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Utility Billing FAQs
How do I use Utility Access?

View the helpful guides to register, log in, and link your account in the Utility Access portal. With Utility Access, you can view your bill online, review your services and consumption history, set bill delivery preferences such as email bills, and sign up for automatic payments. Update, view, and modify with a click of a button with Resident Access.

Where can I learn more?

View additional FAQs and more information on the Lawrenceville Utilities website

What is the Round-up Program?

Your Lawrenceville Utility bill will be “rounded up” to the next dollar amount each month and proceeds will be placed into a special fund used to benefit those needing assistance with their utility bills. 

For example, if your monthly bill is $48.51, you’ll pay $49.00 and the extra 49 cents will go toward the Round-up Program.  Most participants will give an average of 50 cents per month or $6 per year.  

How do I reduce the Statement Fee?

Customers can reduce or remove the statement fee from their bill by enrolling in e-billing, auto-bank draft, or both. Complete the Banking and Email Information Form to enroll in any combination of the following:

  • Sign up for e-billing. This will reduce the fee by $1.00 per month
  • Sign up for auto-bank draft. This will reduce the fee by $1.95 per month
  • Sign up for e-billing and auto-bank draft. This will reduce the fee by $2.95 per month
  • Customers ages 65 or older are eligible to apply for an exemption to the statement fee by confirming their birth date.
    • Complete the form below to confirm your date of birth and reduce the fee by $2.95 per month.
    • Customers ages 65 or older do NOT have to sign up for e-billing or auto-bank draft to reduce the fee.
What forms of payment do you take?

We take the following payment options:

  • Bank draft
  • Credit (Visa/MasterCard)
  • Debit
  • Money order
  • Cash
  • Check

Payments may be made by phone at Phone: 1-877-755-7556, online through the Utility Access payment portal, or mail or in-person at City Hall. 

Feedback

We would love your feedback about Utility Access. Please complete our Portal Satisfaction Survey Lville.City/UA-Survey.