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Utility Billing FAQs
What services are included in the new online portal?

The new online portal is designed to save time, reduce hassle and give you more control over your utility services. Miami Beach residents can:

  • Access bills instantly – View and download your statements anytime.
  • Connect or disconnect services – Submit requests without needing to call or visit.
  • Create service orders – Report issues or request maintenance quickly.
  • Track consumption – Monitor your usage and make informed decisions.
  • Manage multiple accounts – View and control all your properties from one login
How do I enroll in paperless or paper billing?

After logging in, go to Contact Preferences and select your preferred delivery method.
How do I report any other issues?

You may report issues by visiting the e-Gov portal or by calling our 24/7/365 live Control Room at (305) 673-7625.
Can I request a penalty waiver on my bill?

Penalty charges cannot be waived unless there is a billing or meter error.  Written claims must be submitted within 10 days of the bill date for consideration.
Can NSF (non-sufficient funds) fees be waived?

No, these fees are assessed by our bank.  Therefore, NSF fees will not be waived under any circumstances.  
How can I add multiple accounts to my portal?

After registering, click Manage Accounts in the side menu and select Add Account.
How can I view my bill and usage history online?

Click Transactions on the side menu to view current and past bills.  Your most recent payment is also displayed on the home page.
What happens if I don’t pay my bill by the due date?

A penalty will be applied to your account if payment is not received by the due date.
Where can I access important forms?

You can access the following forms online:

  • Change or Add Tenant Form
  • Authorized User Form
  • Add Management Company Form
How do I open a new account for water service?

Log in to the Utility Portal, click Connect Service, and follow the instructions.
Required documents: A copy of the executed HUD or recorded warranty deed, along with valid photo identification.
I’m experiencing low water pressure. How do I report it?
  • During business hours: Call the Customer Service Center at (305) 673-7440
  • After hours: Contact the 24/7 Control Room at (305) 673-7625
Where can I pay my bill?
  • Use Quick Pay for one-time payments without logging in.
  • If logged in, you can add your bill to the cart and schedule payment for a future date.
  • To enroll in AutoPay, click Enroll in AutoPay, select your account(s), choose your draft date, select your payment method and click Finish.  We recommend scheduling your payments to process before your monthly due date to avoid late fees.
How do I close my account?

Log in to the Utility Portal, click Disconnect Service, and follow the steps to request disconnection.

Required documents: A copy of the executed HUD or recorded warranty deed, along with valid photo identification.
How to Manage Your Account:

To ensure uninterrupted service and accurate billing, please follow these steps:

  • Please use the “Sign In / Register” link located at the top right corner of this page. If you previously had an account on the old Utility Billing site, be sure to register using the same email address.
  • If you use automatic payments, make sure to enroll or update your auto pay settings through the portal.
  • To open a new account please log in to your acccount and select Connect Service then follow the prompts
  • Update Third-Party Payment Info:  If you pay through a bank or third-party service, update the payment mailing address to ensure timely processing.

Mailing Address for Check Payments:
CMB Utilities
P.O. Box 737925
Dallas, TX 75373-7925