Utility Billing

We are located at the Civic Center, Room 104.  Our office hours are Monday through Friday, 8am-5pm. 

Please Note: We cannot refund payments. 

• Make sure you are paying with the card you intend to use.
• Only click once on the payment button.  It can take a little time for the transaction to process.  Please wait for your payment to process, or you will end up making multiple payments.

Please Note:  We no longer accept American Express as a payment method as of 11/10/24.    

**SCAM WARNING**

The City has become aware of individuals coming to people's doors in orange reflective vests telling homeowners that they have leaks or broken pipes, blaming the homeowners for fire hydrant usage or standing water in the gutter, demanding payment, and recommending that they call a specific contractor or company to fix the supposed issues. We as the Utilities Department want to assure customers that we follow specific procedures to take care of leaks, meter issues, or past due accounts.

https://www.greatfallsmt.gov/535/Utility-Billing-Customer-Service