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Prepaid Utility FAQs
How does it work?

After adding funds to your account, you are billed daily instead of monthly. Your daily bills reduce your account balance. You are required to maintain a balance of $0 or above to maintain utility service. You will receive various alerts to help you manage your balance and to know when its time to add funds.

Do I receive alerts?

As a prepaid customer, you’ll get the following alerts once you’ve setup your communication preference in your municipal online payments system:

  • Low Balance – will be sent once your account balance reaches $20 or below.
  • Pending disconnect – if your credit balance goes below $0, you will be scheduled to be disconnected (between 9:00am-4:00pm CST) the next day. If you make a payment prior to the disconnection, your services will remain intact.
  • Disconnect – if sufficient payment is not made prior to the scheduled disconnect, services will be turned off until payment is made to bring your account balance above $0.
  • Reconnect – if a disconnect has occurred and you make sufficient payment to bring your account above $0, your account will be reconnected. Once services have been restored, you will receive a reconnect alert.
  • Payment confirmation – once payments have been made, you will receive a payment confirmation
How does it work?

After adding funds to your account, you are billed daily instead of monthly. Your daily bills reduce your account balance. You are required to maintain a balance of $0 or above to maintain utility service. You will receive various alerts to help you manage your balance and to know when its time to add funds.

How does it work?

After adding funds to your account, you are billed daily instead of monthly. Your daily bills reduce your account balance. You are required to maintain a balance of $0 or above to maintain utility service. You will receive various alerts to help you manage your balance and to know when its time to add funds.

How do I restart services if I’ve been disconnected?

Simply use one of the above payment methods mentioned above. If your account balance is above $0, your services will be connected. We recommend you add enough to not only get above the $0 minimum required balance, but to give you at least a few days of service if not more.

Do I receive alerts?

As a prepaid customer, you’ll get the following alerts once you’ve setup your communication preference in your municipal online payments system:

  • Low Balance – will be sent once your account balance reaches $20 or below.
  • Pending disconnect – if your credit balance goes below $0, you will be scheduled to be disconnected (between 9:00am-4:00pm CST) the next day. If you make a payment prior to the disconnection, your services will remain intact.
  • Disconnect – if sufficient payment is not made prior to the scheduled disconnect, services will be turned off until payment is made to bring your account balance above $0.
  • Reconnect – if a disconnect has occurred and you make sufficient payment to bring your account above $0, your account will be reconnected. Once services have been restored, you will receive a reconnect alert.
  • Payment confirmation – once payments have been made, you will receive a payment confirmation
Will I receive a bill?

Prepaid customers will not receive a paper bill. Instead, prepaid customers will be able to see a daily breakdown of their utility charges through the municipal online payments system.

Do I receive alerts?

As a prepaid customer, you’ll get the following alerts once you’ve setup your communication preference in your municipal online payments system:

  • Low Balance – will be sent once your account balance reaches $20 or below.
  • Pending disconnect – if your credit balance goes below $0, you will be scheduled to be disconnected (between 9:00am-4:00pm CST) the next day. If you make a payment prior to the disconnection, your services will remain intact.
  • Disconnect – if sufficient payment is not made prior to the scheduled disconnect, services will be turned off until payment is made to bring your account balance above $0.
  • Reconnect – if a disconnect has occurred and you make sufficient payment to bring your account above $0, your account will be reconnected. Once services have been restored, you will receive a reconnect alert.
  • Payment confirmation – once payments have been made, you will receive a payment confirmation
Do I receive alerts?

As a prepaid customer, you’ll get the following alerts once you’ve setup your communication preference in your municipal online payments system:

  • Low Balance – will be sent once your account balance reaches $20 or below.
  • Pending disconnect – if your credit balance goes below $0, you will be scheduled to be disconnected (between 9:00am-4:00pm CST) the next day. If you make a payment prior to the disconnection, your services will remain intact.
  • Disconnect – if sufficient payment is not made prior to the scheduled disconnect, services will be turned off until payment is made to bring your account balance above $0.
  • Reconnect – if a disconnect has occurred and you make sufficient payment to bring your account above $0, your account will be reconnected. Once services have been restored, you will receive a reconnect alert.
  • Payment confirmation – once payments have been made, you will receive a payment confirmation
How does it work?

After adding funds to your account, you are billed daily instead of monthly. Your daily bills reduce your account balance. You are required to maintain a balance of $0 or above to maintain utility service. You will receive various alerts to help you manage your balance and to know when its time to add funds.

How do I restart services if I’ve been disconnected?

Simply use one of the above payment methods mentioned above. If your account balance is above $0, your services will be connected. We recommend you add enough to not only get above the $0 minimum required balance, but to give you at least a few days of service if not more.

Are there other fees I will incur?

There is a $0.25 daily fee to be a prepaid customer.

How do I make payments?

You can make payments through the following methods:

  • In-office
  • Municipal online payments system (through web or phone)
  • Mobile app
  • Quick pay
How do I avoid disconnection?

To ensure continued service, you must always keep your account balance above $0. You will receive alerts notifying you when your balance is at or below $20. You will also be notified if you are scheduled to be disconnected. If sufficient payment has been made prior to the scheduled disconnect, your service will remain connected.

How do I restart services if I’ve been disconnected?

Simply use one of the above payment methods mentioned above. If your account balance is above $0, your services will be connected. We recommend you add enough to not only get above the $0 minimum required balance, but to give you at least a few days of service if not more.

How do I restart services if I’ve been disconnected?

Simply use one of the above payment methods mentioned above. If your account balance is above $0, your services will be connected. We recommend you add enough to not only get above the $0 minimum required balance, but to give you at least a few days of service if not more.

How do I manage my account?

Log on to your same account log in online. You can view your account balance, your daily cost, your average cost, how many estimated days you have left of service based on your account balance. Your daily bills are displayed in the same municipal online system.

How do I avoid disconnection?

To ensure continued service, you must always keep your account balance above $0. You will receive alerts notifying you when your balance is at or below $20. You will also be notified if you are scheduled to be disconnected. If sufficient payment has been made prior to the scheduled disconnect, your service will remain connected.

How does it work?

After adding funds to your account, you are billed daily instead of monthly. Your daily bills reduce your account balance. You are required to maintain a balance of $0 or above to maintain utility service. You will receive various alerts to help you manage your balance and to know when its time to add funds.

Are there other fees I will incur?

There is a $0.25 daily fee to be a prepaid customer.

Do I receive alerts?

As a prepaid customer, you’ll get the following alerts once you’ve setup your communication preference in your municipal online payments system:

  • Low Balance – will be sent once your account balance reaches $20 or below.
  • Pending disconnect – if your credit balance goes below $0, you will be scheduled to be disconnected (between 9:00am-4:00pm CST) the next day. If you make a payment prior to the disconnection, your services will remain intact.
  • Disconnect – if sufficient payment is not made prior to the scheduled disconnect, services will be turned off until payment is made to bring your account balance above $0.
  • Reconnect – if a disconnect has occurred and you make sufficient payment to bring your account above $0, your account will be reconnected. Once services have been restored, you will receive a reconnect alert.
  • Payment confirmation – once payments have been made, you will receive a payment confirmation
How do I manage my account?

Log on to your same account log in online. You can view your account balance, your daily cost, your average cost, how many estimated days you have left of service based on your account balance. Your daily bills are displayed in the same municipal online system.

How do I restart services if I’ve been disconnected?

Simply use one of the above payment methods mentioned above. If your account balance is above $0, your services will be connected. We recommend you add enough to not only get above the $0 minimum required balance, but to give you at least a few days of service if not more.

Is prepaid right for me?

Before signing up for prepaid, there are a few things to consider:

  • You must be able to receive notifications via email or phone.
  • Your balance must always remain above $0 to ensure a connected service. If it falls below $0, services will be disconnected with short notice.
  • You will not receive a monthly bill.
  • You must have the electric utility to be eligible for prepaid.
How do I restart services if I’ve been disconnected?

Simply use one of the above payment methods mentioned above. If your account balance is above $0, your services will be connected. We recommend you add enough to not only get above the $0 minimum required balance, but to give you at least a few days of service if not more.

How do I avoid disconnection?

To ensure continued service, you must always keep your account balance above $0. You will receive alerts notifying you when your balance is at or below $20. You will also be notified if you are scheduled to be disconnected. If sufficient payment has been made prior to the scheduled disconnect, your service will remain connected.

How do I manage my account?

Log on to your same account log in online. You can view your account balance, your daily cost, your average cost, how many estimated days you have left of service based on your account balance. Your daily bills are displayed in the same municipal online system.

What is it?

Prepay offers a way for you to pay your utilities as you go. No more surprise bills at the end of the month. You have more control over your bill. Pay for utilities before you use them. As a prepaid customer you’ll be empowered to monitor your consumption more closely and better manage your bill.

What is it?

Prepay offers a way for you to pay your utilities as you go. No more surprise bills at the end of the month. You have more control over your bill. Pay for utilities before you use them. As a prepaid customer you’ll be empowered to monitor your consumption more closely and better manage your bill.

Will I receive a bill?

Prepaid customers will not receive a paper bill. Instead, prepaid customers will be able to see a daily breakdown of their utility charges through the municipal online payments system.

Is prepaid right for me?

Before signing up for prepaid, there are a few things to consider:

  • You must be able to receive notifications via email or phone.
  • Your balance must always remain above $0 to ensure a connected service. If it falls below $0, services will be disconnected with short notice.
  • You will not receive a monthly bill.
  • You must have the electric utility to be eligible for prepaid.
How do I avoid disconnection?

To ensure continued service, you must always keep your account balance above $0. You will receive alerts notifying you when your balance is at or below $20. You will also be notified if you are scheduled to be disconnected. If sufficient payment has been made prior to the scheduled disconnect, your service will remain connected.

Are there other fees I will incur?

There is a $0.25 daily fee to be a prepaid customer.

What is it?

Prepay offers a way for you to pay your utilities as you go. No more surprise bills at the end of the month. You have more control over your bill. Pay for utilities before you use them. As a prepaid customer you’ll be empowered to monitor your consumption more closely and better manage your bill.

Will I receive a bill?

Prepaid customers will not receive a paper bill. Instead, prepaid customers will be able to see a daily breakdown of their utility charges through the municipal online payments system.

Are there any deposits or fees to sign up?

There are no up-front deposits required. There is a onetime $25 to sign up fee to get started with prepaid. You must have a minimum of $40 in your prepaid account to begin.

What is it?

Prepay offers a way for you to pay your utilities as you go. No more surprise bills at the end of the month. You have more control over your bill. Pay for utilities before you use them. As a prepaid customer you’ll be empowered to monitor your consumption more closely and better manage your bill.

How do I restart services if I’ve been disconnected?

Simply use one of the above payment methods mentioned above. If your account balance is above $0, your services will be connected. We recommend you add enough to not only get above the $0 minimum required balance, but to give you at least a few days of service if not more.

Are there any deposits or fees to sign up?

There are no up-front deposits required. There is a onetime $25 to sign up fee to get started with prepaid. You must have a minimum of $40 in your prepaid account to begin.

Do I receive alerts?

As a prepaid customer, you’ll get the following alerts once you’ve setup your communication preference in your municipal online payments system:

  • Low Balance – will be sent once your account balance reaches $20 or below.
  • Pending disconnect – if your credit balance goes below $0, you will be scheduled to be disconnected (between 9:00am-4:00pm CST) the next day. If you make a payment prior to the disconnection, your services will remain intact.
  • Disconnect – if sufficient payment is not made prior to the scheduled disconnect, services will be turned off until payment is made to bring your account balance above $0.
  • Reconnect – if a disconnect has occurred and you make sufficient payment to bring your account above $0, your account will be reconnected. Once services have been restored, you will receive a reconnect alert.
  • Payment confirmation – once payments have been made, you will receive a payment confirmation
How does it work?

After adding funds to your account, you are billed daily instead of monthly. Your daily bills reduce your account balance. You are required to maintain a balance of $0 or above to maintain utility service. You will receive various alerts to help you manage your balance and to know when its time to add funds.

How do I restart services if I’ve been disconnected?

Simply use one of the above payment methods mentioned above. If your account balance is above $0, your services will be connected. We recommend you add enough to not only get above the $0 minimum required balance, but to give you at least a few days of service if not more.

How do I manage my account?

Log on to your same account log in online. You can view your account balance, your daily cost, your average cost, how many estimated days you have left of service based on your account balance. Your daily bills are displayed in the same municipal online system.

Are there any deposits or fees to sign up?

There are no up-front deposits required. There is a onetime $25 to sign up fee to get started with prepaid. You must have a minimum of $40 in your prepaid account to begin.

Is prepaid right for me?

Before signing up for prepaid, there are a few things to consider:

  • You must be able to receive notifications via email or phone.
  • Your balance must always remain above $0 to ensure a connected service. If it falls below $0, services will be disconnected with short notice.
  • You will not receive a monthly bill.
  • You must have the electric utility to be eligible for prepaid.
Will I receive a bill?

Prepaid customers will not receive a paper bill. Instead, prepaid customers will be able to see a daily breakdown of their utility charges through the municipal online payments system.

How do I avoid disconnection?

To ensure continued service, you must always keep your account balance above $0. You will receive alerts notifying you when your balance is at or below $20. You will also be notified if you are scheduled to be disconnected. If sufficient payment has been made prior to the scheduled disconnect, your service will remain connected.

Are there any deposits or fees to sign up?

There are no up-front deposits required. There is a onetime $25 to sign up fee to get started with prepaid. You must have a minimum of $40 in your prepaid account to begin.

Are there other fees I will incur?

There is a $0.25 daily fee to be a prepaid customer.

How do I avoid disconnection?

To ensure continued service, you must always keep your account balance above $0. You will receive alerts notifying you when your balance is at or below $20. You will also be notified if you are scheduled to be disconnected. If sufficient payment has been made prior to the scheduled disconnect, your service will remain connected.

Are there other fees I will incur?

There is a $0.25 daily fee to be a prepaid customer.

How do I make payments?

You can make payments through the following methods:

  • In-office
  • Municipal online payments system (through web or phone)
  • Mobile app
  • Quick pay
How do I manage my account?

Log on to your same account log in online. You can view your account balance, your daily cost, your average cost, how many estimated days you have left of service based on your account balance. Your daily bills are displayed in the same municipal online system.

Do I receive alerts?

As a prepaid customer, you’ll get the following alerts once you’ve setup your communication preference in your municipal online payments system:

  • Low Balance – will be sent once your account balance reaches $20 or below.
  • Pending disconnect – if your credit balance goes below $0, you will be scheduled to be disconnected (between 9:00am-4:00pm CST) the next day. If you make a payment prior to the disconnection, your services will remain intact.
  • Disconnect – if sufficient payment is not made prior to the scheduled disconnect, services will be turned off until payment is made to bring your account balance above $0.
  • Reconnect – if a disconnect has occurred and you make sufficient payment to bring your account above $0, your account will be reconnected. Once services have been restored, you will receive a reconnect alert.
  • Payment confirmation – once payments have been made, you will receive a payment confirmation
How do I manage my account?

Log on to your same account log in online. You can view your account balance, your daily cost, your average cost, how many estimated days you have left of service based on your account balance. Your daily bills are displayed in the same municipal online system.

How do I make payments?

You can make payments through the following methods:

  • In-office
  • Municipal online payments system (through web or phone)
  • Mobile app
  • Quick pay
How do I manage my account?

Log on to your same account log in online. You can view your account balance, your daily cost, your average cost, how many estimated days you have left of service based on your account balance. Your daily bills are displayed in the same municipal online system.

Are there any deposits or fees to sign up?

There are no up-front deposits required. There is a onetime $25 to sign up fee to get started with prepaid. You must have a minimum of $40 in your prepaid account to begin.

How do I avoid disconnection?

To ensure continued service, you must always keep your account balance above $0. You will receive alerts notifying you when your balance is at or below $20. You will also be notified if you are scheduled to be disconnected. If sufficient payment has been made prior to the scheduled disconnect, your service will remain connected.

Are there other fees I will incur?

There is a $0.25 daily fee to be a prepaid customer.

How do I avoid disconnection?

To ensure continued service, you must always keep your account balance above $0. You will receive alerts notifying you when your balance is at or below $20. You will also be notified if you are scheduled to be disconnected. If sufficient payment has been made prior to the scheduled disconnect, your service will remain connected.

How does it work?

After adding funds to your account, you are billed daily instead of monthly. Your daily bills reduce your account balance. You are required to maintain a balance of $0 or above to maintain utility service. You will receive various alerts to help you manage your balance and to know when its time to add funds.

How do I make payments?

You can make payments through the following methods:

  • In-office
  • Municipal online payments system (through web or phone)
  • Mobile app
  • Quick pay
Do I receive alerts?

As a prepaid customer, you’ll get the following alerts once you’ve setup your communication preference in your municipal online payments system:

  • Low Balance – will be sent once your account balance reaches $20 or below.
  • Pending disconnect – if your credit balance goes below $0, you will be scheduled to be disconnected (between 9:00am-4:00pm CST) the next day. If you make a payment prior to the disconnection, your services will remain intact.
  • Disconnect – if sufficient payment is not made prior to the scheduled disconnect, services will be turned off until payment is made to bring your account balance above $0.
  • Reconnect – if a disconnect has occurred and you make sufficient payment to bring your account above $0, your account will be reconnected. Once services have been restored, you will receive a reconnect alert.
  • Payment confirmation – once payments have been made, you will receive a payment confirmation
How do I avoid disconnection?

To ensure continued service, you must always keep your account balance above $0. You will receive alerts notifying you when your balance is at or below $20. You will also be notified if you are scheduled to be disconnected. If sufficient payment has been made prior to the scheduled disconnect, your service will remain connected.

Are there any deposits or fees to sign up?

There are no up-front deposits required. There is a onetime $25 to sign up fee to get started with prepaid. You must have a minimum of $40 in your prepaid account to begin.

How do I make payments?

You can make payments through the following methods:

  • In-office
  • Municipal online payments system (through web or phone)
  • Mobile app
  • Quick pay
How do I avoid disconnection?

To ensure continued service, you must always keep your account balance above $0. You will receive alerts notifying you when your balance is at or below $20. You will also be notified if you are scheduled to be disconnected. If sufficient payment has been made prior to the scheduled disconnect, your service will remain connected.

Do I receive alerts?

As a prepaid customer, you’ll get the following alerts once you’ve setup your communication preference in your municipal online payments system:

  • Low Balance – will be sent once your account balance reaches $20 or below.
  • Pending disconnect – if your credit balance goes below $0, you will be scheduled to be disconnected (between 9:00am-4:00pm CST) the next day. If you make a payment prior to the disconnection, your services will remain intact.
  • Disconnect – if sufficient payment is not made prior to the scheduled disconnect, services will be turned off until payment is made to bring your account balance above $0.
  • Reconnect – if a disconnect has occurred and you make sufficient payment to bring your account above $0, your account will be reconnected. Once services have been restored, you will receive a reconnect alert.
  • Payment confirmation – once payments have been made, you will receive a payment confirmation
How do I make payments?

You can make payments through the following methods:

  • In-office
  • Municipal online payments system (through web or phone)
  • Mobile app
  • Quick pay
Will I receive a bill?

Prepaid customers will not receive a paper bill. Instead, prepaid customers will be able to see a daily breakdown of their utility charges through the municipal online payments system.

How does it work?

After adding funds to your account, you are billed daily instead of monthly. Your daily bills reduce your account balance. You are required to maintain a balance of $0 or above to maintain utility service. You will receive various alerts to help you manage your balance and to know when its time to add funds.

Are there any deposits or fees to sign up?

There are no up-front deposits required. There is a onetime $25 to sign up fee to get started with prepaid. You must have a minimum of $40 in your prepaid account to begin.

How do I make payments?

You can make payments through the following methods:

  • In-office
  • Municipal online payments system (through web or phone)
  • Mobile app
  • Quick pay
Is prepaid right for me?

Before signing up for prepaid, there are a few things to consider:

  • You must be able to receive notifications via email or phone.
  • Your balance must always remain above $0 to ensure a connected service. If it falls below $0, services will be disconnected with short notice.
  • You will not receive a monthly bill.
  • You must have the electric utility to be eligible for prepaid.
How does it work?

After adding funds to your account, you are billed daily instead of monthly. Your daily bills reduce your account balance. You are required to maintain a balance of $0 or above to maintain utility service. You will receive various alerts to help you manage your balance and to know when its time to add funds.

Are there any deposits or fees to sign up?

There are no up-front deposits required. There is a onetime $25 to sign up fee to get started with prepaid. You must have a minimum of $40 in your prepaid account to begin.

How does it work?

After adding funds to your account, you are billed daily instead of monthly. Your daily bills reduce your account balance. You are required to maintain a balance of $0 or above to maintain utility service. You will receive various alerts to help you manage your balance and to know when its time to add funds.

How do I avoid disconnection?

To ensure continued service, you must always keep your account balance above $0. You will receive alerts notifying you when your balance is at or below $20. You will also be notified if you are scheduled to be disconnected. If sufficient payment has been made prior to the scheduled disconnect, your service will remain connected.

How do I manage my account?

Log on to your same account log in online. You can view your account balance, your daily cost, your average cost, how many estimated days you have left of service based on your account balance. Your daily bills are displayed in the same municipal online system.

How does it work?

After adding funds to your account, you are billed daily instead of monthly. Your daily bills reduce your account balance. You are required to maintain a balance of $0 or above to maintain utility service. You will receive various alerts to help you manage your balance and to know when its time to add funds.

Are there other fees I will incur?

There is a $0.25 daily fee to be a prepaid customer.

What is it?

Prepay offers a way for you to pay your utilities as you go. No more surprise bills at the end of the month. You have more control over your bill. Pay for utilities before you use them. As a prepaid customer you’ll be empowered to monitor your consumption more closely and better manage your bill.

Are there any deposits or fees to sign up?

There are no up-front deposits required. There is a onetime $25 to sign up fee to get started with prepaid. You must have a minimum of $40 in your prepaid account to begin.

How do I restart services if I’ve been disconnected?

Simply use one of the above payment methods mentioned above. If your account balance is above $0, your services will be connected. We recommend you add enough to not only get above the $0 minimum required balance, but to give you at least a few days of service if not more.

Are there any deposits or fees to sign up?

There are no up-front deposits required. There is a onetime $25 to sign up fee to get started with prepaid. You must have a minimum of $40 in your prepaid account to begin.

How do I manage my account?

Log on to your same account log in online. You can view your account balance, your daily cost, your average cost, how many estimated days you have left of service based on your account balance. Your daily bills are displayed in the same municipal online system.

Will I receive a bill?

Prepaid customers will not receive a paper bill. Instead, prepaid customers will be able to see a daily breakdown of their utility charges through the municipal online payments system.

How does it work?

After adding funds to your account, you are billed daily instead of monthly. Your daily bills reduce your account balance. You are required to maintain a balance of $0 or above to maintain utility service. You will receive various alerts to help you manage your balance and to know when its time to add funds.

How do I restart services if I’ve been disconnected?

Simply use one of the above payment methods mentioned above. If your account balance is above $0, your services will be connected. We recommend you add enough to not only get above the $0 minimum required balance, but to give you at least a few days of service if not more.

How do I restart services if I’ve been disconnected?

Simply use one of the above payment methods mentioned above. If your account balance is above $0, your services will be connected. We recommend you add enough to not only get above the $0 minimum required balance, but to give you at least a few days of service if not more.

How do I restart services if I’ve been disconnected?

Simply use one of the above payment methods mentioned above. If your account balance is above $0, your services will be connected. We recommend you add enough to not only get above the $0 minimum required balance, but to give you at least a few days of service if not more.

How do I avoid disconnection?

To ensure continued service, you must always keep your account balance above $0. You will receive alerts notifying you when your balance is at or below $20. You will also be notified if you are scheduled to be disconnected. If sufficient payment has been made prior to the scheduled disconnect, your service will remain connected.

How do I avoid disconnection?

To ensure continued service, you must always keep your account balance above $0. You will receive alerts notifying you when your balance is at or below $20. You will also be notified if you are scheduled to be disconnected. If sufficient payment has been made prior to the scheduled disconnect, your service will remain connected.

Are there any deposits or fees to sign up?

There are no up-front deposits required. There is a onetime $25 to sign up fee to get started with prepaid. You must have a minimum of $40 in your prepaid account to begin.

How do I avoid disconnection?

To ensure continued service, you must always keep your account balance above $0. You will receive alerts notifying you when your balance is at or below $20. You will also be notified if you are scheduled to be disconnected. If sufficient payment has been made prior to the scheduled disconnect, your service will remain connected.

Do I receive alerts?

As a prepaid customer, you’ll get the following alerts once you’ve setup your communication preference in your municipal online payments system:

  • Low Balance – will be sent once your account balance reaches $20 or below.
  • Pending disconnect – if your credit balance goes below $0, you will be scheduled to be disconnected (between 9:00am-4:00pm CST) the next day. If you make a payment prior to the disconnection, your services will remain intact.
  • Disconnect – if sufficient payment is not made prior to the scheduled disconnect, services will be turned off until payment is made to bring your account balance above $0.
  • Reconnect – if a disconnect has occurred and you make sufficient payment to bring your account above $0, your account will be reconnected. Once services have been restored, you will receive a reconnect alert.
  • Payment confirmation – once payments have been made, you will receive a payment confirmation
Will I receive a bill?

Prepaid customers will not receive a paper bill. Instead, prepaid customers will be able to see a daily breakdown of their utility charges through the municipal online payments system.

How does it work?

After adding funds to your account, you are billed daily instead of monthly. Your daily bills reduce your account balance. You are required to maintain a balance of $0 or above to maintain utility service. You will receive various alerts to help you manage your balance and to know when its time to add funds.

Will I receive a bill?

Prepaid customers will not receive a paper bill. Instead, prepaid customers will be able to see a daily breakdown of their utility charges through the municipal online payments system.

How do I avoid disconnection?

To ensure continued service, you must always keep your account balance above $0. You will receive alerts notifying you when your balance is at or below $20. You will also be notified if you are scheduled to be disconnected. If sufficient payment has been made prior to the scheduled disconnect, your service will remain connected.

What is it?

Prepay offers a way for you to pay your utilities as you go. No more surprise bills at the end of the month. You have more control over your bill. Pay for utilities before you use them. As a prepaid customer you’ll be empowered to monitor your consumption more closely and better manage your bill.

What is it?

Prepay offers a way for you to pay your utilities as you go. No more surprise bills at the end of the month. You have more control over your bill. Pay for utilities before you use them. As a prepaid customer you’ll be empowered to monitor your consumption more closely and better manage your bill.

How do I manage my account?

Log on to your same account log in online. You can view your account balance, your daily cost, your average cost, how many estimated days you have left of service based on your account balance. Your daily bills are displayed in the same municipal online system.

Will I receive a bill?

Prepaid customers will not receive a paper bill. Instead, prepaid customers will be able to see a daily breakdown of their utility charges through the municipal online payments system.

How does it work?

After adding funds to your account, you are billed daily instead of monthly. Your daily bills reduce your account balance. You are required to maintain a balance of $0 or above to maintain utility service. You will receive various alerts to help you manage your balance and to know when its time to add funds.

Are there other fees I will incur?

There is a $0.25 daily fee to be a prepaid customer.

Are there other fees I will incur?

There is a $0.25 daily fee to be a prepaid customer.

What is it?

Prepay offers a way for you to pay your utilities as you go. No more surprise bills at the end of the month. You have more control over your bill. Pay for utilities before you use them. As a prepaid customer you’ll be empowered to monitor your consumption more closely and better manage your bill.

How does it work?

After adding funds to your account, you are billed daily instead of monthly. Your daily bills reduce your account balance. You are required to maintain a balance of $0 or above to maintain utility service. You will receive various alerts to help you manage your balance and to know when its time to add funds.

How do I make payments?

You can make payments through the following methods:

  • In-office
  • Municipal online payments system (through web or phone)
  • Mobile app
  • Quick pay
Do I receive alerts?

As a prepaid customer, you’ll get the following alerts once you’ve setup your communication preference in your municipal online payments system:

  • Low Balance – will be sent once your account balance reaches $20 or below.
  • Pending disconnect – if your credit balance goes below $0, you will be scheduled to be disconnected (between 9:00am-4:00pm CST) the next day. If you make a payment prior to the disconnection, your services will remain intact.
  • Disconnect – if sufficient payment is not made prior to the scheduled disconnect, services will be turned off until payment is made to bring your account balance above $0.
  • Reconnect – if a disconnect has occurred and you make sufficient payment to bring your account above $0, your account will be reconnected. Once services have been restored, you will receive a reconnect alert.
  • Payment confirmation – once payments have been made, you will receive a payment confirmation
How do I manage my account?

Log on to your same account log in online. You can view your account balance, your daily cost, your average cost, how many estimated days you have left of service based on your account balance. Your daily bills are displayed in the same municipal online system.

How do I restart services if I’ve been disconnected?

Simply use one of the above payment methods mentioned above. If your account balance is above $0, your services will be connected. We recommend you add enough to not only get above the $0 minimum required balance, but to give you at least a few days of service if not more.

Is prepaid right for me?

Before signing up for prepaid, there are a few things to consider:

  • You must be able to receive notifications via email or phone.
  • Your balance must always remain above $0 to ensure a connected service. If it falls below $0, services will be disconnected with short notice.
  • You will not receive a monthly bill.
  • You must have the electric utility to be eligible for prepaid.
How do I make payments?

You can make payments through the following methods:

  • In-office
  • Municipal online payments system (through web or phone)
  • Mobile app
  • Quick pay
Do I receive alerts?

As a prepaid customer, you’ll get the following alerts once you’ve setup your communication preference in your municipal online payments system:

  • Low Balance – will be sent once your account balance reaches $20 or below.
  • Pending disconnect – if your credit balance goes below $0, you will be scheduled to be disconnected (between 9:00am-4:00pm CST) the next day. If you make a payment prior to the disconnection, your services will remain intact.
  • Disconnect – if sufficient payment is not made prior to the scheduled disconnect, services will be turned off until payment is made to bring your account balance above $0.
  • Reconnect – if a disconnect has occurred and you make sufficient payment to bring your account above $0, your account will be reconnected. Once services have been restored, you will receive a reconnect alert.
  • Payment confirmation – once payments have been made, you will receive a payment confirmation
Is prepaid right for me?

Before signing up for prepaid, there are a few things to consider:

  • You must be able to receive notifications via email or phone.
  • Your balance must always remain above $0 to ensure a connected service. If it falls below $0, services will be disconnected with short notice.
  • You will not receive a monthly bill.
  • You must have the electric utility to be eligible for prepaid.
Are there any deposits or fees to sign up?

There are no up-front deposits required. There is a onetime $25 to sign up fee to get started with prepaid. You must have a minimum of $40 in your prepaid account to begin.

Will I receive a bill?

Prepaid customers will not receive a paper bill. Instead, prepaid customers will be able to see a daily breakdown of their utility charges through the municipal online payments system.

Will I receive a bill?

Prepaid customers will not receive a paper bill. Instead, prepaid customers will be able to see a daily breakdown of their utility charges through the municipal online payments system.

Are there other fees I will incur?

There is a $0.25 daily fee to be a prepaid customer.

How do I make payments?

You can make payments through the following methods:

  • In-office
  • Municipal online payments system (through web or phone)
  • Mobile app
  • Quick pay
How do I avoid disconnection?

To ensure continued service, you must always keep your account balance above $0. You will receive alerts notifying you when your balance is at or below $20. You will also be notified if you are scheduled to be disconnected. If sufficient payment has been made prior to the scheduled disconnect, your service will remain connected.

Are there other fees I will incur?

There is a $0.25 daily fee to be a prepaid customer.

How do I make payments?

You can make payments through the following methods:

  • In-office
  • Municipal online payments system (through web or phone)
  • Mobile app
  • Quick pay
How do I restart services if I’ve been disconnected?

Simply use one of the above payment methods mentioned above. If your account balance is above $0, your services will be connected. We recommend you add enough to not only get above the $0 minimum required balance, but to give you at least a few days of service if not more.

How do I avoid disconnection?

To ensure continued service, you must always keep your account balance above $0. You will receive alerts notifying you when your balance is at or below $20. You will also be notified if you are scheduled to be disconnected. If sufficient payment has been made prior to the scheduled disconnect, your service will remain connected.

Are there other fees I will incur?

There is a $0.25 daily fee to be a prepaid customer.

How do I manage my account?

Log on to your same account log in online. You can view your account balance, your daily cost, your average cost, how many estimated days you have left of service based on your account balance. Your daily bills are displayed in the same municipal online system.

Are there other fees I will incur?

There is a $0.25 daily fee to be a prepaid customer.

How do I avoid disconnection?

To ensure continued service, you must always keep your account balance above $0. You will receive alerts notifying you when your balance is at or below $20. You will also be notified if you are scheduled to be disconnected. If sufficient payment has been made prior to the scheduled disconnect, your service will remain connected.

What is it?

Prepay offers a way for you to pay your utilities as you go. No more surprise bills at the end of the month. You have more control over your bill. Pay for utilities before you use them. As a prepaid customer you’ll be empowered to monitor your consumption more closely and better manage your bill.

Is prepaid right for me?

Before signing up for prepaid, there are a few things to consider:

  • You must be able to receive notifications via email or phone.
  • Your balance must always remain above $0 to ensure a connected service. If it falls below $0, services will be disconnected with short notice.
  • You will not receive a monthly bill.
  • You must have the electric utility to be eligible for prepaid.
Are there any deposits or fees to sign up?

There are no up-front deposits required. There is a onetime $25 to sign up fee to get started with prepaid. You must have a minimum of $40 in your prepaid account to begin.

How do I manage my account?

Log on to your same account log in online. You can view your account balance, your daily cost, your average cost, how many estimated days you have left of service based on your account balance. Your daily bills are displayed in the same municipal online system.

Will I receive a bill?

Prepaid customers will not receive a paper bill. Instead, prepaid customers will be able to see a daily breakdown of their utility charges through the municipal online payments system.

What is it?

Prepay offers a way for you to pay your utilities as you go. No more surprise bills at the end of the month. You have more control over your bill. Pay for utilities before you use them. As a prepaid customer you’ll be empowered to monitor your consumption more closely and better manage your bill.

How do I manage my account?

Log on to your same account log in online. You can view your account balance, your daily cost, your average cost, how many estimated days you have left of service based on your account balance. Your daily bills are displayed in the same municipal online system.

Do I receive alerts?

As a prepaid customer, you’ll get the following alerts once you’ve setup your communication preference in your municipal online payments system:

  • Low Balance – will be sent once your account balance reaches $20 or below.
  • Pending disconnect – if your credit balance goes below $0, you will be scheduled to be disconnected (between 9:00am-4:00pm CST) the next day. If you make a payment prior to the disconnection, your services will remain intact.
  • Disconnect – if sufficient payment is not made prior to the scheduled disconnect, services will be turned off until payment is made to bring your account balance above $0.
  • Reconnect – if a disconnect has occurred and you make sufficient payment to bring your account above $0, your account will be reconnected. Once services have been restored, you will receive a reconnect alert.
  • Payment confirmation – once payments have been made, you will receive a payment confirmation
Are there any deposits or fees to sign up?

There are no up-front deposits required. There is a onetime $25 to sign up fee to get started with prepaid. You must have a minimum of $40 in your prepaid account to begin.

Do I receive alerts?

As a prepaid customer, you’ll get the following alerts once you’ve setup your communication preference in your municipal online payments system:

  • Low Balance – will be sent once your account balance reaches $20 or below.
  • Pending disconnect – if your credit balance goes below $0, you will be scheduled to be disconnected (between 9:00am-4:00pm CST) the next day. If you make a payment prior to the disconnection, your services will remain intact.
  • Disconnect – if sufficient payment is not made prior to the scheduled disconnect, services will be turned off until payment is made to bring your account balance above $0.
  • Reconnect – if a disconnect has occurred and you make sufficient payment to bring your account above $0, your account will be reconnected. Once services have been restored, you will receive a reconnect alert.
  • Payment confirmation – once payments have been made, you will receive a payment confirmation
How does it work?

After adding funds to your account, you are billed daily instead of monthly. Your daily bills reduce your account balance. You are required to maintain a balance of $0 or above to maintain utility service. You will receive various alerts to help you manage your balance and to know when its time to add funds.

Do I receive alerts?

As a prepaid customer, you’ll get the following alerts once you’ve setup your communication preference in your municipal online payments system:

  • Low Balance – will be sent once your account balance reaches $20 or below.
  • Pending disconnect – if your credit balance goes below $0, you will be scheduled to be disconnected (between 9:00am-4:00pm CST) the next day. If you make a payment prior to the disconnection, your services will remain intact.
  • Disconnect – if sufficient payment is not made prior to the scheduled disconnect, services will be turned off until payment is made to bring your account balance above $0.
  • Reconnect – if a disconnect has occurred and you make sufficient payment to bring your account above $0, your account will be reconnected. Once services have been restored, you will receive a reconnect alert.
  • Payment confirmation – once payments have been made, you will receive a payment confirmation
Will I receive a bill?

Prepaid customers will not receive a paper bill. Instead, prepaid customers will be able to see a daily breakdown of their utility charges through the municipal online payments system.

How do I restart services if I’ve been disconnected?

Simply use one of the above payment methods mentioned above. If your account balance is above $0, your services will be connected. We recommend you add enough to not only get above the $0 minimum required balance, but to give you at least a few days of service if not more.

How do I manage my account?

Log on to your same account log in online. You can view your account balance, your daily cost, your average cost, how many estimated days you have left of service based on your account balance. Your daily bills are displayed in the same municipal online system.

How does it work?

After adding funds to your account, you are billed daily instead of monthly. Your daily bills reduce your account balance. You are required to maintain a balance of $0 or above to maintain utility service. You will receive various alerts to help you manage your balance and to know when its time to add funds.

How does it work?

After adding funds to your account, you are billed daily instead of monthly. Your daily bills reduce your account balance. You are required to maintain a balance of $0 or above to maintain utility service. You will receive various alerts to help you manage your balance and to know when its time to add funds.

How does it work?

After adding funds to your account, you are billed daily instead of monthly. Your daily bills reduce your account balance. You are required to maintain a balance of $0 or above to maintain utility service. You will receive various alerts to help you manage your balance and to know when its time to add funds.

How do I make payments?

You can make payments through the following methods:

  • In-office
  • Municipal online payments system (through web or phone)
  • Mobile app
  • Quick pay
Do I receive alerts?

As a prepaid customer, you’ll get the following alerts once you’ve setup your communication preference in your municipal online payments system:

  • Low Balance – will be sent once your account balance reaches $20 or below.
  • Pending disconnect – if your credit balance goes below $0, you will be scheduled to be disconnected (between 9:00am-4:00pm CST) the next day. If you make a payment prior to the disconnection, your services will remain intact.
  • Disconnect – if sufficient payment is not made prior to the scheduled disconnect, services will be turned off until payment is made to bring your account balance above $0.
  • Reconnect – if a disconnect has occurred and you make sufficient payment to bring your account above $0, your account will be reconnected. Once services have been restored, you will receive a reconnect alert.
  • Payment confirmation – once payments have been made, you will receive a payment confirmation
Do I receive alerts?

As a prepaid customer, you’ll get the following alerts once you’ve setup your communication preference in your municipal online payments system:

  • Low Balance – will be sent once your account balance reaches $20 or below.
  • Pending disconnect – if your credit balance goes below $0, you will be scheduled to be disconnected (between 9:00am-4:00pm CST) the next day. If you make a payment prior to the disconnection, your services will remain intact.
  • Disconnect – if sufficient payment is not made prior to the scheduled disconnect, services will be turned off until payment is made to bring your account balance above $0.
  • Reconnect – if a disconnect has occurred and you make sufficient payment to bring your account above $0, your account will be reconnected. Once services have been restored, you will receive a reconnect alert.
  • Payment confirmation – once payments have been made, you will receive a payment confirmation
How do I restart services if I’ve been disconnected?

Simply use one of the above payment methods mentioned above. If your account balance is above $0, your services will be connected. We recommend you add enough to not only get above the $0 minimum required balance, but to give you at least a few days of service if not more.

Are there any deposits or fees to sign up?

There are no up-front deposits required. There is a onetime $25 to sign up fee to get started with prepaid. You must have a minimum of $40 in your prepaid account to begin.

How do I avoid disconnection?

To ensure continued service, you must always keep your account balance above $0. You will receive alerts notifying you when your balance is at or below $20. You will also be notified if you are scheduled to be disconnected. If sufficient payment has been made prior to the scheduled disconnect, your service will remain connected.

Are there other fees I will incur?

There is a $0.25 daily fee to be a prepaid customer.

How do I restart services if I’ve been disconnected?

Simply use one of the above payment methods mentioned above. If your account balance is above $0, your services will be connected. We recommend you add enough to not only get above the $0 minimum required balance, but to give you at least a few days of service if not more.

Are there other fees I will incur?

There is a $0.25 daily fee to be a prepaid customer.

What is it?

Prepay offers a way for you to pay your utilities as you go. No more surprise bills at the end of the month. You have more control over your bill. Pay for utilities before you use them. As a prepaid customer you’ll be empowered to monitor your consumption more closely and better manage your bill.

Are there other fees I will incur?

There is a $0.25 daily fee to be a prepaid customer.

How do I manage my account?

Log on to your same account log in online. You can view your account balance, your daily cost, your average cost, how many estimated days you have left of service based on your account balance. Your daily bills are displayed in the same municipal online system.

Are there any deposits or fees to sign up?

There are no up-front deposits required. There is a onetime $25 to sign up fee to get started with prepaid. You must have a minimum of $40 in your prepaid account to begin.

Do I receive alerts?

