As of January 2017, the disconnection policy has changed.
Accounts will now be subject to disconnection on the 10th day after the due date for any unpaid balances. Once accounts are considered delinquent and scheduled for disconnection, accounts will be assessed a $50.00 delinquent fee, and the entire balance must be paid to be reconnected.
We now also have the ability to send a phone call a few days prior to disconnection. Please be sure to provide the City with your cell/home phone numbers.