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Sign in FAQ
I would like to know more about the new Identity service?

We've transitioned to a new identity service. If this is your first login post migration you can still use your exiting username and password.

On this screen enter your username and click next. Follow the instruction on the corresponding screen for a seamless login experience.

How do I register a New Account?

You can register a new account by clicking on the sign-up option on the sign-in/register screen.

An email will be sent to you to validate your email address.

I forgot my password. How can I reset it?

If using a social provider, you follow their instructions:

If you are logging in with an email address, use this “forgot password” option available on your password screen.

How can I switch my verification method?

You have the option to change you authentication method by selecting the “verify with something else” option.

Why am I getting emails from identity.tylerportico.com?

MunicipalOnlinePayments.com hosted by Tyler Portico, the “entry point” for many cloud applications and services developed by Tyler Technologies, Inc. If you chose to use an email address instead of a social provider for sign-in, it’s the identity services that handles your authentication and any management activities that require your email.

How to Manage Your Account:

To ensure uninterrupted service and accurate billing, please follow these steps:

  • Please use the “Sign In / Register” link located at the top right corner of this page. If you previously had an account on the old Utility Billing site, be sure to register using the same email address.
  • If you use automatic payments, make sure to enroll or update your auto pay settings through the portal.
  • To open a new account please log in to your acccount and select Connect Service then follow the prompts
  • Update Third-Party Payment Info:  If you pay through a bank or third-party service, update the payment mailing address to ensure timely processing.

Mailing Address for Check Payments:
CMB Utilities
P.O. Box 737925
Dallas, TX 75373-7925