To close your account, please contact our Utility Billing Customer Service Department at (321) 608-7100 and we will finalize this process with you.

The City of Melbourne bills monthly, generally ranging from 28-32 days per cycle.

Yes, you may be eligible to receive a credit for the sewer portion of your bill.

Please click here for the Pool sewer credit form or call us at (321) 608-7100 for the form.

All charges must be paid in order to receive a sewer credit. 

Please click on the link below for a comprehensive listing of water and sewer rates.

Water and Sewer Rate Sheet

No. The city does not check the homeowner's property for leaks. The city's property stops at the meter. Any pipework connecting to the meter and going forth to the home is the responsibility of the homeowner.

For Owners:

• Utility Service Application and Agreement
• Settlement statement (HUD) or warranty deed, signed by both buyer and seller, unless already on record with Broward County Property Appraiser's Office
• Social security number
• Government issued ID
• Deposit, as required by City Ordinance

For Tenants:

• Utility Service Application and Agreement
• Lease agreement (must be 12 month term) signed by property owner
• Social security number
• Government issued ID
• Deposit, as required by City Ordinance

For Authorized Persons:

• Utility Service Application and Agreement
• Notarized Letter of Authorization which contains:
  • Applicant's information including name, address, social security number and phone number
  • Statement indicating that the Applicant is authorizing said person to act on behalf of the Applicant to open a utility service account in the name of the Applicant
• Social security number
• Government issued ID
• For Owners: Executed Settlement statement, signed by both the buyer and seller or Warranty Deed.
• For Tenants: Executed Lease agreement, signed by the tenant and property owner or agent.
• Deposit, as required by City Ordinance

For deposit information on your specific address please contact our Utility Billing Customer Service department at (321) 608-7100.

Ppayments made to the City of Melbourne by credit/debit card and e-check will incur a merchant transaction fee. The fee, which is determined by the City’s third-party processor, range from $1.50 to 2.60% of your payment. Payments made via reoccurring ACH, or onetime EFT will not be charged a fee when set up through the Utility Billing Customer Service Department: CustomerService@mlbfl.org or call (321)-608-7100. The City does not receive any portion of the fee. 

The rates for sewer are set fees that are dependent upon the amount of water consumed. Hence, the higher the water usage going into the property, the higher the sewer charges will be for water going out of the property.

If you own the property, your deposit will be refunded after 12 consecutive months of on time payments

If you are a tenant or manager, your deposit will be refunded after 24 consecutive months of on time payments

Yes. In order for a structure or parts of a structure which have facilities for water and sewer service to be disconnected and excused from payment of water and sewer availability charges, the owner of said structure or parts of a structure shall:

A. Remove all internal facilities which allow for the use of water and/or sewer service, including but not limited to: all sinks, toilets and spigots.

B. Request that the water meter(s) involved be removed.

C. Notify both the City building department and the City public works department that all water and sewer facilities have been removed and that the service availability charge should be terminated as to the subject structure or parts of structure.

The City Council has adopted adjustments to water, wastewater, and stormwater rates. These rate increases are necessary for the following reasons:

• Debt Issuance for Capital Projects: The development of large-scale projects like the Prospect Lake Clean Water Center and other infrastructure upgrades requires significant funding. The City has opted for a financing plan that involves issuing bonds to spread costs over time.
• Operational Costs: Revenue adjustments ensure that we can maintain daily operations and meet the reserve and debt service coverage targets mandated by financial policy.
• Rate Sustainability: Incremental rate increases are structured to keep services sustainable and avoid future sudden, higher rate hikes.

There are many reasons for a high utility bill. Generally it is due to higher consumption of water usage. The following are a few examples:

Running/leaking toilet
Leaking faucets
Houseguests
Irrigation system: crack in the line, sprinkler head popped off, settings too high or new sod