Welcome to our online payments website! The following services are available: 

• Utility Water Billing 

• Quick Pay

Have access to your account or make a payment 24 hours a day, 365 days a year with our new customer portal.  We encourage you to become a registered user and take advantage of the convenient customer portal this site has to offer.  Once registered, you will have quick, easy, and free access to your utility account details at anytime, including consumption, and payment history. 

You will need your utility account number, amount of your last utility payment, and your email address to register an online account.  You are now ready to register.   

New Users - How to register for customer portal:

1. Create a new account by clicking "Sign In / Register" in the top right corner, then "Register"
2. Enter the information on screen.  An activation email will be sent to you (be sure to check junk and spam folders).  Once your account is activated, click the Utility Water Billing at the top.  
3. There, you will be able to see your account(s) listed.  If you do not see your account(s), click the button to "Add an account".  You will need your account number with dashes (##-####-##) and last payment amount.  (If you are a new customer, and have not received a utility bill at your current address, enter 0.00 for the last payment amount IF you were NOT required to make a deposit OR enter 5.00 for the last payment amount IF you WERE required to make a deposit.) 

FAQS

Can I still pay my bill, in person, at the Water Billing Office at 1200 Locust Street? 

Yes.  You may still pay your bill, in person, at the Water Billing Office at 1200 Locust Street.  We accept the following forms of payment:  Cash, Check, Money Order, and Debit/Credit Card.  We will NO LONGER take over the phone payments within the Water Billing Office.  To make over the phone payments, you will need to call our automated phone system at 855-343-0709.  

Can I still pay with my Automatic Bankdraft through my checking or savings account?

Yes.  If you are a customer that has set up your payment through our Automatic Bankdraft System with your checking or savings account prior to this new customer portal; we will continue to debit your checking or savings account for your water bill payment on the due date of each month.  If you are a customer that would like to set up an Automatic Bankdraft through your checking or savings account, you can set this up by clicking ACH Form.   You will need to submit the completed form and voided check to the Water Billing Office.  The account will be debited, as always, on the Due Date of each month.  The ACH Bankdraft is NOT set up or managed through the customer portal.  You will need to contact the Water Billing Office to make changes regarding this form of payment.   

Can I pay my bill without registering for the customer portal?

Yes.  You may pay your bill online with our "Quick Pay" feature.  No login is required.  Click on the "Quick Pay" Link up above.    

What features can I access through the portal?

You can view account detail

• Transaction History
• Address Information
• Account Information
• Consumption Information

Pay your bill

• Save credit card information for future payments
• Schedule future payments
• Sign up for Auto Pay with debit/credit card
• Pay multiple bills in one payment

Sign up for Email Reminders

Manage Multiple Accounts

Do I need multiple sign-ins if I have more than one account?

No. Customers can add multiple accounts by clicking “Add account” on the Utility Water Billing page.

Will the Customer Portal show all of my accounts?

Yes.  You can view and manage multiple accounts in the Customer Portal.  If you do not see an account listed, simply click the “Add an account” button and enter the information for that account.

Who can make Online Credit Card Payments?

Only existing utility accounts are eligible to pay online.  New Customer Deposits must be paid in person at the Water Billing Office, 1200 Locust Street, Boonville, Missouri.  

Does the customer portal immediately reflect any applied late fees?

Your utility account information shown on the customer portal may NOT immediately reflect applied late fees.  You will need to refer to your actual utility bill for the due date.  The late/penalty fees are added after your due date.  If paying after the due date stated on the bill, you can include any applicable late/penalty fees with your payment. 

What do I do if my services have been disconnected for non-payment?

Disconnection fees CAN be accepted through online payments or over the phone payments.  Once you have paid the overdue water bill plus the disconnection fee online or by phone, you will need to contact the Water Billing Office at 660-882-5479 to confirm that the account shows a full payment has been made.  Once the Water Billing Clerk confirms the Full Payment Due to re-establish service has been paid, the appropriate crew will be dispatched to reconnect your service.  Disconnection Fees can also be paid by Cash, Check, Money Order, or Debit/Credit Card Payments in the Water Billing Office.  Full or partial payments made on DAY of disconnection may not prevent disconnection.  Payments made on DAY of disconnection MAY NOT reflect disconnection fees and will NOT automatically reconnect your service.  Online payments alone will not prevent disconnection from occurring, nor will it automatically allow reconnection to occur.  There may be added fees that need to be paid that your customer portal account will not reflect, before reconnection of the service can be made.  Also, if your service has been finalized, then a required New Customer Deposit would need to be paid at the Water Billing Office.

How can I reset my password?

Click “Forgot Password” on the Customer Portal login page. A link will be sent to the registered email address.

Who should I contact if I have additional questions after viewing the portal?

Please contact the Water Billing Clerk:

Email:  waterbilling@boonville-mo.org

Phone:  660-882-5479 

When using "Contact Us", please include the Account Number, Account Holder's Name, Service Address, and Phone Number.  If there has been no response to any online contact within one business day, please follow up with our office by phone at 660-882-5479. 

Note:  All Credit/Debit Card Payments made to the City of Boonville incur no transaction fees whether paid in person, online, or with the automated telephone system.  

Contact Us