Marion County Utilities

Chase Web Payment Processing Changes
As of January 21, 2026, we rolled out updates to our Tyler system for Chase web payments in phases that took approximately two weeks.
 These updates improved fraud protection by adding enhanced ZIP code checks and introduced unique payment confirmation numbers.

ZIP Code Check at Checkout
We now check that the ZIP code you enter at checkout matches the ZIP code your bank has on file for your card. If they don’t match exactly, the payment will be declined.
If your payment is declined, please try again and make sure you enter the correct ZIP code. If you’re using a saved card, you may need to update the ZIP code in your saved payment information.
Please note: You may see more declined payments if the wrong ZIP code is entered, but this does not mean there is a problem with our payment system.

Welcome to our Utilities Billing Portal!

Whether you are an existing customer or new to Marion County Utilities, you have come to right place! Your first step is to signup by registering on the portal so that you can view your water usage, pay your bills, or even download a copy of your current bill.

Let's get started with the Utilities Billing Portal

If you would like more information regarding: 

• Connecting or disconnecting service
• Account maintenance
• Meter installations
• Line location requests for construction projects
• Reporting utility concerns

Please contact our Customer Service Team at 352-307-6000, or visit our website here.