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Utility Billing FAQs
How do I create a new account and sign up for auto pay?

Learn about creating a new account and enrolling in auto-pay.
Who should I contact for customer service and support?

Email MunicipalBilling@cityofmadison.com. Please include your name, address and phone number.
Announcements

Fees:

  • Checking and savings accounts (eCheck) have no fee

  • Debit and credit cards have a $2.95 service fee

Payment Processing Security Information:

  • Checking and savings accounts (eCheck) can only contain numeric values. Special characters (e.g. hyphens or spaces) will cause the payment to fail.

  • Zip code validation is required. The zip code entered for a debit or credit card payment must match the zip code for the corresponding card's billing address or the payment will fail.