As a prepaid customer, you’ll get the following alerts once you’ve setup your communication preference in your municipal online payments system:

  • Low Balance – will be sent once your account balance reaches $20 or below.
  • Pending disconnect – if your credit balance goes below $0, you will be scheduled to be disconnected (between 9:00am-4:00pm CST) the next day. If you make a payment prior to the disconnection, your services will remain intact.
  • Disconnect – if sufficient payment is not made prior to the scheduled disconnect, services will be turned off until payment is made to bring your account balance above $0.
  • Reconnect – if a disconnect has occurred and you make sufficient payment to bring your account above $0, your account will be reconnected. Once services have been restored, you will receive a reconnect alert.
  • Payment confirmation – once payments have been made, you will receive a payment confirmation
How do I make payments?

You can make payments through the following methods:

  • In-office
  • Municipal online payments system (through web or phone)
  • Mobile app
  • Quick pay
How does it work?

After adding funds to your account, you are billed daily instead of monthly. Your daily bills reduce your account balance. You are required to maintain a balance of $0 or above to maintain utility service. You will receive various alerts to help you manage your balance and to know when its time to add funds.

Is prepaid right for me?

Before signing up for prepaid, there are a few things to consider:

  • You must be able to receive notifications via email or phone.
  • Your balance must always remain above $0 to ensure a connected service. If it falls below $0, services will be disconnected with short notice.
  • You will not receive a monthly bill.
  • You must have the electric utility to be eligible for prepaid.
How do I make payments?

You can make payments through the following methods:

  • In-office
  • Municipal online payments system (through web or phone)
  • Mobile app
  • Quick pay
How do I avoid disconnection?

To ensure continued service, you must always keep your account balance above $0. You will receive alerts notifying you when your balance is at or below $20. You will also be notified if you are scheduled to be disconnected. If sufficient payment has been made prior to the scheduled disconnect, your service will remain connected.

Do I receive alerts?

As a prepaid customer, you’ll get the following alerts once you’ve setup your communication preference in your municipal online payments system:

  • Low Balance – will be sent once your account balance reaches $20 or below.
  • Pending disconnect – if your credit balance goes below $0, you will be scheduled to be disconnected (between 9:00am-4:00pm CST) the next day. If you make a payment prior to the disconnection, your services will remain intact.
  • Disconnect – if sufficient payment is not made prior to the scheduled disconnect, services will be turned off until payment is made to bring your account balance above $0.
  • Reconnect – if a disconnect has occurred and you make sufficient payment to bring your account above $0, your account will be reconnected. Once services have been restored, you will receive a reconnect alert.
  • Payment confirmation – once payments have been made, you will receive a payment confirmation
Is prepaid right for me?

Before signing up for prepaid, there are a few things to consider:

  • You must be able to receive notifications via email or phone.
  • Your balance must always remain above $0 to ensure a connected service. If it falls below $0, services will be disconnected with short notice.
  • You will not receive a monthly bill.
  • You must have the electric utility to be eligible for prepaid.
Do I receive alerts?

As a prepaid customer, you’ll get the following alerts once you’ve setup your communication preference in your municipal online payments system:

  • Low Balance – will be sent once your account balance reaches $20 or below.
  • Pending disconnect – if your credit balance goes below $0, you will be scheduled to be disconnected (between 9:00am-4:00pm CST) the next day. If you make a payment prior to the disconnection, your services will remain intact.
  • Disconnect – if sufficient payment is not made prior to the scheduled disconnect, services will be turned off until payment is made to bring your account balance above $0.
  • Reconnect – if a disconnect has occurred and you make sufficient payment to bring your account above $0, your account will be reconnected. Once services have been restored, you will receive a reconnect alert.
  • Payment confirmation – once payments have been made, you will receive a payment confirmation
Are there other fees I will incur?

There is a $0.25 daily fee to be a prepaid customer.

Is prepaid right for me?

Before signing up for prepaid, there are a few things to consider:

  • You must be able to receive notifications via email or phone.
  • Your balance must always remain above $0 to ensure a connected service. If it falls below $0, services will be disconnected with short notice.
  • You will not receive a monthly bill.
  • You must have the electric utility to be eligible for prepaid.
How do I make payments?

You can make payments through the following methods:

  • In-office
  • Municipal online payments system (through web or phone)
  • Mobile app
  • Quick pay
Will I receive a bill?

Prepaid customers will not receive a paper bill. Instead, prepaid customers will be able to see a daily breakdown of their utility charges through the municipal online payments system.

Are there any deposits or fees to sign up?

There are no up-front deposits required. There is a onetime $25 to sign up fee to get started with prepaid. You must have a minimum of $40 in your prepaid account to begin.

Are there any deposits or fees to sign up?

There are no up-front deposits required. There is a onetime $25 to sign up fee to get started with prepaid. You must have a minimum of $40 in your prepaid account to begin.

Are there any deposits or fees to sign up?

There are no up-front deposits required. There is a onetime $25 to sign up fee to get started with prepaid. You must have a minimum of $40 in your prepaid account to begin.

Will I receive a bill?

Prepaid customers will not receive a paper bill. Instead, prepaid customers will be able to see a daily breakdown of their utility charges through the municipal online payments system.

What is it?

Prepay offers a way for you to pay your utilities as you go. No more surprise bills at the end of the month. You have more control over your bill. Pay for utilities before you use them. As a prepaid customer you’ll be empowered to monitor your consumption more closely and better manage your bill.

How do I avoid disconnection?

To ensure continued service, you must always keep your account balance above $0. You will receive alerts notifying you when your balance is at or below $20. You will also be notified if you are scheduled to be disconnected. If sufficient payment has been made prior to the scheduled disconnect, your service will remain connected.

Do I receive alerts?

As a prepaid customer, you’ll get the following alerts once you’ve setup your communication preference in your municipal online payments system:

  • Low Balance – will be sent once your account balance reaches $20 or below.
  • Pending disconnect – if your credit balance goes below $0, you will be scheduled to be disconnected (between 9:00am-4:00pm CST) the next day. If you make a payment prior to the disconnection, your services will remain intact.
  • Disconnect – if sufficient payment is not made prior to the scheduled disconnect, services will be turned off until payment is made to bring your account balance above $0.
  • Reconnect – if a disconnect has occurred and you make sufficient payment to bring your account above $0, your account will be reconnected. Once services have been restored, you will receive a reconnect alert.
  • Payment confirmation – once payments have been made, you will receive a payment confirmation
Do I receive alerts?

As a prepaid customer, you’ll get the following alerts once you’ve setup your communication preference in your municipal online payments system:

  • Low Balance – will be sent once your account balance reaches $20 or below.
  • Pending disconnect – if your credit balance goes below $0, you will be scheduled to be disconnected (between 9:00am-4:00pm CST) the next day. If you make a payment prior to the disconnection, your services will remain intact.
  • Disconnect – if sufficient payment is not made prior to the scheduled disconnect, services will be turned off until payment is made to bring your account balance above $0.
  • Reconnect – if a disconnect has occurred and you make sufficient payment to bring your account above $0, your account will be reconnected. Once services have been restored, you will receive a reconnect alert.
  • Payment confirmation – once payments have been made, you will receive a payment confirmation
How does it work?

After adding funds to your account, you are billed daily instead of monthly. Your daily bills reduce your account balance. You are required to maintain a balance of $0 or above to maintain utility service. You will receive various alerts to help you manage your balance and to know when its time to add funds.

Do I receive alerts?

As a prepaid customer, you’ll get the following alerts once you’ve setup your communication preference in your municipal online payments system:

  • Low Balance – will be sent once your account balance reaches $20 or below.
  • Pending disconnect – if your credit balance goes below $0, you will be scheduled to be disconnected (between 9:00am-4:00pm CST) the next day. If you make a payment prior to the disconnection, your services will remain intact.
  • Disconnect – if sufficient payment is not made prior to the scheduled disconnect, services will be turned off until payment is made to bring your account balance above $0.
  • Reconnect – if a disconnect has occurred and you make sufficient payment to bring your account above $0, your account will be reconnected. Once services have been restored, you will receive a reconnect alert.
  • Payment confirmation – once payments have been made, you will receive a payment confirmation
What is it?

Prepay offers a way for you to pay your utilities as you go. No more surprise bills at the end of the month. You have more control over your bill. Pay for utilities before you use them. As a prepaid customer you’ll be empowered to monitor your consumption more closely and better manage your bill.

Is prepaid right for me?

Before signing up for prepaid, there are a few things to consider:

  • You must be able to receive notifications via email or phone.
  • Your balance must always remain above $0 to ensure a connected service. If it falls below $0, services will be disconnected with short notice.
  • You will not receive a monthly bill.
  • You must have the electric utility to be eligible for prepaid.
How do I restart services if I’ve been disconnected?

Simply use one of the above payment methods mentioned above. If your account balance is above $0, your services will be connected. We recommend you add enough to not only get above the $0 minimum required balance, but to give you at least a few days of service if not more.

Are there other fees I will incur?

There is a $0.25 daily fee to be a prepaid customer.

Is prepaid right for me?

Before signing up for prepaid, there are a few things to consider:

  • You must be able to receive notifications via email or phone.
  • Your balance must always remain above $0 to ensure a connected service. If it falls below $0, services will be disconnected with short notice.
  • You will not receive a monthly bill.
  • You must have the electric utility to be eligible for prepaid.
Is prepaid right for me?

Before signing up for prepaid, there are a few things to consider:

  • You must be able to receive notifications via email or phone.
  • Your balance must always remain above $0 to ensure a connected service. If it falls below $0, services will be disconnected with short notice.
  • You will not receive a monthly bill.
  • You must have the electric utility to be eligible for prepaid.
How do I restart services if I’ve been disconnected?

Simply use one of the above payment methods mentioned above. If your account balance is above $0, your services will be connected. We recommend you add enough to not only get above the $0 minimum required balance, but to give you at least a few days of service if not more.

How do I avoid disconnection?

To ensure continued service, you must always keep your account balance above $0. You will receive alerts notifying you when your balance is at or below $20. You will also be notified if you are scheduled to be disconnected. If sufficient payment has been made prior to the scheduled disconnect, your service will remain connected.

How do I avoid disconnection?

To ensure continued service, you must always keep your account balance above $0. You will receive alerts notifying you when your balance is at or below $20. You will also be notified if you are scheduled to be disconnected. If sufficient payment has been made prior to the scheduled disconnect, your service will remain connected.

How do I make payments?

You can make payments through the following methods:

  • In-office
  • Municipal online payments system (through web or phone)
  • Mobile app
  • Quick pay
What is it?

Prepay offers a way for you to pay your utilities as you go. No more surprise bills at the end of the month. You have more control over your bill. Pay for utilities before you use them. As a prepaid customer you’ll be empowered to monitor your consumption more closely and better manage your bill.

Will I receive a bill?

Prepaid customers will not receive a paper bill. Instead, prepaid customers will be able to see a daily breakdown of their utility charges through the municipal online payments system.

How do I restart services if I’ve been disconnected?

Simply use one of the above payment methods mentioned above. If your account balance is above $0, your services will be connected. We recommend you add enough to not only get above the $0 minimum required balance, but to give you at least a few days of service if not more.

Is prepaid right for me?

Before signing up for prepaid, there are a few things to consider:

  • You must be able to receive notifications via email or phone.
  • Your balance must always remain above $0 to ensure a connected service. If it falls below $0, services will be disconnected with short notice.
  • You will not receive a monthly bill.
  • You must have the electric utility to be eligible for prepaid.
Are there any deposits or fees to sign up?

There are no up-front deposits required. There is a onetime $25 to sign up fee to get started with prepaid. You must have a minimum of $40 in your prepaid account to begin.

How do I manage my account?

Log on to your same account log in online. You can view your account balance, your daily cost, your average cost, how many estimated days you have left of service based on your account balance. Your daily bills are displayed in the same municipal online system.

Will I receive a bill?

Prepaid customers will not receive a paper bill. Instead, prepaid customers will be able to see a daily breakdown of their utility charges through the municipal online payments system.

Are there other fees I will incur?

There is a $0.25 daily fee to be a prepaid customer.

How do I restart services if I’ve been disconnected?

Simply use one of the above payment methods mentioned above. If your account balance is above $0, your services will be connected. We recommend you add enough to not only get above the $0 minimum required balance, but to give you at least a few days of service if not more.

Are there any deposits or fees to sign up?

There are no up-front deposits required. There is a onetime $25 to sign up fee to get started with prepaid. You must have a minimum of $40 in your prepaid account to begin.

How do I manage my account?

Log on to your same account log in online. You can view your account balance, your daily cost, your average cost, how many estimated days you have left of service based on your account balance. Your daily bills are displayed in the same municipal online system.

What is it?

Prepay offers a way for you to pay your utilities as you go. No more surprise bills at the end of the month. You have more control over your bill. Pay for utilities before you use them. As a prepaid customer you’ll be empowered to monitor your consumption more closely and better manage your bill.

How do I manage my account?

Log on to your same account log in online. You can view your account balance, your daily cost, your average cost, how many estimated days you have left of service based on your account balance. Your daily bills are displayed in the same municipal online system.

Are there any deposits or fees to sign up?

There are no up-front deposits required. There is a onetime $25 to sign up fee to get started with prepaid. You must have a minimum of $40 in your prepaid account to begin.

Are there any deposits or fees to sign up?

There are no up-front deposits required. There is a onetime $25 to sign up fee to get started with prepaid. You must have a minimum of $40 in your prepaid account to begin.

How do I manage my account?

Log on to your same account log in online. You can view your account balance, your daily cost, your average cost, how many estimated days you have left of service based on your account balance. Your daily bills are displayed in the same municipal online system.

How do I manage my account?

Log on to your same account log in online. You can view your account balance, your daily cost, your average cost, how many estimated days you have left of service based on your account balance. Your daily bills are displayed in the same municipal online system.

How does it work?

After adding funds to your account, you are billed daily instead of monthly. Your daily bills reduce your account balance. You are required to maintain a balance of $0 or above to maintain utility service. You will receive various alerts to help you manage your balance and to know when its time to add funds.

How do I manage my account?

Log on to your same account log in online. You can view your account balance, your daily cost, your average cost, how many estimated days you have left of service based on your account balance. Your daily bills are displayed in the same municipal online system.

How do I make payments?

You can make payments through the following methods:

  • In-office
  • Municipal online payments system (through web or phone)
  • Mobile app
  • Quick pay
How does it work?

After adding funds to your account, you are billed daily instead of monthly. Your daily bills reduce your account balance. You are required to maintain a balance of $0 or above to maintain utility service. You will receive various alerts to help you manage your balance and to know when its time to add funds.

Are there other fees I will incur?

There is a $0.25 daily fee to be a prepaid customer.

Are there any deposits or fees to sign up?

There are no up-front deposits required. There is a onetime $25 to sign up fee to get started with prepaid. You must have a minimum of $40 in your prepaid account to begin.

How does it work?

After adding funds to your account, you are billed daily instead of monthly. Your daily bills reduce your account balance. You are required to maintain a balance of $0 or above to maintain utility service. You will receive various alerts to help you manage your balance and to know when its time to add funds.

What is it?

Prepay offers a way for you to pay your utilities as you go. No more surprise bills at the end of the month. You have more control over your bill. Pay for utilities before you use them. As a prepaid customer you’ll be empowered to monitor your consumption more closely and better manage your bill.

What is it?

Prepay offers a way for you to pay your utilities as you go. No more surprise bills at the end of the month. You have more control over your bill. Pay for utilities before you use them. As a prepaid customer you’ll be empowered to monitor your consumption more closely and better manage your bill.

What is it?

Prepay offers a way for you to pay your utilities as you go. No more surprise bills at the end of the month. You have more control over your bill. Pay for utilities before you use them. As a prepaid customer you’ll be empowered to monitor your consumption more closely and better manage your bill.

Are there other fees I will incur?

There is a $0.25 daily fee to be a prepaid customer.

What is it?

Prepay offers a way for you to pay your utilities as you go. No more surprise bills at the end of the month. You have more control over your bill. Pay for utilities before you use them. As a prepaid customer you’ll be empowered to monitor your consumption more closely and better manage your bill.

Are there other fees I will incur?

There is a $0.25 daily fee to be a prepaid customer.

Are there other fees I will incur?

There is a $0.25 daily fee to be a prepaid customer.

How do I restart services if I’ve been disconnected?

Simply use one of the above payment methods mentioned above. If your account balance is above $0, your services will be connected. We recommend you add enough to not only get above the $0 minimum required balance, but to give you at least a few days of service if not more.

What is it?

Prepay offers a way for you to pay your utilities as you go. No more surprise bills at the end of the month. You have more control over your bill. Pay for utilities before you use them. As a prepaid customer you’ll be empowered to monitor your consumption more closely and better manage your bill.

Are there any deposits or fees to sign up?

There are no up-front deposits required. There is a onetime $25 to sign up fee to get started with prepaid. You must have a minimum of $40 in your prepaid account to begin.

Do I receive alerts?

As a prepaid customer, you’ll get the following alerts once you’ve setup your communication preference in your municipal online payments system:

  • Low Balance – will be sent once your account balance reaches $20 or below.
  • Pending disconnect – if your credit balance goes below $0, you will be scheduled to be disconnected (between 9:00am-4:00pm CST) the next day. If you make a payment prior to the disconnection, your services will remain intact.
  • Disconnect – if sufficient payment is not made prior to the scheduled disconnect, services will be turned off until payment is made to bring your account balance above $0.
  • Reconnect – if a disconnect has occurred and you make sufficient payment to bring your account above $0, your account will be reconnected. Once services have been restored, you will receive a reconnect alert.
  • Payment confirmation – once payments have been made, you will receive a payment confirmation
How does it work?

After adding funds to your account, you are billed daily instead of monthly. Your daily bills reduce your account balance. You are required to maintain a balance of $0 or above to maintain utility service. You will receive various alerts to help you manage your balance and to know when its time to add funds.

How do I manage my account?

Log on to your same account log in online. You can view your account balance, your daily cost, your average cost, how many estimated days you have left of service based on your account balance. Your daily bills are displayed in the same municipal online system.

Is prepaid right for me?

Before signing up for prepaid, there are a few things to consider:

  • You must be able to receive notifications via email or phone.
  • Your balance must always remain above $0 to ensure a connected service. If it falls below $0, services will be disconnected with short notice.
  • You will not receive a monthly bill.
  • You must have the electric utility to be eligible for prepaid.
Will I receive a bill?

Prepaid customers will not receive a paper bill. Instead, prepaid customers will be able to see a daily breakdown of their utility charges through the municipal online payments system.

Are there other fees I will incur?

There is a $0.25 daily fee to be a prepaid customer.

Are there other fees I will incur?

There is a $0.25 daily fee to be a prepaid customer.

Are there any deposits or fees to sign up?

There are no up-front deposits required. There is a onetime $25 to sign up fee to get started with prepaid. You must have a minimum of $40 in your prepaid account to begin.

What is it?

Prepay offers a way for you to pay your utilities as you go. No more surprise bills at the end of the month. You have more control over your bill. Pay for utilities before you use them. As a prepaid customer you’ll be empowered to monitor your consumption more closely and better manage your bill.

What is it?

Prepay offers a way for you to pay your utilities as you go. No more surprise bills at the end of the month. You have more control over your bill. Pay for utilities before you use them. As a prepaid customer you’ll be empowered to monitor your consumption more closely and better manage your bill.

Will I receive a bill?

Prepaid customers will not receive a paper bill. Instead, prepaid customers will be able to see a daily breakdown of their utility charges through the municipal online payments system.

How do I make payments?

You can make payments through the following methods:

  • In-office
  • Municipal online payments system (through web or phone)
  • Mobile app
  • Quick pay
How do I avoid disconnection?

To ensure continued service, you must always keep your account balance above $0. You will receive alerts notifying you when your balance is at or below $20. You will also be notified if you are scheduled to be disconnected. If sufficient payment has been made prior to the scheduled disconnect, your service will remain connected.

How do I avoid disconnection?

To ensure continued service, you must always keep your account balance above $0. You will receive alerts notifying you when your balance is at or below $20. You will also be notified if you are scheduled to be disconnected. If sufficient payment has been made prior to the scheduled disconnect, your service will remain connected.

Do I receive alerts?

As a prepaid customer, you’ll get the following alerts once you’ve setup your communication preference in your municipal online payments system:

  • Low Balance – will be sent once your account balance reaches $20 or below.
  • Pending disconnect – if your credit balance goes below $0, you will be scheduled to be disconnected (between 9:00am-4:00pm CST) the next day. If you make a payment prior to the disconnection, your services will remain intact.
  • Disconnect – if sufficient payment is not made prior to the scheduled disconnect, services will be turned off until payment is made to bring your account balance above $0.
  • Reconnect – if a disconnect has occurred and you make sufficient payment to bring your account above $0, your account will be reconnected. Once services have been restored, you will receive a reconnect alert.
  • Payment confirmation – once payments have been made, you will receive a payment confirmation
Will I receive a bill?

Prepaid customers will not receive a paper bill. Instead, prepaid customers will be able to see a daily breakdown of their utility charges through the municipal online payments system.

How do I restart services if I’ve been disconnected?

Simply use one of the above payment methods mentioned above. If your account balance is above $0, your services will be connected. We recommend you add enough to not only get above the $0 minimum required balance, but to give you at least a few days of service if not more.

Do I receive alerts?

As a prepaid customer, you’ll get the following alerts once you’ve setup your communication preference in your municipal online payments system:

  • Low Balance – will be sent once your account balance reaches $20 or below.
  • Pending disconnect – if your credit balance goes below $0, you will be scheduled to be disconnected (between 9:00am-4:00pm CST) the next day. If you make a payment prior to the disconnection, your services will remain intact.
  • Disconnect – if sufficient payment is not made prior to the scheduled disconnect, services will be turned off until payment is made to bring your account balance above $0.
  • Reconnect – if a disconnect has occurred and you make sufficient payment to bring your account above $0, your account will be reconnected. Once services have been restored, you will receive a reconnect alert.
  • Payment confirmation – once payments have been made, you will receive a payment confirmation
Are there other fees I will incur?

There is a $0.25 daily fee to be a prepaid customer.

What is it?

Prepay offers a way for you to pay your utilities as you go. No more surprise bills at the end of the month. You have more control over your bill. Pay for utilities before you use them. As a prepaid customer you’ll be empowered to monitor your consumption more closely and better manage your bill.

Will I receive a bill?

Prepaid customers will not receive a paper bill. Instead, prepaid customers will be able to see a daily breakdown of their utility charges through the municipal online payments system.

How do I restart services if I’ve been disconnected?

Simply use one of the above payment methods mentioned above. If your account balance is above $0, your services will be connected. We recommend you add enough to not only get above the $0 minimum required balance, but to give you at least a few days of service if not more.

How does it work?

After adding funds to your account, you are billed daily instead of monthly. Your daily bills reduce your account balance. You are required to maintain a balance of $0 or above to maintain utility service. You will receive various alerts to help you manage your balance and to know when its time to add funds.

Do I receive alerts?

As a prepaid customer, you’ll get the following alerts once you’ve setup your communication preference in your municipal online payments system:

  • Low Balance – will be sent once your account balance reaches $20 or below.
  • Pending disconnect – if your credit balance goes below $0, you will be scheduled to be disconnected (between 9:00am-4:00pm CST) the next day. If you make a payment prior to the disconnection, your services will remain intact.
  • Disconnect – if sufficient payment is not made prior to the scheduled disconnect, services will be turned off until payment is made to bring your account balance above $0.
  • Reconnect – if a disconnect has occurred and you make sufficient payment to bring your account above $0, your account will be reconnected. Once services have been restored, you will receive a reconnect alert.
  • Payment confirmation – once payments have been made, you will receive a payment confirmation
How does it work?

After adding funds to your account, you are billed daily instead of monthly. Your daily bills reduce your account balance. You are required to maintain a balance of $0 or above to maintain utility service. You will receive various alerts to help you manage your balance and to know when its time to add funds.

Do I receive alerts?

As a prepaid customer, you’ll get the following alerts once you’ve setup your communication preference in your municipal online payments system:

  • Low Balance – will be sent once your account balance reaches $20 or below.
  • Pending disconnect – if your credit balance goes below $0, you will be scheduled to be disconnected (between 9:00am-4:00pm CST) the next day. If you make a payment prior to the disconnection, your services will remain intact.
  • Disconnect – if sufficient payment is not made prior to the scheduled disconnect, services will be turned off until payment is made to bring your account balance above $0.
  • Reconnect – if a disconnect has occurred and you make sufficient payment to bring your account above $0, your account will be reconnected. Once services have been restored, you will receive a reconnect alert.
  • Payment confirmation – once payments have been made, you will receive a payment confirmation
Are there any deposits or fees to sign up?

There are no up-front deposits required. There is a onetime $25 to sign up fee to get started with prepaid. You must have a minimum of $40 in your prepaid account to begin.

What is it?

Prepay offers a way for you to pay your utilities as you go. No more surprise bills at the end of the month. You have more control over your bill. Pay for utilities before you use them. As a prepaid customer you’ll be empowered to monitor your consumption more closely and better manage your bill.

Is prepaid right for me?

Before signing up for prepaid, there are a few things to consider:

  • You must be able to receive notifications via email or phone.
  • Your balance must always remain above $0 to ensure a connected service. If it falls below $0, services will be disconnected with short notice.
  • You will not receive a monthly bill.
  • You must have the electric utility to be eligible for prepaid.
Will I receive a bill?

Prepaid customers will not receive a paper bill. Instead, prepaid customers will be able to see a daily breakdown of their utility charges through the municipal online payments system.

Do I receive alerts?

As a prepaid customer, you’ll get the following alerts once you’ve setup your communication preference in your municipal online payments system:

  • Low Balance – will be sent once your account balance reaches $20 or below.
  • Pending disconnect – if your credit balance goes below $0, you will be scheduled to be disconnected (between 9:00am-4:00pm CST) the next day. If you make a payment prior to the disconnection, your services will remain intact.
  • Disconnect – if sufficient payment is not made prior to the scheduled disconnect, services will be turned off until payment is made to bring your account balance above $0.
  • Reconnect – if a disconnect has occurred and you make sufficient payment to bring your account above $0, your account will be reconnected. Once services have been restored, you will receive a reconnect alert.
  • Payment confirmation – once payments have been made, you will receive a payment confirmation
How do I avoid disconnection?

To ensure continued service, you must always keep your account balance above $0. You will receive alerts notifying you when your balance is at or below $20. You will also be notified if you are scheduled to be disconnected. If sufficient payment has been made prior to the scheduled disconnect, your service will remain connected.

Are there other fees I will incur?

There is a $0.25 daily fee to be a prepaid customer.

How do I restart services if I’ve been disconnected?

Simply use one of the above payment methods mentioned above. If your account balance is above $0, your services will be connected. We recommend you add enough to not only get above the $0 minimum required balance, but to give you at least a few days of service if not more.

How does it work?

After adding funds to your account, you are billed daily instead of monthly. Your daily bills reduce your account balance. You are required to maintain a balance of $0 or above to maintain utility service. You will receive various alerts to help you manage your balance and to know when its time to add funds.

Will I receive a bill?

Prepaid customers will not receive a paper bill. Instead, prepaid customers will be able to see a daily breakdown of their utility charges through the municipal online payments system.

How do I restart services if I’ve been disconnected?

Simply use one of the above payment methods mentioned above. If your account balance is above $0, your services will be connected. We recommend you add enough to not only get above the $0 minimum required balance, but to give you at least a few days of service if not more.

Are there any deposits or fees to sign up?

There are no up-front deposits required. There is a onetime $25 to sign up fee to get started with prepaid. You must have a minimum of $40 in your prepaid account to begin.

Will I receive a bill?

Prepaid customers will not receive a paper bill. Instead, prepaid customers will be able to see a daily breakdown of their utility charges through the municipal online payments system.

How do I avoid disconnection?

To ensure continued service, you must always keep your account balance above $0. You will receive alerts notifying you when your balance is at or below $20. You will also be notified if you are scheduled to be disconnected. If sufficient payment has been made prior to the scheduled disconnect, your service will remain connected.

How does it work?

After adding funds to your account, you are billed daily instead of monthly. Your daily bills reduce your account balance. You are required to maintain a balance of $0 or above to maintain utility service. You will receive various alerts to help you manage your balance and to know when its time to add funds.

How do I manage my account?

Log on to your same account log in online. You can view your account balance, your daily cost, your average cost, how many estimated days you have left of service based on your account balance. Your daily bills are displayed in the same municipal online system.

How do I avoid disconnection?

To ensure continued service, you must always keep your account balance above $0. You will receive alerts notifying you when your balance is at or below $20. You will also be notified if you are scheduled to be disconnected. If sufficient payment has been made prior to the scheduled disconnect, your service will remain connected.

How do I manage my account?

Log on to your same account log in online. You can view your account balance, your daily cost, your average cost, how many estimated days you have left of service based on your account balance. Your daily bills are displayed in the same municipal online system.

Will I receive a bill?

Prepaid customers will not receive a paper bill. Instead, prepaid customers will be able to see a daily breakdown of their utility charges through the municipal online payments system.

Will I receive a bill?

Prepaid customers will not receive a paper bill. Instead, prepaid customers will be able to see a daily breakdown of their utility charges through the municipal online payments system.

How does it work?

After adding funds to your account, you are billed daily instead of monthly. Your daily bills reduce your account balance. You are required to maintain a balance of $0 or above to maintain utility service. You will receive various alerts to help you manage your balance and to know when its time to add funds.

Will I receive a bill?

Prepaid customers will not receive a paper bill. Instead, prepaid customers will be able to see a daily breakdown of their utility charges through the municipal online payments system.

Do I receive alerts?

As a prepaid customer, you’ll get the following alerts once you’ve setup your communication preference in your municipal online payments system:

  • Low Balance – will be sent once your account balance reaches $20 or below.
  • Pending disconnect – if your credit balance goes below $0, you will be scheduled to be disconnected (between 9:00am-4:00pm CST) the next day. If you make a payment prior to the disconnection, your services will remain intact.
  • Disconnect – if sufficient payment is not made prior to the scheduled disconnect, services will be turned off until payment is made to bring your account balance above $0.
  • Reconnect – if a disconnect has occurred and you make sufficient payment to bring your account above $0, your account will be reconnected. Once services have been restored, you will receive a reconnect alert.
  • Payment confirmation – once payments have been made, you will receive a payment confirmation
What is it?

Prepay offers a way for you to pay your utilities as you go. No more surprise bills at the end of the month. You have more control over your bill. Pay for utilities before you use them. As a prepaid customer you’ll be empowered to monitor your consumption more closely and better manage your bill.

How does it work?

After adding funds to your account, you are billed daily instead of monthly. Your daily bills reduce your account balance. You are required to maintain a balance of $0 or above to maintain utility service. You will receive various alerts to help you manage your balance and to know when its time to add funds.

How do I manage my account?

Log on to your same account log in online. You can view your account balance, your daily cost, your average cost, how many estimated days you have left of service based on your account balance. Your daily bills are displayed in the same municipal online system.

Do I receive alerts?

As a prepaid customer, you’ll get the following alerts once you’ve setup your communication preference in your municipal online payments system:

  • Low Balance – will be sent once your account balance reaches $20 or below.
  • Pending disconnect – if your credit balance goes below $0, you will be scheduled to be disconnected (between 9:00am-4:00pm CST) the next day. If you make a payment prior to the disconnection, your services will remain intact.
  • Disconnect – if sufficient payment is not made prior to the scheduled disconnect, services will be turned off until payment is made to bring your account balance above $0.
  • Reconnect – if a disconnect has occurred and you make sufficient payment to bring your account above $0, your account will be reconnected. Once services have been restored, you will receive a reconnect alert.
  • Payment confirmation – once payments have been made, you will receive a payment confirmation
What is it?

Prepay offers a way for you to pay your utilities as you go. No more surprise bills at the end of the month. You have more control over your bill. Pay for utilities before you use them. As a prepaid customer you’ll be empowered to monitor your consumption more closely and better manage your bill.

How do I avoid disconnection?

To ensure continued service, you must always keep your account balance above $0. You will receive alerts notifying you when your balance is at or below $20. You will also be notified if you are scheduled to be disconnected. If sufficient payment has been made prior to the scheduled disconnect, your service will remain connected.

Are there other fees I will incur?

There is a $0.25 daily fee to be a prepaid customer.

How do I manage my account?

Log on to your same account log in online. You can view your account balance, your daily cost, your average cost, how many estimated days you have left of service based on your account balance. Your daily bills are displayed in the same municipal online system.

Are there other fees I will incur?

There is a $0.25 daily fee to be a prepaid customer.

Are there any deposits or fees to sign up?

There are no up-front deposits required. There is a onetime $25 to sign up fee to get started with prepaid. You must have a minimum of $40 in your prepaid account to begin.

Do I receive alerts?

As a prepaid customer, you’ll get the following alerts once you’ve setup your communication preference in your municipal online payments system:

  • Low Balance – will be sent once your account balance reaches $20 or below.
  • Pending disconnect – if your credit balance goes below $0, you will be scheduled to be disconnected (between 9:00am-4:00pm CST) the next day. If you make a payment prior to the disconnection, your services will remain intact.
  • Disconnect – if sufficient payment is not made prior to the scheduled disconnect, services will be turned off until payment is made to bring your account balance above $0.
  • Reconnect – if a disconnect has occurred and you make sufficient payment to bring your account above $0, your account will be reconnected. Once services have been restored, you will receive a reconnect alert.
  • Payment confirmation – once payments have been made, you will receive a payment confirmation
How do I restart services if I’ve been disconnected?

Simply use one of the above payment methods mentioned above. If your account balance is above $0, your services will be connected. We recommend you add enough to not only get above the $0 minimum required balance, but to give you at least a few days of service if not more.

How do I restart services if I’ve been disconnected?

Simply use one of the above payment methods mentioned above. If your account balance is above $0, your services will be connected. We recommend you add enough to not only get above the $0 minimum required balance, but to give you at least a few days of service if not more.

Do I receive alerts?

As a prepaid customer, you’ll get the following alerts once you’ve setup your communication preference in your municipal online payments system:

  • Low Balance – will be sent once your account balance reaches $20 or below.
  • Pending disconnect – if your credit balance goes below $0, you will be scheduled to be disconnected (between 9:00am-4:00pm CST) the next day. If you make a payment prior to the disconnection, your services will remain intact.
  • Disconnect – if sufficient payment is not made prior to the scheduled disconnect, services will be turned off until payment is made to bring your account balance above $0.
  • Reconnect – if a disconnect has occurred and you make sufficient payment to bring your account above $0, your account will be reconnected. Once services have been restored, you will receive a reconnect alert.
  • Payment confirmation – once payments have been made, you will receive a payment confirmation
What is it?

Prepay offers a way for you to pay your utilities as you go. No more surprise bills at the end of the month. You have more control over your bill. Pay for utilities before you use them. As a prepaid customer you’ll be empowered to monitor your consumption more closely and better manage your bill.

What is it?

Prepay offers a way for you to pay your utilities as you go. No more surprise bills at the end of the month. You have more control over your bill. Pay for utilities before you use them. As a prepaid customer you’ll be empowered to monitor your consumption more closely and better manage your bill.

Do I receive alerts?

As a prepaid customer, you’ll get the following alerts once you’ve setup your communication preference in your municipal online payments system:

  • Low Balance – will be sent once your account balance reaches $20 or below.
  • Pending disconnect – if your credit balance goes below $0, you will be scheduled to be disconnected (between 9:00am-4:00pm CST) the next day. If you make a payment prior to the disconnection, your services will remain intact.
  • Disconnect – if sufficient payment is not made prior to the scheduled disconnect, services will be turned off until payment is made to bring your account balance above $0.
  • Reconnect – if a disconnect has occurred and you make sufficient payment to bring your account above $0, your account will be reconnected. Once services have been restored, you will receive a reconnect alert.
  • Payment confirmation – once payments have been made, you will receive a payment confirmation
Are there any deposits or fees to sign up?

There are no up-front deposits required. There is a onetime $25 to sign up fee to get started with prepaid. You must have a minimum of $40 in your prepaid account to begin.

Will I receive a bill?

Prepaid customers will not receive a paper bill. Instead, prepaid customers will be able to see a daily breakdown of their utility charges through the municipal online payments system.

Are there any deposits or fees to sign up?

There are no up-front deposits required. There is a onetime $25 to sign up fee to get started with prepaid. You must have a minimum of $40 in your prepaid account to begin.

Are there any deposits or fees to sign up?

There are no up-front deposits required. There is a onetime $25 to sign up fee to get started with prepaid. You must have a minimum of $40 in your prepaid account to begin.

How do I make payments?

You can make payments through the following methods:

  • In-office
  • Municipal online payments system (through web or phone)
  • Mobile app
  • Quick pay
Are there any deposits or fees to sign up?

There are no up-front deposits required. There is a onetime $25 to sign up fee to get started with prepaid. You must have a minimum of $40 in your prepaid account to begin.

Are there any deposits or fees to sign up?

There are no up-front deposits required. There is a onetime $25 to sign up fee to get started with prepaid. You must have a minimum of $40 in your prepaid account to begin.

How do I restart services if I’ve been disconnected?

Simply use one of the above payment methods mentioned above. If your account balance is above $0, your services will be connected. We recommend you add enough to not only get above the $0 minimum required balance, but to give you at least a few days of service if not more.

How do I avoid disconnection?

To ensure continued service, you must always keep your account balance above $0. You will receive alerts notifying you when your balance is at or below $20. You will also be notified if you are scheduled to be disconnected. If sufficient payment has been made prior to the scheduled disconnect, your service will remain connected.

How do I manage my account?

Log on to your same account log in online. You can view your account balance, your daily cost, your average cost, how many estimated days you have left of service based on your account balance. Your daily bills are displayed in the same municipal online system.

How do I make payments?

You can make payments through the following methods:

  • In-office
  • Municipal online payments system (through web or phone)
  • Mobile app
  • Quick pay
What is it?

Prepay offers a way for you to pay your utilities as you go. No more surprise bills at the end of the month. You have more control over your bill. Pay for utilities before you use them. As a prepaid customer you’ll be empowered to monitor your consumption more closely and better manage your bill.

How do I make payments?

You can make payments through the following methods:

  • In-office
  • Municipal online payments system (through web or phone)
  • Mobile app
  • Quick pay
How do I avoid disconnection?

To ensure continued service, you must always keep your account balance above $0. You will receive alerts notifying you when your balance is at or below $20. You will also be notified if you are scheduled to be disconnected. If sufficient payment has been made prior to the scheduled disconnect, your service will remain connected.

How do I manage my account?

Log on to your same account log in online. You can view your account balance, your daily cost, your average cost, how many estimated days you have left of service based on your account balance. Your daily bills are displayed in the same municipal online system.

How does it work?

After adding funds to your account, you are billed daily instead of monthly. Your daily bills reduce your account balance. You are required to maintain a balance of $0 or above to maintain utility service. You will receive various alerts to help you manage your balance and to know when its time to add funds.

How do I avoid disconnection?

To ensure continued service, you must always keep your account balance above $0. You will receive alerts notifying you when your balance is at or below $20. You will also be notified if you are scheduled to be disconnected. If sufficient payment has been made prior to the scheduled disconnect, your service will remain connected.

How do I manage my account?

Log on to your same account log in online. You can view your account balance, your daily cost, your average cost, how many estimated days you have left of service based on your account balance. Your daily bills are displayed in the same municipal online system.

How does it work?

After adding funds to your account, you are billed daily instead of monthly. Your daily bills reduce your account balance. You are required to maintain a balance of $0 or above to maintain utility service. You will receive various alerts to help you manage your balance and to know when its time to add funds.

How do I avoid disconnection?

To ensure continued service, you must always keep your account balance above $0. You will receive alerts notifying you when your balance is at or below $20. You will also be notified if you are scheduled to be disconnected. If sufficient payment has been made prior to the scheduled disconnect, your service will remain connected.

Are there other fees I will incur?

There is a $0.25 daily fee to be a prepaid customer.

How do I make payments?

You can make payments through the following methods:

  • In-office
  • Municipal online payments system (through web or phone)
  • Mobile app
  • Quick pay
How do I manage my account?

Log on to your same account log in online. You can view your account balance, your daily cost, your average cost, how many estimated days you have left of service based on your account balance. Your daily bills are displayed in the same municipal online system.

Do I receive alerts?

As a prepaid customer, you’ll get the following alerts once you’ve setup your communication preference in your municipal online payments system:

  • Low Balance – will be sent once your account balance reaches $20 or below.
  • Pending disconnect – if your credit balance goes below $0, you will be scheduled to be disconnected (between 9:00am-4:00pm CST) the next day. If you make a payment prior to the disconnection, your services will remain intact.
  • Disconnect – if sufficient payment is not made prior to the scheduled disconnect, services will be turned off until payment is made to bring your account balance above $0.
  • Reconnect – if a disconnect has occurred and you make sufficient payment to bring your account above $0, your account will be reconnected. Once services have been restored, you will receive a reconnect alert.
  • Payment confirmation – once payments have been made, you will receive a payment confirmation
Will I receive a bill?

Prepaid customers will not receive a paper bill. Instead, prepaid customers will be able to see a daily breakdown of their utility charges through the municipal online payments system.

How does it work?

After adding funds to your account, you are billed daily instead of monthly. Your daily bills reduce your account balance. You are required to maintain a balance of $0 or above to maintain utility service. You will receive various alerts to help you manage your balance and to know when its time to add funds.

Will I receive a bill?

Prepaid customers will not receive a paper bill. Instead, prepaid customers will be able to see a daily breakdown of their utility charges through the municipal online payments system.

How do I restart services if I’ve been disconnected?

Simply use one of the above payment methods mentioned above. If your account balance is above $0, your services will be connected. We recommend you add enough to not only get above the $0 minimum required balance, but to give you at least a few days of service if not more.

How do I restart services if I’ve been disconnected?

Simply use one of the above payment methods mentioned above. If your account balance is above $0, your services will be connected. We recommend you add enough to not only get above the $0 minimum required balance, but to give you at least a few days of service if not more.

Are there any deposits or fees to sign up?

There are no up-front deposits required. There is a onetime $25 to sign up fee to get started with prepaid. You must have a minimum of $40 in your prepaid account to begin.

Is prepaid right for me?

