Welcome to our online payments website!

Due to continued escalation of the federal and state emergency related to the Coronavirus (COVID-19) Pandemic and the recent extension of the Shelter In Place order by the Health Officer of Sonoma County (Order No. C19-03), City offices remain closed to the public.

Questions?
Payments and basic account information for water and sewer is available 24/7 by calling 833-282-0825.

Customer service is available Mon-Thurs 7:30am-5:30pm at 707-665-3631 or by email at adminservices@cotaticity.org.

The following City services are available:

   Within Easy Pay you can processes and pay for the following City Services:

  • Dog Licenses
  • Donations for K-9 Fund
  • Commercial and Residential Alarm Permits

Within Business Licenses you can register with the City to either apply for a new business license or renew your existing business license.

 Within Utility Billing you can do the following:

  • View and pay Utility Billing accounts online  
  • Sign up for paperless billing
  • Set up automatic payments
  • Schedule stop service for your account

Customer Assistance Program 

No water service will be disconnected for non-payment during the City Proclaimed Local Emergency due to the Shelter-In-Place Order

Should you need assistance in making a payment, Payment Plans will be made available.

  • Payment plans include a short term extension or an alternative payment arrangement as discussed within on our Discontinuation of Residential Water Service for Nonpayment Policy. Please fill out the application HERE.
  • Please call City staff at 707-665-3631 so we can see what we can do to help you.