Utility Billing FAQs - City of Lincoln - Utility Billing Portal

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Utility Billing FAQs

Will there be a fee to use my debit or credit card?

Yes. A 3.5% processing fee applies. This fee is charged every time your card is processed, including for Auto Pay payments. You can use online bill pay through your bank to avoid processing fees.

Will there be a fee if I use eCheck?

Yes. A $1.95 processing fee applies. This fee is charged every time your eCheck is processed, including Auto Pay payments. To avoid processing fees you may use online bill pay through your bank.

Will there be a fee if I use the IVR (phone payment) program?

Yes. You will pay the applicable debit/credit card or eCheck fee plus an additional $0.50 IVR convenience fee.

What if I am unable to pay my balance—do you offer payment contracts?

Please call us at 916-434-2430 or email utilitybilling@lincolnca.gov for assistance.

Can I sign up for Auto Pay using my checking account or debit/credit card and have the City enter my information for me?

No. City staff cannot enter your payment information. However, we are happy to walk you through the sign-up process.

Is there a fee if my payment does not go through?

Debit or credit card payments: $15.00 rejected payment fee
eCheck payments: $5.00 rejected payment fee

What if I am unable to pay my balance—do you offer payment contracts?

Please call us at 916-434-2430 or email utilitybilling@lincolnca.gov for assistance.

Can I change my bill due date or schedule a future payment?

No. All balances are pulled on the 1st of each month.