In transitioning to the new online payment portal, please note your Payment Account Number has changed.
You can locate your new Payment Account Number on any Utility Bill you receive beginning September 2023. You will need your new Payment Account Number before making an online payment using Quick Pay or for managing your account through your profile.
Users have two options for paying their utility bills online. For both options, customers will need to know their account number, the name as it appears on the bill, and customer number.
Allows users to make their utility payments without signing up for an account. This is not ideal for businesses that would like to pay multiple bills at the same time.
Make sure you are using your new payment account number and make checks payable and remit to:
City of Solon
PO Box 7537
Carol Stream, IL 60197-7537
If you are an existing customer that has set-up online billing directly with your bank. You will need to adjust the payment account number and remit address to insure payments are going to the new system’s payment portal.
If you are already enrolled in EFT, your information has been converted from our legacy system and will be processed for automatic payment as normal.
Your first bill WILL NOT indicate the message “DIRECT PAYMENT – DO NOT PAY” however, your following bills will showcase your enrollment.
Historically the City of Solon contracted with Cleveland Division of Water to perform sanitary sewer billing on its behalf. Our charge was included on their bill for water service which you received on a quarterly basis, 4 times per year.
The City of Solon has been billing residents and businesses for sanitary sewer since 2011. This resulted in residents and businesses receiving 2 bills each quarter, 1 for water and 1 for sewer. The City of Cleveland will follow their established billing schedule for water, while the City of Solon has established a billing cycle for sanitary sewer to be received on approximately the following dates:
This change has been made to improve the management of our accounts as well as to ensure timely answers to your questions and concerns.
Solon’s Sewer Billing rates are governed by.
Please contact a representative of our Sewer Billing Division, at (440) 337-1334 should you have any questions or concerns regarding you sanitary sewer billing.
Please contact the Cleveland Division of Water at (216) 664-3130 should you have any questions or concerns regarding your water billing.
The Water Reclamation Department is authorized to provide a Summer Use Adjustment Program for owner occupied 1, 2, 3 and 4 family residential accounts in good standing. The adjustment shall be applied to the third and fourth quarter (summer months) consumption meter readings based on the historical typical consumption established in the first and second quarter readings (winter months).
If for any reason actual readings are not available to establish typical use, the program will utilize the last 2 actual winter quarter readings. In the case that summer use is less than historical typical use, no adjustment would be necessary. If an actual summer reading is not available, the program will default to the last actual summer reading.
Can I view Current/Previous information about my account?
Yes up to 12 months data may be accessed as it becomes available
I am having trouble signing up. What am I doing wrong?
Register using your account number and customer number exactly how it appears on your bill.
What credit cards are accepted?
Residential customers can use Visa, MasterCard, American Express and Discover.
How do I reset my password?
If you chose to sign-up with an email address, use the “Reset Password” link on the sign-in dialog.
I do not see the payment I just made, will it show at some point?
On-Line Payments can take up to 2 business days to post
Can I get a receipt?
Receipts are emailed to addresses entered with credit card information, and may be printed at process end.
I cannot complete the payment process from my wireless device (phone, tablet, etc.) Why?
While every effort is made to support multiple computing platforms, there are too many types and versions of internet capable devices to fully support all of them.