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Sign in FAQ
I would like to know more about the new Identity service?

We've transitioned to a new identity service. If this is your first login post migration you can still use your exiting username and password.

On this screen enter your username and click next. Follow the instruction on the corresponding screen for a seamless login experience.

How do I register a New Account?

You can register a new account by clicking on the sign-up option on the sign-in/register screen.

An email will be sent to you to validate your email address.

I forgot my password. How can I reset it?

If using a social provider, you follow their instructions:

If you are logging in with an email address, use this “forgot password” option available on your password screen.

How can I switch my verification method?

You have the option to change you authentication method by selecting the “verify with something else” option.

Why am I getting emails from identity.tylerportico.com?

MunicipalOnlinePayments.com hosted by Tyler Portico, the “entry point” for many cloud applications and services developed by Tyler Technologies, Inc. If you chose to use an email address instead of a social provider for sign-in, it’s the identity services that handles your authentication and any management activities that require your email.

Credit Card, Debit Card and E-Check Fees:

Please note, there are processing fees associated with payments made by credit/ debit cards and e-check. The Town is unable to absorb the costs related to these payment methods. 

  • Credit/ Debit Card Payments: 3.5% of payment or a minimum of $2.50
  • E-Check Payments: $1.95

These fees are necessary to cover the costs incurred by payment processors and comply with state regulations. We appreciate your understanding and encourage you to review all available payment options to choose the most suitable method for your needs. 

Additional Payment Options

Signing in to use the online portal does not require you to make payments through the portal. Customers can use this tool to conveniently view utility bill statements, or set up account notifications without making any payments online.