Welcome to MyPidBill.com
On behalf of PID's Board and staff we would like to express our heartbreak for all our neighbors who are suffering due to the Camp Fire. We are working to restore services in Paradise and look forward to supporting you when you return and rebuild.
We've redesigned this page to answer some questions we've received from the community.
Ending Service:
You don't need to call PID to end your service.
Ready to Serve Status $21.49 per month (recommended):
Stay on the ready-to-serve rate if you will not need active service but wish to remain a PID customer and want the district to continue to maintain your service line and meter. The monthly fee also covers administrative costs associated with having a maintained PID account. PID will fix any fire damage between the mainline and your meter location and restore water to the meter when requested as we are able. Customers should check with their insurance companies and ask if this recurring monthly fee is reimbursable under “additional living expenses”.
The current rate for a ready-to-serve meter is $21.49 per month.
On December 19th the PID Board voted to waive all charges from November 8 to December 31, 2018.
Ready-to-Serve monthly charge will begin January 2019. PID customers will not receive their first bill for service until March. The March billing will be for January and February. Billing will continue on a bi-monthly basis after that (every other month).
There is no service charge to switch between the active and ready-to-serve rate. The active rate for residential service is $42.97 per month plus charges for water used.
Permanent Disconnect:
On November 19, 2018, the Board of Directors voted to honor a maximum re-install charge of $500 for meters re-installed before January 1, 2021 - even if the actual cost exceeds $500.00.
Customers have the option of permanent disconnect and can have their billings stop completely.
PID will no longer maintain service lines or the meter for your property.
The property owner will be responsible to pay the actual cost to reinstall up to a maximum of $500.00 if reinstalled by December 31, 2020., including labor and materials such as service line from mainline to meter, a new meter, and backflow device, if required. Customers should disclose in any property sales that the property does not have water service.
If you wish to permanently disconnect from the District please include a photocopy of a valid government-issued ID (i.e. California Driver's License) and fill out and return the form below.
Permanently Disconnect Service Form
Mail to form to 6332 Clark Road, Paradise, CA 95969 (mail will be forwarded to PID).
Tenants do not need to contact us to disconnect service. If you have questions, please contact your landlord or property manager.
How do I pay my bill?
Online: It's secure, easy and free. Choose from:
QuickPay: No need to set up an online account or password. You will, however, need your PID account number and the amount of your last payment.
Online account: Set up your password and ID just once and pay your PID bill easily.
Automatic payment: Set it and forget it!
PID will withdraw funds from your chosen credit or debit card. Login to your online account to set the date you'd like to pay each month and the rest is taken care of.
By phone
1-866-205-8706 (automated system)
By mail
6332 Clark Road, Paradise, CA 95969 (The post office will forward to us)
How to contact us
There are no PID public business offices open at this time. The District is operating from a temporary location in Chico. The best way to contact PID is by phone or email.
Contact us by email here: https://pidwater.com/contact
We expect phone service to be functional by Monday, November 19th.
530-342-3101