Welcome to MyPidBill.com
PID mails newsletters with each bill to keep you informed of water-related issues that are important to our customers. Read them here
Understand Your Bill
Temporarily: Customers are not currently charged for water usage. The District's water meters were damaged in the 2018 Camp Fire. We anticipate new meters will be installed in 2021; once installed, we will resume charging for water consumption.
Billing Information for Paradise Residents
Are you trying to decide whether to maintain your account?
Ready to Serve Rate $21.49 per month for customers not currently using water but who will need water on their lot in the future.
Stay on the ready-to-serve rate if you will not need active service but wish to remain a PID customer and want the district to continue to maintain your service line and plan for your future water needs. The monthly fee also covers administrative costs associated with having a maintained PID account. PID will fix any fire damage between the mainline and your meter location and restore water to the meter when requested as we are able.
The current rate for a ready-to-serve meter is $21.49 per month.
New option to gain occassional access to water for ready-to-serve rate customers. With a metered account and backflow protection. We can now leave your inactive meter unlocked and ready for you to use if needed to support your burn permit requirements and occassional maintenance. You'll pay the active rate ($42.97) only in the months you use water. Contact PID for more information.
Active Rate $42.97 per month For customers who use water regularly. The active rate for residential service is $42.97 per month plus charges for water used. Until the metering project is complete in late 2021 you will not be charged for the
water you use. See our rates page for business rates
Did you Disconnect:
Extended until June 28, 2021 - A not-to-exceed cost of $500.00 to return to PID service based on the actual cost to reconnect. The board is evaluating future costs to reconnect.
Will we need to plan to serve your parcel in the future? Call our office at 530/877-4971 for information about our “ready to serve” water rate of $21.49/month and to reserve your future water service. Our Customer Assistance Program may be able to help you with fees if you have a qualifying income level.
How do I pay my bill?
Online: It's secure, easy and free. Choose from:
QuickPay: No need to set up an online account or password. You will, however, need your PID account number and the amount of your last payment.
Online account: Set up your password and ID just once and pay your PID bill easily.
Automatic payment: Set it and forget it!
PID will withdraw funds from your chosen credit or debit card. Login to your online account to set the date you'd like to pay each month and the rest is taken care of.
By phone
1-866-205-8706 (automated system)
By mail
6332 Clark Road, Paradise, CA 95969 (The post office will forward to us)
How to contact us
Monday thru Friday 9 am - 4 pm
6332 Clark Road, Paradise CA 95969
Contact us by email here: https://pidwater.com/contact