Prepaid FAQ
Prepay offers a way for you to pay your utilities as you go, with no more surprise bills at the end of the month. You have more control over your bill. Pay for utilities before you use them. As a prepaid customer you’ll be empowered to monitor your consumption more closely and better manage your bill.

Before signing up for prepaid, there are a few things to consider:

  • Does your monthly bill align with the timing of your income? If not, prepaid allows you to pay when it’s convenient for you.
  • You must be able to receive notifications via email or phone.
  • Your balance must always remain above $0 to ensure a connected service. If it falls below $0, services will be disconnected with short notice.
  • You will not receive a monthly bill.
  • You must have the electric utility to be eligible for prepaid.
After adding funds to your account, you are billed daily instead of monthly. Your daily bills reduce your account balance. You are required to maintain a balance above $0.00 (zero) to maintain utility service. You will receive various alerts to help you manage your balance and to know when it’s time to add funds.
Prepaid customers will not receive a paper bill. Instead, prepaid customers will be able to see a daily breakdown of their utility charges through the municipal online payments system.
Log on to your same account log in online. You can view your account balance, your daily cost, your average cost, and how many estimated days you have left of service based on your account balance. Your daily bills are displayed in the same municipal online system.
There are no up-front deposits required. There is a one-time $20.00 fee to get started with prepaid. You will also be required to pay a minimum of $20.00 on your prepaid account to begin.
There is a $0.25 daily fee to be a prepaid customer.

As a prepaid customer, you’ll get the following alerts once you’ve setup your contact preferences in your municipal online payments system:

  • Low Balance – will be sent once your account balance reaches $10 or below.
  • Pending cutoff – if your credit balance goes below $0, you will be scheduled to be disconnected the next day (between 10:00am-4:00pm) on weekdays only. If you make a payment prior to the disconnection, your services will remain intact.
  • Cutoff – if sufficient payment is not made prior to the scheduled disconnect, services will be turned off until payment is made to bring your account balance above $0. We recommend adding enough funds to have at least $20 or above.
  • Reconnect – if a disconnect has occurred and you make sufficient payment to bring your account above $0, your account will be reconnected. Once services have been restored, you will receive a reconnect alert.
  • Payment confirmation – once payments have been made, you will receive payment confirmation.

You may also subscribe to these additional alerts to help you better manage your account:

  • Daily balance
  • Daily usage

You can make payments through the following methods:

  • In-office or over the phone with a customer service representative
  • Online using the Quick pay option or logging into your Municipal Online Payments system profile

***Payments made online must be a minimum of $5.00.***

To ensure continued service, you must always keep your account balance above $0. You will receive alerts notifying you when your balance is at or below $10. You will also be notified if you are scheduled to be disconnected. If sufficient payment has been made prior to the scheduled disconnect, your service will remain connected.
Simply use one of the above payment methods mentioned above. If your account balance is above $0, your services will be connected. We recommend you add enough to not only get above the $0 minimum required balance, but to give you at least a few days of service if not more.
Contact us at (334) 566-0177
Introducing New Utility Payment Options!

MyCivic Utilities App

Guide to Getting Started with MyCivic

Text to Pay

To enroll, dial 866-236-8031 and select the Text to Pay option