Privacy Policy

Brainerd Public Utilities (BPU) respects your right to privacy. This policy summarizes what personally identifiable information BPU may collect, and how we might use this information. This policy also describes other important topics relating to your privacy. BPU reserves the right to modify this privacy policy at any time. BPU will promptly reflect any such modifications in these Web pages.

Information Collection

BPU will only collect personally identifiable information (such as name, title, company name, address, telephone number or e-mail address) that you voluntarily provide through our Web site or e-mail correspondence. We will collect general information (such as the type of browser you use, the files you request, and the domain name and country from which you request information) to improve our Web site and better meet your needs.

Use of Information

Before BPU collects any personally identifiable information, we will provide an explanation for the possible use of your data. The information you supply will be used by us to respond to your inquiries or supply you with requested information on us. It may be necessary, if required by law or if pertinent to judicial or governmental investigations, to release your personally identifiable information. If you have submitted personal information to us electronically and would like it removed or modified, please contact us. BPU will use reasonable efforts to comply with your request.


This Web site contains links to other sites. BPU does not endorse or otherwise accept responsibility for the content or privacy policies of those sites.


BPU guards your online transactions! The actual transmission of your payment information over the Internet is at its safest when your Web browser can make an encrypted connection, and for your protection, we will only process your utility payment if you can make such a connection. If you have trouble with the encrypted connection, your computer, Web browser, or Internet connection cannot support SSL (Secure Socket Layer), then you'll want to contact us to complete your payment.

Online Refund Policy

In the event that your utility payment was charged to your credit card in error or without your permission, BPU will honor your request to cancel the original transaction and reverse your payment in full, as long as the request is made within 14 days of the original transaction. This process will take 5-7 business days. BPU reserves the right to revise this policy at any time.