The City of West Richland is taking the following steps to provide utility bill relief during the COVID-19 emergency:
NOTE: Customers must have water disconnected in order to disconnect sewer and garbage service. If the customer is not supplied by the City water service, a temporary disconnect would not be applicable.
In addition to the options we have listed above, Washington State Department of Social & Health Services has a Disaster Cash Assistance Program. More details on the program can be found at the DSHS website here.
We are here to help. Utility customers struggling to make their utility payments are encouraged to reach out to the City's utility billing team. Staff can be reached by phone during business hours at (509) 967-3431 Option 4, by e-mail at utilities@westrichland.org, or in person at the Municipal Services Facility located at 3100 Belmont Blvd in West Richland.
To utilize the online payment system, follow these steps:
In addition to our online payment system, we offer several other ways to make your payment:
The Municipal Services Facility is open to the public
Office Hours: Monday-Thursday 8:00am-4:00pm Friday 8:00 am - Noon
After Hours Emergencies: To report water issues, sewer backup, storm drain issues, damaged stop signs, or non-working traffic signals, please call (509) 967-5434.
Other utility contacts:
Electricity: Benton REA 509-967-2921
Garbage: Basin Disposal 509-547-2476
Irrigation Districts:
Columbia Irrigation District 509-586-6118
Kennewick Irrigation District 509-586-9111
The Municipal Services Facility is open to the public
Office Hours: Monday-Thursday 8:00am-4:00pm Friday 8:00 am - Noon
After Hours Emergencies: To report water issues, sewer backup, storm drain issues, damaged stop signs, or non-working traffic signals, please call (509) 967-5434.
Other utility contacts:
Electricity: Benton REA 509-967-2921
Garbage: Basin Disposal 509-547-2476
Irrigation Districts:
Columbia Irrigation District 509-586-6118
Kennewick Irrigation District 509-586-9111