Welcome to our online payments website! The following services are available: Utility Billing
Our enhanced Utility Billing management site will provide many advantages including access to water consumption history and the ability to pay 24 hours a day via phone-in credit card payments (IVR).
Utility payments over the phone are to be made by calling 877-822-8409, payments can be made at your convenience 24/7. You will need your account number.
Important things to know:
All users will need to create a username and password, your previous
login credentials are no longer valid, follow the New User directions.
If you were receiving your bill by email, you will need to re-enroll on our new site.
New users
- Create a new account by clicking "Login / Register" in the top right corner, then “Register”
- Enter the information on screen. An activation email will be sent to you (be sure to check junk and spam folders). Once your account is activated, click the “Utility Billing” tab at the top.
- There you will be able to see your account(s) listed. If you do not see your account(s), click the button to “Add an account”. You will need your account number and last payment amount.
Sign up for E-Billing (you will need to enroll even if you were enrolled previously on our old site)
You can enroll in E-Billing by going to "Contact Preferences" on the left hand side of your account page.
FAQ's
Q. How do I know if this change will affect me?
A. If you currently have your City of Sisters Water/Sewer bill paid automatically with a credit/debit card you will be required to establish a new account profile and register new for autopay, or if you pay online other than autopay with a credit/debit card you will need to create a new account.
Q. Will I need to create a new account profile?
A. Yes, you will have to create a new profile, including a new username password.
Q. Will I still receive my bill via email?
A. Yes, Once you create a new username and password you can choose what options you would like. You click on "Contact Preferences" and choose your E-Billing options.
Q. Will the due date of my bill change?
A. No, all bills will continue to be due on the 10th of the month.
Q. Can I select my payment date?
A. Yes, you can pick your payment date, however, you may be assessed penalties if your scheduled payment date is past the 25th of the month.
Q. I pay my account with my checking account, will that change?
A. No, the bank account draft process will remain the same.
Q. Can I see my account details online without enrolling in Autopay?
A. Yes, you can create an account and view your billing, consumption, and payment history.
Q. Can I still call City Hall and make a payment over the phone with a staff member?
A. No, if you prefer to pay your bill over the phone, there will be a designated secure phone number to call and make the payment.
Q. I have multiple utility accounts, will I be able to see all accounts with one login?
A. Yes, once you create a username and password you can add as many accounts as needed in the account management.
Q. How can I reset my password?
A. Click “Forgot Password” on the Customer Portal login page. A link will be sent to the registered email address.
Q. Do I need multiple sign-ins if I have more than one account?
A. No. Customers can add multiple accounts by clicking “Add account” on the Utility Billing Home page.
Q. Will the Customer Portal show all of my accounts?
A. Yes. You can view and manage multiple accounts in the Customer Portal. If you do not see an account listed, simply click the “Add an account” button and enter the information for that account.
Who should I contact if I have additional questions after viewing the portal?
Please contact Kim Keeton
Email: kkeeton@ci.sisters.or.us
Phone: 541-323-5209