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Utility Billing FAQs
What is a CCF of Water Equivalent to?

748 Gallons

How much water does a household generally use?

The standard is 1-2 CCF per person

What is PGA?

Purchase Gas Adjustment (PGA): If the wholesale price of gas purchased by the City of Duluth is increased or decreased as compared to the residential small volume customer rate listed in the Customer Rate Schedule, the unit commodity charge ($ per CCF) for gas sold under the applicable rate scheduled shall be increased or decreased on the customer's monthly bill in the same amount as the unit cost of gas has been increased or decreased.  The PGA calculation will be made by adding or subtracting from the rate per CCF set forth in the customer rate schedule above for each class of customers an amount equal to the rate and the wholesale price of such gas plus an adjustment to reflect the amount of the PILOT resulting from the difference between the applicable Customer Rate and the wholesale price.

To see the monthly PGA charges please see: https://comfortsystemsduluth.com/billing-info/rates-fees/

How Often will I Receive a Bill?

ComfortSystems bills customers monthly roughly 30 days apart.

What Should I Do if I have a High Water bill?

Some common causes include

  • A silent toilet leak -  To check for this, place a small amount of dye in the tank.  Wait several minutes.  Return to the toilet and check the bowl.  If the dye has leaked into the toilet bowl, there is a silent leak in the toilet causing excess water to run through the meter.  
  • Running/leaking outside faucet - Filling a pool, watering your lawn or garden, or a dripping outside faucet can result in extra usage.
  • Extra House Guests - Have you recently hosted a party or had overnight guests? Extra people can result in extra usage.

Do you know how to view your current and past consumption? If not see our help page here:  https://comfortsystemsduluth.com/billing-info/customer-portal/

If you would like to talk with a staff member about the bill amount, usage concerns, or meter concerns please call 218-730-4050 or email pwucustomerservice@duluthmn.gov