Welcome to our Water and Sewer Billing and Collections payments website.

Use this secure site to view your utility bill online or to set up automatic payments from your debit or credit card. Get started with the Water and Sewer Billing and Collections link to the right.

To confirm your registration:

  • Enter your new account number.
  • Enter the amount you last paid.

Your new account number is on your bill, starting with the bill dated March 5, 2019. If the system does not accept the amount you enter, please contact the town for the amount. Due to the number of customers who must be helped, email is preferable: customerservice@hillsboroughnc.gov.

To pay by phone:

Call 833-262-5902 toll-free 24 hours a day and pay by credit or debit card.

To pay by other methods, see:

The town resumed in-house billing on Feb. 26, 2019. The billing actions document provides instructions for actions to take to pay by:

  • Bank originated bill pay — Implementing electronic payments from your bank can take up to 90 days, but your bank will issue a paper check for payment during this time.
  • Bank draft — Once you have submitted required information, you must pay by other methods until your bill states, “Do not pay. Paid by draft.”