Before signing up for prepaid, there are a few things to consider:

  • You must be able to receive notifications via email or phone.
  • Your balance must always remain above $0 to ensure a connected service. If it falls below $0, services will be disconnected with short notice.
  • You will not receive a monthly bill.
  • You must have the electric utility to be eligible for prepaid.
How do I restart services if I’ve been disconnected?

Simply use one of the above payment methods mentioned above. If your account balance is above $0, your services will be connected. We recommend you add enough to not only get above the $0 minimum required balance, but to give you at least a few days of service if not more.

What is it?

Prepay offers a way for you to pay your utilities as you go. No more surprise bills at the end of the month. You have more control over your bill. Pay for utilities before you use them. As a prepaid customer you’ll be empowered to monitor your consumption more closely and better manage your bill.

Will I receive a bill?

Prepaid customers will not receive a paper bill. Instead, prepaid customers will be able to see a daily breakdown of their utility charges through the municipal online payments system.

Are there other fees I will incur?

There is a $0.25 daily fee to be a prepaid customer.

Do I receive alerts?

As a prepaid customer, you’ll get the following alerts once you’ve setup your communication preference in your municipal online payments system:

  • Low Balance – will be sent once your account balance reaches $20 or below.
  • Pending disconnect – if your credit balance goes below $0, you will be scheduled to be disconnected (between 9:00am-4:00pm CST) the next day. If you make a payment prior to the disconnection, your services will remain intact.
  • Disconnect – if sufficient payment is not made prior to the scheduled disconnect, services will be turned off until payment is made to bring your account balance above $0.
  • Reconnect – if a disconnect has occurred and you make sufficient payment to bring your account above $0, your account will be reconnected. Once services have been restored, you will receive a reconnect alert.
  • Payment confirmation – once payments have been made, you will receive a payment confirmation
How do I manage my account?

Log on to your same account log in online. You can view your account balance, your daily cost, your average cost, how many estimated days you have left of service based on your account balance. Your daily bills are displayed in the same municipal online system.

How do I restart services if I’ve been disconnected?

Simply use one of the above payment methods mentioned above. If your account balance is above $0, your services will be connected. We recommend you add enough to not only get above the $0 minimum required balance, but to give you at least a few days of service if not more.

Are there other fees I will incur?

There is a $0.25 daily fee to be a prepaid customer.

Will I receive a bill?

Prepaid customers will not receive a paper bill. Instead, prepaid customers will be able to see a daily breakdown of their utility charges through the municipal online payments system.

Do I receive alerts?

As a prepaid customer, you’ll get the following alerts once you’ve setup your communication preference in your municipal online payments system:

  • Low Balance – will be sent once your account balance reaches $20 or below.
  • Pending disconnect – if your credit balance goes below $0, you will be scheduled to be disconnected (between 9:00am-4:00pm CST) the next day. If you make a payment prior to the disconnection, your services will remain intact.
  • Disconnect – if sufficient payment is not made prior to the scheduled disconnect, services will be turned off until payment is made to bring your account balance above $0.
  • Reconnect – if a disconnect has occurred and you make sufficient payment to bring your account above $0, your account will be reconnected. Once services have been restored, you will receive a reconnect alert.
  • Payment confirmation – once payments have been made, you will receive a payment confirmation
Are there other fees I will incur?

There is a $0.25 daily fee to be a prepaid customer.

What is it?

Prepay offers a way for you to pay your utilities as you go. No more surprise bills at the end of the month. You have more control over your bill. Pay for utilities before you use them. As a prepaid customer you’ll be empowered to monitor your consumption more closely and better manage your bill.

How do I restart services if I’ve been disconnected?

Simply use one of the above payment methods mentioned above. If your account balance is above $0, your services will be connected. We recommend you add enough to not only get above the $0 minimum required balance, but to give you at least a few days of service if not more.

How do I avoid disconnection?

To ensure continued service, you must always keep your account balance above $0. You will receive alerts notifying you when your balance is at or below $20. You will also be notified if you are scheduled to be disconnected. If sufficient payment has been made prior to the scheduled disconnect, your service will remain connected.

How does it work?

After adding funds to your account, you are billed daily instead of monthly. Your daily bills reduce your account balance. You are required to maintain a balance of $0 or above to maintain utility service. You will receive various alerts to help you manage your balance and to know when its time to add funds.

What is it?

Prepay offers a way for you to pay your utilities as you go. No more surprise bills at the end of the month. You have more control over your bill. Pay for utilities before you use them. As a prepaid customer you’ll be empowered to monitor your consumption more closely and better manage your bill.

Are there any deposits or fees to sign up?

There are no up-front deposits required. There is a onetime $25 to sign up fee to get started with prepaid. You must have a minimum of $40 in your prepaid account to begin.

How do I restart services if I’ve been disconnected?

Simply use one of the above payment methods mentioned above. If your account balance is above $0, your services will be connected. We recommend you add enough to not only get above the $0 minimum required balance, but to give you at least a few days of service if not more.

How do I make payments?

You can make payments through the following methods:

  • In-office
  • Municipal online payments system (through web or phone)
  • Mobile app
  • Quick pay
Is prepaid right for me?

Before signing up for prepaid, there are a few things to consider:

  • You must be able to receive notifications via email or phone.
  • Your balance must always remain above $0 to ensure a connected service. If it falls below $0, services will be disconnected with short notice.
  • You will not receive a monthly bill.
  • You must have the electric utility to be eligible for prepaid.
What is it?

Prepay offers a way for you to pay your utilities as you go. No more surprise bills at the end of the month. You have more control over your bill. Pay for utilities before you use them. As a prepaid customer you’ll be empowered to monitor your consumption more closely and better manage your bill.

How do I restart services if I’ve been disconnected?

Simply use one of the above payment methods mentioned above. If your account balance is above $0, your services will be connected. We recommend you add enough to not only get above the $0 minimum required balance, but to give you at least a few days of service if not more.

What is it?

Prepay offers a way for you to pay your utilities as you go. No more surprise bills at the end of the month. You have more control over your bill. Pay for utilities before you use them. As a prepaid customer you’ll be empowered to monitor your consumption more closely and better manage your bill.

Will I receive a bill?

Prepaid customers will not receive a paper bill. Instead, prepaid customers will be able to see a daily breakdown of their utility charges through the municipal online payments system.

How do I manage my account?

Log on to your same account log in online. You can view your account balance, your daily cost, your average cost, how many estimated days you have left of service based on your account balance. Your daily bills are displayed in the same municipal online system.

What is it?

Prepay offers a way for you to pay your utilities as you go. No more surprise bills at the end of the month. You have more control over your bill. Pay for utilities before you use them. As a prepaid customer you’ll be empowered to monitor your consumption more closely and better manage your bill.

Do I receive alerts?

As a prepaid customer, you’ll get the following alerts once you’ve setup your communication preference in your municipal online payments system:

  • Low Balance – will be sent once your account balance reaches $20 or below.
  • Pending disconnect – if your credit balance goes below $0, you will be scheduled to be disconnected (between 9:00am-4:00pm CST) the next day. If you make a payment prior to the disconnection, your services will remain intact.
  • Disconnect – if sufficient payment is not made prior to the scheduled disconnect, services will be turned off until payment is made to bring your account balance above $0.
  • Reconnect – if a disconnect has occurred and you make sufficient payment to bring your account above $0, your account will be reconnected. Once services have been restored, you will receive a reconnect alert.
  • Payment confirmation – once payments have been made, you will receive a payment confirmation
How does it work?

After adding funds to your account, you are billed daily instead of monthly. Your daily bills reduce your account balance. You are required to maintain a balance of $0 or above to maintain utility service. You will receive various alerts to help you manage your balance and to know when its time to add funds.

How does it work?

After adding funds to your account, you are billed daily instead of monthly. Your daily bills reduce your account balance. You are required to maintain a balance of $0 or above to maintain utility service. You will receive various alerts to help you manage your balance and to know when its time to add funds.

How do I manage my account?

Log on to your same account log in online. You can view your account balance, your daily cost, your average cost, how many estimated days you have left of service based on your account balance. Your daily bills are displayed in the same municipal online system.

Are there other fees I will incur?

There is a $0.25 daily fee to be a prepaid customer.

How do I avoid disconnection?

To ensure continued service, you must always keep your account balance above $0. You will receive alerts notifying you when your balance is at or below $20. You will also be notified if you are scheduled to be disconnected. If sufficient payment has been made prior to the scheduled disconnect, your service will remain connected.

How does it work?

After adding funds to your account, you are billed daily instead of monthly. Your daily bills reduce your account balance. You are required to maintain a balance of $0 or above to maintain utility service. You will receive various alerts to help you manage your balance and to know when its time to add funds.

How do I make payments?

You can make payments through the following methods:

  • In-office
  • Municipal online payments system (through web or phone)
  • Mobile app
  • Quick pay
Are there any deposits or fees to sign up?

There are no up-front deposits required. There is a onetime $25 to sign up fee to get started with prepaid. You must have a minimum of $40 in your prepaid account to begin.

How do I avoid disconnection?

To ensure continued service, you must always keep your account balance above $0. You will receive alerts notifying you when your balance is at or below $20. You will also be notified if you are scheduled to be disconnected. If sufficient payment has been made prior to the scheduled disconnect, your service will remain connected.

Is prepaid right for me?

Before signing up for prepaid, there are a few things to consider:

  • You must be able to receive notifications via email or phone.
  • Your balance must always remain above $0 to ensure a connected service. If it falls below $0, services will be disconnected with short notice.
  • You will not receive a monthly bill.
  • You must have the electric utility to be eligible for prepaid.
How does it work?

After adding funds to your account, you are billed daily instead of monthly. Your daily bills reduce your account balance. You are required to maintain a balance of $0 or above to maintain utility service. You will receive various alerts to help you manage your balance and to know when its time to add funds.

Are there any deposits or fees to sign up?

There are no up-front deposits required. There is a onetime $25 to sign up fee to get started with prepaid. You must have a minimum of $40 in your prepaid account to begin.

How do I avoid disconnection?

To ensure continued service, you must always keep your account balance above $0. You will receive alerts notifying you when your balance is at or below $20. You will also be notified if you are scheduled to be disconnected. If sufficient payment has been made prior to the scheduled disconnect, your service will remain connected.

How do I manage my account?

Log on to your same account log in online. You can view your account balance, your daily cost, your average cost, how many estimated days you have left of service based on your account balance. Your daily bills are displayed in the same municipal online system.

Will I receive a bill?

Prepaid customers will not receive a paper bill. Instead, prepaid customers will be able to see a daily breakdown of their utility charges through the municipal online payments system.

What is it?

Prepay offers a way for you to pay your utilities as you go. No more surprise bills at the end of the month. You have more control over your bill. Pay for utilities before you use them. As a prepaid customer you’ll be empowered to monitor your consumption more closely and better manage your bill.

How do I avoid disconnection?

To ensure continued service, you must always keep your account balance above $0. You will receive alerts notifying you when your balance is at or below $20. You will also be notified if you are scheduled to be disconnected. If sufficient payment has been made prior to the scheduled disconnect, your service will remain connected.

Are there any deposits or fees to sign up?

There are no up-front deposits required. There is a onetime $25 to sign up fee to get started with prepaid. You must have a minimum of $40 in your prepaid account to begin.

Are there other fees I will incur?

There is a $0.25 daily fee to be a prepaid customer.

Will I receive a bill?

Prepaid customers will not receive a paper bill. Instead, prepaid customers will be able to see a daily breakdown of their utility charges through the municipal online payments system.

How do I restart services if I’ve been disconnected?

Simply use one of the above payment methods mentioned above. If your account balance is above $0, your services will be connected. We recommend you add enough to not only get above the $0 minimum required balance, but to give you at least a few days of service if not more.

How do I avoid disconnection?

To ensure continued service, you must always keep your account balance above $0. You will receive alerts notifying you when your balance is at or below $20. You will also be notified if you are scheduled to be disconnected. If sufficient payment has been made prior to the scheduled disconnect, your service will remain connected.

Will I receive a bill?

Prepaid customers will not receive a paper bill. Instead, prepaid customers will be able to see a daily breakdown of their utility charges through the municipal online payments system.

Is prepaid right for me?

Before signing up for prepaid, there are a few things to consider:

  • You must be able to receive notifications via email or phone.
  • Your balance must always remain above $0 to ensure a connected service. If it falls below $0, services will be disconnected with short notice.
  • You will not receive a monthly bill.
  • You must have the electric utility to be eligible for prepaid.
How does it work?

After adding funds to your account, you are billed daily instead of monthly. Your daily bills reduce your account balance. You are required to maintain a balance of $0 or above to maintain utility service. You will receive various alerts to help you manage your balance and to know when its time to add funds.

How does it work?

After adding funds to your account, you are billed daily instead of monthly. Your daily bills reduce your account balance. You are required to maintain a balance of $0 or above to maintain utility service. You will receive various alerts to help you manage your balance and to know when its time to add funds.

Is prepaid right for me?

Before signing up for prepaid, there are a few things to consider:

  • You must be able to receive notifications via email or phone.
  • Your balance must always remain above $0 to ensure a connected service. If it falls below $0, services will be disconnected with short notice.
  • You will not receive a monthly bill.
  • You must have the electric utility to be eligible for prepaid.
Do I receive alerts?

As a prepaid customer, you’ll get the following alerts once you’ve setup your communication preference in your municipal online payments system:

  • Low Balance – will be sent once your account balance reaches $20 or below.
  • Pending disconnect – if your credit balance goes below $0, you will be scheduled to be disconnected (between 9:00am-4:00pm CST) the next day. If you make a payment prior to the disconnection, your services will remain intact.
  • Disconnect – if sufficient payment is not made prior to the scheduled disconnect, services will be turned off until payment is made to bring your account balance above $0.
  • Reconnect – if a disconnect has occurred and you make sufficient payment to bring your account above $0, your account will be reconnected. Once services have been restored, you will receive a reconnect alert.
  • Payment confirmation – once payments have been made, you will receive a payment confirmation
How do I avoid disconnection?

To ensure continued service, you must always keep your account balance above $0. You will receive alerts notifying you when your balance is at or below $20. You will also be notified if you are scheduled to be disconnected. If sufficient payment has been made prior to the scheduled disconnect, your service will remain connected.

Are there other fees I will incur?

There is a $0.25 daily fee to be a prepaid customer.

How do I manage my account?

Log on to your same account log in online. You can view your account balance, your daily cost, your average cost, how many estimated days you have left of service based on your account balance. Your daily bills are displayed in the same municipal online system.

How do I make payments?

You can make payments through the following methods:

  • In-office
  • Municipal online payments system (through web or phone)
  • Mobile app
  • Quick pay
How do I make payments?

You can make payments through the following methods:

  • In-office
  • Municipal online payments system (through web or phone)
  • Mobile app
  • Quick pay
What is it?

Prepay offers a way for you to pay your utilities as you go. No more surprise bills at the end of the month. You have more control over your bill. Pay for utilities before you use them. As a prepaid customer you’ll be empowered to monitor your consumption more closely and better manage your bill.

Are there any deposits or fees to sign up?

There are no up-front deposits required. There is a onetime $25 to sign up fee to get started with prepaid. You must have a minimum of $40 in your prepaid account to begin.

How does it work?

After adding funds to your account, you are billed daily instead of monthly. Your daily bills reduce your account balance. You are required to maintain a balance of $0 or above to maintain utility service. You will receive various alerts to help you manage your balance and to know when its time to add funds.

How do I manage my account?

Log on to your same account log in online. You can view your account balance, your daily cost, your average cost, how many estimated days you have left of service based on your account balance. Your daily bills are displayed in the same municipal online system.

How do I make payments?

You can make payments through the following methods:

  • In-office
  • Municipal online payments system (through web or phone)
  • Mobile app
  • Quick pay
Will I receive a bill?

Prepaid customers will not receive a paper bill. Instead, prepaid customers will be able to see a daily breakdown of their utility charges through the municipal online payments system.

How do I restart services if I’ve been disconnected?

Simply use one of the above payment methods mentioned above. If your account balance is above $0, your services will be connected. We recommend you add enough to not only get above the $0 minimum required balance, but to give you at least a few days of service if not more.

Are there other fees I will incur?

There is a $0.25 daily fee to be a prepaid customer.

Are there other fees I will incur?

There is a $0.25 daily fee to be a prepaid customer.

How do I restart services if I’ve been disconnected?

Simply use one of the above payment methods mentioned above. If your account balance is above $0, your services will be connected. We recommend you add enough to not only get above the $0 minimum required balance, but to give you at least a few days of service if not more.

How do I avoid disconnection?

To ensure continued service, you must always keep your account balance above $0. You will receive alerts notifying you when your balance is at or below $20. You will also be notified if you are scheduled to be disconnected. If sufficient payment has been made prior to the scheduled disconnect, your service will remain connected.

Do I receive alerts?

As a prepaid customer, you’ll get the following alerts once you’ve setup your communication preference in your municipal online payments system:

  • Low Balance – will be sent once your account balance reaches $20 or below.
  • Pending disconnect – if your credit balance goes below $0, you will be scheduled to be disconnected (between 9:00am-4:00pm CST) the next day. If you make a payment prior to the disconnection, your services will remain intact.
  • Disconnect – if sufficient payment is not made prior to the scheduled disconnect, services will be turned off until payment is made to bring your account balance above $0.
  • Reconnect – if a disconnect has occurred and you make sufficient payment to bring your account above $0, your account will be reconnected. Once services have been restored, you will receive a reconnect alert.
  • Payment confirmation – once payments have been made, you will receive a payment confirmation
Are there any deposits or fees to sign up?

There are no up-front deposits required. There is a onetime $25 to sign up fee to get started with prepaid. You must have a minimum of $40 in your prepaid account to begin.

What is it?

Prepay offers a way for you to pay your utilities as you go. No more surprise bills at the end of the month. You have more control over your bill. Pay for utilities before you use them. As a prepaid customer you’ll be empowered to monitor your consumption more closely and better manage your bill.

How does it work?

After adding funds to your account, you are billed daily instead of monthly. Your daily bills reduce your account balance. You are required to maintain a balance of $0 or above to maintain utility service. You will receive various alerts to help you manage your balance and to know when its time to add funds.

How do I restart services if I’ve been disconnected?

Simply use one of the above payment methods mentioned above. If your account balance is above $0, your services will be connected. We recommend you add enough to not only get above the $0 minimum required balance, but to give you at least a few days of service if not more.

How do I avoid disconnection?

To ensure continued service, you must always keep your account balance above $0. You will receive alerts notifying you when your balance is at or below $20. You will also be notified if you are scheduled to be disconnected. If sufficient payment has been made prior to the scheduled disconnect, your service will remain connected.

How does it work?

After adding funds to your account, you are billed daily instead of monthly. Your daily bills reduce your account balance. You are required to maintain a balance of $0 or above to maintain utility service. You will receive various alerts to help you manage your balance and to know when its time to add funds.

Are there any deposits or fees to sign up?

There are no up-front deposits required. There is a onetime $25 to sign up fee to get started with prepaid. You must have a minimum of $40 in your prepaid account to begin.

Will I receive a bill?

Prepaid customers will not receive a paper bill. Instead, prepaid customers will be able to see a daily breakdown of their utility charges through the municipal online payments system.

How do I make payments?

You can make payments through the following methods:

  • In-office
  • Municipal online payments system (through web or phone)
  • Mobile app
  • Quick pay
Are there any deposits or fees to sign up?

There are no up-front deposits required. There is a onetime $25 to sign up fee to get started with prepaid. You must have a minimum of $40 in your prepaid account to begin.

How do I avoid disconnection?

To ensure continued service, you must always keep your account balance above $0. You will receive alerts notifying you when your balance is at or below $20. You will also be notified if you are scheduled to be disconnected. If sufficient payment has been made prior to the scheduled disconnect, your service will remain connected.

What is it?

Prepay offers a way for you to pay your utilities as you go. No more surprise bills at the end of the month. You have more control over your bill. Pay for utilities before you use them. As a prepaid customer you’ll be empowered to monitor your consumption more closely and better manage your bill.

Are there any deposits or fees to sign up?

There are no up-front deposits required. There is a onetime $25 to sign up fee to get started with prepaid. You must have a minimum of $40 in your prepaid account to begin.

How do I manage my account?

Log on to your same account log in online. You can view your account balance, your daily cost, your average cost, how many estimated days you have left of service based on your account balance. Your daily bills are displayed in the same municipal online system.

Is prepaid right for me?

Before signing up for prepaid, there are a few things to consider:

  • You must be able to receive notifications via email or phone.
  • Your balance must always remain above $0 to ensure a connected service. If it falls below $0, services will be disconnected with short notice.
  • You will not receive a monthly bill.
  • You must have the electric utility to be eligible for prepaid.
How do I avoid disconnection?

To ensure continued service, you must always keep your account balance above $0. You will receive alerts notifying you when your balance is at or below $20. You will also be notified if you are scheduled to be disconnected. If sufficient payment has been made prior to the scheduled disconnect, your service will remain connected.

How do I restart services if I’ve been disconnected?

Simply use one of the above payment methods mentioned above. If your account balance is above $0, your services will be connected. We recommend you add enough to not only get above the $0 minimum required balance, but to give you at least a few days of service if not more.

Will I receive a bill?

Prepaid customers will not receive a paper bill. Instead, prepaid customers will be able to see a daily breakdown of their utility charges through the municipal online payments system.

How do I restart services if I’ve been disconnected?

Simply use one of the above payment methods mentioned above. If your account balance is above $0, your services will be connected. We recommend you add enough to not only get above the $0 minimum required balance, but to give you at least a few days of service if not more.

How do I restart services if I’ve been disconnected?

Simply use one of the above payment methods mentioned above. If your account balance is above $0, your services will be connected. We recommend you add enough to not only get above the $0 minimum required balance, but to give you at least a few days of service if not more.

Will I receive a bill?

Prepaid customers will not receive a paper bill. Instead, prepaid customers will be able to see a daily breakdown of their utility charges through the municipal online payments system.

Will I receive a bill?

Prepaid customers will not receive a paper bill. Instead, prepaid customers will be able to see a daily breakdown of their utility charges through the municipal online payments system.

Is prepaid right for me?

Before signing up for prepaid, there are a few things to consider:

  • You must be able to receive notifications via email or phone.
  • Your balance must always remain above $0 to ensure a connected service. If it falls below $0, services will be disconnected with short notice.
  • You will not receive a monthly bill.
  • You must have the electric utility to be eligible for prepaid.
How do I make payments?

You can make payments through the following methods:

  • In-office
  • Municipal online payments system (through web or phone)
  • Mobile app
  • Quick pay
Are there any deposits or fees to sign up?

There are no up-front deposits required. There is a onetime $25 to sign up fee to get started with prepaid. You must have a minimum of $40 in your prepaid account to begin.

How do I make payments?

You can make payments through the following methods:

  • In-office
  • Municipal online payments system (through web or phone)
  • Mobile app
  • Quick pay
Are there other fees I will incur?

There is a $0.25 daily fee to be a prepaid customer.

Do I receive alerts?

As a prepaid customer, you’ll get the following alerts once you’ve setup your communication preference in your municipal online payments system:

  • Low Balance – will be sent once your account balance reaches $20 or below.
  • Pending disconnect – if your credit balance goes below $0, you will be scheduled to be disconnected (between 9:00am-4:00pm CST) the next day. If you make a payment prior to the disconnection, your services will remain intact.
  • Disconnect – if sufficient payment is not made prior to the scheduled disconnect, services will be turned off until payment is made to bring your account balance above $0.
  • Reconnect – if a disconnect has occurred and you make sufficient payment to bring your account above $0, your account will be reconnected. Once services have been restored, you will receive a reconnect alert.
  • Payment confirmation – once payments have been made, you will receive a payment confirmation
How do I avoid disconnection?

To ensure continued service, you must always keep your account balance above $0. You will receive alerts notifying you when your balance is at or below $20. You will also be notified if you are scheduled to be disconnected. If sufficient payment has been made prior to the scheduled disconnect, your service will remain connected.

Do I receive alerts?

As a prepaid customer, you’ll get the following alerts once you’ve setup your communication preference in your municipal online payments system:

  • Low Balance – will be sent once your account balance reaches $20 or below.
  • Pending disconnect – if your credit balance goes below $0, you will be scheduled to be disconnected (between 9:00am-4:00pm CST) the next day. If you make a payment prior to the disconnection, your services will remain intact.
  • Disconnect – if sufficient payment is not made prior to the scheduled disconnect, services will be turned off until payment is made to bring your account balance above $0.
  • Reconnect – if a disconnect has occurred and you make sufficient payment to bring your account above $0, your account will be reconnected. Once services have been restored, you will receive a reconnect alert.
  • Payment confirmation – once payments have been made, you will receive a payment confirmation
What is it?

Prepay offers a way for you to pay your utilities as you go. No more surprise bills at the end of the month. You have more control over your bill. Pay for utilities before you use them. As a prepaid customer you’ll be empowered to monitor your consumption more closely and better manage your bill.

Is prepaid right for me?

Before signing up for prepaid, there are a few things to consider:

  • You must be able to receive notifications via email or phone.
  • Your balance must always remain above $0 to ensure a connected service. If it falls below $0, services will be disconnected with short notice.
  • You will not receive a monthly bill.
  • You must have the electric utility to be eligible for prepaid.
Are there any deposits or fees to sign up?

There are no up-front deposits required. There is a onetime $25 to sign up fee to get started with prepaid. You must have a minimum of $40 in your prepaid account to begin.

How do I make payments?

You can make payments through the following methods:

  • In-office
  • Municipal online payments system (through web or phone)
  • Mobile app
  • Quick pay
How do I avoid disconnection?

To ensure continued service, you must always keep your account balance above $0. You will receive alerts notifying you when your balance is at or below $20. You will also be notified if you are scheduled to be disconnected. If sufficient payment has been made prior to the scheduled disconnect, your service will remain connected.

What is it?

Prepay offers a way for you to pay your utilities as you go. No more surprise bills at the end of the month. You have more control over your bill. Pay for utilities before you use them. As a prepaid customer you’ll be empowered to monitor your consumption more closely and better manage your bill.

Are there other fees I will incur?

There is a $0.25 daily fee to be a prepaid customer.

How does it work?

After adding funds to your account, you are billed daily instead of monthly. Your daily bills reduce your account balance. You are required to maintain a balance of $0 or above to maintain utility service. You will receive various alerts to help you manage your balance and to know when its time to add funds.

Do I receive alerts?

As a prepaid customer, you’ll get the following alerts once you’ve setup your communication preference in your municipal online payments system:

  • Low Balance – will be sent once your account balance reaches $20 or below.
  • Pending disconnect – if your credit balance goes below $0, you will be scheduled to be disconnected (between 9:00am-4:00pm CST) the next day. If you make a payment prior to the disconnection, your services will remain intact.
  • Disconnect – if sufficient payment is not made prior to the scheduled disconnect, services will be turned off until payment is made to bring your account balance above $0.
  • Reconnect – if a disconnect has occurred and you make sufficient payment to bring your account above $0, your account will be reconnected. Once services have been restored, you will receive a reconnect alert.
  • Payment confirmation – once payments have been made, you will receive a payment confirmation
Will I receive a bill?

Prepaid customers will not receive a paper bill. Instead, prepaid customers will be able to see a daily breakdown of their utility charges through the municipal online payments system.

How do I manage my account?

Log on to your same account log in online. You can view your account balance, your daily cost, your average cost, how many estimated days you have left of service based on your account balance. Your daily bills are displayed in the same municipal online system.

Is prepaid right for me?

Before signing up for prepaid, there are a few things to consider:

  • You must be able to receive notifications via email or phone.
  • Your balance must always remain above $0 to ensure a connected service. If it falls below $0, services will be disconnected with short notice.
  • You will not receive a monthly bill.
  • You must have the electric utility to be eligible for prepaid.
How do I restart services if I’ve been disconnected?

Simply use one of the above payment methods mentioned above. If your account balance is above $0, your services will be connected. We recommend you add enough to not only get above the $0 minimum required balance, but to give you at least a few days of service if not more.

Is prepaid right for me?

Before signing up for prepaid, there are a few things to consider:

  • You must be able to receive notifications via email or phone.
  • Your balance must always remain above $0 to ensure a connected service. If it falls below $0, services will be disconnected with short notice.
  • You will not receive a monthly bill.
  • You must have the electric utility to be eligible for prepaid.
How do I manage my account?

Log on to your same account log in online. You can view your account balance, your daily cost, your average cost, how many estimated days you have left of service based on your account balance. Your daily bills are displayed in the same municipal online system.

What is it?

Prepay offers a way for you to pay your utilities as you go. No more surprise bills at the end of the month. You have more control over your bill. Pay for utilities before you use them. As a prepaid customer you’ll be empowered to monitor your consumption more closely and better manage your bill.

Are there other fees I will incur?

There is a $0.25 daily fee to be a prepaid customer.

How do I manage my account?

Log on to your same account log in online. You can view your account balance, your daily cost, your average cost, how many estimated days you have left of service based on your account balance. Your daily bills are displayed in the same municipal online system.

Is prepaid right for me?

Before signing up for prepaid, there are a few things to consider:

  • You must be able to receive notifications via email or phone.
  • Your balance must always remain above $0 to ensure a connected service. If it falls below $0, services will be disconnected with short notice.
  • You will not receive a monthly bill.
  • You must have the electric utility to be eligible for prepaid.
Is prepaid right for me?

Before signing up for prepaid, there are a few things to consider:

  • You must be able to receive notifications via email or phone.
  • Your balance must always remain above $0 to ensure a connected service. If it falls below $0, services will be disconnected with short notice.
  • You will not receive a monthly bill.
  • You must have the electric utility to be eligible for prepaid.
Are there other fees I will incur?

There is a $0.25 daily fee to be a prepaid customer.

Are there other fees I will incur?

There is a $0.25 daily fee to be a prepaid customer.

How does it work?

After adding funds to your account, you are billed daily instead of monthly. Your daily bills reduce your account balance. You are required to maintain a balance of $0 or above to maintain utility service. You will receive various alerts to help you manage your balance and to know when its time to add funds.

Is prepaid right for me?

Before signing up for prepaid, there are a few things to consider:

  • You must be able to receive notifications via email or phone.
  • Your balance must always remain above $0 to ensure a connected service. If it falls below $0, services will be disconnected with short notice.
  • You will not receive a monthly bill.
  • You must have the electric utility to be eligible for prepaid.
How do I restart services if I’ve been disconnected?

Simply use one of the above payment methods mentioned above. If your account balance is above $0, your services will be connected. We recommend you add enough to not only get above the $0 minimum required balance, but to give you at least a few days of service if not more.

How do I make payments?

You can make payments through the following methods:

  • In-office
  • Municipal online payments system (through web or phone)
  • Mobile app
  • Quick pay
How do I manage my account?

Log on to your same account log in online. You can view your account balance, your daily cost, your average cost, how many estimated days you have left of service based on your account balance. Your daily bills are displayed in the same municipal online system.

How does it work?

After adding funds to your account, you are billed daily instead of monthly. Your daily bills reduce your account balance. You are required to maintain a balance of $0 or above to maintain utility service. You will receive various alerts to help you manage your balance and to know when its time to add funds.

Are there any deposits or fees to sign up?

There are no up-front deposits required. There is a onetime $25 to sign up fee to get started with prepaid. You must have a minimum of $40 in your prepaid account to begin.

How do I manage my account?

Log on to your same account log in online. You can view your account balance, your daily cost, your average cost, how many estimated days you have left of service based on your account balance. Your daily bills are displayed in the same municipal online system.

Are there any deposits or fees to sign up?

There are no up-front deposits required. There is a onetime $25 to sign up fee to get started with prepaid. You must have a minimum of $40 in your prepaid account to begin.

Are there any deposits or fees to sign up?

There are no up-front deposits required. There is a onetime $25 to sign up fee to get started with prepaid. You must have a minimum of $40 in your prepaid account to begin.

How do I make payments?

You can make payments through the following methods:

  • In-office
  • Municipal online payments system (through web or phone)
  • Mobile app
  • Quick pay
Is prepaid right for me?

Before signing up for prepaid, there are a few things to consider:

  • You must be able to receive notifications via email or phone.
  • Your balance must always remain above $0 to ensure a connected service. If it falls below $0, services will be disconnected with short notice.
  • You will not receive a monthly bill.
  • You must have the electric utility to be eligible for prepaid.
What is it?

Prepay offers a way for you to pay your utilities as you go. No more surprise bills at the end of the month. You have more control over your bill. Pay for utilities before you use them. As a prepaid customer you’ll be empowered to monitor your consumption more closely and better manage your bill.

Are there other fees I will incur?

There is a $0.25 daily fee to be a prepaid customer.

Will I receive a bill?

Prepaid customers will not receive a paper bill. Instead, prepaid customers will be able to see a daily breakdown of their utility charges through the municipal online payments system.

Do I receive alerts?

As a prepaid customer, you’ll get the following alerts once you’ve setup your communication preference in your municipal online payments system:

  • Low Balance – will be sent once your account balance reaches $20 or below.
  • Pending disconnect – if your credit balance goes below $0, you will be scheduled to be disconnected (between 9:00am-4:00pm CST) the next day. If you make a payment prior to the disconnection, your services will remain intact.
  • Disconnect – if sufficient payment is not made prior to the scheduled disconnect, services will be turned off until payment is made to bring your account balance above $0.
  • Reconnect – if a disconnect has occurred and you make sufficient payment to bring your account above $0, your account will be reconnected. Once services have been restored, you will receive a reconnect alert.
  • Payment confirmation – once payments have been made, you will receive a payment confirmation
Is prepaid right for me?

Before signing up for prepaid, there are a few things to consider:

  • You must be able to receive notifications via email or phone.
  • Your balance must always remain above $0 to ensure a connected service. If it falls below $0, services will be disconnected with short notice.
  • You will not receive a monthly bill.
  • You must have the electric utility to be eligible for prepaid.
How does it work?

After adding funds to your account, you are billed daily instead of monthly. Your daily bills reduce your account balance. You are required to maintain a balance of $0 or above to maintain utility service. You will receive various alerts to help you manage your balance and to know when its time to add funds.

How do I restart services if I’ve been disconnected?

Simply use one of the above payment methods mentioned above. If your account balance is above $0, your services will be connected. We recommend you add enough to not only get above the $0 minimum required balance, but to give you at least a few days of service if not more.

Do I receive alerts?

As a prepaid customer, you’ll get the following alerts once you’ve setup your communication preference in your municipal online payments system:

  • Low Balance – will be sent once your account balance reaches $20 or below.
  • Pending disconnect – if your credit balance goes below $0, you will be scheduled to be disconnected (between 9:00am-4:00pm CST) the next day. If you make a payment prior to the disconnection, your services will remain intact.
  • Disconnect – if sufficient payment is not made prior to the scheduled disconnect, services will be turned off until payment is made to bring your account balance above $0.
  • Reconnect – if a disconnect has occurred and you make sufficient payment to bring your account above $0, your account will be reconnected. Once services have been restored, you will receive a reconnect alert.
  • Payment confirmation – once payments have been made, you will receive a payment confirmation
How do I make payments?

You can make payments through the following methods:

  • In-office
  • Municipal online payments system (through web or phone)
  • Mobile app
  • Quick pay
How do I avoid disconnection?

To ensure continued service, you must always keep your account balance above $0. You will receive alerts notifying you when your balance is at or below $20. You will also be notified if you are scheduled to be disconnected. If sufficient payment has been made prior to the scheduled disconnect, your service will remain connected.

Are there any deposits or fees to sign up?

There are no up-front deposits required. There is a onetime $25 to sign up fee to get started with prepaid. You must have a minimum of $40 in your prepaid account to begin.

How does it work?

After adding funds to your account, you are billed daily instead of monthly. Your daily bills reduce your account balance. You are required to maintain a balance of $0 or above to maintain utility service. You will receive various alerts to help you manage your balance and to know when its time to add funds.

Are there any deposits or fees to sign up?

There are no up-front deposits required. There is a onetime $25 to sign up fee to get started with prepaid. You must have a minimum of $40 in your prepaid account to begin.

Will I receive a bill?

Prepaid customers will not receive a paper bill. Instead, prepaid customers will be able to see a daily breakdown of their utility charges through the municipal online payments system.

Are there other fees I will incur?

There is a $0.25 daily fee to be a prepaid customer.

Are there other fees I will incur?

There is a $0.25 daily fee to be a prepaid customer.

How do I make payments?

You can make payments through the following methods:

  • In-office
  • Municipal online payments system (through web or phone)
  • Mobile app
  • Quick pay
Are there other fees I will incur?

There is a $0.25 daily fee to be a prepaid customer.

How does it work?

After adding funds to your account, you are billed daily instead of monthly. Your daily bills reduce your account balance. You are required to maintain a balance of $0 or above to maintain utility service. You will receive various alerts to help you manage your balance and to know when its time to add funds.

What is it?

Prepay offers a way for you to pay your utilities as you go. No more surprise bills at the end of the month. You have more control over your bill. Pay for utilities before you use them. As a prepaid customer you’ll be empowered to monitor your consumption more closely and better manage your bill.

How do I restart services if I’ve been disconnected?

Simply use one of the above payment methods mentioned above. If your account balance is above $0, your services will be connected. We recommend you add enough to not only get above the $0 minimum required balance, but to give you at least a few days of service if not more.

Will I receive a bill?

Prepaid customers will not receive a paper bill. Instead, prepaid customers will be able to see a daily breakdown of their utility charges through the municipal online payments system.

Is prepaid right for me?

Before signing up for prepaid, there are a few things to consider:

  • You must be able to receive notifications via email or phone.
  • Your balance must always remain above $0 to ensure a connected service. If it falls below $0, services will be disconnected with short notice.
  • You will not receive a monthly bill.
  • You must have the electric utility to be eligible for prepaid.
How do I make payments?

You can make payments through the following methods:

  • In-office
  • Municipal online payments system (through web or phone)
  • Mobile app
  • Quick pay
Do I receive alerts?

As a prepaid customer, you’ll get the following alerts once you’ve setup your communication preference in your municipal online payments system:

  • Low Balance – will be sent once your account balance reaches $20 or below.
  • Pending disconnect – if your credit balance goes below $0, you will be scheduled to be disconnected (between 9:00am-4:00pm CST) the next day. If you make a payment prior to the disconnection, your services will remain intact.
  • Disconnect – if sufficient payment is not made prior to the scheduled disconnect, services will be turned off until payment is made to bring your account balance above $0.
  • Reconnect – if a disconnect has occurred and you make sufficient payment to bring your account above $0, your account will be reconnected. Once services have been restored, you will receive a reconnect alert.
  • Payment confirmation – once payments have been made, you will receive a payment confirmation
What is it?

Prepay offers a way for you to pay your utilities as you go. No more surprise bills at the end of the month. You have more control over your bill. Pay for utilities before you use them. As a prepaid customer you’ll be empowered to monitor your consumption more closely and better manage your bill.

How do I manage my account?

Log on to your same account log in online. You can view your account balance, your daily cost, your average cost, how many estimated days you have left of service based on your account balance. Your daily bills are displayed in the same municipal online system.

Are there any deposits or fees to sign up?

There are no up-front deposits required. There is a onetime $25 to sign up fee to get started with prepaid. You must have a minimum of $40 in your prepaid account to begin.

How do I make payments?

You can make payments through the following methods:

  • In-office
  • Municipal online payments system (through web or phone)
  • Mobile app
  • Quick pay
How do I restart services if I’ve been disconnected?

Simply use one of the above payment methods mentioned above. If your account balance is above $0, your services will be connected. We recommend you add enough to not only get above the $0 minimum required balance, but to give you at least a few days of service if not more.

Do I receive alerts?

As a prepaid customer, you’ll get the following alerts once you’ve setup your communication preference in your municipal online payments system:

  • Low Balance – will be sent once your account balance reaches $20 or below.
  • Pending disconnect – if your credit balance goes below $0, you will be scheduled to be disconnected (between 9:00am-4:00pm CST) the next day. If you make a payment prior to the disconnection, your services will remain intact.
  • Disconnect – if sufficient payment is not made prior to the scheduled disconnect, services will be turned off until payment is made to bring your account balance above $0.
  • Reconnect – if a disconnect has occurred and you make sufficient payment to bring your account above $0, your account will be reconnected. Once services have been restored, you will receive a reconnect alert.
  • Payment confirmation – once payments have been made, you will receive a payment confirmation
Do I receive alerts?

As a prepaid customer, you’ll get the following alerts once you’ve setup your communication preference in your municipal online payments system:

  • Low Balance – will be sent once your account balance reaches $20 or below.
  • Pending disconnect – if your credit balance goes below $0, you will be scheduled to be disconnected (between 9:00am-4:00pm CST) the next day. If you make a payment prior to the disconnection, your services will remain intact.
  • Disconnect – if sufficient payment is not made prior to the scheduled disconnect, services will be turned off until payment is made to bring your account balance above $0.
  • Reconnect – if a disconnect has occurred and you make sufficient payment to bring your account above $0, your account will be reconnected. Once services have been restored, you will receive a reconnect alert.
  • Payment confirmation – once payments have been made, you will receive a payment confirmation
Are there any deposits or fees to sign up?

There are no up-front deposits required. There is a onetime $25 to sign up fee to get started with prepaid. You must have a minimum of $40 in your prepaid account to begin.

How does it work?

After adding funds to your account, you are billed daily instead of monthly. Your daily bills reduce your account balance. You are required to maintain a balance of $0 or above to maintain utility service. You will receive various alerts to help you manage your balance and to know when its time to add funds.

Are there any deposits or fees to sign up?

There are no up-front deposits required. There is a onetime $25 to sign up fee to get started with prepaid. You must have a minimum of $40 in your prepaid account to begin.

Do I receive alerts?

