The City of Staples provides the following utilities to its residents:
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Electric
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Water
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Wastewater
New users:
- Create a new account by clicking "Login / Register" in the top right corner, then “Register”
- Enter the information on screen. An activation email will be sent to you (be sure to check junk and spam folders). Once your account is activated, click the “Utility Billing” tab at the top.
- There you will be able to see your account(s) listed. If you do not see your account(s), click the button to “Add an account”. You will need your account number and last payment amount.
- Click the account number you want to view and select the “Consumption History” tab.
FAQs
Do I need multiple sign-ins if I have more than one account?
No. Customers can add multiple accounts by clicking “Add account” on the Utility Billing Home page.
Will the Customer Portal show all of my accounts?
Yes. You can view and manage multiple accounts in the Customer Portal. If you do not see an account listed, simply click the “Add an account” button and enter the information for that account.
If I check the meter and then check the customer portal, will the numbers match?
Possibly. The meter will send updates to the customer portal hourly. Usage information may also be delayed in certain circumstances.
Why is my Customer Portal not showing any data?
If the data in the customer portal is not updating regularly, there may be something obstructing the transmission or a communications issue. If the problem persists, please contact the utility billing department:
Email: jstrege@ci.staples.mn.us
Phone: (218) 894-2550
How can I reset my password?
Click “Forgot Password” on the Customer Portal login page. A link will be sent to the registered email address.
Who should I contact if I have additional questions after viewing the portal?
Please contact the utility billing department:
Email: jstrege@ci.staples.mn.us
Phone: (218) 894-2550
Privacy Notice
MN §13.685, data on customers of municipal electric utilities is private data. This means that the city CANNOT give out any information on a utility account with electric utilities to someone who is not on the account, unless the city has received WRITTEN permission from the account holder to release that information. This includes anyone inquiring about the amount due on the account. A third party is allowed to pay a utility bill, but they must know how much they want to make the payment for.
The following services are available:
Welcome to our online payments website.