Welcome to the City of Washougal Utility Billing page!
If you have questions about your utility bill or service, we are happy to assist you. Please contact us by phone at 360-835-8501, Option 1 or by using our online request form.
Utilities Account Manager
The Utilities Account Manager is an online tool that allows you to
- View Your bill online
- Pay your bill online (with associated service fee*)
- Update your account information
First Time Users
- Select Register (located top, right) to access the Member Registration page
- Enter your information and select Create Member
- A verification email will be sent to you. Select the hyperlink within the email to complete the activation of your account
Once registration is complete, you will enter specific utility account information:
- Select the Utility Billing link (right, or top)
- Select Add an Account
- Enter your utility account number as it is noted on your utility bill (XX-XXXXXX-XXX)
- Enter your last payment amount, found on your latest statement.
- Select Add Account
For payments other than Utility Billing, click Pay Now below.
Other Payment Options
If you do not wish to pay through this website portal, there are several other options for paying your utility bill:
- Drop Box
A payment drop box is located outside City Hall at 1701 C Street. Place your check or money order in an envelope and include your stub with payment. Please do not place cash in the drop box. Payments placed in the drop box will be applied to your account on the next business day.
- Mail-in Payment
Payments by check can be mailed in the envelope provided with the bottom portion of your utility statement. Make checks payable to the City of Washougal. Mail to: 1701 C Street Washougal, WA 98671.
- Automatic Pay
Customers sign up for this automatic payment option with the city. On the 20th of each month, the city deducts the outstanding utility balance from the customer's authorized bank account. There is no service fee for this payment option. To begin this service, please fill out and return the Automatic Payment Authorization Form.
- Bank Bill Pay
Customers sign up for this option with their banking institution to schedule auto payments. Although funds are deducted directly from the customer’s bank account on the date scheduled, there is a lag before the city receives these funds. It is recommended the payment date is scheduled at least five (5) business days before the utility payment is due to the city.
- Utility Counter
The utility counter at city hall receipts payments Monday through Friday from 8:00 a.m. to 5:00 p.m. Cash, check, or credit/debit card payments are accepted. Credit/Debit card transactions are charged a 2.49% service fee.*
- Telephone Payment
Payments are NOT accepted over the phone at this time.
*The Consumer Service Fee is charged by a Third party company. The consumer fee is non-refundable. The card-holder is notified of consumer fee amount prior to authorization of the card, and has the option to opt-out and pay by another payment method. If consumer fee is accepted, and authorized, the consumer fee will appear as a separate charge on card-holder statement.
Note: Only Blue or Black ink is accepted on checks/money orders due to banks processing requirements.