As a prepaid customer, you’ll get the following alerts once you’ve setup your communication preference in your municipal online payments system:

  • Low Balance – will be sent once your account balance reaches $20 or below.
  • Pending disconnect – if your credit balance goes below $0, you will be scheduled to be disconnected (between 9:00am-4:00pm CST) the next day. If you make a payment prior to the disconnection, your services will remain intact.
  • Disconnect – if sufficient payment is not made prior to the scheduled disconnect, services will be turned off until payment is made to bring your account balance above $0.
  • Reconnect – if a disconnect has occurred and you make sufficient payment to bring your account above $0, your account will be reconnected. Once services have been restored, you will receive a reconnect alert.
  • Payment confirmation – once payments have been made, you will receive a payment confirmation
How do I manage my account?

Log on to your same account log in online. You can view your account balance, your daily cost, your average cost, how many estimated days you have left of service based on your account balance. Your daily bills are displayed in the same municipal online system.

How do I manage my account?

Log on to your same account log in online. You can view your account balance, your daily cost, your average cost, how many estimated days you have left of service based on your account balance. Your daily bills are displayed in the same municipal online system.

How do I manage my account?

Log on to your same account log in online. You can view your account balance, your daily cost, your average cost, how many estimated days you have left of service based on your account balance. Your daily bills are displayed in the same municipal online system.

Is prepaid right for me?

Before signing up for prepaid, there are a few things to consider:

  • You must be able to receive notifications via email or phone.
  • Your balance must always remain above $0 to ensure a connected service. If it falls below $0, services will be disconnected with short notice.
  • You will not receive a monthly bill.
  • You must have the electric utility to be eligible for prepaid.
How do I manage my account?

Log on to your same account log in online. You can view your account balance, your daily cost, your average cost, how many estimated days you have left of service based on your account balance. Your daily bills are displayed in the same municipal online system.

How do I avoid disconnection?

To ensure continued service, you must always keep your account balance above $0. You will receive alerts notifying you when your balance is at or below $20. You will also be notified if you are scheduled to be disconnected. If sufficient payment has been made prior to the scheduled disconnect, your service will remain connected.

How does it work?

After adding funds to your account, you are billed daily instead of monthly. Your daily bills reduce your account balance. You are required to maintain a balance of $0 or above to maintain utility service. You will receive various alerts to help you manage your balance and to know when its time to add funds.

How does it work?

After adding funds to your account, you are billed daily instead of monthly. Your daily bills reduce your account balance. You are required to maintain a balance of $0 or above to maintain utility service. You will receive various alerts to help you manage your balance and to know when its time to add funds.

Are there other fees I will incur?

There is a $0.25 daily fee to be a prepaid customer.

What is it?

Prepay offers a way for you to pay your utilities as you go. No more surprise bills at the end of the month. You have more control over your bill. Pay for utilities before you use them. As a prepaid customer you’ll be empowered to monitor your consumption more closely and better manage your bill.

Do I receive alerts?

As a prepaid customer, you’ll get the following alerts once you’ve setup your communication preference in your municipal online payments system:

  • Low Balance – will be sent once your account balance reaches $20 or below.
  • Pending disconnect – if your credit balance goes below $0, you will be scheduled to be disconnected (between 9:00am-4:00pm CST) the next day. If you make a payment prior to the disconnection, your services will remain intact.
  • Disconnect – if sufficient payment is not made prior to the scheduled disconnect, services will be turned off until payment is made to bring your account balance above $0.
  • Reconnect – if a disconnect has occurred and you make sufficient payment to bring your account above $0, your account will be reconnected. Once services have been restored, you will receive a reconnect alert.
  • Payment confirmation – once payments have been made, you will receive a payment confirmation
How do I manage my account?

Log on to your same account log in online. You can view your account balance, your daily cost, your average cost, how many estimated days you have left of service based on your account balance. Your daily bills are displayed in the same municipal online system.

Will I receive a bill?

Prepaid customers will not receive a paper bill. Instead, prepaid customers will be able to see a daily breakdown of their utility charges through the municipal online payments system.

Do I receive alerts?

As a prepaid customer, you’ll get the following alerts once you’ve setup your communication preference in your municipal online payments system:

  • Low Balance – will be sent once your account balance reaches $20 or below.
  • Pending disconnect – if your credit balance goes below $0, you will be scheduled to be disconnected (between 9:00am-4:00pm CST) the next day. If you make a payment prior to the disconnection, your services will remain intact.
  • Disconnect – if sufficient payment is not made prior to the scheduled disconnect, services will be turned off until payment is made to bring your account balance above $0.
  • Reconnect – if a disconnect has occurred and you make sufficient payment to bring your account above $0, your account will be reconnected. Once services have been restored, you will receive a reconnect alert.
  • Payment confirmation – once payments have been made, you will receive a payment confirmation
What is it?

Prepay offers a way for you to pay your utilities as you go. No more surprise bills at the end of the month. You have more control over your bill. Pay for utilities before you use them. As a prepaid customer you’ll be empowered to monitor your consumption more closely and better manage your bill.

How do I avoid disconnection?

To ensure continued service, you must always keep your account balance above $0. You will receive alerts notifying you when your balance is at or below $20. You will also be notified if you are scheduled to be disconnected. If sufficient payment has been made prior to the scheduled disconnect, your service will remain connected.

How do I manage my account?

Log on to your same account log in online. You can view your account balance, your daily cost, your average cost, how many estimated days you have left of service based on your account balance. Your daily bills are displayed in the same municipal online system.

How do I avoid disconnection?

To ensure continued service, you must always keep your account balance above $0. You will receive alerts notifying you when your balance is at or below $20. You will also be notified if you are scheduled to be disconnected. If sufficient payment has been made prior to the scheduled disconnect, your service will remain connected.

Do I receive alerts?

As a prepaid customer, you’ll get the following alerts once you’ve setup your communication preference in your municipal online payments system:

  • Low Balance – will be sent once your account balance reaches $20 or below.
  • Pending disconnect – if your credit balance goes below $0, you will be scheduled to be disconnected (between 9:00am-4:00pm CST) the next day. If you make a payment prior to the disconnection, your services will remain intact.
  • Disconnect – if sufficient payment is not made prior to the scheduled disconnect, services will be turned off until payment is made to bring your account balance above $0.
  • Reconnect – if a disconnect has occurred and you make sufficient payment to bring your account above $0, your account will be reconnected. Once services have been restored, you will receive a reconnect alert.
  • Payment confirmation – once payments have been made, you will receive a payment confirmation
Is prepaid right for me?

Before signing up for prepaid, there are a few things to consider:

  • You must be able to receive notifications via email or phone.
  • Your balance must always remain above $0 to ensure a connected service. If it falls below $0, services will be disconnected with short notice.
  • You will not receive a monthly bill.
  • You must have the electric utility to be eligible for prepaid.
How do I manage my account?

Log on to your same account log in online. You can view your account balance, your daily cost, your average cost, how many estimated days you have left of service based on your account balance. Your daily bills are displayed in the same municipal online system.

How do I avoid disconnection?

To ensure continued service, you must always keep your account balance above $0. You will receive alerts notifying you when your balance is at or below $20. You will also be notified if you are scheduled to be disconnected. If sufficient payment has been made prior to the scheduled disconnect, your service will remain connected.

Are there other fees I will incur?

There is a $0.25 daily fee to be a prepaid customer.

Are there any deposits or fees to sign up?

There are no up-front deposits required. There is a onetime $25 to sign up fee to get started with prepaid. You must have a minimum of $40 in your prepaid account to begin.

Are there any deposits or fees to sign up?

There are no up-front deposits required. There is a onetime $25 to sign up fee to get started with prepaid. You must have a minimum of $40 in your prepaid account to begin.

Are there any deposits or fees to sign up?

There are no up-front deposits required. There is a onetime $25 to sign up fee to get started with prepaid. You must have a minimum of $40 in your prepaid account to begin.

Do I receive alerts?

As a prepaid customer, you’ll get the following alerts once you’ve setup your communication preference in your municipal online payments system:

  • Low Balance – will be sent once your account balance reaches $20 or below.
  • Pending disconnect – if your credit balance goes below $0, you will be scheduled to be disconnected (between 9:00am-4:00pm CST) the next day. If you make a payment prior to the disconnection, your services will remain intact.
  • Disconnect – if sufficient payment is not made prior to the scheduled disconnect, services will be turned off until payment is made to bring your account balance above $0.
  • Reconnect – if a disconnect has occurred and you make sufficient payment to bring your account above $0, your account will be reconnected. Once services have been restored, you will receive a reconnect alert.
  • Payment confirmation – once payments have been made, you will receive a payment confirmation
How does it work?

After adding funds to your account, you are billed daily instead of monthly. Your daily bills reduce your account balance. You are required to maintain a balance of $0 or above to maintain utility service. You will receive various alerts to help you manage your balance and to know when its time to add funds.

How does it work?

After adding funds to your account, you are billed daily instead of monthly. Your daily bills reduce your account balance. You are required to maintain a balance of $0 or above to maintain utility service. You will receive various alerts to help you manage your balance and to know when its time to add funds.

How do I make payments?

You can make payments through the following methods:

  • In-office
  • Municipal online payments system (through web or phone)
  • Mobile app
  • Quick pay
How do I manage my account?

Log on to your same account log in online. You can view your account balance, your daily cost, your average cost, how many estimated days you have left of service based on your account balance. Your daily bills are displayed in the same municipal online system.

Is prepaid right for me?

Before signing up for prepaid, there are a few things to consider:

  • You must be able to receive notifications via email or phone.
  • Your balance must always remain above $0 to ensure a connected service. If it falls below $0, services will be disconnected with short notice.
  • You will not receive a monthly bill.
  • You must have the electric utility to be eligible for prepaid.
Will I receive a bill?

Prepaid customers will not receive a paper bill. Instead, prepaid customers will be able to see a daily breakdown of their utility charges through the municipal online payments system.

How does it work?

After adding funds to your account, you are billed daily instead of monthly. Your daily bills reduce your account balance. You are required to maintain a balance of $0 or above to maintain utility service. You will receive various alerts to help you manage your balance and to know when its time to add funds.

What is it?

Prepay offers a way for you to pay your utilities as you go. No more surprise bills at the end of the month. You have more control over your bill. Pay for utilities before you use them. As a prepaid customer you’ll be empowered to monitor your consumption more closely and better manage your bill.

Are there other fees I will incur?

There is a $0.25 daily fee to be a prepaid customer.

How do I avoid disconnection?

To ensure continued service, you must always keep your account balance above $0. You will receive alerts notifying you when your balance is at or below $20. You will also be notified if you are scheduled to be disconnected. If sufficient payment has been made prior to the scheduled disconnect, your service will remain connected.

Are there any deposits or fees to sign up?

There are no up-front deposits required. There is a onetime $25 to sign up fee to get started with prepaid. You must have a minimum of $40 in your prepaid account to begin.

How do I avoid disconnection?

To ensure continued service, you must always keep your account balance above $0. You will receive alerts notifying you when your balance is at or below $20. You will also be notified if you are scheduled to be disconnected. If sufficient payment has been made prior to the scheduled disconnect, your service will remain connected.

Is prepaid right for me?

Before signing up for prepaid, there are a few things to consider:

  • You must be able to receive notifications via email or phone.
  • Your balance must always remain above $0 to ensure a connected service. If it falls below $0, services will be disconnected with short notice.
  • You will not receive a monthly bill.
  • You must have the electric utility to be eligible for prepaid.
Is prepaid right for me?

Before signing up for prepaid, there are a few things to consider:

  • You must be able to receive notifications via email or phone.
  • Your balance must always remain above $0 to ensure a connected service. If it falls below $0, services will be disconnected with short notice.
  • You will not receive a monthly bill.
  • You must have the electric utility to be eligible for prepaid.
Do I receive alerts?

As a prepaid customer, you’ll get the following alerts once you’ve setup your communication preference in your municipal online payments system:

  • Low Balance – will be sent once your account balance reaches $20 or below.
  • Pending disconnect – if your credit balance goes below $0, you will be scheduled to be disconnected (between 9:00am-4:00pm CST) the next day. If you make a payment prior to the disconnection, your services will remain intact.
  • Disconnect – if sufficient payment is not made prior to the scheduled disconnect, services will be turned off until payment is made to bring your account balance above $0.
  • Reconnect – if a disconnect has occurred and you make sufficient payment to bring your account above $0, your account will be reconnected. Once services have been restored, you will receive a reconnect alert.
  • Payment confirmation – once payments have been made, you will receive a payment confirmation
Do I receive alerts?

As a prepaid customer, you’ll get the following alerts once you’ve setup your communication preference in your municipal online payments system:

  • Low Balance – will be sent once your account balance reaches $20 or below.
  • Pending disconnect – if your credit balance goes below $0, you will be scheduled to be disconnected (between 9:00am-4:00pm CST) the next day. If you make a payment prior to the disconnection, your services will remain intact.
  • Disconnect – if sufficient payment is not made prior to the scheduled disconnect, services will be turned off until payment is made to bring your account balance above $0.
  • Reconnect – if a disconnect has occurred and you make sufficient payment to bring your account above $0, your account will be reconnected. Once services have been restored, you will receive a reconnect alert.
  • Payment confirmation – once payments have been made, you will receive a payment confirmation
Are there any deposits or fees to sign up?

There are no up-front deposits required. There is a onetime $25 to sign up fee to get started with prepaid. You must have a minimum of $40 in your prepaid account to begin.

How does it work?

After adding funds to your account, you are billed daily instead of monthly. Your daily bills reduce your account balance. You are required to maintain a balance of $0 or above to maintain utility service. You will receive various alerts to help you manage your balance and to know when its time to add funds.

How do I restart services if I’ve been disconnected?

Simply use one of the above payment methods mentioned above. If your account balance is above $0, your services will be connected. We recommend you add enough to not only get above the $0 minimum required balance, but to give you at least a few days of service if not more.

How do I make payments?

You can make payments through the following methods:

  • In-office
  • Municipal online payments system (through web or phone)
  • Mobile app
  • Quick pay
Is prepaid right for me?

Before signing up for prepaid, there are a few things to consider:

  • You must be able to receive notifications via email or phone.
  • Your balance must always remain above $0 to ensure a connected service. If it falls below $0, services will be disconnected with short notice.
  • You will not receive a monthly bill.
  • You must have the electric utility to be eligible for prepaid.
How do I avoid disconnection?

To ensure continued service, you must always keep your account balance above $0. You will receive alerts notifying you when your balance is at or below $20. You will also be notified if you are scheduled to be disconnected. If sufficient payment has been made prior to the scheduled disconnect, your service will remain connected.

Are there any deposits or fees to sign up?

There are no up-front deposits required. There is a onetime $25 to sign up fee to get started with prepaid. You must have a minimum of $40 in your prepaid account to begin.

How do I make payments?

You can make payments through the following methods:

  • In-office
  • Municipal online payments system (through web or phone)
  • Mobile app
  • Quick pay
Do I receive alerts?

As a prepaid customer, you’ll get the following alerts once you’ve setup your communication preference in your municipal online payments system:

  • Low Balance – will be sent once your account balance reaches $20 or below.
  • Pending disconnect – if your credit balance goes below $0, you will be scheduled to be disconnected (between 9:00am-4:00pm CST) the next day. If you make a payment prior to the disconnection, your services will remain intact.
  • Disconnect – if sufficient payment is not made prior to the scheduled disconnect, services will be turned off until payment is made to bring your account balance above $0.
  • Reconnect – if a disconnect has occurred and you make sufficient payment to bring your account above $0, your account will be reconnected. Once services have been restored, you will receive a reconnect alert.
  • Payment confirmation – once payments have been made, you will receive a payment confirmation
How do I avoid disconnection?

To ensure continued service, you must always keep your account balance above $0. You will receive alerts notifying you when your balance is at or below $20. You will also be notified if you are scheduled to be disconnected. If sufficient payment has been made prior to the scheduled disconnect, your service will remain connected.

Are there any deposits or fees to sign up?

There are no up-front deposits required. There is a onetime $25 to sign up fee to get started with prepaid. You must have a minimum of $40 in your prepaid account to begin.

Do I receive alerts?

As a prepaid customer, you’ll get the following alerts once you’ve setup your communication preference in your municipal online payments system:

  • Low Balance – will be sent once your account balance reaches $20 or below.
  • Pending disconnect – if your credit balance goes below $0, you will be scheduled to be disconnected (between 9:00am-4:00pm CST) the next day. If you make a payment prior to the disconnection, your services will remain intact.
  • Disconnect – if sufficient payment is not made prior to the scheduled disconnect, services will be turned off until payment is made to bring your account balance above $0.
  • Reconnect – if a disconnect has occurred and you make sufficient payment to bring your account above $0, your account will be reconnected. Once services have been restored, you will receive a reconnect alert.
  • Payment confirmation – once payments have been made, you will receive a payment confirmation
Do I receive alerts?

As a prepaid customer, you’ll get the following alerts once you’ve setup your communication preference in your municipal online payments system:

  • Low Balance – will be sent once your account balance reaches $20 or below.
  • Pending disconnect – if your credit balance goes below $0, you will be scheduled to be disconnected (between 9:00am-4:00pm CST) the next day. If you make a payment prior to the disconnection, your services will remain intact.
  • Disconnect – if sufficient payment is not made prior to the scheduled disconnect, services will be turned off until payment is made to bring your account balance above $0.
  • Reconnect – if a disconnect has occurred and you make sufficient payment to bring your account above $0, your account will be reconnected. Once services have been restored, you will receive a reconnect alert.
  • Payment confirmation – once payments have been made, you will receive a payment confirmation
How do I make payments?

You can make payments through the following methods:

  • In-office
  • Municipal online payments system (through web or phone)
  • Mobile app
  • Quick pay
How do I restart services if I’ve been disconnected?

Simply use one of the above payment methods mentioned above. If your account balance is above $0, your services will be connected. We recommend you add enough to not only get above the $0 minimum required balance, but to give you at least a few days of service if not more.

How do I avoid disconnection?

To ensure continued service, you must always keep your account balance above $0. You will receive alerts notifying you when your balance is at or below $20. You will also be notified if you are scheduled to be disconnected. If sufficient payment has been made prior to the scheduled disconnect, your service will remain connected.

How do I manage my account?

Log on to your same account log in online. You can view your account balance, your daily cost, your average cost, how many estimated days you have left of service based on your account balance. Your daily bills are displayed in the same municipal online system.

Are there other fees I will incur?

There is a $0.25 daily fee to be a prepaid customer.

Are there any deposits or fees to sign up?

There are no up-front deposits required. There is a onetime $25 to sign up fee to get started with prepaid. You must have a minimum of $40 in your prepaid account to begin.

How do I manage my account?

Log on to your same account log in online. You can view your account balance, your daily cost, your average cost, how many estimated days you have left of service based on your account balance. Your daily bills are displayed in the same municipal online system.

How does it work?

After adding funds to your account, you are billed daily instead of monthly. Your daily bills reduce your account balance. You are required to maintain a balance of $0 or above to maintain utility service. You will receive various alerts to help you manage your balance and to know when its time to add funds.

Will I receive a bill?

Prepaid customers will not receive a paper bill. Instead, prepaid customers will be able to see a daily breakdown of their utility charges through the municipal online payments system.

Is prepaid right for me?

Before signing up for prepaid, there are a few things to consider:

  • You must be able to receive notifications via email or phone.
  • Your balance must always remain above $0 to ensure a connected service. If it falls below $0, services will be disconnected with short notice.
  • You will not receive a monthly bill.
  • You must have the electric utility to be eligible for prepaid.
Are there other fees I will incur?

There is a $0.25 daily fee to be a prepaid customer.

Will I receive a bill?

Prepaid customers will not receive a paper bill. Instead, prepaid customers will be able to see a daily breakdown of their utility charges through the municipal online payments system.

How do I manage my account?

Log on to your same account log in online. You can view your account balance, your daily cost, your average cost, how many estimated days you have left of service based on your account balance. Your daily bills are displayed in the same municipal online system.

Will I receive a bill?

Prepaid customers will not receive a paper bill. Instead, prepaid customers will be able to see a daily breakdown of their utility charges through the municipal online payments system.

Are there other fees I will incur?

There is a $0.25 daily fee to be a prepaid customer.

Are there any deposits or fees to sign up?

There are no up-front deposits required. There is a onetime $25 to sign up fee to get started with prepaid. You must have a minimum of $40 in your prepaid account to begin.

Do I receive alerts?

As a prepaid customer, you’ll get the following alerts once you’ve setup your communication preference in your municipal online payments system:

  • Low Balance – will be sent once your account balance reaches $20 or below.
  • Pending disconnect – if your credit balance goes below $0, you will be scheduled to be disconnected (between 9:00am-4:00pm CST) the next day. If you make a payment prior to the disconnection, your services will remain intact.
  • Disconnect – if sufficient payment is not made prior to the scheduled disconnect, services will be turned off until payment is made to bring your account balance above $0.
  • Reconnect – if a disconnect has occurred and you make sufficient payment to bring your account above $0, your account will be reconnected. Once services have been restored, you will receive a reconnect alert.
  • Payment confirmation – once payments have been made, you will receive a payment confirmation
Is prepaid right for me?

Before signing up for prepaid, there are a few things to consider:

  • You must be able to receive notifications via email or phone.
  • Your balance must always remain above $0 to ensure a connected service. If it falls below $0, services will be disconnected with short notice.
  • You will not receive a monthly bill.
  • You must have the electric utility to be eligible for prepaid.
Are there any deposits or fees to sign up?

There are no up-front deposits required. There is a onetime $25 to sign up fee to get started with prepaid. You must have a minimum of $40 in your prepaid account to begin.

Are there any deposits or fees to sign up?

There are no up-front deposits required. There is a onetime $25 to sign up fee to get started with prepaid. You must have a minimum of $40 in your prepaid account to begin.

How does it work?

After adding funds to your account, you are billed daily instead of monthly. Your daily bills reduce your account balance. You are required to maintain a balance of $0 or above to maintain utility service. You will receive various alerts to help you manage your balance and to know when its time to add funds.

How do I restart services if I’ve been disconnected?

Simply use one of the above payment methods mentioned above. If your account balance is above $0, your services will be connected. We recommend you add enough to not only get above the $0 minimum required balance, but to give you at least a few days of service if not more.

How do I manage my account?

Log on to your same account log in online. You can view your account balance, your daily cost, your average cost, how many estimated days you have left of service based on your account balance. Your daily bills are displayed in the same municipal online system.

How do I make payments?

You can make payments through the following methods:

  • In-office
  • Municipal online payments system (through web or phone)
  • Mobile app
  • Quick pay
Is prepaid right for me?

Before signing up for prepaid, there are a few things to consider:

  • You must be able to receive notifications via email or phone.
  • Your balance must always remain above $0 to ensure a connected service. If it falls below $0, services will be disconnected with short notice.
  • You will not receive a monthly bill.
  • You must have the electric utility to be eligible for prepaid.
How do I restart services if I’ve been disconnected?

Simply use one of the above payment methods mentioned above. If your account balance is above $0, your services will be connected. We recommend you add enough to not only get above the $0 minimum required balance, but to give you at least a few days of service if not more.

How does it work?

After adding funds to your account, you are billed daily instead of monthly. Your daily bills reduce your account balance. You are required to maintain a balance of $0 or above to maintain utility service. You will receive various alerts to help you manage your balance and to know when its time to add funds.

What is it?

Prepay offers a way for you to pay your utilities as you go. No more surprise bills at the end of the month. You have more control over your bill. Pay for utilities before you use them. As a prepaid customer you’ll be empowered to monitor your consumption more closely and better manage your bill.

How do I restart services if I’ve been disconnected?

Simply use one of the above payment methods mentioned above. If your account balance is above $0, your services will be connected. We recommend you add enough to not only get above the $0 minimum required balance, but to give you at least a few days of service if not more.

Are there other fees I will incur?

There is a $0.25 daily fee to be a prepaid customer.

Are there other fees I will incur?

There is a $0.25 daily fee to be a prepaid customer.

How do I avoid disconnection?

To ensure continued service, you must always keep your account balance above $0. You will receive alerts notifying you when your balance is at or below $20. You will also be notified if you are scheduled to be disconnected. If sufficient payment has been made prior to the scheduled disconnect, your service will remain connected.

How do I avoid disconnection?

To ensure continued service, you must always keep your account balance above $0. You will receive alerts notifying you when your balance is at or below $20. You will also be notified if you are scheduled to be disconnected. If sufficient payment has been made prior to the scheduled disconnect, your service will remain connected.

Do I receive alerts?

As a prepaid customer, you’ll get the following alerts once you’ve setup your communication preference in your municipal online payments system:

  • Low Balance – will be sent once your account balance reaches $20 or below.
  • Pending disconnect – if your credit balance goes below $0, you will be scheduled to be disconnected (between 9:00am-4:00pm CST) the next day. If you make a payment prior to the disconnection, your services will remain intact.
  • Disconnect – if sufficient payment is not made prior to the scheduled disconnect, services will be turned off until payment is made to bring your account balance above $0.
  • Reconnect – if a disconnect has occurred and you make sufficient payment to bring your account above $0, your account will be reconnected. Once services have been restored, you will receive a reconnect alert.
  • Payment confirmation – once payments have been made, you will receive a payment confirmation
How do I restart services if I’ve been disconnected?

Simply use one of the above payment methods mentioned above. If your account balance is above $0, your services will be connected. We recommend you add enough to not only get above the $0 minimum required balance, but to give you at least a few days of service if not more.

Are there any deposits or fees to sign up?

There are no up-front deposits required. There is a onetime $25 to sign up fee to get started with prepaid. You must have a minimum of $40 in your prepaid account to begin.

What is it?

Prepay offers a way for you to pay your utilities as you go. No more surprise bills at the end of the month. You have more control over your bill. Pay for utilities before you use them. As a prepaid customer you’ll be empowered to monitor your consumption more closely and better manage your bill.

Is prepaid right for me?

Before signing up for prepaid, there are a few things to consider:

  • You must be able to receive notifications via email or phone.
  • Your balance must always remain above $0 to ensure a connected service. If it falls below $0, services will be disconnected with short notice.
  • You will not receive a monthly bill.
  • You must have the electric utility to be eligible for prepaid.
How do I make payments?

You can make payments through the following methods:

  • In-office
  • Municipal online payments system (through web or phone)
  • Mobile app
  • Quick pay
How do I restart services if I’ve been disconnected?

Simply use one of the above payment methods mentioned above. If your account balance is above $0, your services will be connected. We recommend you add enough to not only get above the $0 minimum required balance, but to give you at least a few days of service if not more.

Will I receive a bill?

Prepaid customers will not receive a paper bill. Instead, prepaid customers will be able to see a daily breakdown of their utility charges through the municipal online payments system.

Is prepaid right for me?

Before signing up for prepaid, there are a few things to consider:

  • You must be able to receive notifications via email or phone.
  • Your balance must always remain above $0 to ensure a connected service. If it falls below $0, services will be disconnected with short notice.
  • You will not receive a monthly bill.
  • You must have the electric utility to be eligible for prepaid.
Will I receive a bill?

Prepaid customers will not receive a paper bill. Instead, prepaid customers will be able to see a daily breakdown of their utility charges through the municipal online payments system.

How do I avoid disconnection?

To ensure continued service, you must always keep your account balance above $0. You will receive alerts notifying you when your balance is at or below $20. You will also be notified if you are scheduled to be disconnected. If sufficient payment has been made prior to the scheduled disconnect, your service will remain connected.

Are there other fees I will incur?

There is a $0.25 daily fee to be a prepaid customer.

What is it?

Prepay offers a way for you to pay your utilities as you go. No more surprise bills at the end of the month. You have more control over your bill. Pay for utilities before you use them. As a prepaid customer you’ll be empowered to monitor your consumption more closely and better manage your bill.

Are there other fees I will incur?

There is a $0.25 daily fee to be a prepaid customer.

What is it?

Prepay offers a way for you to pay your utilities as you go. No more surprise bills at the end of the month. You have more control over your bill. Pay for utilities before you use them. As a prepaid customer you’ll be empowered to monitor your consumption more closely and better manage your bill.

How do I manage my account?

Log on to your same account log in online. You can view your account balance, your daily cost, your average cost, how many estimated days you have left of service based on your account balance. Your daily bills are displayed in the same municipal online system.

How do I manage my account?

Log on to your same account log in online. You can view your account balance, your daily cost, your average cost, how many estimated days you have left of service based on your account balance. Your daily bills are displayed in the same municipal online system.

How do I manage my account?

Log on to your same account log in online. You can view your account balance, your daily cost, your average cost, how many estimated days you have left of service based on your account balance. Your daily bills are displayed in the same municipal online system.

How do I avoid disconnection?

To ensure continued service, you must always keep your account balance above $0. You will receive alerts notifying you when your balance is at or below $20. You will also be notified if you are scheduled to be disconnected. If sufficient payment has been made prior to the scheduled disconnect, your service will remain connected.

How do I manage my account?

Log on to your same account log in online. You can view your account balance, your daily cost, your average cost, how many estimated days you have left of service based on your account balance. Your daily bills are displayed in the same municipal online system.

Are there other fees I will incur?

There is a $0.25 daily fee to be a prepaid customer.

Will I receive a bill?

Prepaid customers will not receive a paper bill. Instead, prepaid customers will be able to see a daily breakdown of their utility charges through the municipal online payments system.

What is it?

Prepay offers a way for you to pay your utilities as you go. No more surprise bills at the end of the month. You have more control over your bill. Pay for utilities before you use them. As a prepaid customer you’ll be empowered to monitor your consumption more closely and better manage your bill.

How does it work?

After adding funds to your account, you are billed daily instead of monthly. Your daily bills reduce your account balance. You are required to maintain a balance of $0 or above to maintain utility service. You will receive various alerts to help you manage your balance and to know when its time to add funds.

How does it work?

After adding funds to your account, you are billed daily instead of monthly. Your daily bills reduce your account balance. You are required to maintain a balance of $0 or above to maintain utility service. You will receive various alerts to help you manage your balance and to know when its time to add funds.

What is it?

Prepay offers a way for you to pay your utilities as you go. No more surprise bills at the end of the month. You have more control over your bill. Pay for utilities before you use them. As a prepaid customer you’ll be empowered to monitor your consumption more closely and better manage your bill.

How do I avoid disconnection?

To ensure continued service, you must always keep your account balance above $0. You will receive alerts notifying you when your balance is at or below $20. You will also be notified if you are scheduled to be disconnected. If sufficient payment has been made prior to the scheduled disconnect, your service will remain connected.

How do I manage my account?

Log on to your same account log in online. You can view your account balance, your daily cost, your average cost, how many estimated days you have left of service based on your account balance. Your daily bills are displayed in the same municipal online system.

How do I avoid disconnection?

To ensure continued service, you must always keep your account balance above $0. You will receive alerts notifying you when your balance is at or below $20. You will also be notified if you are scheduled to be disconnected. If sufficient payment has been made prior to the scheduled disconnect, your service will remain connected.

Are there other fees I will incur?

There is a $0.25 daily fee to be a prepaid customer.

Do I receive alerts?

As a prepaid customer, you’ll get the following alerts once you’ve setup your communication preference in your municipal online payments system:

  • Low Balance – will be sent once your account balance reaches $20 or below.
  • Pending disconnect – if your credit balance goes below $0, you will be scheduled to be disconnected (between 9:00am-4:00pm CST) the next day. If you make a payment prior to the disconnection, your services will remain intact.
  • Disconnect – if sufficient payment is not made prior to the scheduled disconnect, services will be turned off until payment is made to bring your account balance above $0.
  • Reconnect – if a disconnect has occurred and you make sufficient payment to bring your account above $0, your account will be reconnected. Once services have been restored, you will receive a reconnect alert.
  • Payment confirmation – once payments have been made, you will receive a payment confirmation
How do I restart services if I’ve been disconnected?

Simply use one of the above payment methods mentioned above. If your account balance is above $0, your services will be connected. We recommend you add enough to not only get above the $0 minimum required balance, but to give you at least a few days of service if not more.

How do I avoid disconnection?

To ensure continued service, you must always keep your account balance above $0. You will receive alerts notifying you when your balance is at or below $20. You will also be notified if you are scheduled to be disconnected. If sufficient payment has been made prior to the scheduled disconnect, your service will remain connected.

Will I receive a bill?

Prepaid customers will not receive a paper bill. Instead, prepaid customers will be able to see a daily breakdown of their utility charges through the municipal online payments system.

Do I receive alerts?

As a prepaid customer, you’ll get the following alerts once you’ve setup your communication preference in your municipal online payments system:

  • Low Balance – will be sent once your account balance reaches $20 or below.
  • Pending disconnect – if your credit balance goes below $0, you will be scheduled to be disconnected (between 9:00am-4:00pm CST) the next day. If you make a payment prior to the disconnection, your services will remain intact.
  • Disconnect – if sufficient payment is not made prior to the scheduled disconnect, services will be turned off until payment is made to bring your account balance above $0.
  • Reconnect – if a disconnect has occurred and you make sufficient payment to bring your account above $0, your account will be reconnected. Once services have been restored, you will receive a reconnect alert.
  • Payment confirmation – once payments have been made, you will receive a payment confirmation
How do I manage my account?

Log on to your same account log in online. You can view your account balance, your daily cost, your average cost, how many estimated days you have left of service based on your account balance. Your daily bills are displayed in the same municipal online system.

How do I avoid disconnection?

To ensure continued service, you must always keep your account balance above $0. You will receive alerts notifying you when your balance is at or below $20. You will also be notified if you are scheduled to be disconnected. If sufficient payment has been made prior to the scheduled disconnect, your service will remain connected.

How do I make payments?

You can make payments through the following methods:

  • In-office
  • Municipal online payments system (through web or phone)
  • Mobile app
  • Quick pay
What is it?

Prepay offers a way for you to pay your utilities as you go. No more surprise bills at the end of the month. You have more control over your bill. Pay for utilities before you use them. As a prepaid customer you’ll be empowered to monitor your consumption more closely and better manage your bill.

Do I receive alerts?

As a prepaid customer, you’ll get the following alerts once you’ve setup your communication preference in your municipal online payments system:

  • Low Balance – will be sent once your account balance reaches $20 or below.
  • Pending disconnect – if your credit balance goes below $0, you will be scheduled to be disconnected (between 9:00am-4:00pm CST) the next day. If you make a payment prior to the disconnection, your services will remain intact.
  • Disconnect – if sufficient payment is not made prior to the scheduled disconnect, services will be turned off until payment is made to bring your account balance above $0.
  • Reconnect – if a disconnect has occurred and you make sufficient payment to bring your account above $0, your account will be reconnected. Once services have been restored, you will receive a reconnect alert.
  • Payment confirmation – once payments have been made, you will receive a payment confirmation
Are there any deposits or fees to sign up?

There are no up-front deposits required. There is a onetime $25 to sign up fee to get started with prepaid. You must have a minimum of $40 in your prepaid account to begin.

Will I receive a bill?

Prepaid customers will not receive a paper bill. Instead, prepaid customers will be able to see a daily breakdown of their utility charges through the municipal online payments system.

How do I manage my account?

Log on to your same account log in online. You can view your account balance, your daily cost, your average cost, how many estimated days you have left of service based on your account balance. Your daily bills are displayed in the same municipal online system.

Is prepaid right for me?

Before signing up for prepaid, there are a few things to consider:

  • You must be able to receive notifications via email or phone.
  • Your balance must always remain above $0 to ensure a connected service. If it falls below $0, services will be disconnected with short notice.
  • You will not receive a monthly bill.
  • You must have the electric utility to be eligible for prepaid.
How do I restart services if I’ve been disconnected?

Simply use one of the above payment methods mentioned above. If your account balance is above $0, your services will be connected. We recommend you add enough to not only get above the $0 minimum required balance, but to give you at least a few days of service if not more.

Will I receive a bill?

Prepaid customers will not receive a paper bill. Instead, prepaid customers will be able to see a daily breakdown of their utility charges through the municipal online payments system.

Do I receive alerts?

As a prepaid customer, you’ll get the following alerts once you’ve setup your communication preference in your municipal online payments system:

  • Low Balance – will be sent once your account balance reaches $20 or below.
  • Pending disconnect – if your credit balance goes below $0, you will be scheduled to be disconnected (between 9:00am-4:00pm CST) the next day. If you make a payment prior to the disconnection, your services will remain intact.
  • Disconnect – if sufficient payment is not made prior to the scheduled disconnect, services will be turned off until payment is made to bring your account balance above $0.
  • Reconnect – if a disconnect has occurred and you make sufficient payment to bring your account above $0, your account will be reconnected. Once services have been restored, you will receive a reconnect alert.
  • Payment confirmation – once payments have been made, you will receive a payment confirmation
How do I restart services if I’ve been disconnected?

Simply use one of the above payment methods mentioned above. If your account balance is above $0, your services will be connected. We recommend you add enough to not only get above the $0 minimum required balance, but to give you at least a few days of service if not more.

Are there other fees I will incur?

There is a $0.25 daily fee to be a prepaid customer.

What is it?

Prepay offers a way for you to pay your utilities as you go. No more surprise bills at the end of the month. You have more control over your bill. Pay for utilities before you use them. As a prepaid customer you’ll be empowered to monitor your consumption more closely and better manage your bill.

Are there other fees I will incur?

There is a $0.25 daily fee to be a prepaid customer.

Is prepaid right for me?

Before signing up for prepaid, there are a few things to consider:

  • You must be able to receive notifications via email or phone.
  • Your balance must always remain above $0 to ensure a connected service. If it falls below $0, services will be disconnected with short notice.
  • You will not receive a monthly bill.
  • You must have the electric utility to be eligible for prepaid.
Are there any deposits or fees to sign up?

There are no up-front deposits required. There is a onetime $25 to sign up fee to get started with prepaid. You must have a minimum of $40 in your prepaid account to begin.

Are there other fees I will incur?

There is a $0.25 daily fee to be a prepaid customer.

Is prepaid right for me?

Before signing up for prepaid, there are a few things to consider:

  • You must be able to receive notifications via email or phone.
  • Your balance must always remain above $0 to ensure a connected service. If it falls below $0, services will be disconnected with short notice.
  • You will not receive a monthly bill.
  • You must have the electric utility to be eligible for prepaid.
How do I manage my account?

Log on to your same account log in online. You can view your account balance, your daily cost, your average cost, how many estimated days you have left of service based on your account balance. Your daily bills are displayed in the same municipal online system.

Are there other fees I will incur?

There is a $0.25 daily fee to be a prepaid customer.

How do I avoid disconnection?

To ensure continued service, you must always keep your account balance above $0. You will receive alerts notifying you when your balance is at or below $20. You will also be notified if you are scheduled to be disconnected. If sufficient payment has been made prior to the scheduled disconnect, your service will remain connected.

Are there other fees I will incur?

There is a $0.25 daily fee to be a prepaid customer.

How do I restart services if I’ve been disconnected?

Simply use one of the above payment methods mentioned above. If your account balance is above $0, your services will be connected. We recommend you add enough to not only get above the $0 minimum required balance, but to give you at least a few days of service if not more.

How do I manage my account?

Log on to your same account log in online. You can view your account balance, your daily cost, your average cost, how many estimated days you have left of service based on your account balance. Your daily bills are displayed in the same municipal online system.

Are there other fees I will incur?

There is a $0.25 daily fee to be a prepaid customer.

Is prepaid right for me?

Before signing up for prepaid, there are a few things to consider:

  • You must be able to receive notifications via email or phone.
  • Your balance must always remain above $0 to ensure a connected service. If it falls below $0, services will be disconnected with short notice.
  • You will not receive a monthly bill.
  • You must have the electric utility to be eligible for prepaid.
How do I restart services if I’ve been disconnected?

Simply use one of the above payment methods mentioned above. If your account balance is above $0, your services will be connected. We recommend you add enough to not only get above the $0 minimum required balance, but to give you at least a few days of service if not more.

Are there other fees I will incur?

There is a $0.25 daily fee to be a prepaid customer.

How do I make payments?

You can make payments through the following methods:

  • In-office
  • Municipal online payments system (through web or phone)
  • Mobile app
  • Quick pay
Will I receive a bill?

Prepaid customers will not receive a paper bill. Instead, prepaid customers will be able to see a daily breakdown of their utility charges through the municipal online payments system.

How do I avoid disconnection?

To ensure continued service, you must always keep your account balance above $0. You will receive alerts notifying you when your balance is at or below $20. You will also be notified if you are scheduled to be disconnected. If sufficient payment has been made prior to the scheduled disconnect, your service will remain connected.

How do I restart services if I’ve been disconnected?

Simply use one of the above payment methods mentioned above. If your account balance is above $0, your services will be connected. We recommend you add enough to not only get above the $0 minimum required balance, but to give you at least a few days of service if not more.

Do I receive alerts?

As a prepaid customer, you’ll get the following alerts once you’ve setup your communication preference in your municipal online payments system:

  • Low Balance – will be sent once your account balance reaches $20 or below.
  • Pending disconnect – if your credit balance goes below $0, you will be scheduled to be disconnected (between 9:00am-4:00pm CST) the next day. If you make a payment prior to the disconnection, your services will remain intact.
  • Disconnect – if sufficient payment is not made prior to the scheduled disconnect, services will be turned off until payment is made to bring your account balance above $0.
  • Reconnect – if a disconnect has occurred and you make sufficient payment to bring your account above $0, your account will be reconnected. Once services have been restored, you will receive a reconnect alert.
  • Payment confirmation – once payments have been made, you will receive a payment confirmation
Do I receive alerts?

As a prepaid customer, you’ll get the following alerts once you’ve setup your communication preference in your municipal online payments system:

  • Low Balance – will be sent once your account balance reaches $20 or below.
  • Pending disconnect – if your credit balance goes below $0, you will be scheduled to be disconnected (between 9:00am-4:00pm CST) the next day. If you make a payment prior to the disconnection, your services will remain intact.
  • Disconnect – if sufficient payment is not made prior to the scheduled disconnect, services will be turned off until payment is made to bring your account balance above $0.
  • Reconnect – if a disconnect has occurred and you make sufficient payment to bring your account above $0, your account will be reconnected. Once services have been restored, you will receive a reconnect alert.
  • Payment confirmation – once payments have been made, you will receive a payment confirmation
Are there any deposits or fees to sign up?

There are no up-front deposits required. There is a onetime $25 to sign up fee to get started with prepaid. You must have a minimum of $40 in your prepaid account to begin.

