Our office hours are from
8:00 am to 5:00 pm,
Monday through Friday.
To avoid delinquent fees, accounts must be paid in full by 5:00 pm on the 10th of each month. Accounts not paid in full by 5:00 pm on the 20th will be assessed a $30.00 non-payment fee. To avoid disruption of service on the 21st, please make sure your account balance is paid in full BEFORE 5:00 pm on the 20th. The City of Troy does not grant payment extensions.