Utility Billing
Good news! Bills are now viewable online beginning with bills generated after May 15, 2025.
How to find your Account number and Customer number: You'll need these two numbers to use our service. On a previous bill, find the account number (example: 12345-67890). Your Account number is the digits BEFORE THE DASH in the Account Number on your bill. Your Customer number is the digits AFTER THE DASH in the Account Number on your bill.
In a hurry? Use the "Quick pay" option above. Enter your utility Account number and Customer number to pay.
Want to pay by phone? For Utility bills, you may dial our IVR system at 662-932-3755. Enter your utility Account number and Customer number to pay..
A word about fees: Paying with credit/debit card or e-check will incur a service fee in addition to the paid amount. By Mississippi law, the City of Olive Branch must pass these charges to the customer. In-person payment by cash, check,
or money order carries no fee. You can also set up a no-charge automatic bank draft by visiting the Utility Billing office during regular hours.
Fees for using the online payment portal are as follows:
e-Checks: $1.95 per transaction (online only for one-time payments)
Credit or Debit card: $2.50 or 3.75% of the bill amount, whichever is larger (online, phone, or in-person)
IVR fee: Using our IVR pay-by-phone system incurs an additional charge of $1.00 (phone only)
To receive bills via email: Log in and select Contact Preferences, where you can sign up for e-Billing.