How do I avoid disconnection?

To ensure continued service, you must always keep your account balance above $0. You will receive alerts notifying you when your balance is at or below $20. You will also be notified if you are scheduled to be disconnected. If sufficient payment has been made prior to the scheduled disconnect, your service will remain connected.

How do I make payments?

You can make payments through the following methods:

  • In-office
  • Municipal online payments system (through web or phone)
  • Mobile app
  • Quick pay
Are there any deposits or fees to sign up?

There are no up-front deposits required. There is a onetime $25 to sign up fee to get started with prepaid. You must have a minimum of $40 in your prepaid account to begin.

How do I make payments?

You can make payments through the following methods:

  • In-office
  • Municipal online payments system (through web or phone)
  • Mobile app
  • Quick pay
Do I receive alerts?

As a prepaid customer, you’ll get the following alerts once you’ve setup your communication preference in your municipal online payments system:

  • Low Balance – will be sent once your account balance reaches $20 or below.
  • Pending disconnect – if your credit balance goes below $0, you will be scheduled to be disconnected (between 9:00am-4:00pm CST) the next day. If you make a payment prior to the disconnection, your services will remain intact.
  • Disconnect – if sufficient payment is not made prior to the scheduled disconnect, services will be turned off until payment is made to bring your account balance above $0.
  • Reconnect – if a disconnect has occurred and you make sufficient payment to bring your account above $0, your account will be reconnected. Once services have been restored, you will receive a reconnect alert.
  • Payment confirmation – once payments have been made, you will receive a payment confirmation
How does it work?

After adding funds to your account, you are billed daily instead of monthly. Your daily bills reduce your account balance. You are required to maintain a balance of $0 or above to maintain utility service. You will receive various alerts to help you manage your balance and to know when its time to add funds.

Are there any deposits or fees to sign up?

There are no up-front deposits required. There is a onetime $25 to sign up fee to get started with prepaid. You must have a minimum of $40 in your prepaid account to begin.

Do I receive alerts?

As a prepaid customer, you’ll get the following alerts once you’ve setup your communication preference in your municipal online payments system:

  • Low Balance – will be sent once your account balance reaches $20 or below.
  • Pending disconnect – if your credit balance goes below $0, you will be scheduled to be disconnected (between 9:00am-4:00pm CST) the next day. If you make a payment prior to the disconnection, your services will remain intact.
  • Disconnect – if sufficient payment is not made prior to the scheduled disconnect, services will be turned off until payment is made to bring your account balance above $0.
  • Reconnect – if a disconnect has occurred and you make sufficient payment to bring your account above $0, your account will be reconnected. Once services have been restored, you will receive a reconnect alert.
  • Payment confirmation – once payments have been made, you will receive a payment confirmation
What is it?

Prepay offers a way for you to pay your utilities as you go. No more surprise bills at the end of the month. You have more control over your bill. Pay for utilities before you use them. As a prepaid customer you’ll be empowered to monitor your consumption more closely and better manage your bill.

How does it work?

After adding funds to your account, you are billed daily instead of monthly. Your daily bills reduce your account balance. You are required to maintain a balance of $0 or above to maintain utility service. You will receive various alerts to help you manage your balance and to know when its time to add funds.

How do I avoid disconnection?

To ensure continued service, you must always keep your account balance above $0. You will receive alerts notifying you when your balance is at or below $20. You will also be notified if you are scheduled to be disconnected. If sufficient payment has been made prior to the scheduled disconnect, your service will remain connected.

How do I restart services if I’ve been disconnected?

Simply use one of the above payment methods mentioned above. If your account balance is above $0, your services will be connected. We recommend you add enough to not only get above the $0 minimum required balance, but to give you at least a few days of service if not more.

How does it work?

After adding funds to your account, you are billed daily instead of monthly. Your daily bills reduce your account balance. You are required to maintain a balance of $0 or above to maintain utility service. You will receive various alerts to help you manage your balance and to know when its time to add funds.

Is prepaid right for me?

Before signing up for prepaid, there are a few things to consider:

  • You must be able to receive notifications via email or phone.
  • Your balance must always remain above $0 to ensure a connected service. If it falls below $0, services will be disconnected with short notice.
  • You will not receive a monthly bill.
  • You must have the electric utility to be eligible for prepaid.
Do I receive alerts?

As a prepaid customer, you’ll get the following alerts once you’ve setup your communication preference in your municipal online payments system:

  • Low Balance – will be sent once your account balance reaches $20 or below.
  • Pending disconnect – if your credit balance goes below $0, you will be scheduled to be disconnected (between 9:00am-4:00pm CST) the next day. If you make a payment prior to the disconnection, your services will remain intact.
  • Disconnect – if sufficient payment is not made prior to the scheduled disconnect, services will be turned off until payment is made to bring your account balance above $0.
  • Reconnect – if a disconnect has occurred and you make sufficient payment to bring your account above $0, your account will be reconnected. Once services have been restored, you will receive a reconnect alert.
  • Payment confirmation – once payments have been made, you will receive a payment confirmation
Is prepaid right for me?

Before signing up for prepaid, there are a few things to consider:

  • You must be able to receive notifications via email or phone.
  • Your balance must always remain above $0 to ensure a connected service. If it falls below $0, services will be disconnected with short notice.
  • You will not receive a monthly bill.
  • You must have the electric utility to be eligible for prepaid.
How does it work?

After adding funds to your account, you are billed daily instead of monthly. Your daily bills reduce your account balance. You are required to maintain a balance of $0 or above to maintain utility service. You will receive various alerts to help you manage your balance and to know when its time to add funds.

Do I receive alerts?

As a prepaid customer, you’ll get the following alerts once you’ve setup your communication preference in your municipal online payments system:

  • Low Balance – will be sent once your account balance reaches $20 or below.
  • Pending disconnect – if your credit balance goes below $0, you will be scheduled to be disconnected (between 9:00am-4:00pm CST) the next day. If you make a payment prior to the disconnection, your services will remain intact.
  • Disconnect – if sufficient payment is not made prior to the scheduled disconnect, services will be turned off until payment is made to bring your account balance above $0.
  • Reconnect – if a disconnect has occurred and you make sufficient payment to bring your account above $0, your account will be reconnected. Once services have been restored, you will receive a reconnect alert.
  • Payment confirmation – once payments have been made, you will receive a payment confirmation
How do I avoid disconnection?

To ensure continued service, you must always keep your account balance above $0. You will receive alerts notifying you when your balance is at or below $20. You will also be notified if you are scheduled to be disconnected. If sufficient payment has been made prior to the scheduled disconnect, your service will remain connected.

How do I make payments?

You can make payments through the following methods:

  • In-office
  • Municipal online payments system (through web or phone)
  • Mobile app
  • Quick pay
Will I receive a bill?

Prepaid customers will not receive a paper bill. Instead, prepaid customers will be able to see a daily breakdown of their utility charges through the municipal online payments system.

How do I manage my account?

Log on to your same account log in online. You can view your account balance, your daily cost, your average cost, how many estimated days you have left of service based on your account balance. Your daily bills are displayed in the same municipal online system.

How do I avoid disconnection?

To ensure continued service, you must always keep your account balance above $0. You will receive alerts notifying you when your balance is at or below $20. You will also be notified if you are scheduled to be disconnected. If sufficient payment has been made prior to the scheduled disconnect, your service will remain connected.

How does it work?

After adding funds to your account, you are billed daily instead of monthly. Your daily bills reduce your account balance. You are required to maintain a balance of $0 or above to maintain utility service. You will receive various alerts to help you manage your balance and to know when its time to add funds.

How do I make payments?

You can make payments through the following methods:

  • In-office
  • Municipal online payments system (through web or phone)
  • Mobile app
  • Quick pay
Is prepaid right for me?

Before signing up for prepaid, there are a few things to consider:

  • You must be able to receive notifications via email or phone.
  • Your balance must always remain above $0 to ensure a connected service. If it falls below $0, services will be disconnected with short notice.
  • You will not receive a monthly bill.
  • You must have the electric utility to be eligible for prepaid.
How do I restart services if I’ve been disconnected?

Simply use one of the above payment methods mentioned above. If your account balance is above $0, your services will be connected. We recommend you add enough to not only get above the $0 minimum required balance, but to give you at least a few days of service if not more.

Are there other fees I will incur?

There is a $0.25 daily fee to be a prepaid customer.

How do I restart services if I’ve been disconnected?

Simply use one of the above payment methods mentioned above. If your account balance is above $0, your services will be connected. We recommend you add enough to not only get above the $0 minimum required balance, but to give you at least a few days of service if not more.

How do I make payments?

You can make payments through the following methods:

  • In-office
  • Municipal online payments system (through web or phone)
  • Mobile app
  • Quick pay
Will I receive a bill?

Prepaid customers will not receive a paper bill. Instead, prepaid customers will be able to see a daily breakdown of their utility charges through the municipal online payments system.

How do I restart services if I’ve been disconnected?

Simply use one of the above payment methods mentioned above. If your account balance is above $0, your services will be connected. We recommend you add enough to not only get above the $0 minimum required balance, but to give you at least a few days of service if not more.

How do I make payments?

You can make payments through the following methods:

  • In-office
  • Municipal online payments system (through web or phone)
  • Mobile app
  • Quick pay
Do I receive alerts?

As a prepaid customer, you’ll get the following alerts once you’ve setup your communication preference in your municipal online payments system:

  • Low Balance – will be sent once your account balance reaches $20 or below.
  • Pending disconnect – if your credit balance goes below $0, you will be scheduled to be disconnected (between 9:00am-4:00pm CST) the next day. If you make a payment prior to the disconnection, your services will remain intact.
  • Disconnect – if sufficient payment is not made prior to the scheduled disconnect, services will be turned off until payment is made to bring your account balance above $0.
  • Reconnect – if a disconnect has occurred and you make sufficient payment to bring your account above $0, your account will be reconnected. Once services have been restored, you will receive a reconnect alert.
  • Payment confirmation – once payments have been made, you will receive a payment confirmation
Do I receive alerts?

As a prepaid customer, you’ll get the following alerts once you’ve setup your communication preference in your municipal online payments system:

  • Low Balance – will be sent once your account balance reaches $20 or below.
  • Pending disconnect – if your credit balance goes below $0, you will be scheduled to be disconnected (between 9:00am-4:00pm CST) the next day. If you make a payment prior to the disconnection, your services will remain intact.
  • Disconnect – if sufficient payment is not made prior to the scheduled disconnect, services will be turned off until payment is made to bring your account balance above $0.
  • Reconnect – if a disconnect has occurred and you make sufficient payment to bring your account above $0, your account will be reconnected. Once services have been restored, you will receive a reconnect alert.
  • Payment confirmation – once payments have been made, you will receive a payment confirmation
Will I receive a bill?

Prepaid customers will not receive a paper bill. Instead, prepaid customers will be able to see a daily breakdown of their utility charges through the municipal online payments system.

What is it?

Prepay offers a way for you to pay your utilities as you go. No more surprise bills at the end of the month. You have more control over your bill. Pay for utilities before you use them. As a prepaid customer you’ll be empowered to monitor your consumption more closely and better manage your bill.

How do I manage my account?

Log on to your same account log in online. You can view your account balance, your daily cost, your average cost, how many estimated days you have left of service based on your account balance. Your daily bills are displayed in the same municipal online system.

How do I make payments?

You can make payments through the following methods:

  • In-office
  • Municipal online payments system (through web or phone)
  • Mobile app
  • Quick pay
How do I avoid disconnection?

To ensure continued service, you must always keep your account balance above $0. You will receive alerts notifying you when your balance is at or below $20. You will also be notified if you are scheduled to be disconnected. If sufficient payment has been made prior to the scheduled disconnect, your service will remain connected.

Do I receive alerts?

As a prepaid customer, you’ll get the following alerts once you’ve setup your communication preference in your municipal online payments system:

  • Low Balance – will be sent once your account balance reaches $20 or below.
  • Pending disconnect – if your credit balance goes below $0, you will be scheduled to be disconnected (between 9:00am-4:00pm CST) the next day. If you make a payment prior to the disconnection, your services will remain intact.
  • Disconnect – if sufficient payment is not made prior to the scheduled disconnect, services will be turned off until payment is made to bring your account balance above $0.
  • Reconnect – if a disconnect has occurred and you make sufficient payment to bring your account above $0, your account will be reconnected. Once services have been restored, you will receive a reconnect alert.
  • Payment confirmation – once payments have been made, you will receive a payment confirmation
What is it?

Prepay offers a way for you to pay your utilities as you go. No more surprise bills at the end of the month. You have more control over your bill. Pay for utilities before you use them. As a prepaid customer you’ll be empowered to monitor your consumption more closely and better manage your bill.

What is it?

Prepay offers a way for you to pay your utilities as you go. No more surprise bills at the end of the month. You have more control over your bill. Pay for utilities before you use them. As a prepaid customer you’ll be empowered to monitor your consumption more closely and better manage your bill.

How do I avoid disconnection?

To ensure continued service, you must always keep your account balance above $0. You will receive alerts notifying you when your balance is at or below $20. You will also be notified if you are scheduled to be disconnected. If sufficient payment has been made prior to the scheduled disconnect, your service will remain connected.

Are there other fees I will incur?

There is a $0.25 daily fee to be a prepaid customer.

How do I restart services if I’ve been disconnected?

Simply use one of the above payment methods mentioned above. If your account balance is above $0, your services will be connected. We recommend you add enough to not only get above the $0 minimum required balance, but to give you at least a few days of service if not more.

Do I receive alerts?

As a prepaid customer, you’ll get the following alerts once you’ve setup your communication preference in your municipal online payments system:

  • Low Balance – will be sent once your account balance reaches $20 or below.
  • Pending disconnect – if your credit balance goes below $0, you will be scheduled to be disconnected (between 9:00am-4:00pm CST) the next day. If you make a payment prior to the disconnection, your services will remain intact.
  • Disconnect – if sufficient payment is not made prior to the scheduled disconnect, services will be turned off until payment is made to bring your account balance above $0.
  • Reconnect – if a disconnect has occurred and you make sufficient payment to bring your account above $0, your account will be reconnected. Once services have been restored, you will receive a reconnect alert.
  • Payment confirmation – once payments have been made, you will receive a payment confirmation
How do I manage my account?

Log on to your same account log in online. You can view your account balance, your daily cost, your average cost, how many estimated days you have left of service based on your account balance. Your daily bills are displayed in the same municipal online system.

How does it work?

After adding funds to your account, you are billed daily instead of monthly. Your daily bills reduce your account balance. You are required to maintain a balance of $0 or above to maintain utility service. You will receive various alerts to help you manage your balance and to know when its time to add funds.

Will I receive a bill?

Prepaid customers will not receive a paper bill. Instead, prepaid customers will be able to see a daily breakdown of their utility charges through the municipal online payments system.

How do I restart services if I’ve been disconnected?

Simply use one of the above payment methods mentioned above. If your account balance is above $0, your services will be connected. We recommend you add enough to not only get above the $0 minimum required balance, but to give you at least a few days of service if not more.

How do I make payments?

You can make payments through the following methods:

  • In-office
  • Municipal online payments system (through web or phone)
  • Mobile app
  • Quick pay
How do I avoid disconnection?

To ensure continued service, you must always keep your account balance above $0. You will receive alerts notifying you when your balance is at or below $20. You will also be notified if you are scheduled to be disconnected. If sufficient payment has been made prior to the scheduled disconnect, your service will remain connected.

How does it work?

After adding funds to your account, you are billed daily instead of monthly. Your daily bills reduce your account balance. You are required to maintain a balance of $0 or above to maintain utility service. You will receive various alerts to help you manage your balance and to know when its time to add funds.

How does it work?

After adding funds to your account, you are billed daily instead of monthly. Your daily bills reduce your account balance. You are required to maintain a balance of $0 or above to maintain utility service. You will receive various alerts to help you manage your balance and to know when its time to add funds.

Will I receive a bill?

Prepaid customers will not receive a paper bill. Instead, prepaid customers will be able to see a daily breakdown of their utility charges through the municipal online payments system.

Do I receive alerts?

As a prepaid customer, you’ll get the following alerts once you’ve setup your communication preference in your municipal online payments system:

  • Low Balance – will be sent once your account balance reaches $20 or below.
  • Pending disconnect – if your credit balance goes below $0, you will be scheduled to be disconnected (between 9:00am-4:00pm CST) the next day. If you make a payment prior to the disconnection, your services will remain intact.
  • Disconnect – if sufficient payment is not made prior to the scheduled disconnect, services will be turned off until payment is made to bring your account balance above $0.
  • Reconnect – if a disconnect has occurred and you make sufficient payment to bring your account above $0, your account will be reconnected. Once services have been restored, you will receive a reconnect alert.
  • Payment confirmation – once payments have been made, you will receive a payment confirmation
Are there other fees I will incur?

There is a $0.25 daily fee to be a prepaid customer.

Do I receive alerts?

As a prepaid customer, you’ll get the following alerts once you’ve setup your communication preference in your municipal online payments system:

  • Low Balance – will be sent once your account balance reaches $20 or below.
  • Pending disconnect – if your credit balance goes below $0, you will be scheduled to be disconnected (between 9:00am-4:00pm CST) the next day. If you make a payment prior to the disconnection, your services will remain intact.
  • Disconnect – if sufficient payment is not made prior to the scheduled disconnect, services will be turned off until payment is made to bring your account balance above $0.
  • Reconnect – if a disconnect has occurred and you make sufficient payment to bring your account above $0, your account will be reconnected. Once services have been restored, you will receive a reconnect alert.
  • Payment confirmation – once payments have been made, you will receive a payment confirmation
Will I receive a bill?

Prepaid customers will not receive a paper bill. Instead, prepaid customers will be able to see a daily breakdown of their utility charges through the municipal online payments system.

Are there any deposits or fees to sign up?

There are no up-front deposits required. There is a onetime $25 to sign up fee to get started with prepaid. You must have a minimum of $40 in your prepaid account to begin.

How do I make payments?

You can make payments through the following methods:

  • In-office
  • Municipal online payments system (through web or phone)
  • Mobile app
  • Quick pay
How do I avoid disconnection?

To ensure continued service, you must always keep your account balance above $0. You will receive alerts notifying you when your balance is at or below $20. You will also be notified if you are scheduled to be disconnected. If sufficient payment has been made prior to the scheduled disconnect, your service will remain connected.

Are there any deposits or fees to sign up?

There are no up-front deposits required. There is a onetime $25 to sign up fee to get started with prepaid. You must have a minimum of $40 in your prepaid account to begin.

What is it?

Prepay offers a way for you to pay your utilities as you go. No more surprise bills at the end of the month. You have more control over your bill. Pay for utilities before you use them. As a prepaid customer you’ll be empowered to monitor your consumption more closely and better manage your bill.

How do I avoid disconnection?

To ensure continued service, you must always keep your account balance above $0. You will receive alerts notifying you when your balance is at or below $20. You will also be notified if you are scheduled to be disconnected. If sufficient payment has been made prior to the scheduled disconnect, your service will remain connected.

How do I avoid disconnection?

To ensure continued service, you must always keep your account balance above $0. You will receive alerts notifying you when your balance is at or below $20. You will also be notified if you are scheduled to be disconnected. If sufficient payment has been made prior to the scheduled disconnect, your service will remain connected.

How do I avoid disconnection?

To ensure continued service, you must always keep your account balance above $0. You will receive alerts notifying you when your balance is at or below $20. You will also be notified if you are scheduled to be disconnected. If sufficient payment has been made prior to the scheduled disconnect, your service will remain connected.

Are there any deposits or fees to sign up?

There are no up-front deposits required. There is a onetime $25 to sign up fee to get started with prepaid. You must have a minimum of $40 in your prepaid account to begin.

How does it work?

After adding funds to your account, you are billed daily instead of monthly. Your daily bills reduce your account balance. You are required to maintain a balance of $0 or above to maintain utility service. You will receive various alerts to help you manage your balance and to know when its time to add funds.

Are there other fees I will incur?

There is a $0.25 daily fee to be a prepaid customer.

Is prepaid right for me?

Before signing up for prepaid, there are a few things to consider:

  • You must be able to receive notifications via email or phone.
  • Your balance must always remain above $0 to ensure a connected service. If it falls below $0, services will be disconnected with short notice.
  • You will not receive a monthly bill.
  • You must have the electric utility to be eligible for prepaid.
Are there other fees I will incur?

There is a $0.25 daily fee to be a prepaid customer.

How does it work?

After adding funds to your account, you are billed daily instead of monthly. Your daily bills reduce your account balance. You are required to maintain a balance of $0 or above to maintain utility service. You will receive various alerts to help you manage your balance and to know when its time to add funds.

How do I manage my account?

Log on to your same account log in online. You can view your account balance, your daily cost, your average cost, how many estimated days you have left of service based on your account balance. Your daily bills are displayed in the same municipal online system.

How do I restart services if I’ve been disconnected?

Simply use one of the above payment methods mentioned above. If your account balance is above $0, your services will be connected. We recommend you add enough to not only get above the $0 minimum required balance, but to give you at least a few days of service if not more.

How does it work?

After adding funds to your account, you are billed daily instead of monthly. Your daily bills reduce your account balance. You are required to maintain a balance of $0 or above to maintain utility service. You will receive various alerts to help you manage your balance and to know when its time to add funds.

How do I make payments?

You can make payments through the following methods:

  • In-office
  • Municipal online payments system (through web or phone)
  • Mobile app
  • Quick pay
How do I restart services if I’ve been disconnected?

Simply use one of the above payment methods mentioned above. If your account balance is above $0, your services will be connected. We recommend you add enough to not only get above the $0 minimum required balance, but to give you at least a few days of service if not more.

Are there other fees I will incur?

There is a $0.25 daily fee to be a prepaid customer.

How do I restart services if I’ve been disconnected?

Simply use one of the above payment methods mentioned above. If your account balance is above $0, your services will be connected. We recommend you add enough to not only get above the $0 minimum required balance, but to give you at least a few days of service if not more.

Is prepaid right for me?

Before signing up for prepaid, there are a few things to consider:

  • You must be able to receive notifications via email or phone.
  • Your balance must always remain above $0 to ensure a connected service. If it falls below $0, services will be disconnected with short notice.
  • You will not receive a monthly bill.
  • You must have the electric utility to be eligible for prepaid.
How do I restart services if I’ve been disconnected?

Simply use one of the above payment methods mentioned above. If your account balance is above $0, your services will be connected. We recommend you add enough to not only get above the $0 minimum required balance, but to give you at least a few days of service if not more.

How do I make payments?

You can make payments through the following methods:

  • In-office
  • Municipal online payments system (through web or phone)
  • Mobile app
  • Quick pay
How do I avoid disconnection?

To ensure continued service, you must always keep your account balance above $0. You will receive alerts notifying you when your balance is at or below $20. You will also be notified if you are scheduled to be disconnected. If sufficient payment has been made prior to the scheduled disconnect, your service will remain connected.

Is prepaid right for me?

Before signing up for prepaid, there are a few things to consider:

  • You must be able to receive notifications via email or phone.
  • Your balance must always remain above $0 to ensure a connected service. If it falls below $0, services will be disconnected with short notice.
  • You will not receive a monthly bill.
  • You must have the electric utility to be eligible for prepaid.
How do I avoid disconnection?

To ensure continued service, you must always keep your account balance above $0. You will receive alerts notifying you when your balance is at or below $20. You will also be notified if you are scheduled to be disconnected. If sufficient payment has been made prior to the scheduled disconnect, your service will remain connected.

How do I avoid disconnection?

To ensure continued service, you must always keep your account balance above $0. You will receive alerts notifying you when your balance is at or below $20. You will also be notified if you are scheduled to be disconnected. If sufficient payment has been made prior to the scheduled disconnect, your service will remain connected.

How do I manage my account?

Log on to your same account log in online. You can view your account balance, your daily cost, your average cost, how many estimated days you have left of service based on your account balance. Your daily bills are displayed in the same municipal online system.

What is it?

Prepay offers a way for you to pay your utilities as you go. No more surprise bills at the end of the month. You have more control over your bill. Pay for utilities before you use them. As a prepaid customer you’ll be empowered to monitor your consumption more closely and better manage your bill.

What is it?

Prepay offers a way for you to pay your utilities as you go. No more surprise bills at the end of the month. You have more control over your bill. Pay for utilities before you use them. As a prepaid customer you’ll be empowered to monitor your consumption more closely and better manage your bill.

Is prepaid right for me?

Before signing up for prepaid, there are a few things to consider:

  • You must be able to receive notifications via email or phone.
  • Your balance must always remain above $0 to ensure a connected service. If it falls below $0, services will be disconnected with short notice.
  • You will not receive a monthly bill.
  • You must have the electric utility to be eligible for prepaid.
Will I receive a bill?

Prepaid customers will not receive a paper bill. Instead, prepaid customers will be able to see a daily breakdown of their utility charges through the municipal online payments system.

Is prepaid right for me?

Before signing up for prepaid, there are a few things to consider:

  • You must be able to receive notifications via email or phone.
  • Your balance must always remain above $0 to ensure a connected service. If it falls below $0, services will be disconnected with short notice.
  • You will not receive a monthly bill.
  • You must have the electric utility to be eligible for prepaid.
How do I make payments?

You can make payments through the following methods:

  • In-office
  • Municipal online payments system (through web or phone)
  • Mobile app
  • Quick pay
How does it work?

After adding funds to your account, you are billed daily instead of monthly. Your daily bills reduce your account balance. You are required to maintain a balance of $0 or above to maintain utility service. You will receive various alerts to help you manage your balance and to know when its time to add funds.

How do I make payments?

You can make payments through the following methods:

  • In-office
  • Municipal online payments system (through web or phone)
  • Mobile app
  • Quick pay
How do I restart services if I’ve been disconnected?

Simply use one of the above payment methods mentioned above. If your account balance is above $0, your services will be connected. We recommend you add enough to not only get above the $0 minimum required balance, but to give you at least a few days of service if not more.

Is prepaid right for me?

Before signing up for prepaid, there are a few things to consider:

  • You must be able to receive notifications via email or phone.
  • Your balance must always remain above $0 to ensure a connected service. If it falls below $0, services will be disconnected with short notice.
  • You will not receive a monthly bill.
  • You must have the electric utility to be eligible for prepaid.
Are there other fees I will incur?

There is a $0.25 daily fee to be a prepaid customer.

Are there any deposits or fees to sign up?

There are no up-front deposits required. There is a onetime $25 to sign up fee to get started with prepaid. You must have a minimum of $40 in your prepaid account to begin.

Are there other fees I will incur?

There is a $0.25 daily fee to be a prepaid customer.

Are there any deposits or fees to sign up?

There are no up-front deposits required. There is a onetime $25 to sign up fee to get started with prepaid. You must have a minimum of $40 in your prepaid account to begin.

Is prepaid right for me?

Before signing up for prepaid, there are a few things to consider:

  • You must be able to receive notifications via email or phone.
  • Your balance must always remain above $0 to ensure a connected service. If it falls below $0, services will be disconnected with short notice.
  • You will not receive a monthly bill.
  • You must have the electric utility to be eligible for prepaid.
Will I receive a bill?

Prepaid customers will not receive a paper bill. Instead, prepaid customers will be able to see a daily breakdown of their utility charges through the municipal online payments system.

How do I avoid disconnection?

To ensure continued service, you must always keep your account balance above $0. You will receive alerts notifying you when your balance is at or below $20. You will also be notified if you are scheduled to be disconnected. If sufficient payment has been made prior to the scheduled disconnect, your service will remain connected.

Do I receive alerts?

As a prepaid customer, you’ll get the following alerts once you’ve setup your communication preference in your municipal online payments system:

  • Low Balance – will be sent once your account balance reaches $20 or below.
  • Pending disconnect – if your credit balance goes below $0, you will be scheduled to be disconnected (between 9:00am-4:00pm CST) the next day. If you make a payment prior to the disconnection, your services will remain intact.
  • Disconnect – if sufficient payment is not made prior to the scheduled disconnect, services will be turned off until payment is made to bring your account balance above $0.
  • Reconnect – if a disconnect has occurred and you make sufficient payment to bring your account above $0, your account will be reconnected. Once services have been restored, you will receive a reconnect alert.
  • Payment confirmation – once payments have been made, you will receive a payment confirmation
Are there other fees I will incur?

There is a $0.25 daily fee to be a prepaid customer.

How do I restart services if I’ve been disconnected?

Simply use one of the above payment methods mentioned above. If your account balance is above $0, your services will be connected. We recommend you add enough to not only get above the $0 minimum required balance, but to give you at least a few days of service if not more.

What is it?

Prepay offers a way for you to pay your utilities as you go. No more surprise bills at the end of the month. You have more control over your bill. Pay for utilities before you use them. As a prepaid customer you’ll be empowered to monitor your consumption more closely and better manage your bill.

How do I manage my account?

Log on to your same account log in online. You can view your account balance, your daily cost, your average cost, how many estimated days you have left of service based on your account balance. Your daily bills are displayed in the same municipal online system.

How do I make payments?

You can make payments through the following methods:

  • In-office
  • Municipal online payments system (through web or phone)
  • Mobile app
  • Quick pay
How does it work?

After adding funds to your account, you are billed daily instead of monthly. Your daily bills reduce your account balance. You are required to maintain a balance of $0 or above to maintain utility service. You will receive various alerts to help you manage your balance and to know when its time to add funds.

Are there any deposits or fees to sign up?

There are no up-front deposits required. There is a onetime $25 to sign up fee to get started with prepaid. You must have a minimum of $40 in your prepaid account to begin.

Do I receive alerts?

As a prepaid customer, you’ll get the following alerts once you’ve setup your communication preference in your municipal online payments system:

  • Low Balance – will be sent once your account balance reaches $20 or below.
  • Pending disconnect – if your credit balance goes below $0, you will be scheduled to be disconnected (between 9:00am-4:00pm CST) the next day. If you make a payment prior to the disconnection, your services will remain intact.
  • Disconnect – if sufficient payment is not made prior to the scheduled disconnect, services will be turned off until payment is made to bring your account balance above $0.
  • Reconnect – if a disconnect has occurred and you make sufficient payment to bring your account above $0, your account will be reconnected. Once services have been restored, you will receive a reconnect alert.
  • Payment confirmation – once payments have been made, you will receive a payment confirmation
Is prepaid right for me?

Before signing up for prepaid, there are a few things to consider:

  • You must be able to receive notifications via email or phone.
  • Your balance must always remain above $0 to ensure a connected service. If it falls below $0, services will be disconnected with short notice.
  • You will not receive a monthly bill.
  • You must have the electric utility to be eligible for prepaid.
How do I restart services if I’ve been disconnected?

Simply use one of the above payment methods mentioned above. If your account balance is above $0, your services will be connected. We recommend you add enough to not only get above the $0 minimum required balance, but to give you at least a few days of service if not more.

How do I restart services if I’ve been disconnected?

Simply use one of the above payment methods mentioned above. If your account balance is above $0, your services will be connected. We recommend you add enough to not only get above the $0 minimum required balance, but to give you at least a few days of service if not more.

How do I restart services if I’ve been disconnected?

Simply use one of the above payment methods mentioned above. If your account balance is above $0, your services will be connected. We recommend you add enough to not only get above the $0 minimum required balance, but to give you at least a few days of service if not more.

Are there any deposits or fees to sign up?

There are no up-front deposits required. There is a onetime $25 to sign up fee to get started with prepaid. You must have a minimum of $40 in your prepaid account to begin.

Will I receive a bill?

Prepaid customers will not receive a paper bill. Instead, prepaid customers will be able to see a daily breakdown of their utility charges through the municipal online payments system.

Will I receive a bill?

Prepaid customers will not receive a paper bill. Instead, prepaid customers will be able to see a daily breakdown of their utility charges through the municipal online payments system.

How do I avoid disconnection?

To ensure continued service, you must always keep your account balance above $0. You will receive alerts notifying you when your balance is at or below $20. You will also be notified if you are scheduled to be disconnected. If sufficient payment has been made prior to the scheduled disconnect, your service will remain connected.

Will I receive a bill?

Prepaid customers will not receive a paper bill. Instead, prepaid customers will be able to see a daily breakdown of their utility charges through the municipal online payments system.

Are there any deposits or fees to sign up?

There are no up-front deposits required. There is a onetime $25 to sign up fee to get started with prepaid. You must have a minimum of $40 in your prepaid account to begin.

Is prepaid right for me?

Before signing up for prepaid, there are a few things to consider:

  • You must be able to receive notifications via email or phone.
  • Your balance must always remain above $0 to ensure a connected service. If it falls below $0, services will be disconnected with short notice.
  • You will not receive a monthly bill.
  • You must have the electric utility to be eligible for prepaid.
Is prepaid right for me?

Before signing up for prepaid, there are a few things to consider:

  • You must be able to receive notifications via email or phone.
  • Your balance must always remain above $0 to ensure a connected service. If it falls below $0, services will be disconnected with short notice.
  • You will not receive a monthly bill.
  • You must have the electric utility to be eligible for prepaid.
Will I receive a bill?

Prepaid customers will not receive a paper bill. Instead, prepaid customers will be able to see a daily breakdown of their utility charges through the municipal online payments system.

Do I receive alerts?

As a prepaid customer, you’ll get the following alerts once you’ve setup your communication preference in your municipal online payments system:

  • Low Balance – will be sent once your account balance reaches $20 or below.
  • Pending disconnect – if your credit balance goes below $0, you will be scheduled to be disconnected (between 9:00am-4:00pm CST) the next day. If you make a payment prior to the disconnection, your services will remain intact.
  • Disconnect – if sufficient payment is not made prior to the scheduled disconnect, services will be turned off until payment is made to bring your account balance above $0.
  • Reconnect – if a disconnect has occurred and you make sufficient payment to bring your account above $0, your account will be reconnected. Once services have been restored, you will receive a reconnect alert.
  • Payment confirmation – once payments have been made, you will receive a payment confirmation
How do I restart services if I’ve been disconnected?

Simply use one of the above payment methods mentioned above. If your account balance is above $0, your services will be connected. We recommend you add enough to not only get above the $0 minimum required balance, but to give you at least a few days of service if not more.

Is prepaid right for me?

Before signing up for prepaid, there are a few things to consider:

  • You must be able to receive notifications via email or phone.
  • Your balance must always remain above $0 to ensure a connected service. If it falls below $0, services will be disconnected with short notice.
  • You will not receive a monthly bill.
  • You must have the electric utility to be eligible for prepaid.
What is it?

Prepay offers a way for you to pay your utilities as you go. No more surprise bills at the end of the month. You have more control over your bill. Pay for utilities before you use them. As a prepaid customer you’ll be empowered to monitor your consumption more closely and better manage your bill.

Is prepaid right for me?

Before signing up for prepaid, there are a few things to consider:

  • You must be able to receive notifications via email or phone.
  • Your balance must always remain above $0 to ensure a connected service. If it falls below $0, services will be disconnected with short notice.
  • You will not receive a monthly bill.
  • You must have the electric utility to be eligible for prepaid.
Are there other fees I will incur?

There is a $0.25 daily fee to be a prepaid customer.

How do I make payments?

You can make payments through the following methods:

  • In-office
  • Municipal online payments system (through web or phone)
  • Mobile app
  • Quick pay
Are there other fees I will incur?

There is a $0.25 daily fee to be a prepaid customer.

Is prepaid right for me?

Before signing up for prepaid, there are a few things to consider:

  • You must be able to receive notifications via email or phone.
  • Your balance must always remain above $0 to ensure a connected service. If it falls below $0, services will be disconnected with short notice.
  • You will not receive a monthly bill.
  • You must have the electric utility to be eligible for prepaid.
How do I restart services if I’ve been disconnected?

Simply use one of the above payment methods mentioned above. If your account balance is above $0, your services will be connected. We recommend you add enough to not only get above the $0 minimum required balance, but to give you at least a few days of service if not more.

Are there other fees I will incur?

There is a $0.25 daily fee to be a prepaid customer.

How do I avoid disconnection?

To ensure continued service, you must always keep your account balance above $0. You will receive alerts notifying you when your balance is at or below $20. You will also be notified if you are scheduled to be disconnected. If sufficient payment has been made prior to the scheduled disconnect, your service will remain connected.

How do I avoid disconnection?

To ensure continued service, you must always keep your account balance above $0. You will receive alerts notifying you when your balance is at or below $20. You will also be notified if you are scheduled to be disconnected. If sufficient payment has been made prior to the scheduled disconnect, your service will remain connected.

How does it work?

After adding funds to your account, you are billed daily instead of monthly. Your daily bills reduce your account balance. You are required to maintain a balance of $0 or above to maintain utility service. You will receive various alerts to help you manage your balance and to know when its time to add funds.

How does it work?

After adding funds to your account, you are billed daily instead of monthly. Your daily bills reduce your account balance. You are required to maintain a balance of $0 or above to maintain utility service. You will receive various alerts to help you manage your balance and to know when its time to add funds.

Are there other fees I will incur?

There is a $0.25 daily fee to be a prepaid customer.

How do I make payments?

You can make payments through the following methods:

  • In-office
  • Municipal online payments system (through web or phone)
  • Mobile app
  • Quick pay
Are there any deposits or fees to sign up?

There are no up-front deposits required. There is a onetime $25 to sign up fee to get started with prepaid. You must have a minimum of $40 in your prepaid account to begin.

What is it?

Prepay offers a way for you to pay your utilities as you go. No more surprise bills at the end of the month. You have more control over your bill. Pay for utilities before you use them. As a prepaid customer you’ll be empowered to monitor your consumption more closely and better manage your bill.

Are there other fees I will incur?

There is a $0.25 daily fee to be a prepaid customer.

How do I make payments?

You can make payments through the following methods:

  • In-office
  • Municipal online payments system (through web or phone)
  • Mobile app
  • Quick pay
Do I receive alerts?

As a prepaid customer, you’ll get the following alerts once you’ve setup your communication preference in your municipal online payments system:

  • Low Balance – will be sent once your account balance reaches $20 or below.
  • Pending disconnect – if your credit balance goes below $0, you will be scheduled to be disconnected (between 9:00am-4:00pm CST) the next day. If you make a payment prior to the disconnection, your services will remain intact.
  • Disconnect – if sufficient payment is not made prior to the scheduled disconnect, services will be turned off until payment is made to bring your account balance above $0.
  • Reconnect – if a disconnect has occurred and you make sufficient payment to bring your account above $0, your account will be reconnected. Once services have been restored, you will receive a reconnect alert.
  • Payment confirmation – once payments have been made, you will receive a payment confirmation
Will I receive a bill?

Prepaid customers will not receive a paper bill. Instead, prepaid customers will be able to see a daily breakdown of their utility charges through the municipal online payments system.

Are there other fees I will incur?

There is a $0.25 daily fee to be a prepaid customer.

How does it work?

After adding funds to your account, you are billed daily instead of monthly. Your daily bills reduce your account balance. You are required to maintain a balance of $0 or above to maintain utility service. You will receive various alerts to help you manage your balance and to know when its time to add funds.

How do I avoid disconnection?

To ensure continued service, you must always keep your account balance above $0. You will receive alerts notifying you when your balance is at or below $20. You will also be notified if you are scheduled to be disconnected. If sufficient payment has been made prior to the scheduled disconnect, your service will remain connected.

How do I make payments?

You can make payments through the following methods:

  • In-office
  • Municipal online payments system (through web or phone)
  • Mobile app
  • Quick pay
Is prepaid right for me?

Before signing up for prepaid, there are a few things to consider:

  • You must be able to receive notifications via email or phone.
  • Your balance must always remain above $0 to ensure a connected service. If it falls below $0, services will be disconnected with short notice.
  • You will not receive a monthly bill.
  • You must have the electric utility to be eligible for prepaid.
How do I make payments?

You can make payments through the following methods:

  • In-office
  • Municipal online payments system (through web or phone)
  • Mobile app
  • Quick pay
Will I receive a bill?

Prepaid customers will not receive a paper bill. Instead, prepaid customers will be able to see a daily breakdown of their utility charges through the municipal online payments system.

Is prepaid right for me?

Before signing up for prepaid, there are a few things to consider:

  • You must be able to receive notifications via email or phone.
  • Your balance must always remain above $0 to ensure a connected service. If it falls below $0, services will be disconnected with short notice.
  • You will not receive a monthly bill.
  • You must have the electric utility to be eligible for prepaid.
How do I restart services if I’ve been disconnected?

Simply use one of the above payment methods mentioned above. If your account balance is above $0, your services will be connected. We recommend you add enough to not only get above the $0 minimum required balance, but to give you at least a few days of service if not more.

How do I make payments?

You can make payments through the following methods:

  • In-office
  • Municipal online payments system (through web or phone)
  • Mobile app
  • Quick pay
Are there other fees I will incur?

There is a $0.25 daily fee to be a prepaid customer.

What is it?

Prepay offers a way for you to pay your utilities as you go. No more surprise bills at the end of the month. You have more control over your bill. Pay for utilities before you use them. As a prepaid customer you’ll be empowered to monitor your consumption more closely and better manage your bill.

How does it work?

After adding funds to your account, you are billed daily instead of monthly. Your daily bills reduce your account balance. You are required to maintain a balance of $0 or above to maintain utility service. You will receive various alerts to help you manage your balance and to know when its time to add funds.

Is prepaid right for me?

Before signing up for prepaid, there are a few things to consider:

  • You must be able to receive notifications via email or phone.
  • Your balance must always remain above $0 to ensure a connected service. If it falls below $0, services will be disconnected with short notice.
  • You will not receive a monthly bill.
  • You must have the electric utility to be eligible for prepaid.
How do I restart services if I’ve been disconnected?

Simply use one of the above payment methods mentioned above. If your account balance is above $0, your services will be connected. We recommend you add enough to not only get above the $0 minimum required balance, but to give you at least a few days of service if not more.

Will I receive a bill?

Prepaid customers will not receive a paper bill. Instead, prepaid customers will be able to see a daily breakdown of their utility charges through the municipal online payments system.

How do I restart services if I’ve been disconnected?

Simply use one of the above payment methods mentioned above. If your account balance is above $0, your services will be connected. We recommend you add enough to not only get above the $0 minimum required balance, but to give you at least a few days of service if not more.

How do I restart services if I’ve been disconnected?

Simply use one of the above payment methods mentioned above. If your account balance is above $0, your services will be connected. We recommend you add enough to not only get above the $0 minimum required balance, but to give you at least a few days of service if not more.

Are there any deposits or fees to sign up?

There are no up-front deposits required. There is a onetime $25 to sign up fee to get started with prepaid. You must have a minimum of $40 in your prepaid account to begin.

How do I manage my account?

Log on to your same account log in online. You can view your account balance, your daily cost, your average cost, how many estimated days you have left of service based on your account balance. Your daily bills are displayed in the same municipal online system.

Are there any deposits or fees to sign up?

There are no up-front deposits required. There is a onetime $25 to sign up fee to get started with prepaid. You must have a minimum of $40 in your prepaid account to begin.

How do I make payments?

You can make payments through the following methods:

  • In-office
  • Municipal online payments system (through web or phone)
  • Mobile app
  • Quick pay
How do I restart services if I’ve been disconnected?

Simply use one of the above payment methods mentioned above. If your account balance is above $0, your services will be connected. We recommend you add enough to not only get above the $0 minimum required balance, but to give you at least a few days of service if not more.

How do I make payments?

You can make payments through the following methods:

  • In-office
  • Municipal online payments system (through web or phone)
  • Mobile app
  • Quick pay
Are there other fees I will incur?

There is a $0.25 daily fee to be a prepaid customer.

What is it?

Prepay offers a way for you to pay your utilities as you go. No more surprise bills at the end of the month. You have more control over your bill. Pay for utilities before you use them. As a prepaid customer you’ll be empowered to monitor your consumption more closely and better manage your bill.

How do I make payments?

You can make payments through the following methods:

  • In-office
  • Municipal online payments system (through web or phone)
  • Mobile app
  • Quick pay
Are there other fees I will incur?

There is a $0.25 daily fee to be a prepaid customer.

What is it?

Prepay offers a way for you to pay your utilities as you go. No more surprise bills at the end of the month. You have more control over your bill. Pay for utilities before you use them. As a prepaid customer you’ll be empowered to monitor your consumption more closely and better manage your bill.

Will I receive a bill?

Prepaid customers will not receive a paper bill. Instead, prepaid customers will be able to see a daily breakdown of their utility charges through the municipal online payments system.

Will I receive a bill?

Prepaid customers will not receive a paper bill. Instead, prepaid customers will be able to see a daily breakdown of their utility charges through the municipal online payments system.

Will I receive a bill?

Prepaid customers will not receive a paper bill. Instead, prepaid customers will be able to see a daily breakdown of their utility charges through the municipal online payments system.

Will I receive a bill?

Prepaid customers will not receive a paper bill. Instead, prepaid customers will be able to see a daily breakdown of their utility charges through the municipal online payments system.

How does it work?

After adding funds to your account, you are billed daily instead of monthly. Your daily bills reduce your account balance. You are required to maintain a balance of $0 or above to maintain utility service. You will receive various alerts to help you manage your balance and to know when its time to add funds.

What is it?

Prepay offers a way for you to pay your utilities as you go. No more surprise bills at the end of the month. You have more control over your bill. Pay for utilities before you use them. As a prepaid customer you’ll be empowered to monitor your consumption more closely and better manage your bill.

How does it work?

After adding funds to your account, you are billed daily instead of monthly. Your daily bills reduce your account balance. You are required to maintain a balance of $0 or above to maintain utility service. You will receive various alerts to help you manage your balance and to know when its time to add funds.

How does it work?

After adding funds to your account, you are billed daily instead of monthly. Your daily bills reduce your account balance. You are required to maintain a balance of $0 or above to maintain utility service. You will receive various alerts to help you manage your balance and to know when its time to add funds.

How does it work?

After adding funds to your account, you are billed daily instead of monthly. Your daily bills reduce your account balance. You are required to maintain a balance of $0 or above to maintain utility service. You will receive various alerts to help you manage your balance and to know when its time to add funds.

How do I manage my account?

Log on to your same account log in online. You can view your account balance, your daily cost, your average cost, how many estimated days you have left of service based on your account balance. Your daily bills are displayed in the same municipal online system.

How do I make payments?

You can make payments through the following methods:

  • In-office
  • Municipal online payments system (through web or phone)
  • Mobile app
  • Quick pay
How do I manage my account?

Log on to your same account log in online. You can view your account balance, your daily cost, your average cost, how many estimated days you have left of service based on your account balance. Your daily bills are displayed in the same municipal online system.

Will I receive a bill?

Prepaid customers will not receive a paper bill. Instead, prepaid customers will be able to see a daily breakdown of their utility charges through the municipal online payments system.

How do I manage my account?

Log on to your same account log in online. You can view your account balance, your daily cost, your average cost, how many estimated days you have left of service based on your account balance. Your daily bills are displayed in the same municipal online system.

What is it?

Prepay offers a way for you to pay your utilities as you go. No more surprise bills at the end of the month. You have more control over your bill. Pay for utilities before you use them. As a prepaid customer you’ll be empowered to monitor your consumption more closely and better manage your bill.

How does it work?

After adding funds to your account, you are billed daily instead of monthly. Your daily bills reduce your account balance. You are required to maintain a balance of $0 or above to maintain utility service. You will receive various alerts to help you manage your balance and to know when its time to add funds.

How do I avoid disconnection?

To ensure continued service, you must always keep your account balance above $0. You will receive alerts notifying you when your balance is at or below $20. You will also be notified if you are scheduled to be disconnected. If sufficient payment has been made prior to the scheduled disconnect, your service will remain connected.

How does it work?

After adding funds to your account, you are billed daily instead of monthly. Your daily bills reduce your account balance. You are required to maintain a balance of $0 or above to maintain utility service. You will receive various alerts to help you manage your balance and to know when its time to add funds.

Will I receive a bill?

Prepaid customers will not receive a paper bill. Instead, prepaid customers will be able to see a daily breakdown of their utility charges through the municipal online payments system.

What is it?

Prepay offers a way for you to pay your utilities as you go. No more surprise bills at the end of the month. You have more control over your bill. Pay for utilities before you use them. As a prepaid customer you’ll be empowered to monitor your consumption more closely and better manage your bill.

How do I manage my account?

Log on to your same account log in online. You can view your account balance, your daily cost, your average cost, how many estimated days you have left of service based on your account balance. Your daily bills are displayed in the same municipal online system.

How do I restart services if I’ve been disconnected?

Simply use one of the above payment methods mentioned above. If your account balance is above $0, your services will be connected. We recommend you add enough to not only get above the $0 minimum required balance, but to give you at least a few days of service if not more.

How do I make payments?

You can make payments through the following methods:

  • In-office
  • Municipal online payments system (through web or phone)
  • Mobile app
  • Quick pay
How does it work?

After adding funds to your account, you are billed daily instead of monthly. Your daily bills reduce your account balance. You are required to maintain a balance of $0 or above to maintain utility service. You will receive various alerts to help you manage your balance and to know when its time to add funds.

Is prepaid right for me?

Before signing up for prepaid, there are a few things to consider:

  • You must be able to receive notifications via email or phone.
  • Your balance must always remain above $0 to ensure a connected service. If it falls below $0, services will be disconnected with short notice.
  • You will not receive a monthly bill.
  • You must have the electric utility to be eligible for prepaid.
What is it?

Prepay offers a way for you to pay your utilities as you go. No more surprise bills at the end of the month. You have more control over your bill. Pay for utilities before you use them. As a prepaid customer you’ll be empowered to monitor your consumption more closely and better manage your bill.

Will I receive a bill?

Prepaid customers will not receive a paper bill. Instead, prepaid customers will be able to see a daily breakdown of their utility charges through the municipal online payments system.

How do I avoid disconnection?

To ensure continued service, you must always keep your account balance above $0. You will receive alerts notifying you when your balance is at or below $20. You will also be notified if you are scheduled to be disconnected. If sufficient payment has been made prior to the scheduled disconnect, your service will remain connected.

How do I make payments?

You can make payments through the following methods:

  • In-office
  • Municipal online payments system (through web or phone)
  • Mobile app
  • Quick pay
Do I receive alerts?

As a prepaid customer, you’ll get the following alerts once you’ve setup your communication preference in your municipal online payments system:

  • Low Balance – will be sent once your account balance reaches $20 or below.
  • Pending disconnect – if your credit balance goes below $0, you will be scheduled to be disconnected (between 9:00am-4:00pm CST) the next day. If you make a payment prior to the disconnection, your services will remain intact.
  • Disconnect – if sufficient payment is not made prior to the scheduled disconnect, services will be turned off until payment is made to bring your account balance above $0.
  • Reconnect – if a disconnect has occurred and you make sufficient payment to bring your account above $0, your account will be reconnected. Once services have been restored, you will receive a reconnect alert.
  • Payment confirmation – once payments have been made, you will receive a payment confirmation
How do I make payments?

You can make payments through the following methods:

  • In-office
  • Municipal online payments system (through web or phone)
  • Mobile app
  • Quick pay
Is prepaid right for me?

Before signing up for prepaid, there are a few things to consider:

  • You must be able to receive notifications via email or phone.
  • Your balance must always remain above $0 to ensure a connected service. If it falls below $0, services will be disconnected with short notice.
  • You will not receive a monthly bill.
  • You must have the electric utility to be eligible for prepaid.
What is it?

Prepay offers a way for you to pay your utilities as you go. No more surprise bills at the end of the month. You have more control over your bill. Pay for utilities before you use them. As a prepaid customer you’ll be empowered to monitor your consumption more closely and better manage your bill.

Are there other fees I will incur?

There is a $0.25 daily fee to be a prepaid customer.

How does it work?

After adding funds to your account, you are billed daily instead of monthly. Your daily bills reduce your account balance. You are required to maintain a balance of $0 or above to maintain utility service. You will receive various alerts to help you manage your balance and to know when its time to add funds.

Do I receive alerts?

As a prepaid customer, you’ll get the following alerts once you’ve setup your communication preference in your municipal online payments system:

  • Low Balance – will be sent once your account balance reaches $20 or below.
  • Pending disconnect – if your credit balance goes below $0, you will be scheduled to be disconnected (between 9:00am-4:00pm CST) the next day. If you make a payment prior to the disconnection, your services will remain intact.
  • Disconnect – if sufficient payment is not made prior to the scheduled disconnect, services will be turned off until payment is made to bring your account balance above $0.
  • Reconnect – if a disconnect has occurred and you make sufficient payment to bring your account above $0, your account will be reconnected. Once services have been restored, you will receive a reconnect alert.
  • Payment confirmation – once payments have been made, you will receive a payment confirmation
How do I restart services if I’ve been disconnected?

Simply use one of the above payment methods mentioned above. If your account balance is above $0, your services will be connected. We recommend you add enough to not only get above the $0 minimum required balance, but to give you at least a few days of service if not more.

What is it?

Prepay offers a way for you to pay your utilities as you go. No more surprise bills at the end of the month. You have more control over your bill. Pay for utilities before you use them. As a prepaid customer you’ll be empowered to monitor your consumption more closely and better manage your bill.

How does it work?

After adding funds to your account, you are billed daily instead of monthly. Your daily bills reduce your account balance. You are required to maintain a balance of $0 or above to maintain utility service. You will receive various alerts to help you manage your balance and to know when its time to add funds.

Is prepaid right for me?

Before signing up for prepaid, there are a few things to consider:

  • You must be able to receive notifications via email or phone.
  • Your balance must always remain above $0 to ensure a connected service. If it falls below $0, services will be disconnected with short notice.
  • You will not receive a monthly bill.
  • You must have the electric utility to be eligible for prepaid.
How do I restart services if I’ve been disconnected?

Simply use one of the above payment methods mentioned above. If your account balance is above $0, your services will be connected. We recommend you add enough to not only get above the $0 minimum required balance, but to give you at least a few days of service if not more.

How do I manage my account?

Log on to your same account log in online. You can view your account balance, your daily cost, your average cost, how many estimated days you have left of service based on your account balance. Your daily bills are displayed in the same municipal online system.

Will I receive a bill?

Prepaid customers will not receive a paper bill. Instead, prepaid customers will be able to see a daily breakdown of their utility charges through the municipal online payments system.

Are there other fees I will incur?

There is a $0.25 daily fee to be a prepaid customer.

How do I manage my account?

Log on to your same account log in online. You can view your account balance, your daily cost, your average cost, how many estimated days you have left of service based on your account balance. Your daily bills are displayed in the same municipal online system.

Do I receive alerts?

As a prepaid customer, you’ll get the following alerts once you’ve setup your communication preference in your municipal online payments system:

  • Low Balance – will be sent once your account balance reaches $20 or below.
  • Pending disconnect – if your credit balance goes below $0, you will be scheduled to be disconnected (between 9:00am-4:00pm CST) the next day. If you make a payment prior to the disconnection, your services will remain intact.
  • Disconnect – if sufficient payment is not made prior to the scheduled disconnect, services will be turned off until payment is made to bring your account balance above $0.
  • Reconnect – if a disconnect has occurred and you make sufficient payment to bring your account above $0, your account will be reconnected. Once services have been restored, you will receive a reconnect alert.
  • Payment confirmation – once payments have been made, you will receive a payment confirmation
Are there any deposits or fees to sign up?

There are no up-front deposits required. There is a onetime $25 to sign up fee to get started with prepaid. You must have a minimum of $40 in your prepaid account to begin.

How do I avoid disconnection?

To ensure continued service, you must always keep your account balance above $0. You will receive alerts notifying you when your balance is at or below $20. You will also be notified if you are scheduled to be disconnected. If sufficient payment has been made prior to the scheduled disconnect, your service will remain connected.

How do I restart services if I’ve been disconnected?

Simply use one of the above payment methods mentioned above. If your account balance is above $0, your services will be connected. We recommend you add enough to not only get above the $0 minimum required balance, but to give you at least a few days of service if not more.

How do I make payments?

You can make payments through the following methods:

  • In-office
  • Municipal online payments system (through web or phone)
  • Mobile app
  • Quick pay
How do I make payments?

You can make payments through the following methods:

  • In-office
  • Municipal online payments system (through web or phone)
  • Mobile app
  • Quick pay
How does it work?

After adding funds to your account, you are billed daily instead of monthly. Your daily bills reduce your account balance. You are required to maintain a balance of $0 or above to maintain utility service. You will receive various alerts to help you manage your balance and to know when its time to add funds.

What is it?

Prepay offers a way for you to pay your utilities as you go. No more surprise bills at the end of the month. You have more control over your bill. Pay for utilities before you use them. As a prepaid customer you’ll be empowered to monitor your consumption more closely and better manage your bill.

Are there any deposits or fees to sign up?

There are no up-front deposits required. There is a onetime $25 to sign up fee to get started with prepaid. You must have a minimum of $40 in your prepaid account to begin.

Is prepaid right for me?

Before signing up for prepaid, there are a few things to consider:

  • You must be able to receive notifications via email or phone.
  • Your balance must always remain above $0 to ensure a connected service. If it falls below $0, services will be disconnected with short notice.
  • You will not receive a monthly bill.
  • You must have the electric utility to be eligible for prepaid.
How do I manage my account?

Log on to your same account log in online. You can view your account balance, your daily cost, your average cost, how many estimated days you have left of service based on your account balance. Your daily bills are displayed in the same municipal online system.

Are there other fees I will incur?

There is a $0.25 daily fee to be a prepaid customer.

Will I receive a bill?

Prepaid customers will not receive a paper bill. Instead, prepaid customers will be able to see a daily breakdown of their utility charges through the municipal online payments system.

How do I avoid disconnection?

To ensure continued service, you must always keep your account balance above $0. You will receive alerts notifying you when your balance is at or below $20. You will also be notified if you are scheduled to be disconnected. If sufficient payment has been made prior to the scheduled disconnect, your service will remain connected.

Do I receive alerts?

As a prepaid customer, you’ll get the following alerts once you’ve setup your communication preference in your municipal online payments system:

  • Low Balance – will be sent once your account balance reaches $20 or below.
  • Pending disconnect – if your credit balance goes below $0, you will be scheduled to be disconnected (between 9:00am-4:00pm CST) the next day. If you make a payment prior to the disconnection, your services will remain intact.
  • Disconnect – if sufficient payment is not made prior to the scheduled disconnect, services will be turned off until payment is made to bring your account balance above $0.
  • Reconnect – if a disconnect has occurred and you make sufficient payment to bring your account above $0, your account will be reconnected. Once services have been restored, you will receive a reconnect alert.
  • Payment confirmation – once payments have been made, you will receive a payment confirmation
How do I avoid disconnection?

To ensure continued service, you must always keep your account balance above $0. You will receive alerts notifying you when your balance is at or below $20. You will also be notified if you are scheduled to be disconnected. If sufficient payment has been made prior to the scheduled disconnect, your service will remain connected.

Are there any deposits or fees to sign up?

There are no up-front deposits required. There is a onetime $25 to sign up fee to get started with prepaid. You must have a minimum of $40 in your prepaid account to begin.

How do I manage my account?

Log on to your same account log in online. You can view your account balance, your daily cost, your average cost, how many estimated days you have left of service based on your account balance. Your daily bills are displayed in the same municipal online system.

Will I receive a bill?

Prepaid customers will not receive a paper bill. Instead, prepaid customers will be able to see a daily breakdown of their utility charges through the municipal online payments system.

How do I restart services if I’ve been disconnected?

Simply use one of the above payment methods mentioned above. If your account balance is above $0, your services will be connected. We recommend you add enough to not only get above the $0 minimum required balance, but to give you at least a few days of service if not more.

Is prepaid right for me?

Before signing up for prepaid, there are a few things to consider:

  • You must be able to receive notifications via email or phone.
  • Your balance must always remain above $0 to ensure a connected service. If it falls below $0, services will be disconnected with short notice.
  • You will not receive a monthly bill.
  • You must have the electric utility to be eligible for prepaid.
Are there any deposits or fees to sign up?

There are no up-front deposits required. There is a onetime $25 to sign up fee to get started with prepaid. You must have a minimum of $40 in your prepaid account to begin.

How do I manage my account?

Log on to your same account log in online. You can view your account balance, your daily cost, your average cost, how many estimated days you have left of service based on your account balance. Your daily bills are displayed in the same municipal online system.

Do I receive alerts?

As a prepaid customer, you’ll get the following alerts once you’ve setup your communication preference in your municipal online payments system:

  • Low Balance – will be sent once your account balance reaches $20 or below.
  • Pending disconnect – if your credit balance goes below $0, you will be scheduled to be disconnected (between 9:00am-4:00pm CST) the next day. If you make a payment prior to the disconnection, your services will remain intact.
  • Disconnect – if sufficient payment is not made prior to the scheduled disconnect, services will be turned off until payment is made to bring your account balance above $0.
  • Reconnect – if a disconnect has occurred and you make sufficient payment to bring your account above $0, your account will be reconnected. Once services have been restored, you will receive a reconnect alert.
  • Payment confirmation – once payments have been made, you will receive a payment confirmation
Do I receive alerts?

As a prepaid customer, you’ll get the following alerts once you’ve setup your communication preference in your municipal online payments system:

  • Low Balance – will be sent once your account balance reaches $20 or below.
  • Pending disconnect – if your credit balance goes below $0, you will be scheduled to be disconnected (between 9:00am-4:00pm CST) the next day. If you make a payment prior to the disconnection, your services will remain intact.
  • Disconnect – if sufficient payment is not made prior to the scheduled disconnect, services will be turned off until payment is made to bring your account balance above $0.
  • Reconnect – if a disconnect has occurred and you make sufficient payment to bring your account above $0, your account will be reconnected. Once services have been restored, you will receive a reconnect alert.
  • Payment confirmation – once payments have been made, you will receive a payment confirmation
How do I avoid disconnection?

To ensure continued service, you must always keep your account balance above $0. You will receive alerts notifying you when your balance is at or below $20. You will also be notified if you are scheduled to be disconnected. If sufficient payment has been made prior to the scheduled disconnect, your service will remain connected.

Do I receive alerts?

As a prepaid customer, you’ll get the following alerts once you’ve setup your communication preference in your municipal online payments system:

  • Low Balance – will be sent once your account balance reaches $20 or below.
  • Pending disconnect – if your credit balance goes below $0, you will be scheduled to be disconnected (between 9:00am-4:00pm CST) the next day. If you make a payment prior to the disconnection, your services will remain intact.
  • Disconnect – if sufficient payment is not made prior to the scheduled disconnect, services will be turned off until payment is made to bring your account balance above $0.
  • Reconnect – if a disconnect has occurred and you make sufficient payment to bring your account above $0, your account will be reconnected. Once services have been restored, you will receive a reconnect alert.
  • Payment confirmation – once payments have been made, you will receive a payment confirmation
Is prepaid right for me?

Before signing up for prepaid, there are a few things to consider:

  • You must be able to receive notifications via email or phone.
  • Your balance must always remain above $0 to ensure a connected service. If it falls below $0, services will be disconnected with short notice.
  • You will not receive a monthly bill.
  • You must have the electric utility to be eligible for prepaid.
Will I receive a bill?

Prepaid customers will not receive a paper bill. Instead, prepaid customers will be able to see a daily breakdown of their utility charges through the municipal online payments system.

Will I receive a bill?

Prepaid customers will not receive a paper bill. Instead, prepaid customers will be able to see a daily breakdown of their utility charges through the municipal online payments system.

Are there other fees I will incur?

There is a $0.25 daily fee to be a prepaid customer.

Is prepaid right for me?

Before signing up for prepaid, there are a few things to consider:

  • You must be able to receive notifications via email or phone.
  • Your balance must always remain above $0 to ensure a connected service. If it falls below $0, services will be disconnected with short notice.
  • You will not receive a monthly bill.
  • You must have the electric utility to be eligible for prepaid.
How do I manage my account?

Log on to your same account log in online. You can view your account balance, your daily cost, your average cost, how many estimated days you have left of service based on your account balance. Your daily bills are displayed in the same municipal online system.

How does it work?

After adding funds to your account, you are billed daily instead of monthly. Your daily bills reduce your account balance. You are required to maintain a balance of $0 or above to maintain utility service. You will receive various alerts to help you manage your balance and to know when its time to add funds.

How do I restart services if I’ve been disconnected?

Simply use one of the above payment methods mentioned above. If your account balance is above $0, your services will be connected. We recommend you add enough to not only get above the $0 minimum required balance, but to give you at least a few days of service if not more.

How do I manage my account?

Log on to your same account log in online. You can view your account balance, your daily cost, your average cost, how many estimated days you have left of service based on your account balance. Your daily bills are displayed in the same municipal online system.

How do I manage my account?

Log on to your same account log in online. You can view your account balance, your daily cost, your average cost, how many estimated days you have left of service based on your account balance. Your daily bills are displayed in the same municipal online system.

Are there any deposits or fees to sign up?

There are no up-front deposits required. There is a onetime $25 to sign up fee to get started with prepaid. You must have a minimum of $40 in your prepaid account to begin.

Will I receive a bill?

Prepaid customers will not receive a paper bill. Instead, prepaid customers will be able to see a daily breakdown of their utility charges through the municipal online payments system.

How do I avoid disconnection?

To ensure continued service, you must always keep your account balance above $0. You will receive alerts notifying you when your balance is at or below $20. You will also be notified if you are scheduled to be disconnected. If sufficient payment has been made prior to the scheduled disconnect, your service will remain connected.

How do I restart services if I’ve been disconnected?

Simply use one of the above payment methods mentioned above. If your account balance is above $0, your services will be connected. We recommend you add enough to not only get above the $0 minimum required balance, but to give you at least a few days of service if not more.

Is prepaid right for me?

Before signing up for prepaid, there are a few things to consider:

  • You must be able to receive notifications via email or phone.
  • Your balance must always remain above $0 to ensure a connected service. If it falls below $0, services will be disconnected with short notice.
  • You will not receive a monthly bill.
  • You must have the electric utility to be eligible for prepaid.
How do I manage my account?

Log on to your same account log in online. You can view your account balance, your daily cost, your average cost, how many estimated days you have left of service based on your account balance. Your daily bills are displayed in the same municipal online system.

How do I avoid disconnection?

To ensure continued service, you must always keep your account balance above $0. You will receive alerts notifying you when your balance is at or below $20. You will also be notified if you are scheduled to be disconnected. If sufficient payment has been made prior to the scheduled disconnect, your service will remain connected.

What is it?

Prepay offers a way for you to pay your utilities as you go. No more surprise bills at the end of the month. You have more control over your bill. Pay for utilities before you use them. As a prepaid customer you’ll be empowered to monitor your consumption more closely and better manage your bill.

Are there any deposits or fees to sign up?

There are no up-front deposits required. There is a onetime $25 to sign up fee to get started with prepaid. You must have a minimum of $40 in your prepaid account to begin.

Do I receive alerts?

As a prepaid customer, you’ll get the following alerts once you’ve setup your communication preference in your municipal online payments system:

  • Low Balance – will be sent once your account balance reaches $20 or below.
  • Pending disconnect – if your credit balance goes below $0, you will be scheduled to be disconnected (between 9:00am-4:00pm CST) the next day. If you make a payment prior to the disconnection, your services will remain intact.
  • Disconnect – if sufficient payment is not made prior to the scheduled disconnect, services will be turned off until payment is made to bring your account balance above $0.
  • Reconnect – if a disconnect has occurred and you make sufficient payment to bring your account above $0, your account will be reconnected. Once services have been restored, you will receive a reconnect alert.
  • Payment confirmation – once payments have been made, you will receive a payment confirmation
How do I restart services if I’ve been disconnected?

Simply use one of the above payment methods mentioned above. If your account balance is above $0, your services will be connected. We recommend you add enough to not only get above the $0 minimum required balance, but to give you at least a few days of service if not more.

What is it?

Prepay offers a way for you to pay your utilities as you go. No more surprise bills at the end of the month. You have more control over your bill. Pay for utilities before you use them. As a prepaid customer you’ll be empowered to monitor your consumption more closely and better manage your bill.

Do I receive alerts?

As a prepaid customer, you’ll get the following alerts once you’ve setup your communication preference in your municipal online payments system:

  • Low Balance – will be sent once your account balance reaches $20 or below.
  • Pending disconnect – if your credit balance goes below $0, you will be scheduled to be disconnected (between 9:00am-4:00pm CST) the next day. If you make a payment prior to the disconnection, your services will remain intact.
  • Disconnect – if sufficient payment is not made prior to the scheduled disconnect, services will be turned off until payment is made to bring your account balance above $0.
  • Reconnect – if a disconnect has occurred and you make sufficient payment to bring your account above $0, your account will be reconnected. Once services have been restored, you will receive a reconnect alert.
  • Payment confirmation – once payments have been made, you will receive a payment confirmation
What is it?

Prepay offers a way for you to pay your utilities as you go. No more surprise bills at the end of the month. You have more control over your bill. Pay for utilities before you use them. As a prepaid customer you’ll be empowered to monitor your consumption more closely and better manage your bill.

How do I manage my account?

Log on to your same account log in online. You can view your account balance, your daily cost, your average cost, how many estimated days you have left of service based on your account balance. Your daily bills are displayed in the same municipal online system.

Are there other fees I will incur?

There is a $0.25 daily fee to be a prepaid customer.

Are there other fees I will incur?

There is a $0.25 daily fee to be a prepaid customer.

How do I restart services if I’ve been disconnected?

Simply use one of the above payment methods mentioned above. If your account balance is above $0, your services will be connected. We recommend you add enough to not only get above the $0 minimum required balance, but to give you at least a few days of service if not more.

What is it?

Prepay offers a way for you to pay your utilities as you go. No more surprise bills at the end of the month. You have more control over your bill. Pay for utilities before you use them. As a prepaid customer you’ll be empowered to monitor your consumption more closely and better manage your bill.

What is it?

Prepay offers a way for you to pay your utilities as you go. No more surprise bills at the end of the month. You have more control over your bill. Pay for utilities before you use them. As a prepaid customer you’ll be empowered to monitor your consumption more closely and better manage your bill.

What is it?

Prepay offers a way for you to pay your utilities as you go. No more surprise bills at the end of the month. You have more control over your bill. Pay for utilities before you use them. As a prepaid customer you’ll be empowered to monitor your consumption more closely and better manage your bill.

How do I avoid disconnection?

To ensure continued service, you must always keep your account balance above $0. You will receive alerts notifying you when your balance is at or below $20. You will also be notified if you are scheduled to be disconnected. If sufficient payment has been made prior to the scheduled disconnect, your service will remain connected.

How do I restart services if I’ve been disconnected?

Simply use one of the above payment methods mentioned above. If your account balance is above $0, your services will be connected. We recommend you add enough to not only get above the $0 minimum required balance, but to give you at least a few days of service if not more.

Is prepaid right for me?

Before signing up for prepaid, there are a few things to consider:

  • You must be able to receive notifications via email or phone.
  • Your balance must always remain above $0 to ensure a connected service. If it falls below $0, services will be disconnected with short notice.
  • You will not receive a monthly bill.
  • You must have the electric utility to be eligible for prepaid.
What is it?

Prepay offers a way for you to pay your utilities as you go. No more surprise bills at the end of the month. You have more control over your bill. Pay for utilities before you use them. As a prepaid customer you’ll be empowered to monitor your consumption more closely and better manage your bill.

Do I receive alerts?

As a prepaid customer, you’ll get the following alerts once you’ve setup your communication preference in your municipal online payments system:

  • Low Balance – will be sent once your account balance reaches $20 or below.
  • Pending disconnect – if your credit balance goes below $0, you will be scheduled to be disconnected (between 9:00am-4:00pm CST) the next day. If you make a payment prior to the disconnection, your services will remain intact.
  • Disconnect – if sufficient payment is not made prior to the scheduled disconnect, services will be turned off until payment is made to bring your account balance above $0.
  • Reconnect – if a disconnect has occurred and you make sufficient payment to bring your account above $0, your account will be reconnected. Once services have been restored, you will receive a reconnect alert.
  • Payment confirmation – once payments have been made, you will receive a payment confirmation
How do I restart services if I’ve been disconnected?

Simply use one of the above payment methods mentioned above. If your account balance is above $0, your services will be connected. We recommend you add enough to not only get above the $0 minimum required balance, but to give you at least a few days of service if not more.

How do I avoid disconnection?

To ensure continued service, you must always keep your account balance above $0. You will receive alerts notifying you when your balance is at or below $20. You will also be notified if you are scheduled to be disconnected. If sufficient payment has been made prior to the scheduled disconnect, your service will remain connected.

Are there other fees I will incur?

There is a $0.25 daily fee to be a prepaid customer.

Is prepaid right for me?

Before signing up for prepaid, there are a few things to consider:

  • You must be able to receive notifications via email or phone.
  • Your balance must always remain above $0 to ensure a connected service. If it falls below $0, services will be disconnected with short notice.
  • You will not receive a monthly bill.
  • You must have the electric utility to be eligible for prepaid.
Do I receive alerts?

As a prepaid customer, you’ll get the following alerts once you’ve setup your communication preference in your municipal online payments system:

  • Low Balance – will be sent once your account balance reaches $20 or below.
  • Pending disconnect – if your credit balance goes below $0, you will be scheduled to be disconnected (between 9:00am-4:00pm CST) the next day. If you make a payment prior to the disconnection, your services will remain intact.
  • Disconnect – if sufficient payment is not made prior to the scheduled disconnect, services will be turned off until payment is made to bring your account balance above $0.
  • Reconnect – if a disconnect has occurred and you make sufficient payment to bring your account above $0, your account will be reconnected. Once services have been restored, you will receive a reconnect alert.
  • Payment confirmation – once payments have been made, you will receive a payment confirmation
How do I manage my account?

Log on to your same account log in online. You can view your account balance, your daily cost, your average cost, how many estimated days you have left of service based on your account balance. Your daily bills are displayed in the same municipal online system.

How does it work?

After adding funds to your account, you are billed daily instead of monthly. Your daily bills reduce your account balance. You are required to maintain a balance of $0 or above to maintain utility service. You will receive various alerts to help you manage your balance and to know when its time to add funds.

How does it work?

After adding funds to your account, you are billed daily instead of monthly. Your daily bills reduce your account balance. You are required to maintain a balance of $0 or above to maintain utility service. You will receive various alerts to help you manage your balance and to know when its time to add funds.

Is prepaid right for me?

Before signing up for prepaid, there are a few things to consider:

  • You must be able to receive notifications via email or phone.
  • Your balance must always remain above $0 to ensure a connected service. If it falls below $0, services will be disconnected with short notice.
  • You will not receive a monthly bill.
  • You must have the electric utility to be eligible for prepaid.
How do I avoid disconnection?

To ensure continued service, you must always keep your account balance above $0. You will receive alerts notifying you when your balance is at or below $20. You will also be notified if you are scheduled to be disconnected. If sufficient payment has been made prior to the scheduled disconnect, your service will remain connected.

Do I receive alerts?

As a prepaid customer, you’ll get the following alerts once you’ve setup your communication preference in your municipal online payments system:

  • Low Balance – will be sent once your account balance reaches $20 or below.
  • Pending disconnect – if your credit balance goes below $0, you will be scheduled to be disconnected (between 9:00am-4:00pm CST) the next day. If you make a payment prior to the disconnection, your services will remain intact.
  • Disconnect – if sufficient payment is not made prior to the scheduled disconnect, services will be turned off until payment is made to bring your account balance above $0.
  • Reconnect – if a disconnect has occurred and you make sufficient payment to bring your account above $0, your account will be reconnected. Once services have been restored, you will receive a reconnect alert.
  • Payment confirmation – once payments have been made, you will receive a payment confirmation
Are there any deposits or fees to sign up?

There are no up-front deposits required. There is a onetime $25 to sign up fee to get started with prepaid. You must have a minimum of $40 in your prepaid account to begin.

What is it?

Prepay offers a way for you to pay your utilities as you go. No more surprise bills at the end of the month. You have more control over your bill. Pay for utilities before you use them. As a prepaid customer you’ll be empowered to monitor your consumption more closely and better manage your bill.

Do I receive alerts?

As a prepaid customer, you’ll get the following alerts once you’ve setup your communication preference in your municipal online payments system:

  • Low Balance – will be sent once your account balance reaches $20 or below.
  • Pending disconnect – if your credit balance goes below $0, you will be scheduled to be disconnected (between 9:00am-4:00pm CST) the next day. If you make a payment prior to the disconnection, your services will remain intact.
  • Disconnect – if sufficient payment is not made prior to the scheduled disconnect, services will be turned off until payment is made to bring your account balance above $0.
  • Reconnect – if a disconnect has occurred and you make sufficient payment to bring your account above $0, your account will be reconnected. Once services have been restored, you will receive a reconnect alert.
  • Payment confirmation – once payments have been made, you will receive a payment confirmation
How do I manage my account?

Log on to your same account log in online. You can view your account balance, your daily cost, your average cost, how many estimated days you have left of service based on your account balance. Your daily bills are displayed in the same municipal online system.

Are there any deposits or fees to sign up?

There are no up-front deposits required. There is a onetime $25 to sign up fee to get started with prepaid. You must have a minimum of $40 in your prepaid account to begin.

Are there any deposits or fees to sign up?

There are no up-front deposits required. There is a onetime $25 to sign up fee to get started with prepaid. You must have a minimum of $40 in your prepaid account to begin.

What is it?

Prepay offers a way for you to pay your utilities as you go. No more surprise bills at the end of the month. You have more control over your bill. Pay for utilities before you use them. As a prepaid customer you’ll be empowered to monitor your consumption more closely and better manage your bill.

Are there other fees I will incur?

There is a $0.25 daily fee to be a prepaid customer.

Is prepaid right for me?

Before signing up for prepaid, there are a few things to consider:

  • You must be able to receive notifications via email or phone.
  • Your balance must always remain above $0 to ensure a connected service. If it falls below $0, services will be disconnected with short notice.
  • You will not receive a monthly bill.
  • You must have the electric utility to be eligible for prepaid.
Do I receive alerts?

As a prepaid customer, you’ll get the following alerts once you’ve setup your communication preference in your municipal online payments system:

  • Low Balance – will be sent once your account balance reaches $20 or below.
  • Pending disconnect – if your credit balance goes below $0, you will be scheduled to be disconnected (between 9:00am-4:00pm CST) the next day. If you make a payment prior to the disconnection, your services will remain intact.
  • Disconnect – if sufficient payment is not made prior to the scheduled disconnect, services will be turned off until payment is made to bring your account balance above $0.
  • Reconnect – if a disconnect has occurred and you make sufficient payment to bring your account above $0, your account will be reconnected. Once services have been restored, you will receive a reconnect alert.
  • Payment confirmation – once payments have been made, you will receive a payment confirmation
Is prepaid right for me?

Before signing up for prepaid, there are a few things to consider:

  • You must be able to receive notifications via email or phone.
  • Your balance must always remain above $0 to ensure a connected service. If it falls below $0, services will be disconnected with short notice.
  • You will not receive a monthly bill.
  • You must have the electric utility to be eligible for prepaid.
Is prepaid right for me?

Before signing up for prepaid, there are a few things to consider:

  • You must be able to receive notifications via email or phone.
  • Your balance must always remain above $0 to ensure a connected service. If it falls below $0, services will be disconnected with short notice.
  • You will not receive a monthly bill.
  • You must have the electric utility to be eligible for prepaid.
Are there other fees I will incur?

There is a $0.25 daily fee to be a prepaid customer.

What is it?

Prepay offers a way for you to pay your utilities as you go. No more surprise bills at the end of the month. You have more control over your bill. Pay for utilities before you use them. As a prepaid customer you’ll be empowered to monitor your consumption more closely and better manage your bill.

How do I make payments?

You can make payments through the following methods:

  • In-office
  • Municipal online payments system (through web or phone)
  • Mobile app
  • Quick pay
Is prepaid right for me?

Before signing up for prepaid, there are a few things to consider:

  • You must be able to receive notifications via email or phone.
  • Your balance must always remain above $0 to ensure a connected service. If it falls below $0, services will be disconnected with short notice.
  • You will not receive a monthly bill.
  • You must have the electric utility to be eligible for prepaid.
What is it?

Prepay offers a way for you to pay your utilities as you go. No more surprise bills at the end of the month. You have more control over your bill. Pay for utilities before you use them. As a prepaid customer you’ll be empowered to monitor your consumption more closely and better manage your bill.

How do I restart services if I’ve been disconnected?

Simply use one of the above payment methods mentioned above. If your account balance is above $0, your services will be connected. We recommend you add enough to not only get above the $0 minimum required balance, but to give you at least a few days of service if not more.

How does it work?

After adding funds to your account, you are billed daily instead of monthly. Your daily bills reduce your account balance. You are required to maintain a balance of $0 or above to maintain utility service. You will receive various alerts to help you manage your balance and to know when its time to add funds.

How do I avoid disconnection?

To ensure continued service, you must always keep your account balance above $0. You will receive alerts notifying you when your balance is at or below $20. You will also be notified if you are scheduled to be disconnected. If sufficient payment has been made prior to the scheduled disconnect, your service will remain connected.

How do I make payments?

You can make payments through the following methods:

  • In-office
  • Municipal online payments system (through web or phone)
  • Mobile app
  • Quick pay
How do I manage my account?

Log on to your same account log in online. You can view your account balance, your daily cost, your average cost, how many estimated days you have left of service based on your account balance. Your daily bills are displayed in the same municipal online system.

How do I avoid disconnection?

To ensure continued service, you must always keep your account balance above $0. You will receive alerts notifying you when your balance is at or below $20. You will also be notified if you are scheduled to be disconnected. If sufficient payment has been made prior to the scheduled disconnect, your service will remain connected.

How do I manage my account?

Log on to your same account log in online. You can view your account balance, your daily cost, your average cost, how many estimated days you have left of service based on your account balance. Your daily bills are displayed in the same municipal online system.

How does it work?

After adding funds to your account, you are billed daily instead of monthly. Your daily bills reduce your account balance. You are required to maintain a balance of $0 or above to maintain utility service. You will receive various alerts to help you manage your balance and to know when its time to add funds.

What is it?

Prepay offers a way for you to pay your utilities as you go. No more surprise bills at the end of the month. You have more control over your bill. Pay for utilities before you use them. As a prepaid customer you’ll be empowered to monitor your consumption more closely and better manage your bill.

Do I receive alerts?

As a prepaid customer, you’ll get the following alerts once you’ve setup your communication preference in your municipal online payments system:

  • Low Balance – will be sent once your account balance reaches $20 or below.
  • Pending disconnect – if your credit balance goes below $0, you will be scheduled to be disconnected (between 9:00am-4:00pm CST) the next day. If you make a payment prior to the disconnection, your services will remain intact.
  • Disconnect – if sufficient payment is not made prior to the scheduled disconnect, services will be turned off until payment is made to bring your account balance above $0.
  • Reconnect – if a disconnect has occurred and you make sufficient payment to bring your account above $0, your account will be reconnected. Once services have been restored, you will receive a reconnect alert.
  • Payment confirmation – once payments have been made, you will receive a payment confirmation
How does it work?

After adding funds to your account, you are billed daily instead of monthly. Your daily bills reduce your account balance. You are required to maintain a balance of $0 or above to maintain utility service. You will receive various alerts to help you manage your balance and to know when its time to add funds.

How do I manage my account?

Log on to your same account log in online. You can view your account balance, your daily cost, your average cost, how many estimated days you have left of service based on your account balance. Your daily bills are displayed in the same municipal online system.

How do I make payments?

You can make payments through the following methods:

  • In-office
  • Municipal online payments system (through web or phone)
  • Mobile app
  • Quick pay
Are there any deposits or fees to sign up?

There are no up-front deposits required. There is a onetime $25 to sign up fee to get started with prepaid. You must have a minimum of $40 in your prepaid account to begin.

What is it?

Prepay offers a way for you to pay your utilities as you go. No more surprise bills at the end of the month. You have more control over your bill. Pay for utilities before you use them. As a prepaid customer you’ll be empowered to monitor your consumption more closely and better manage your bill.

Is prepaid right for me?

Before signing up for prepaid, there are a few things to consider:

  • You must be able to receive notifications via email or phone.
  • Your balance must always remain above $0 to ensure a connected service. If it falls below $0, services will be disconnected with short notice.
  • You will not receive a monthly bill.
  • You must have the electric utility to be eligible for prepaid.
Are there other fees I will incur?

There is a $0.25 daily fee to be a prepaid customer.

Are there any deposits or fees to sign up?

There are no up-front deposits required. There is a onetime $25 to sign up fee to get started with prepaid. You must have a minimum of $40 in your prepaid account to begin.

How do I manage my account?

Log on to your same account log in online. You can view your account balance, your daily cost, your average cost, how many estimated days you have left of service based on your account balance. Your daily bills are displayed in the same municipal online system.

How do I restart services if I’ve been disconnected?

Simply use one of the above payment methods mentioned above. If your account balance is above $0, your services will be connected. We recommend you add enough to not only get above the $0 minimum required balance, but to give you at least a few days of service if not more.

Will I receive a bill?

Prepaid customers will not receive a paper bill. Instead, prepaid customers will be able to see a daily breakdown of their utility charges through the municipal online payments system.

How do I make payments?

You can make payments through the following methods:

  • In-office
  • Municipal online payments system (through web or phone)
  • Mobile app
  • Quick pay
How do I make payments?

You can make payments through the following methods:

  • In-office
  • Municipal online payments system (through web or phone)
  • Mobile app
  • Quick pay
Do I receive alerts?

As a prepaid customer, you’ll get the following alerts once you’ve setup your communication preference in your municipal online payments system:

  • Low Balance – will be sent once your account balance reaches $20 or below.
  • Pending disconnect – if your credit balance goes below $0, you will be scheduled to be disconnected (between 9:00am-4:00pm CST) the next day. If you make a payment prior to the disconnection, your services will remain intact.
  • Disconnect – if sufficient payment is not made prior to the scheduled disconnect, services will be turned off until payment is made to bring your account balance above $0.
  • Reconnect – if a disconnect has occurred and you make sufficient payment to bring your account above $0, your account will be reconnected. Once services have been restored, you will receive a reconnect alert.
  • Payment confirmation – once payments have been made, you will receive a payment confirmation
Are there other fees I will incur?

There is a $0.25 daily fee to be a prepaid customer.

How do I manage my account?

Log on to your same account log in online. You can view your account balance, your daily cost, your average cost, how many estimated days you have left of service based on your account balance. Your daily bills are displayed in the same municipal online system.

How do I manage my account?

Log on to your same account log in online. You can view your account balance, your daily cost, your average cost, how many estimated days you have left of service based on your account balance. Your daily bills are displayed in the same municipal online system.

How does it work?

After adding funds to your account, you are billed daily instead of monthly. Your daily bills reduce your account balance. You are required to maintain a balance of $0 or above to maintain utility service. You will receive various alerts to help you manage your balance and to know when its time to add funds.

Are there other fees I will incur?

There is a $0.25 daily fee to be a prepaid customer.

What is it?

Prepay offers a way for you to pay your utilities as you go. No more surprise bills at the end of the month. You have more control over your bill. Pay for utilities before you use them. As a prepaid customer you’ll be empowered to monitor your consumption more closely and better manage your bill.

Is prepaid right for me?

Before signing up for prepaid, there are a few things to consider:

  • You must be able to receive notifications via email or phone.
  • Your balance must always remain above $0 to ensure a connected service. If it falls below $0, services will be disconnected with short notice.
  • You will not receive a monthly bill.
  • You must have the electric utility to be eligible for prepaid.
How do I make payments?

You can make payments through the following methods:

  • In-office
  • Municipal online payments system (through web or phone)
  • Mobile app
  • Quick pay
How do I restart services if I’ve been disconnected?

Simply use one of the above payment methods mentioned above. If your account balance is above $0, your services will be connected. We recommend you add enough to not only get above the $0 minimum required balance, but to give you at least a few days of service if not more.

Is prepaid right for me?

Before signing up for prepaid, there are a few things to consider:

  • You must be able to receive notifications via email or phone.
  • Your balance must always remain above $0 to ensure a connected service. If it falls below $0, services will be disconnected with short notice.
  • You will not receive a monthly bill.
  • You must have the electric utility to be eligible for prepaid.
How does it work?

After adding funds to your account, you are billed daily instead of monthly. Your daily bills reduce your account balance. You are required to maintain a balance of $0 or above to maintain utility service. You will receive various alerts to help you manage your balance and to know when its time to add funds.

How does it work?

After adding funds to your account, you are billed daily instead of monthly. Your daily bills reduce your account balance. You are required to maintain a balance of $0 or above to maintain utility service. You will receive various alerts to help you manage your balance and to know when its time to add funds.

How do I make payments?

You can make payments through the following methods:

  • In-office
  • Municipal online payments system (through web or phone)
  • Mobile app
  • Quick pay
Is prepaid right for me?

Before signing up for prepaid, there are a few things to consider:

  • You must be able to receive notifications via email or phone.
  • Your balance must always remain above $0 to ensure a connected service. If it falls below $0, services will be disconnected with short notice.
  • You will not receive a monthly bill.
  • You must have the electric utility to be eligible for prepaid.
How do I avoid disconnection?

To ensure continued service, you must always keep your account balance above $0. You will receive alerts notifying you when your balance is at or below $20. You will also be notified if you are scheduled to be disconnected. If sufficient payment has been made prior to the scheduled disconnect, your service will remain connected.

Are there any deposits or fees to sign up?

There are no up-front deposits required. There is a onetime $25 to sign up fee to get started with prepaid. You must have a minimum of $40 in your prepaid account to begin.

Are there other fees I will incur?

There is a $0.25 daily fee to be a prepaid customer.

Are there other fees I will incur?

There is a $0.25 daily fee to be a prepaid customer.

How does it work?

After adding funds to your account, you are billed daily instead of monthly. Your daily bills reduce your account balance. You are required to maintain a balance of $0 or above to maintain utility service. You will receive various alerts to help you manage your balance and to know when its time to add funds.

How do I avoid disconnection?

To ensure continued service, you must always keep your account balance above $0. You will receive alerts notifying you when your balance is at or below $20. You will also be notified if you are scheduled to be disconnected. If sufficient payment has been made prior to the scheduled disconnect, your service will remain connected.

How do I restart services if I’ve been disconnected?

Simply use one of the above payment methods mentioned above. If your account balance is above $0, your services will be connected. We recommend you add enough to not only get above the $0 minimum required balance, but to give you at least a few days of service if not more.

Do I receive alerts?

As a prepaid customer, you’ll get the following alerts once you’ve setup your communication preference in your municipal online payments system:

  • Low Balance – will be sent once your account balance reaches $20 or below.
  • Pending disconnect – if your credit balance goes below $0, you will be scheduled to be disconnected (between 9:00am-4:00pm CST) the next day. If you make a payment prior to the disconnection, your services will remain intact.
  • Disconnect – if sufficient payment is not made prior to the scheduled disconnect, services will be turned off until payment is made to bring your account balance above $0.
  • Reconnect – if a disconnect has occurred and you make sufficient payment to bring your account above $0, your account will be reconnected. Once services have been restored, you will receive a reconnect alert.
  • Payment confirmation – once payments have been made, you will receive a payment confirmation
Will I receive a bill?

Prepaid customers will not receive a paper bill. Instead, prepaid customers will be able to see a daily breakdown of their utility charges through the municipal online payments system.

What is it?

Prepay offers a way for you to pay your utilities as you go. No more surprise bills at the end of the month. You have more control over your bill. Pay for utilities before you use them. As a prepaid customer you’ll be empowered to monitor your consumption more closely and better manage your bill.

How do I make payments?

You can make payments through the following methods:

  • In-office
  • Municipal online payments system (through web or phone)
  • Mobile app
  • Quick pay
Are there any deposits or fees to sign up?

There are no up-front deposits required. There is a onetime $25 to sign up fee to get started with prepaid. You must have a minimum of $40 in your prepaid account to begin.

How do I make payments?

You can make payments through the following methods:

  • In-office
  • Municipal online payments system (through web or phone)
  • Mobile app
  • Quick pay
How do I restart services if I’ve been disconnected?

Simply use one of the above payment methods mentioned above. If your account balance is above $0, your services will be connected. We recommend you add enough to not only get above the $0 minimum required balance, but to give you at least a few days of service if not more.

Is prepaid right for me?

Before signing up for prepaid, there are a few things to consider:

  • You must be able to receive notifications via email or phone.
  • Your balance must always remain above $0 to ensure a connected service. If it falls below $0, services will be disconnected with short notice.
  • You will not receive a monthly bill.
  • You must have the electric utility to be eligible for prepaid.
Will I receive a bill?

Prepaid customers will not receive a paper bill. Instead, prepaid customers will be able to see a daily breakdown of their utility charges through the municipal online payments system.

Are there other fees I will incur?

There is a $0.25 daily fee to be a prepaid customer.

How does it work?

After adding funds to your account, you are billed daily instead of monthly. Your daily bills reduce your account balance. You are required to maintain a balance of $0 or above to maintain utility service. You will receive various alerts to help you manage your balance and to know when its time to add funds.

Is prepaid right for me?

Before signing up for prepaid, there are a few things to consider:

  • You must be able to receive notifications via email or phone.
  • Your balance must always remain above $0 to ensure a connected service. If it falls below $0, services will be disconnected with short notice.
  • You will not receive a monthly bill.
  • You must have the electric utility to be eligible for prepaid.
How do I avoid disconnection?

To ensure continued service, you must always keep your account balance above $0. You will receive alerts notifying you when your balance is at or below $20. You will also be notified if you are scheduled to be disconnected. If sufficient payment has been made prior to the scheduled disconnect, your service will remain connected.

How do I restart services if I’ve been disconnected?

Simply use one of the above payment methods mentioned above. If your account balance is above $0, your services will be connected. We recommend you add enough to not only get above the $0 minimum required balance, but to give you at least a few days of service if not more.

How do I make payments?

You can make payments through the following methods:

  • In-office
  • Municipal online payments system (through web or phone)
  • Mobile app
  • Quick pay
Will I receive a bill?

Prepaid customers will not receive a paper bill. Instead, prepaid customers will be able to see a daily breakdown of their utility charges through the municipal online payments system.

How does it work?

After adding funds to your account, you are billed daily instead of monthly. Your daily bills reduce your account balance. You are required to maintain a balance of $0 or above to maintain utility service. You will receive various alerts to help you manage your balance and to know when its time to add funds.

How do I manage my account?

Log on to your same account log in online. You can view your account balance, your daily cost, your average cost, how many estimated days you have left of service based on your account balance. Your daily bills are displayed in the same municipal online system.

How do I restart services if I’ve been disconnected?

Simply use one of the above payment methods mentioned above. If your account balance is above $0, your services will be connected. We recommend you add enough to not only get above the $0 minimum required balance, but to give you at least a few days of service if not more.

How does it work?

After adding funds to your account, you are billed daily instead of monthly. Your daily bills reduce your account balance. You are required to maintain a balance of $0 or above to maintain utility service. You will receive various alerts to help you manage your balance and to know when its time to add funds.

How do I make payments?

You can make payments through the following methods:

  • In-office
  • Municipal online payments system (through web or phone)
  • Mobile app
  • Quick pay
Is prepaid right for me?

Before signing up for prepaid, there are a few things to consider:

  • You must be able to receive notifications via email or phone.
  • Your balance must always remain above $0 to ensure a connected service. If it falls below $0, services will be disconnected with short notice.
  • You will not receive a monthly bill.
  • You must have the electric utility to be eligible for prepaid.
Are there other fees I will incur?

There is a $0.25 daily fee to be a prepaid customer.

Are there any deposits or fees to sign up?

There are no up-front deposits required. There is a onetime $25 to sign up fee to get started with prepaid. You must have a minimum of $40 in your prepaid account to begin.

Are there other fees I will incur?

There is a $0.25 daily fee to be a prepaid customer.

Are there any deposits or fees to sign up?

There are no up-front deposits required. There is a onetime $25 to sign up fee to get started with prepaid. You must have a minimum of $40 in your prepaid account to begin.

Are there any deposits or fees to sign up?

There are no up-front deposits required. There is a onetime $25 to sign up fee to get started with prepaid. You must have a minimum of $40 in your prepaid account to begin.

Are there other fees I will incur?

There is a $0.25 daily fee to be a prepaid customer.

Is prepaid right for me?

Before signing up for prepaid, there are a few things to consider:

  • You must be able to receive notifications via email or phone.
  • Your balance must always remain above $0 to ensure a connected service. If it falls below $0, services will be disconnected with short notice.
  • You will not receive a monthly bill.
  • You must have the electric utility to be eligible for prepaid.
Will I receive a bill?

Prepaid customers will not receive a paper bill. Instead, prepaid customers will be able to see a daily breakdown of their utility charges through the municipal online payments system.

How do I make payments?

You can make payments through the following methods:

  • In-office
  • Municipal online payments system (through web or phone)
  • Mobile app
  • Quick pay
How do I restart services if I’ve been disconnected?

Simply use one of the above payment methods mentioned above. If your account balance is above $0, your services will be connected. We recommend you add enough to not only get above the $0 minimum required balance, but to give you at least a few days of service if not more.

Will I receive a bill?

Prepaid customers will not receive a paper bill. Instead, prepaid customers will be able to see a daily breakdown of their utility charges through the municipal online payments system.

How do I avoid disconnection?

To ensure continued service, you must always keep your account balance above $0. You will receive alerts notifying you when your balance is at or below $20. You will also be notified if you are scheduled to be disconnected. If sufficient payment has been made prior to the scheduled disconnect, your service will remain connected.

What is it?

Prepay offers a way for you to pay your utilities as you go. No more surprise bills at the end of the month. You have more control over your bill. Pay for utilities before you use them. As a prepaid customer you’ll be empowered to monitor your consumption more closely and better manage your bill.

Do I receive alerts?

As a prepaid customer, you’ll get the following alerts once you’ve setup your communication preference in your municipal online payments system:

  • Low Balance – will be sent once your account balance reaches $20 or below.
  • Pending disconnect – if your credit balance goes below $0, you will be scheduled to be disconnected (between 9:00am-4:00pm CST) the next day. If you make a payment prior to the disconnection, your services will remain intact.
  • Disconnect – if sufficient payment is not made prior to the scheduled disconnect, services will be turned off until payment is made to bring your account balance above $0.
  • Reconnect – if a disconnect has occurred and you make sufficient payment to bring your account above $0, your account will be reconnected. Once services have been restored, you will receive a reconnect alert.
  • Payment confirmation – once payments have been made, you will receive a payment confirmation
How do I make payments?

You can make payments through the following methods:

  • In-office
  • Municipal online payments system (through web or phone)
  • Mobile app
  • Quick pay
How do I make payments?

You can make payments through the following methods:

  • In-office
  • Municipal online payments system (through web or phone)
  • Mobile app
  • Quick pay
What is it?

Prepay offers a way for you to pay your utilities as you go. No more surprise bills at the end of the month. You have more control over your bill. Pay for utilities before you use them. As a prepaid customer you’ll be empowered to monitor your consumption more closely and better manage your bill.

What is it?

Prepay offers a way for you to pay your utilities as you go. No more surprise bills at the end of the month. You have more control over your bill. Pay for utilities before you use them. As a prepaid customer you’ll be empowered to monitor your consumption more closely and better manage your bill.

Are there other fees I will incur?

There is a $0.25 daily fee to be a prepaid customer.

Will I receive a bill?

Prepaid customers will not receive a paper bill. Instead, prepaid customers will be able to see a daily breakdown of their utility charges through the municipal online payments system.

How do I restart services if I’ve been disconnected?

Simply use one of the above payment methods mentioned above. If your account balance is above $0, your services will be connected. We recommend you add enough to not only get above the $0 minimum required balance, but to give you at least a few days of service if not more.

Are there other fees I will incur?

There is a $0.25 daily fee to be a prepaid customer.

How do I make payments?

You can make payments through the following methods:

  • In-office
  • Municipal online payments system (through web or phone)
  • Mobile app
  • Quick pay
Are there any deposits or fees to sign up?

There are no up-front deposits required. There is a onetime $25 to sign up fee to get started with prepaid. You must have a minimum of $40 in your prepaid account to begin.

Are there other fees I will incur?

There is a $0.25 daily fee to be a prepaid customer.

How do I manage my account?

Log on to your same account log in online. You can view your account balance, your daily cost, your average cost, how many estimated days you have left of service based on your account balance. Your daily bills are displayed in the same municipal online system.

Are there any deposits or fees to sign up?

There are no up-front deposits required. There is a onetime $25 to sign up fee to get started with prepaid. You must have a minimum of $40 in your prepaid account to begin.

How do I avoid disconnection?

To ensure continued service, you must always keep your account balance above $0. You will receive alerts notifying you when your balance is at or below $20. You will also be notified if you are scheduled to be disconnected. If sufficient payment has been made prior to the scheduled disconnect, your service will remain connected.

Will I receive a bill?

Prepaid customers will not receive a paper bill. Instead, prepaid customers will be able to see a daily breakdown of their utility charges through the municipal online payments system.

How does it work?

After adding funds to your account, you are billed daily instead of monthly. Your daily bills reduce your account balance. You are required to maintain a balance of $0 or above to maintain utility service. You will receive various alerts to help you manage your balance and to know when its time to add funds.

What is it?

Prepay offers a way for you to pay your utilities as you go. No more surprise bills at the end of the month. You have more control over your bill. Pay for utilities before you use them. As a prepaid customer you’ll be empowered to monitor your consumption more closely and better manage your bill.

Are there other fees I will incur?

There is a $0.25 daily fee to be a prepaid customer.

What is it?

Prepay offers a way for you to pay your utilities as you go. No more surprise bills at the end of the month. You have more control over your bill. Pay for utilities before you use them. As a prepaid customer you’ll be empowered to monitor your consumption more closely and better manage your bill.

Is prepaid right for me?

Before signing up for prepaid, there are a few things to consider:

  • You must be able to receive notifications via email or phone.
  • Your balance must always remain above $0 to ensure a connected service. If it falls below $0, services will be disconnected with short notice.
  • You will not receive a monthly bill.
  • You must have the electric utility to be eligible for prepaid.
How does it work?

After adding funds to your account, you are billed daily instead of monthly. Your daily bills reduce your account balance. You are required to maintain a balance of $0 or above to maintain utility service. You will receive various alerts to help you manage your balance and to know when its time to add funds.

How do I restart services if I’ve been disconnected?

Simply use one of the above payment methods mentioned above. If your account balance is above $0, your services will be connected. We recommend you add enough to not only get above the $0 minimum required balance, but to give you at least a few days of service if not more.

What is it?

Prepay offers a way for you to pay your utilities as you go. No more surprise bills at the end of the month. You have more control over your bill. Pay for utilities before you use them. As a prepaid customer you’ll be empowered to monitor your consumption more closely and better manage your bill.

How do I manage my account?

Log on to your same account log in online. You can view your account balance, your daily cost, your average cost, how many estimated days you have left of service based on your account balance. Your daily bills are displayed in the same municipal online system.

How do I make payments?

You can make payments through the following methods:

  • In-office
  • Municipal online payments system (through web or phone)
  • Mobile app
  • Quick pay
How do I manage my account?

Log on to your same account log in online. You can view your account balance, your daily cost, your average cost, how many estimated days you have left of service based on your account balance. Your daily bills are displayed in the same municipal online system.

How do I make payments?

You can make payments through the following methods:

  • In-office
  • Municipal online payments system (through web or phone)
  • Mobile app
  • Quick pay
What is it?

Prepay offers a way for you to pay your utilities as you go. No more surprise bills at the end of the month. You have more control over your bill. Pay for utilities before you use them. As a prepaid customer you’ll be empowered to monitor your consumption more closely and better manage your bill.

Do I receive alerts?

As a prepaid customer, you’ll get the following alerts once you’ve setup your communication preference in your municipal online payments system:

  • Low Balance – will be sent once your account balance reaches $20 or below.
  • Pending disconnect – if your credit balance goes below $0, you will be scheduled to be disconnected (between 9:00am-4:00pm CST) the next day. If you make a payment prior to the disconnection, your services will remain intact.
  • Disconnect – if sufficient payment is not made prior to the scheduled disconnect, services will be turned off until payment is made to bring your account balance above $0.
  • Reconnect – if a disconnect has occurred and you make sufficient payment to bring your account above $0, your account will be reconnected. Once services have been restored, you will receive a reconnect alert.
  • Payment confirmation – once payments have been made, you will receive a payment confirmation
Are there other fees I will incur?

There is a $0.25 daily fee to be a prepaid customer.

How does it work?

After adding funds to your account, you are billed daily instead of monthly. Your daily bills reduce your account balance. You are required to maintain a balance of $0 or above to maintain utility service. You will receive various alerts to help you manage your balance and to know when its time to add funds.

What is it?

Prepay offers a way for you to pay your utilities as you go. No more surprise bills at the end of the month. You have more control over your bill. Pay for utilities before you use them. As a prepaid customer you’ll be empowered to monitor your consumption more closely and better manage your bill.

What is it?

Prepay offers a way for you to pay your utilities as you go. No more surprise bills at the end of the month. You have more control over your bill. Pay for utilities before you use them. As a prepaid customer you’ll be empowered to monitor your consumption more closely and better manage your bill.

How do I make payments?

You can make payments through the following methods:

  • In-office
  • Municipal online payments system (through web or phone)
  • Mobile app
  • Quick pay
Do I receive alerts?

As a prepaid customer, you’ll get the following alerts once you’ve setup your communication preference in your municipal online payments system:

  • Low Balance – will be sent once your account balance reaches $20 or below.
  • Pending disconnect – if your credit balance goes below $0, you will be scheduled to be disconnected (between 9:00am-4:00pm CST) the next day. If you make a payment prior to the disconnection, your services will remain intact.
  • Disconnect – if sufficient payment is not made prior to the scheduled disconnect, services will be turned off until payment is made to bring your account balance above $0.
  • Reconnect – if a disconnect has occurred and you make sufficient payment to bring your account above $0, your account will be reconnected. Once services have been restored, you will receive a reconnect alert.
  • Payment confirmation – once payments have been made, you will receive a payment confirmation
What is it?

Prepay offers a way for you to pay your utilities as you go. No more surprise bills at the end of the month. You have more control over your bill. Pay for utilities before you use them. As a prepaid customer you’ll be empowered to monitor your consumption more closely and better manage your bill.

How do I make payments?

You can make payments through the following methods:

  • In-office
  • Municipal online payments system (through web or phone)
  • Mobile app
  • Quick pay
How do I make payments?

You can make payments through the following methods:

  • In-office
  • Municipal online payments system (through web or phone)
  • Mobile app
  • Quick pay
How do I make payments?

You can make payments through the following methods:

  • In-office
  • Municipal online payments system (through web or phone)
  • Mobile app
  • Quick pay
Will I receive a bill?

Prepaid customers will not receive a paper bill. Instead, prepaid customers will be able to see a daily breakdown of their utility charges through the municipal online payments system.

How do I avoid disconnection?

To ensure continued service, you must always keep your account balance above $0. You will receive alerts notifying you when your balance is at or below $20. You will also be notified if you are scheduled to be disconnected. If sufficient payment has been made prior to the scheduled disconnect, your service will remain connected.

Are there other fees I will incur?

There is a $0.25 daily fee to be a prepaid customer.

How does it work?

After adding funds to your account, you are billed daily instead of monthly. Your daily bills reduce your account balance. You are required to maintain a balance of $0 or above to maintain utility service. You will receive various alerts to help you manage your balance and to know when its time to add funds.

Are there other fees I will incur?

There is a $0.25 daily fee to be a prepaid customer.

What is it?

Prepay offers a way for you to pay your utilities as you go. No more surprise bills at the end of the month. You have more control over your bill. Pay for utilities before you use them. As a prepaid customer you’ll be empowered to monitor your consumption more closely and better manage your bill.

How do I make payments?

You can make payments through the following methods:

  • In-office
  • Municipal online payments system (through web or phone)
  • Mobile app
  • Quick pay
Are there any deposits or fees to sign up?

There are no up-front deposits required. There is a onetime $25 to sign up fee to get started with prepaid. You must have a minimum of $40 in your prepaid account to begin.

What is it?

Prepay offers a way for you to pay your utilities as you go. No more surprise bills at the end of the month. You have more control over your bill. Pay for utilities before you use them. As a prepaid customer you’ll be empowered to monitor your consumption more closely and better manage your bill.

How do I restart services if I’ve been disconnected?

Simply use one of the above payment methods mentioned above. If your account balance is above $0, your services will be connected. We recommend you add enough to not only get above the $0 minimum required balance, but to give you at least a few days of service if not more.

How does it work?

After adding funds to your account, you are billed daily instead of monthly. Your daily bills reduce your account balance. You are required to maintain a balance of $0 or above to maintain utility service. You will receive various alerts to help you manage your balance and to know when its time to add funds.

What is it?

Prepay offers a way for you to pay your utilities as you go. No more surprise bills at the end of the month. You have more control over your bill. Pay for utilities before you use them. As a prepaid customer you’ll be empowered to monitor your consumption more closely and better manage your bill.

How do I restart services if I’ve been disconnected?

Simply use one of the above payment methods mentioned above. If your account balance is above $0, your services will be connected. We recommend you add enough to not only get above the $0 minimum required balance, but to give you at least a few days of service if not more.

What is it?

Prepay offers a way for you to pay your utilities as you go. No more surprise bills at the end of the month. You have more control over your bill. Pay for utilities before you use them. As a prepaid customer you’ll be empowered to monitor your consumption more closely and better manage your bill.

Is prepaid right for me?

Before signing up for prepaid, there are a few things to consider:

  • You must be able to receive notifications via email or phone.
  • Your balance must always remain above $0 to ensure a connected service. If it falls below $0, services will be disconnected with short notice.
  • You will not receive a monthly bill.
  • You must have the electric utility to be eligible for prepaid.
Do I receive alerts?

As a prepaid customer, you’ll get the following alerts once you’ve setup your communication preference in your municipal online payments system:

  • Low Balance – will be sent once your account balance reaches $20 or below.
  • Pending disconnect – if your credit balance goes below $0, you will be scheduled to be disconnected (between 9:00am-4:00pm CST) the next day. If you make a payment prior to the disconnection, your services will remain intact.
  • Disconnect – if sufficient payment is not made prior to the scheduled disconnect, services will be turned off until payment is made to bring your account balance above $0.
  • Reconnect – if a disconnect has occurred and you make sufficient payment to bring your account above $0, your account will be reconnected. Once services have been restored, you will receive a reconnect alert.
  • Payment confirmation – once payments have been made, you will receive a payment confirmation
Do I receive alerts?

As a prepaid customer, you’ll get the following alerts once you’ve setup your communication preference in your municipal online payments system:

  • Low Balance – will be sent once your account balance reaches $20 or below.
  • Pending disconnect – if your credit balance goes below $0, you will be scheduled to be disconnected (between 9:00am-4:00pm CST) the next day. If you make a payment prior to the disconnection, your services will remain intact.
  • Disconnect – if sufficient payment is not made prior to the scheduled disconnect, services will be turned off until payment is made to bring your account balance above $0.
  • Reconnect – if a disconnect has occurred and you make sufficient payment to bring your account above $0, your account will be reconnected. Once services have been restored, you will receive a reconnect alert.
  • Payment confirmation – once payments have been made, you will receive a payment confirmation
Is prepaid right for me?

Before signing up for prepaid, there are a few things to consider:

  • You must be able to receive notifications via email or phone.
  • Your balance must always remain above $0 to ensure a connected service. If it falls below $0, services will be disconnected with short notice.
  • You will not receive a monthly bill.
  • You must have the electric utility to be eligible for prepaid.
Is prepaid right for me?

Before signing up for prepaid, there are a few things to consider:

  • You must be able to receive notifications via email or phone.
  • Your balance must always remain above $0 to ensure a connected service. If it falls below $0, services will be disconnected with short notice.
  • You will not receive a monthly bill.
  • You must have the electric utility to be eligible for prepaid.
Will I receive a bill?

Prepaid customers will not receive a paper bill. Instead, prepaid customers will be able to see a daily breakdown of their utility charges through the municipal online payments system.

How do I restart services if I’ve been disconnected?

Simply use one of the above payment methods mentioned above. If your account balance is above $0, your services will be connected. We recommend you add enough to not only get above the $0 minimum required balance, but to give you at least a few days of service if not more.

Will I receive a bill?

Prepaid customers will not receive a paper bill. Instead, prepaid customers will be able to see a daily breakdown of their utility charges through the municipal online payments system.

Will I receive a bill?

Prepaid customers will not receive a paper bill. Instead, prepaid customers will be able to see a daily breakdown of their utility charges through the municipal online payments system.

How do I make payments?

You can make payments through the following methods:

  • In-office
  • Municipal online payments system (through web or phone)
  • Mobile app
  • Quick pay
How do I make payments?

You can make payments through the following methods:

  • In-office
  • Municipal online payments system (through web or phone)
  • Mobile app
  • Quick pay
Are there any deposits or fees to sign up?

There are no up-front deposits required. There is a onetime $25 to sign up fee to get started with prepaid. You must have a minimum of $40 in your prepaid account to begin.

How do I manage my account?

Log on to your same account log in online. You can view your account balance, your daily cost, your average cost, how many estimated days you have left of service based on your account balance. Your daily bills are displayed in the same municipal online system.

How do I make payments?

You can make payments through the following methods:

  • In-office
  • Municipal online payments system (through web or phone)
  • Mobile app
  • Quick pay
How do I manage my account?

Log on to your same account log in online. You can view your account balance, your daily cost, your average cost, how many estimated days you have left of service based on your account balance. Your daily bills are displayed in the same municipal online system.

Is prepaid right for me?

Before signing up for prepaid, there are a few things to consider:

  • You must be able to receive notifications via email or phone.
  • Your balance must always remain above $0 to ensure a connected service. If it falls below $0, services will be disconnected with short notice.
  • You will not receive a monthly bill.
  • You must have the electric utility to be eligible for prepaid.
How do I manage my account?

Log on to your same account log in online. You can view your account balance, your daily cost, your average cost, how many estimated days you have left of service based on your account balance. Your daily bills are displayed in the same municipal online system.

How do I restart services if I’ve been disconnected?

Simply use one of the above payment methods mentioned above. If your account balance is above $0, your services will be connected. We recommend you add enough to not only get above the $0 minimum required balance, but to give you at least a few days of service if not more.

Do I receive alerts?

As a prepaid customer, you’ll get the following alerts once you’ve setup your communication preference in your municipal online payments system:

  • Low Balance – will be sent once your account balance reaches $20 or below.
  • Pending disconnect – if your credit balance goes below $0, you will be scheduled to be disconnected (between 9:00am-4:00pm CST) the next day. If you make a payment prior to the disconnection, your services will remain intact.
  • Disconnect – if sufficient payment is not made prior to the scheduled disconnect, services will be turned off until payment is made to bring your account balance above $0.
  • Reconnect – if a disconnect has occurred and you make sufficient payment to bring your account above $0, your account will be reconnected. Once services have been restored, you will receive a reconnect alert.
  • Payment confirmation – once payments have been made, you will receive a payment confirmation
How do I manage my account?

Log on to your same account log in online. You can view your account balance, your daily cost, your average cost, how many estimated days you have left of service based on your account balance. Your daily bills are displayed in the same municipal online system.

Is prepaid right for me?

Before signing up for prepaid, there are a few things to consider:

  • You must be able to receive notifications via email or phone.
  • Your balance must always remain above $0 to ensure a connected service. If it falls below $0, services will be disconnected with short notice.
  • You will not receive a monthly bill.
  • You must have the electric utility to be eligible for prepaid.
Are there other fees I will incur?

There is a $0.25 daily fee to be a prepaid customer.

Are there other fees I will incur?

There is a $0.25 daily fee to be a prepaid customer.

How does it work?

After adding funds to your account, you are billed daily instead of monthly. Your daily bills reduce your account balance. You are required to maintain a balance of $0 or above to maintain utility service. You will receive various alerts to help you manage your balance and to know when its time to add funds.

Are there any deposits or fees to sign up?

There are no up-front deposits required. There is a onetime $25 to sign up fee to get started with prepaid. You must have a minimum of $40 in your prepaid account to begin.

Are there any deposits or fees to sign up?

There are no up-front deposits required. There is a onetime $25 to sign up fee to get started with prepaid. You must have a minimum of $40 in your prepaid account to begin.

How do I manage my account?

Log on to your same account log in online. You can view your account balance, your daily cost, your average cost, how many estimated days you have left of service based on your account balance. Your daily bills are displayed in the same municipal online system.

What is it?

Prepay offers a way for you to pay your utilities as you go. No more surprise bills at the end of the month. You have more control over your bill. Pay for utilities before you use them. As a prepaid customer you’ll be empowered to monitor your consumption more closely and better manage your bill.

How do I make payments?

You can make payments through the following methods:

  • In-office
  • Municipal online payments system (through web or phone)
  • Mobile app
  • Quick pay
How do I avoid disconnection?

To ensure continued service, you must always keep your account balance above $0. You will receive alerts notifying you when your balance is at or below $20. You will also be notified if you are scheduled to be disconnected. If sufficient payment has been made prior to the scheduled disconnect, your service will remain connected.

Will I receive a bill?

Prepaid customers will not receive a paper bill. Instead, prepaid customers will be able to see a daily breakdown of their utility charges through the municipal online payments system.

How do I manage my account?

Log on to your same account log in online. You can view your account balance, your daily cost, your average cost, how many estimated days you have left of service based on your account balance. Your daily bills are displayed in the same municipal online system.

How do I make payments?

You can make payments through the following methods:

  • In-office
  • Municipal online payments system (through web or phone)
  • Mobile app
  • Quick pay
Is prepaid right for me?

Before signing up for prepaid, there are a few things to consider:

  • You must be able to receive notifications via email or phone.
  • Your balance must always remain above $0 to ensure a connected service. If it falls below $0, services will be disconnected with short notice.
  • You will not receive a monthly bill.
  • You must have the electric utility to be eligible for prepaid.
How do I manage my account?

Log on to your same account log in online. You can view your account balance, your daily cost, your average cost, how many estimated days you have left of service based on your account balance. Your daily bills are displayed in the same municipal online system.

How does it work?

After adding funds to your account, you are billed daily instead of monthly. Your daily bills reduce your account balance. You are required to maintain a balance of $0 or above to maintain utility service. You will receive various alerts to help you manage your balance and to know when its time to add funds.

How do I avoid disconnection?

To ensure continued service, you must always keep your account balance above $0. You will receive alerts notifying you when your balance is at or below $20. You will also be notified if you are scheduled to be disconnected. If sufficient payment has been made prior to the scheduled disconnect, your service will remain connected.

Is prepaid right for me?

Before signing up for prepaid, there are a few things to consider:

  • You must be able to receive notifications via email or phone.
  • Your balance must always remain above $0 to ensure a connected service. If it falls below $0, services will be disconnected with short notice.
  • You will not receive a monthly bill.
  • You must have the electric utility to be eligible for prepaid.
How do I restart services if I’ve been disconnected?

Simply use one of the above payment methods mentioned above. If your account balance is above $0, your services will be connected. We recommend you add enough to not only get above the $0 minimum required balance, but to give you at least a few days of service if not more.

Is prepaid right for me?

Before signing up for prepaid, there are a few things to consider:

  • You must be able to receive notifications via email or phone.
  • Your balance must always remain above $0 to ensure a connected service. If it falls below $0, services will be disconnected with short notice.
  • You will not receive a monthly bill.
  • You must have the electric utility to be eligible for prepaid.
Do I receive alerts?

As a prepaid customer, you’ll get the following alerts once you’ve setup your communication preference in your municipal online payments system:

  • Low Balance – will be sent once your account balance reaches $20 or below.
  • Pending disconnect – if your credit balance goes below $0, you will be scheduled to be disconnected (between 9:00am-4:00pm CST) the next day. If you make a payment prior to the disconnection, your services will remain intact.
  • Disconnect – if sufficient payment is not made prior to the scheduled disconnect, services will be turned off until payment is made to bring your account balance above $0.
  • Reconnect – if a disconnect has occurred and you make sufficient payment to bring your account above $0, your account will be reconnected. Once services have been restored, you will receive a reconnect alert.
  • Payment confirmation – once payments have been made, you will receive a payment confirmation
What is it?

Prepay offers a way for you to pay your utilities as you go. No more surprise bills at the end of the month. You have more control over your bill. Pay for utilities before you use them. As a prepaid customer you’ll be empowered to monitor your consumption more closely and better manage your bill.

Will I receive a bill?

Prepaid customers will not receive a paper bill. Instead, prepaid customers will be able to see a daily breakdown of their utility charges through the municipal online payments system.

How do I make payments?

You can make payments through the following methods:

  • In-office
  • Municipal online payments system (through web or phone)
  • Mobile app
  • Quick pay
Will I receive a bill?

Prepaid customers will not receive a paper bill. Instead, prepaid customers will be able to see a daily breakdown of their utility charges through the municipal online payments system.

Is prepaid right for me?

Before signing up for prepaid, there are a few things to consider:

  • You must be able to receive notifications via email or phone.
  • Your balance must always remain above $0 to ensure a connected service. If it falls below $0, services will be disconnected with short notice.
  • You will not receive a monthly bill.
  • You must have the electric utility to be eligible for prepaid.
How do I manage my account?

Log on to your same account log in online. You can view your account balance, your daily cost, your average cost, how many estimated days you have left of service based on your account balance. Your daily bills are displayed in the same municipal online system.

Do I receive alerts?

As a prepaid customer, you’ll get the following alerts once you’ve setup your communication preference in your municipal online payments system:

  • Low Balance – will be sent once your account balance reaches $20 or below.
  • Pending disconnect – if your credit balance goes below $0, you will be scheduled to be disconnected (between 9:00am-4:00pm CST) the next day. If you make a payment prior to the disconnection, your services will remain intact.
  • Disconnect – if sufficient payment is not made prior to the scheduled disconnect, services will be turned off until payment is made to bring your account balance above $0.
  • Reconnect – if a disconnect has occurred and you make sufficient payment to bring your account above $0, your account will be reconnected. Once services have been restored, you will receive a reconnect alert.
  • Payment confirmation – once payments have been made, you will receive a payment confirmation
Do I receive alerts?

As a prepaid customer, you’ll get the following alerts once you’ve setup your communication preference in your municipal online payments system:

  • Low Balance – will be sent once your account balance reaches $20 or below.
  • Pending disconnect – if your credit balance goes below $0, you will be scheduled to be disconnected (between 9:00am-4:00pm CST) the next day. If you make a payment prior to the disconnection, your services will remain intact.
  • Disconnect – if sufficient payment is not made prior to the scheduled disconnect, services will be turned off until payment is made to bring your account balance above $0.
  • Reconnect – if a disconnect has occurred and you make sufficient payment to bring your account above $0, your account will be reconnected. Once services have been restored, you will receive a reconnect alert.
  • Payment confirmation – once payments have been made, you will receive a payment confirmation
Is prepaid right for me?

Before signing up for prepaid, there are a few things to consider:

  • You must be able to receive notifications via email or phone.
  • Your balance must always remain above $0 to ensure a connected service. If it falls below $0, services will be disconnected with short notice.
  • You will not receive a monthly bill.
  • You must have the electric utility to be eligible for prepaid.
How does it work?

After adding funds to your account, you are billed daily instead of monthly. Your daily bills reduce your account balance. You are required to maintain a balance of $0 or above to maintain utility service. You will receive various alerts to help you manage your balance and to know when its time to add funds.

Will I receive a bill?

Prepaid customers will not receive a paper bill. Instead, prepaid customers will be able to see a daily breakdown of their utility charges through the municipal online payments system.

How does it work?

After adding funds to your account, you are billed daily instead of monthly. Your daily bills reduce your account balance. You are required to maintain a balance of $0 or above to maintain utility service. You will receive various alerts to help you manage your balance and to know when its time to add funds.

How do I manage my account?

Log on to your same account log in online. You can view your account balance, your daily cost, your average cost, how many estimated days you have left of service based on your account balance. Your daily bills are displayed in the same municipal online system.

Will I receive a bill?

Prepaid customers will not receive a paper bill. Instead, prepaid customers will be able to see a daily breakdown of their utility charges through the municipal online payments system.

Will I receive a bill?

Prepaid customers will not receive a paper bill. Instead, prepaid customers will be able to see a daily breakdown of their utility charges through the municipal online payments system.

How do I make payments?

You can make payments through the following methods:

  • In-office
  • Municipal online payments system (through web or phone)
  • Mobile app
  • Quick pay
How do I make payments?

You can make payments through the following methods:

  • In-office
  • Municipal online payments system (through web or phone)
  • Mobile app
  • Quick pay
Is prepaid right for me?

Before signing up for prepaid, there are a few things to consider:

  • You must be able to receive notifications via email or phone.
  • Your balance must always remain above $0 to ensure a connected service. If it falls below $0, services will be disconnected with short notice.
  • You will not receive a monthly bill.
  • You must have the electric utility to be eligible for prepaid.
How does it work?

After adding funds to your account, you are billed daily instead of monthly. Your daily bills reduce your account balance. You are required to maintain a balance of $0 or above to maintain utility service. You will receive various alerts to help you manage your balance and to know when its time to add funds.

How do I make payments?

You can make payments through the following methods:

  • In-office
  • Municipal online payments system (through web or phone)
  • Mobile app
  • Quick pay
How do I manage my account?

Log on to your same account log in online. You can view your account balance, your daily cost, your average cost, how many estimated days you have left of service based on your account balance. Your daily bills are displayed in the same municipal online system.

What is it?

Prepay offers a way for you to pay your utilities as you go. No more surprise bills at the end of the month. You have more control over your bill. Pay for utilities before you use them. As a prepaid customer you’ll be empowered to monitor your consumption more closely and better manage your bill.

Do I receive alerts?

As a prepaid customer, you’ll get the following alerts once you’ve setup your communication preference in your municipal online payments system:

  • Low Balance – will be sent once your account balance reaches $20 or below.
  • Pending disconnect – if your credit balance goes below $0, you will be scheduled to be disconnected (between 9:00am-4:00pm CST) the next day. If you make a payment prior to the disconnection, your services will remain intact.
  • Disconnect – if sufficient payment is not made prior to the scheduled disconnect, services will be turned off until payment is made to bring your account balance above $0.
  • Reconnect – if a disconnect has occurred and you make sufficient payment to bring your account above $0, your account will be reconnected. Once services have been restored, you will receive a reconnect alert.
  • Payment confirmation – once payments have been made, you will receive a payment confirmation
Do I receive alerts?

As a prepaid customer, you’ll get the following alerts once you’ve setup your communication preference in your municipal online payments system:

  • Low Balance – will be sent once your account balance reaches $20 or below.
  • Pending disconnect – if your credit balance goes below $0, you will be scheduled to be disconnected (between 9:00am-4:00pm CST) the next day. If you make a payment prior to the disconnection, your services will remain intact.
  • Disconnect – if sufficient payment is not made prior to the scheduled disconnect, services will be turned off until payment is made to bring your account balance above $0.
  • Reconnect – if a disconnect has occurred and you make sufficient payment to bring your account above $0, your account will be reconnected. Once services have been restored, you will receive a reconnect alert.
  • Payment confirmation – once payments have been made, you will receive a payment confirmation
What is it?

Prepay offers a way for you to pay your utilities as you go. No more surprise bills at the end of the month. You have more control over your bill. Pay for utilities before you use them. As a prepaid customer you’ll be empowered to monitor your consumption more closely and better manage your bill.

How do I make payments?

You can make payments through the following methods:

  • In-office
  • Municipal online payments system (through web or phone)
  • Mobile app
  • Quick pay
Is prepaid right for me?

Before signing up for prepaid, there are a few things to consider:

  • You must be able to receive notifications via email or phone.
  • Your balance must always remain above $0 to ensure a connected service. If it falls below $0, services will be disconnected with short notice.
  • You will not receive a monthly bill.
  • You must have the electric utility to be eligible for prepaid.
Will I receive a bill?

Prepaid customers will not receive a paper bill. Instead, prepaid customers will be able to see a daily breakdown of their utility charges through the municipal online payments system.

How do I restart services if I’ve been disconnected?

Simply use one of the above payment methods mentioned above. If your account balance is above $0, your services will be connected. We recommend you add enough to not only get above the $0 minimum required balance, but to give you at least a few days of service if not more.

Are there other fees I will incur?

There is a $0.25 daily fee to be a prepaid customer.

How do I manage my account?

Log on to your same account log in online. You can view your account balance, your daily cost, your average cost, how many estimated days you have left of service based on your account balance. Your daily bills are displayed in the same municipal online system.

Is prepaid right for me?

Before signing up for prepaid, there are a few things to consider:

  • You must be able to receive notifications via email or phone.
  • Your balance must always remain above $0 to ensure a connected service. If it falls below $0, services will be disconnected with short notice.
  • You will not receive a monthly bill.
  • You must have the electric utility to be eligible for prepaid.
Are there other fees I will incur?

There is a $0.25 daily fee to be a prepaid customer.

Will I receive a bill?

Prepaid customers will not receive a paper bill. Instead, prepaid customers will be able to see a daily breakdown of their utility charges through the municipal online payments system.

Are there any deposits or fees to sign up?

There are no up-front deposits required. There is a onetime $25 to sign up fee to get started with prepaid. You must have a minimum of $40 in your prepaid account to begin.

Is prepaid right for me?

Before signing up for prepaid, there are a few things to consider:

  • You must be able to receive notifications via email or phone.
  • Your balance must always remain above $0 to ensure a connected service. If it falls below $0, services will be disconnected with short notice.
  • You will not receive a monthly bill.
  • You must have the electric utility to be eligible for prepaid.
Are there any deposits or fees to sign up?

There are no up-front deposits required. There is a onetime $25 to sign up fee to get started with prepaid. You must have a minimum of $40 in your prepaid account to begin.

Do I receive alerts?

As a prepaid customer, you’ll get the following alerts once you’ve setup your communication preference in your municipal online payments system:

  • Low Balance – will be sent once your account balance reaches $20 or below.
  • Pending disconnect – if your credit balance goes below $0, you will be scheduled to be disconnected (between 9:00am-4:00pm CST) the next day. If you make a payment prior to the disconnection, your services will remain intact.
  • Disconnect – if sufficient payment is not made prior to the scheduled disconnect, services will be turned off until payment is made to bring your account balance above $0.
  • Reconnect – if a disconnect has occurred and you make sufficient payment to bring your account above $0, your account will be reconnected. Once services have been restored, you will receive a reconnect alert.
  • Payment confirmation – once payments have been made, you will receive a payment confirmation
Will I receive a bill?

Prepaid customers will not receive a paper bill. Instead, prepaid customers will be able to see a daily breakdown of their utility charges through the municipal online payments system.

Are there other fees I will incur?

There is a $0.25 daily fee to be a prepaid customer.

Are there other fees I will incur?

There is a $0.25 daily fee to be a prepaid customer.

Are there other fees I will incur?

There is a $0.25 daily fee to be a prepaid customer.

Do I receive alerts?

As a prepaid customer, you’ll get the following alerts once you’ve setup your communication preference in your municipal online payments system:

  • Low Balance – will be sent once your account balance reaches $20 or below.
  • Pending disconnect – if your credit balance goes below $0, you will be scheduled to be disconnected (between 9:00am-4:00pm CST) the next day. If you make a payment prior to the disconnection, your services will remain intact.
  • Disconnect – if sufficient payment is not made prior to the scheduled disconnect, services will be turned off until payment is made to bring your account balance above $0.
  • Reconnect – if a disconnect has occurred and you make sufficient payment to bring your account above $0, your account will be reconnected. Once services have been restored, you will receive a reconnect alert.
  • Payment confirmation – once payments have been made, you will receive a payment confirmation
How do I manage my account?

Log on to your same account log in online. You can view your account balance, your daily cost, your average cost, how many estimated days you have left of service based on your account balance. Your daily bills are displayed in the same municipal online system.

What is it?

Prepay offers a way for you to pay your utilities as you go. No more surprise bills at the end of the month. You have more control over your bill. Pay for utilities before you use them. As a prepaid customer you’ll be empowered to monitor your consumption more closely and better manage your bill.

What is it?

Prepay offers a way for you to pay your utilities as you go. No more surprise bills at the end of the month. You have more control over your bill. Pay for utilities before you use them. As a prepaid customer you’ll be empowered to monitor your consumption more closely and better manage your bill.

How do I make payments?

You can make payments through the following methods:

  • In-office
  • Municipal online payments system (through web or phone)
  • Mobile app
  • Quick pay
What is it?

Prepay offers a way for you to pay your utilities as you go. No more surprise bills at the end of the month. You have more control over your bill. Pay for utilities before you use them. As a prepaid customer you’ll be empowered to monitor your consumption more closely and better manage your bill.

How do I make payments?

You can make payments through the following methods:

  • In-office
  • Municipal online payments system (through web or phone)
  • Mobile app
  • Quick pay
Are there any deposits or fees to sign up?

There are no up-front deposits required. There is a onetime $25 to sign up fee to get started with prepaid. You must have a minimum of $40 in your prepaid account to begin.

Is prepaid right for me?

Before signing up for prepaid, there are a few things to consider:

  • You must be able to receive notifications via email or phone.
  • Your balance must always remain above $0 to ensure a connected service. If it falls below $0, services will be disconnected with short notice.
  • You will not receive a monthly bill.
  • You must have the electric utility to be eligible for prepaid.
Are there any deposits or fees to sign up?

There are no up-front deposits required. There is a onetime $25 to sign up fee to get started with prepaid. You must have a minimum of $40 in your prepaid account to begin.

How do I make payments?

You can make payments through the following methods:

  • In-office
  • Municipal online payments system (through web or phone)
  • Mobile app
  • Quick pay
Is prepaid right for me?

Before signing up for prepaid, there are a few things to consider:

  • You must be able to receive notifications via email or phone.
  • Your balance must always remain above $0 to ensure a connected service. If it falls below $0, services will be disconnected with short notice.
  • You will not receive a monthly bill.
  • You must have the electric utility to be eligible for prepaid.
How do I make payments?

You can make payments through the following methods:

  • In-office
  • Municipal online payments system (through web or phone)
  • Mobile app
  • Quick pay
How do I make payments?

You can make payments through the following methods:

  • In-office
  • Municipal online payments system (through web or phone)
  • Mobile app
  • Quick pay
Will I receive a bill?

Prepaid customers will not receive a paper bill. Instead, prepaid customers will be able to see a daily breakdown of their utility charges through the municipal online payments system.

How do I avoid disconnection?

To ensure continued service, you must always keep your account balance above $0. You will receive alerts notifying you when your balance is at or below $20. You will also be notified if you are scheduled to be disconnected. If sufficient payment has been made prior to the scheduled disconnect, your service will remain connected.

What is it?

Prepay offers a way for you to pay your utilities as you go. No more surprise bills at the end of the month. You have more control over your bill. Pay for utilities before you use them. As a prepaid customer you’ll be empowered to monitor your consumption more closely and better manage your bill.

Will I receive a bill?

Prepaid customers will not receive a paper bill. Instead, prepaid customers will be able to see a daily breakdown of their utility charges through the municipal online payments system.

Is prepaid right for me?

Before signing up for prepaid, there are a few things to consider:

  • You must be able to receive notifications via email or phone.
  • Your balance must always remain above $0 to ensure a connected service. If it falls below $0, services will be disconnected with short notice.
  • You will not receive a monthly bill.
  • You must have the electric utility to be eligible for prepaid.
How do I restart services if I’ve been disconnected?

Simply use one of the above payment methods mentioned above. If your account balance is above $0, your services will be connected. We recommend you add enough to not only get above the $0 minimum required balance, but to give you at least a few days of service if not more.

How do I avoid disconnection?

To ensure continued service, you must always keep your account balance above $0. You will receive alerts notifying you when your balance is at or below $20. You will also be notified if you are scheduled to be disconnected. If sufficient payment has been made prior to the scheduled disconnect, your service will remain connected.

Are there any deposits or fees to sign up?

There are no up-front deposits required. There is a onetime $25 to sign up fee to get started with prepaid. You must have a minimum of $40 in your prepaid account to begin.

How do I restart services if I’ve been disconnected?

Simply use one of the above payment methods mentioned above. If your account balance is above $0, your services will be connected. We recommend you add enough to not only get above the $0 minimum required balance, but to give you at least a few days of service if not more.

Will I receive a bill?

Prepaid customers will not receive a paper bill. Instead, prepaid customers will be able to see a daily breakdown of their utility charges through the municipal online payments system.

What is it?

Prepay offers a way for you to pay your utilities as you go. No more surprise bills at the end of the month. You have more control over your bill. Pay for utilities before you use them. As a prepaid customer you’ll be empowered to monitor your consumption more closely and better manage your bill.

How do I avoid disconnection?

To ensure continued service, you must always keep your account balance above $0. You will receive alerts notifying you when your balance is at or below $20. You will also be notified if you are scheduled to be disconnected. If sufficient payment has been made prior to the scheduled disconnect, your service will remain connected.

Are there any deposits or fees to sign up?

There are no up-front deposits required. There is a onetime $25 to sign up fee to get started with prepaid. You must have a minimum of $40 in your prepaid account to begin.

How do I avoid disconnection?

To ensure continued service, you must always keep your account balance above $0. You will receive alerts notifying you when your balance is at or below $20. You will also be notified if you are scheduled to be disconnected. If sufficient payment has been made prior to the scheduled disconnect, your service will remain connected.

Are there any deposits or fees to sign up?

There are no up-front deposits required. There is a onetime $25 to sign up fee to get started with prepaid. You must have a minimum of $40 in your prepaid account to begin.

How do I make payments?

You can make payments through the following methods:

  • In-office
  • Municipal online payments system (through web or phone)
  • Mobile app
  • Quick pay
Will I receive a bill?

Prepaid customers will not receive a paper bill. Instead, prepaid customers will be able to see a daily breakdown of their utility charges through the municipal online payments system.

Do I receive alerts?

As a prepaid customer, you’ll get the following alerts once you’ve setup your communication preference in your municipal online payments system:

  • Low Balance – will be sent once your account balance reaches $20 or below.
  • Pending disconnect – if your credit balance goes below $0, you will be scheduled to be disconnected (between 9:00am-4:00pm CST) the next day. If you make a payment prior to the disconnection, your services will remain intact.
  • Disconnect – if sufficient payment is not made prior to the scheduled disconnect, services will be turned off until payment is made to bring your account balance above $0.
  • Reconnect – if a disconnect has occurred and you make sufficient payment to bring your account above $0, your account will be reconnected. Once services have been restored, you will receive a reconnect alert.
  • Payment confirmation – once payments have been made, you will receive a payment confirmation
Will I receive a bill?

Prepaid customers will not receive a paper bill. Instead, prepaid customers will be able to see a daily breakdown of their utility charges through the municipal online payments system.

Do I receive alerts?

As a prepaid customer, you’ll get the following alerts once you’ve setup your communication preference in your municipal online payments system:

  • Low Balance – will be sent once your account balance reaches $20 or below.
  • Pending disconnect – if your credit balance goes below $0, you will be scheduled to be disconnected (between 9:00am-4:00pm CST) the next day. If you make a payment prior to the disconnection, your services will remain intact.
  • Disconnect – if sufficient payment is not made prior to the scheduled disconnect, services will be turned off until payment is made to bring your account balance above $0.
  • Reconnect – if a disconnect has occurred and you make sufficient payment to bring your account above $0, your account will be reconnected. Once services have been restored, you will receive a reconnect alert.
  • Payment confirmation – once payments have been made, you will receive a payment confirmation
How do I restart services if I’ve been disconnected?

Simply use one of the above payment methods mentioned above. If your account balance is above $0, your services will be connected. We recommend you add enough to not only get above the $0 minimum required balance, but to give you at least a few days of service if not more.

How do I manage my account?

Log on to your same account log in online. You can view your account balance, your daily cost, your average cost, how many estimated days you have left of service based on your account balance. Your daily bills are displayed in the same municipal online system.

What is it?

Prepay offers a way for you to pay your utilities as you go. No more surprise bills at the end of the month. You have more control over your bill. Pay for utilities before you use them. As a prepaid customer you’ll be empowered to monitor your consumption more closely and better manage your bill.

Are there any deposits or fees to sign up?

There are no up-front deposits required. There is a onetime $25 to sign up fee to get started with prepaid. You must have a minimum of $40 in your prepaid account to begin.

How do I restart services if I’ve been disconnected?

Simply use one of the above payment methods mentioned above. If your account balance is above $0, your services will be connected. We recommend you add enough to not only get above the $0 minimum required balance, but to give you at least a few days of service if not more.

How does it work?

After adding funds to your account, you are billed daily instead of monthly. Your daily bills reduce your account balance. You are required to maintain a balance of $0 or above to maintain utility service. You will receive various alerts to help you manage your balance and to know when its time to add funds.

What is it?

Prepay offers a way for you to pay your utilities as you go. No more surprise bills at the end of the month. You have more control over your bill. Pay for utilities before you use them. As a prepaid customer you’ll be empowered to monitor your consumption more closely and better manage your bill.

Do I receive alerts?

As a prepaid customer, you’ll get the following alerts once you’ve setup your communication preference in your municipal online payments system:

  • Low Balance – will be sent once your account balance reaches $20 or below.
  • Pending disconnect – if your credit balance goes below $0, you will be scheduled to be disconnected (between 9:00am-4:00pm CST) the next day. If you make a payment prior to the disconnection, your services will remain intact.
  • Disconnect – if sufficient payment is not made prior to the scheduled disconnect, services will be turned off until payment is made to bring your account balance above $0.
  • Reconnect – if a disconnect has occurred and you make sufficient payment to bring your account above $0, your account will be reconnected. Once services have been restored, you will receive a reconnect alert.
  • Payment confirmation – once payments have been made, you will receive a payment confirmation
How do I manage my account?

Log on to your same account log in online. You can view your account balance, your daily cost, your average cost, how many estimated days you have left of service based on your account balance. Your daily bills are displayed in the same municipal online system.

Will I receive a bill?

Prepaid customers will not receive a paper bill. Instead, prepaid customers will be able to see a daily breakdown of their utility charges through the municipal online payments system.

How does it work?

After adding funds to your account, you are billed daily instead of monthly. Your daily bills reduce your account balance. You are required to maintain a balance of $0 or above to maintain utility service. You will receive various alerts to help you manage your balance and to know when its time to add funds.

How do I manage my account?

Log on to your same account log in online. You can view your account balance, your daily cost, your average cost, how many estimated days you have left of service based on your account balance. Your daily bills are displayed in the same municipal online system.

Is prepaid right for me?

Before signing up for prepaid, there are a few things to consider:

  • You must be able to receive notifications via email or phone.
  • Your balance must always remain above $0 to ensure a connected service. If it falls below $0, services will be disconnected with short notice.
  • You will not receive a monthly bill.
  • You must have the electric utility to be eligible for prepaid.
Will I receive a bill?

Prepaid customers will not receive a paper bill. Instead, prepaid customers will be able to see a daily breakdown of their utility charges through the municipal online payments system.

How do I avoid disconnection?

To ensure continued service, you must always keep your account balance above $0. You will receive alerts notifying you when your balance is at or below $20. You will also be notified if you are scheduled to be disconnected. If sufficient payment has been made prior to the scheduled disconnect, your service will remain connected.

Will I receive a bill?

Prepaid customers will not receive a paper bill. Instead, prepaid customers will be able to see a daily breakdown of their utility charges through the municipal online payments system.

How do I restart services if I’ve been disconnected?

Simply use one of the above payment methods mentioned above. If your account balance is above $0, your services will be connected. We recommend you add enough to not only get above the $0 minimum required balance, but to give you at least a few days of service if not more.

Is prepaid right for me?

Before signing up for prepaid, there are a few things to consider:

  • You must be able to receive notifications via email or phone.
  • Your balance must always remain above $0 to ensure a connected service. If it falls below $0, services will be disconnected with short notice.
  • You will not receive a monthly bill.
  • You must have the electric utility to be eligible for prepaid.
Will I receive a bill?

Prepaid customers will not receive a paper bill. Instead, prepaid customers will be able to see a daily breakdown of their utility charges through the municipal online payments system.

Do I receive alerts?

As a prepaid customer, you’ll get the following alerts once you’ve setup your communication preference in your municipal online payments system:

  • Low Balance – will be sent once your account balance reaches $20 or below.
  • Pending disconnect – if your credit balance goes below $0, you will be scheduled to be disconnected (between 9:00am-4:00pm CST) the next day. If you make a payment prior to the disconnection, your services will remain intact.
  • Disconnect – if sufficient payment is not made prior to the scheduled disconnect, services will be turned off until payment is made to bring your account balance above $0.
  • Reconnect – if a disconnect has occurred and you make sufficient payment to bring your account above $0, your account will be reconnected. Once services have been restored, you will receive a reconnect alert.
  • Payment confirmation – once payments have been made, you will receive a payment confirmation
Do I receive alerts?

As a prepaid customer, you’ll get the following alerts once you’ve setup your communication preference in your municipal online payments system:

  • Low Balance – will be sent once your account balance reaches $20 or below.
  • Pending disconnect – if your credit balance goes below $0, you will be scheduled to be disconnected (between 9:00am-4:00pm CST) the next day. If you make a payment prior to the disconnection, your services will remain intact.
  • Disconnect – if sufficient payment is not made prior to the scheduled disconnect, services will be turned off until payment is made to bring your account balance above $0.
  • Reconnect – if a disconnect has occurred and you make sufficient payment to bring your account above $0, your account will be reconnected. Once services have been restored, you will receive a reconnect alert.
  • Payment confirmation – once payments have been made, you will receive a payment confirmation
Will I receive a bill?

Prepaid customers will not receive a paper bill. Instead, prepaid customers will be able to see a daily breakdown of their utility charges through the municipal online payments system.

Is prepaid right for me?

Before signing up for prepaid, there are a few things to consider:

  • You must be able to receive notifications via email or phone.
  • Your balance must always remain above $0 to ensure a connected service. If it falls below $0, services will be disconnected with short notice.
  • You will not receive a monthly bill.
  • You must have the electric utility to be eligible for prepaid.
What is it?

Prepay offers a way for you to pay your utilities as you go. No more surprise bills at the end of the month. You have more control over your bill. Pay for utilities before you use them. As a prepaid customer you’ll be empowered to monitor your consumption more closely and better manage your bill.

Do I receive alerts?

As a prepaid customer, you’ll get the following alerts once you’ve setup your communication preference in your municipal online payments system:

  • Low Balance – will be sent once your account balance reaches $20 or below.
  • Pending disconnect – if your credit balance goes below $0, you will be scheduled to be disconnected (between 9:00am-4:00pm CST) the next day. If you make a payment prior to the disconnection, your services will remain intact.
  • Disconnect – if sufficient payment is not made prior to the scheduled disconnect, services will be turned off until payment is made to bring your account balance above $0.
  • Reconnect – if a disconnect has occurred and you make sufficient payment to bring your account above $0, your account will be reconnected. Once services have been restored, you will receive a reconnect alert.
  • Payment confirmation – once payments have been made, you will receive a payment confirmation
Are there any deposits or fees to sign up?

There are no up-front deposits required. There is a onetime $25 to sign up fee to get started with prepaid. You must have a minimum of $40 in your prepaid account to begin.

How does it work?

After adding funds to your account, you are billed daily instead of monthly. Your daily bills reduce your account balance. You are required to maintain a balance of $0 or above to maintain utility service. You will receive various alerts to help you manage your balance and to know when its time to add funds.

Do I receive alerts?

As a prepaid customer, you’ll get the following alerts once you’ve setup your communication preference in your municipal online payments system:

  • Low Balance – will be sent once your account balance reaches $20 or below.
  • Pending disconnect – if your credit balance goes below $0, you will be scheduled to be disconnected (between 9:00am-4:00pm CST) the next day. If you make a payment prior to the disconnection, your services will remain intact.
  • Disconnect – if sufficient payment is not made prior to the scheduled disconnect, services will be turned off until payment is made to bring your account balance above $0.
  • Reconnect – if a disconnect has occurred and you make sufficient payment to bring your account above $0, your account will be reconnected. Once services have been restored, you will receive a reconnect alert.
  • Payment confirmation – once payments have been made, you will receive a payment confirmation
Do I receive alerts?

As a prepaid customer, you’ll get the following alerts once you’ve setup your communication preference in your municipal online payments system:

  • Low Balance – will be sent once your account balance reaches $20 or below.
  • Pending disconnect – if your credit balance goes below $0, you will be scheduled to be disconnected (between 9:00am-4:00pm CST) the next day. If you make a payment prior to the disconnection, your services will remain intact.
  • Disconnect – if sufficient payment is not made prior to the scheduled disconnect, services will be turned off until payment is made to bring your account balance above $0.
  • Reconnect – if a disconnect has occurred and you make sufficient payment to bring your account above $0, your account will be reconnected. Once services have been restored, you will receive a reconnect alert.
  • Payment confirmation – once payments have been made, you will receive a payment confirmation
Is prepaid right for me?

Before signing up for prepaid, there are a few things to consider:

  • You must be able to receive notifications via email or phone.
  • Your balance must always remain above $0 to ensure a connected service. If it falls below $0, services will be disconnected with short notice.
  • You will not receive a monthly bill.
  • You must have the electric utility to be eligible for prepaid.
How do I make payments?

You can make payments through the following methods:

  • In-office
  • Municipal online payments system (through web or phone)
  • Mobile app
  • Quick pay
Will I receive a bill?

Prepaid customers will not receive a paper bill. Instead, prepaid customers will be able to see a daily breakdown of their utility charges through the municipal online payments system.

Will I receive a bill?

Prepaid customers will not receive a paper bill. Instead, prepaid customers will be able to see a daily breakdown of their utility charges through the municipal online payments system.

How do I avoid disconnection?

To ensure continued service, you must always keep your account balance above $0. You will receive alerts notifying you when your balance is at or below $20. You will also be notified if you are scheduled to be disconnected. If sufficient payment has been made prior to the scheduled disconnect, your service will remain connected.

Do I receive alerts?

As a prepaid customer, you’ll get the following alerts once you’ve setup your communication preference in your municipal online payments system:

  • Low Balance – will be sent once your account balance reaches $20 or below.
  • Pending disconnect – if your credit balance goes below $0, you will be scheduled to be disconnected (between 9:00am-4:00pm CST) the next day. If you make a payment prior to the disconnection, your services will remain intact.
  • Disconnect – if sufficient payment is not made prior to the scheduled disconnect, services will be turned off until payment is made to bring your account balance above $0.
  • Reconnect – if a disconnect has occurred and you make sufficient payment to bring your account above $0, your account will be reconnected. Once services have been restored, you will receive a reconnect alert.
  • Payment confirmation – once payments have been made, you will receive a payment confirmation
How do I restart services if I’ve been disconnected?

Simply use one of the above payment methods mentioned above. If your account balance is above $0, your services will be connected. We recommend you add enough to not only get above the $0 minimum required balance, but to give you at least a few days of service if not more.

Is prepaid right for me?

Before signing up for prepaid, there are a few things to consider:

  • You must be able to receive notifications via email or phone.
  • Your balance must always remain above $0 to ensure a connected service. If it falls below $0, services will be disconnected with short notice.
  • You will not receive a monthly bill.
  • You must have the electric utility to be eligible for prepaid.
Are there other fees I will incur?

There is a $0.25 daily fee to be a prepaid customer.

How do I avoid disconnection?

To ensure continued service, you must always keep your account balance above $0. You will receive alerts notifying you when your balance is at or below $20. You will also be notified if you are scheduled to be disconnected. If sufficient payment has been made prior to the scheduled disconnect, your service will remain connected.

How do I manage my account?

Log on to your same account log in online. You can view your account balance, your daily cost, your average cost, how many estimated days you have left of service based on your account balance. Your daily bills are displayed in the same municipal online system.

Are there any deposits or fees to sign up?

There are no up-front deposits required. There is a onetime $25 to sign up fee to get started with prepaid. You must have a minimum of $40 in your prepaid account to begin.

How do I restart services if I’ve been disconnected?

Simply use one of the above payment methods mentioned above. If your account balance is above $0, your services will be connected. We recommend you add enough to not only get above the $0 minimum required balance, but to give you at least a few days of service if not more.

Are there any deposits or fees to sign up?

There are no up-front deposits required. There is a onetime $25 to sign up fee to get started with prepaid. You must have a minimum of $40 in your prepaid account to begin.

How do I avoid disconnection?

To ensure continued service, you must always keep your account balance above $0. You will receive alerts notifying you when your balance is at or below $20. You will also be notified if you are scheduled to be disconnected. If sufficient payment has been made prior to the scheduled disconnect, your service will remain connected.

How do I make payments?

You can make payments through the following methods:

  • In-office
  • Municipal online payments system (through web or phone)
  • Mobile app
  • Quick pay
Is prepaid right for me?

Before signing up for prepaid, there are a few things to consider:

  • You must be able to receive notifications via email or phone.
  • Your balance must always remain above $0 to ensure a connected service. If it falls below $0, services will be disconnected with short notice.
  • You will not receive a monthly bill.
  • You must have the electric utility to be eligible for prepaid.
Will I receive a bill?

Prepaid customers will not receive a paper bill. Instead, prepaid customers will be able to see a daily breakdown of their utility charges through the municipal online payments system.

Do I receive alerts?

As a prepaid customer, you’ll get the following alerts once you’ve setup your communication preference in your municipal online payments system:

  • Low Balance – will be sent once your account balance reaches $20 or below.
  • Pending disconnect – if your credit balance goes below $0, you will be scheduled to be disconnected (between 9:00am-4:00pm CST) the next day. If you make a payment prior to the disconnection, your services will remain intact.
  • Disconnect – if sufficient payment is not made prior to the scheduled disconnect, services will be turned off until payment is made to bring your account balance above $0.
  • Reconnect – if a disconnect has occurred and you make sufficient payment to bring your account above $0, your account will be reconnected. Once services have been restored, you will receive a reconnect alert.
  • Payment confirmation – once payments have been made, you will receive a payment confirmation
Is prepaid right for me?

Before signing up for prepaid, there are a few things to consider:

  • You must be able to receive notifications via email or phone.
  • Your balance must always remain above $0 to ensure a connected service. If it falls below $0, services will be disconnected with short notice.
  • You will not receive a monthly bill.
  • You must have the electric utility to be eligible for prepaid.
Is prepaid right for me?

Before signing up for prepaid, there are a few things to consider:

  • You must be able to receive notifications via email or phone.
  • Your balance must always remain above $0 to ensure a connected service. If it falls below $0, services will be disconnected with short notice.
  • You will not receive a monthly bill.
  • You must have the electric utility to be eligible for prepaid.
How do I restart services if I’ve been disconnected?

Simply use one of the above payment methods mentioned above. If your account balance is above $0, your services will be connected. We recommend you add enough to not only get above the $0 minimum required balance, but to give you at least a few days of service if not more.

How do I avoid disconnection?

To ensure continued service, you must always keep your account balance above $0. You will receive alerts notifying you when your balance is at or below $20. You will also be notified if you are scheduled to be disconnected. If sufficient payment has been made prior to the scheduled disconnect, your service will remain connected.

How do I make payments?

You can make payments through the following methods:

  • In-office
  • Municipal online payments system (through web or phone)
  • Mobile app
  • Quick pay
How do I manage my account?

Log on to your same account log in online. You can view your account balance, your daily cost, your average cost, how many estimated days you have left of service based on your account balance. Your daily bills are displayed in the same municipal online system.

How do I restart services if I’ve been disconnected?

Simply use one of the above payment methods mentioned above. If your account balance is above $0, your services will be connected. We recommend you add enough to not only get above the $0 minimum required balance, but to give you at least a few days of service if not more.

Is prepaid right for me?

Before signing up for prepaid, there are a few things to consider:

  • You must be able to receive notifications via email or phone.
  • Your balance must always remain above $0 to ensure a connected service. If it falls below $0, services will be disconnected with short notice.
  • You will not receive a monthly bill.
  • You must have the electric utility to be eligible for prepaid.
How do I avoid disconnection?

To ensure continued service, you must always keep your account balance above $0. You will receive alerts notifying you when your balance is at or below $20. You will also be notified if you are scheduled to be disconnected. If sufficient payment has been made prior to the scheduled disconnect, your service will remain connected.

Are there any deposits or fees to sign up?

There are no up-front deposits required. There is a onetime $25 to sign up fee to get started with prepaid. You must have a minimum of $40 in your prepaid account to begin.

Are there other fees I will incur?

There is a $0.25 daily fee to be a prepaid customer.

Are there other fees I will incur?

There is a $0.25 daily fee to be a prepaid customer.

How do I manage my account?

Log on to your same account log in online. You can view your account balance, your daily cost, your average cost, how many estimated days you have left of service based on your account balance. Your daily bills are displayed in the same municipal online system.

Is prepaid right for me?

Before signing up for prepaid, there are a few things to consider:

  • You must be able to receive notifications via email or phone.
  • Your balance must always remain above $0 to ensure a connected service. If it falls below $0, services will be disconnected with short notice.
  • You will not receive a monthly bill.
  • You must have the electric utility to be eligible for prepaid.
Is prepaid right for me?

Before signing up for prepaid, there are a few things to consider:

  • You must be able to receive notifications via email or phone.
  • Your balance must always remain above $0 to ensure a connected service. If it falls below $0, services will be disconnected with short notice.
  • You will not receive a monthly bill.
  • You must have the electric utility to be eligible for prepaid.
How does it work?

After adding funds to your account, you are billed daily instead of monthly. Your daily bills reduce your account balance. You are required to maintain a balance of $0 or above to maintain utility service. You will receive various alerts to help you manage your balance and to know when its time to add funds.

Are there any deposits or fees to sign up?

There are no up-front deposits required. There is a onetime $25 to sign up fee to get started with prepaid. You must have a minimum of $40 in your prepaid account to begin.

Are there other fees I will incur?

There is a $0.25 daily fee to be a prepaid customer.

How does it work?

After adding funds to your account, you are billed daily instead of monthly. Your daily bills reduce your account balance. You are required to maintain a balance of $0 or above to maintain utility service. You will receive various alerts to help you manage your balance and to know when its time to add funds.

Will I receive a bill?

Prepaid customers will not receive a paper bill. Instead, prepaid customers will be able to see a daily breakdown of their utility charges through the municipal online payments system.

Is prepaid right for me?

Before signing up for prepaid, there are a few things to consider:

  • You must be able to receive notifications via email or phone.
  • Your balance must always remain above $0 to ensure a connected service. If it falls below $0, services will be disconnected with short notice.
  • You will not receive a monthly bill.
  • You must have the electric utility to be eligible for prepaid.
Are there any deposits or fees to sign up?

There are no up-front deposits required. There is a onetime $25 to sign up fee to get started with prepaid. You must have a minimum of $40 in your prepaid account to begin.

How do I avoid disconnection?

To ensure continued service, you must always keep your account balance above $0. You will receive alerts notifying you when your balance is at or below $20. You will also be notified if you are scheduled to be disconnected. If sufficient payment has been made prior to the scheduled disconnect, your service will remain connected.

How do I restart services if I’ve been disconnected?

Simply use one of the above payment methods mentioned above. If your account balance is above $0, your services will be connected. We recommend you add enough to not only get above the $0 minimum required balance, but to give you at least a few days of service if not more.

How do I make payments?

You can make payments through the following methods:

  • In-office
  • Municipal online payments system (through web or phone)
  • Mobile app
  • Quick pay
Are there other fees I will incur?

There is a $0.25 daily fee to be a prepaid customer.

Are there any deposits or fees to sign up?

There are no up-front deposits required. There is a onetime $25 to sign up fee to get started with prepaid. You must have a minimum of $40 in your prepaid account to begin.

What is it?

Prepay offers a way for you to pay your utilities as you go. No more surprise bills at the end of the month. You have more control over your bill. Pay for utilities before you use them. As a prepaid customer you’ll be empowered to monitor your consumption more closely and better manage your bill.

How do I avoid disconnection?

To ensure continued service, you must always keep your account balance above $0. You will receive alerts notifying you when your balance is at or below $20. You will also be notified if you are scheduled to be disconnected. If sufficient payment has been made prior to the scheduled disconnect, your service will remain connected.

Are there any deposits or fees to sign up?

There are no up-front deposits required. There is a onetime $25 to sign up fee to get started with prepaid. You must have a minimum of $40 in your prepaid account to begin.

Is prepaid right for me?

Before signing up for prepaid, there are a few things to consider:

  • You must be able to receive notifications via email or phone.
  • Your balance must always remain above $0 to ensure a connected service. If it falls below $0, services will be disconnected with short notice.
  • You will not receive a monthly bill.
  • You must have the electric utility to be eligible for prepaid.
How does it work?

After adding funds to your account, you are billed daily instead of monthly. Your daily bills reduce your account balance. You are required to maintain a balance of $0 or above to maintain utility service. You will receive various alerts to help you manage your balance and to know when its time to add funds.

How do I make payments?

You can make payments through the following methods:

  • In-office
  • Municipal online payments system (through web or phone)
  • Mobile app
  • Quick pay
How do I make payments?

You can make payments through the following methods:

  • In-office
  • Municipal online payments system (through web or phone)
  • Mobile app
  • Quick pay
How does it work?

After adding funds to your account, you are billed daily instead of monthly. Your daily bills reduce your account balance. You are required to maintain a balance of $0 or above to maintain utility service. You will receive various alerts to help you manage your balance and to know when its time to add funds.

Are there other fees I will incur?

There is a $0.25 daily fee to be a prepaid customer.

Are there any deposits or fees to sign up?

There are no up-front deposits required. There is a onetime $25 to sign up fee to get started with prepaid. You must have a minimum of $40 in your prepaid account to begin.

How do I make payments?

You can make payments through the following methods:

  • In-office
  • Municipal online payments system (through web or phone)
  • Mobile app
  • Quick pay
How does it work?

After adding funds to your account, you are billed daily instead of monthly. Your daily bills reduce your account balance. You are required to maintain a balance of $0 or above to maintain utility service. You will receive various alerts to help you manage your balance and to know when its time to add funds.

Are there any deposits or fees to sign up?

There are no up-front deposits required. There is a onetime $25 to sign up fee to get started with prepaid. You must have a minimum of $40 in your prepaid account to begin.

How do I avoid disconnection?

To ensure continued service, you must always keep your account balance above $0. You will receive alerts notifying you when your balance is at or below $20. You will also be notified if you are scheduled to be disconnected. If sufficient payment has been made prior to the scheduled disconnect, your service will remain connected.

How do I make payments?

You can make payments through the following methods:

  • In-office
  • Municipal online payments system (through web or phone)
  • Mobile app
  • Quick pay
How do I manage my account?

Log on to your same account log in online. You can view your account balance, your daily cost, your average cost, how many estimated days you have left of service based on your account balance. Your daily bills are displayed in the same municipal online system.

How does it work?

After adding funds to your account, you are billed daily instead of monthly. Your daily bills reduce your account balance. You are required to maintain a balance of $0 or above to maintain utility service. You will receive various alerts to help you manage your balance and to know when its time to add funds.

What is it?

Prepay offers a way for you to pay your utilities as you go. No more surprise bills at the end of the month. You have more control over your bill. Pay for utilities before you use them. As a prepaid customer you’ll be empowered to monitor your consumption more closely and better manage your bill.

Are there other fees I will incur?

There is a $0.25 daily fee to be a prepaid customer.

Do I receive alerts?

As a prepaid customer, you’ll get the following alerts once you’ve setup your communication preference in your municipal online payments system:

  • Low Balance – will be sent once your account balance reaches $20 or below.
  • Pending disconnect – if your credit balance goes below $0, you will be scheduled to be disconnected (between 9:00am-4:00pm CST) the next day. If you make a payment prior to the disconnection, your services will remain intact.
  • Disconnect – if sufficient payment is not made prior to the scheduled disconnect, services will be turned off until payment is made to bring your account balance above $0.
  • Reconnect – if a disconnect has occurred and you make sufficient payment to bring your account above $0, your account will be reconnected. Once services have been restored, you will receive a reconnect alert.
  • Payment confirmation – once payments have been made, you will receive a payment confirmation
Do I receive alerts?

As a prepaid customer, you’ll get the following alerts once you’ve setup your communication preference in your municipal online payments system:

  • Low Balance – will be sent once your account balance reaches $20 or below.
  • Pending disconnect – if your credit balance goes below $0, you will be scheduled to be disconnected (between 9:00am-4:00pm CST) the next day. If you make a payment prior to the disconnection, your services will remain intact.
  • Disconnect – if sufficient payment is not made prior to the scheduled disconnect, services will be turned off until payment is made to bring your account balance above $0.
  • Reconnect – if a disconnect has occurred and you make sufficient payment to bring your account above $0, your account will be reconnected. Once services have been restored, you will receive a reconnect alert.
  • Payment confirmation – once payments have been made, you will receive a payment confirmation
Is prepaid right for me?

Before signing up for prepaid, there are a few things to consider:

  • You must be able to receive notifications via email or phone.
  • Your balance must always remain above $0 to ensure a connected service. If it falls below $0, services will be disconnected with short notice.
  • You will not receive a monthly bill.
  • You must have the electric utility to be eligible for prepaid.
What is it?

Prepay offers a way for you to pay your utilities as you go. No more surprise bills at the end of the month. You have more control over your bill. Pay for utilities before you use them. As a prepaid customer you’ll be empowered to monitor your consumption more closely and better manage your bill.

Will I receive a bill?

Prepaid customers will not receive a paper bill. Instead, prepaid customers will be able to see a daily breakdown of their utility charges through the municipal online payments system.

How does it work?

After adding funds to your account, you are billed daily instead of monthly. Your daily bills reduce your account balance. You are required to maintain a balance of $0 or above to maintain utility service. You will receive various alerts to help you manage your balance and to know when its time to add funds.

How do I avoid disconnection?

To ensure continued service, you must always keep your account balance above $0. You will receive alerts notifying you when your balance is at or below $20. You will also be notified if you are scheduled to be disconnected. If sufficient payment has been made prior to the scheduled disconnect, your service will remain connected.

Are there other fees I will incur?

There is a $0.25 daily fee to be a prepaid customer.

Do I receive alerts?

As a prepaid customer, you’ll get the following alerts once you’ve setup your communication preference in your municipal online payments system:

  • Low Balance – will be sent once your account balance reaches $20 or below.
  • Pending disconnect – if your credit balance goes below $0, you will be scheduled to be disconnected (between 9:00am-4:00pm CST) the next day. If you make a payment prior to the disconnection, your services will remain intact.
  • Disconnect – if sufficient payment is not made prior to the scheduled disconnect, services will be turned off until payment is made to bring your account balance above $0.
  • Reconnect – if a disconnect has occurred and you make sufficient payment to bring your account above $0, your account will be reconnected. Once services have been restored, you will receive a reconnect alert.
  • Payment confirmation – once payments have been made, you will receive a payment confirmation
How do I make payments?

You can make payments through the following methods:

  • In-office
  • Municipal online payments system (through web or phone)
  • Mobile app
  • Quick pay
Is prepaid right for me?

Before signing up for prepaid, there are a few things to consider:

  • You must be able to receive notifications via email or phone.
  • Your balance must always remain above $0 to ensure a connected service. If it falls below $0, services will be disconnected with short notice.
  • You will not receive a monthly bill.
  • You must have the electric utility to be eligible for prepaid.
How do I avoid disconnection?

To ensure continued service, you must always keep your account balance above $0. You will receive alerts notifying you when your balance is at or below $20. You will also be notified if you are scheduled to be disconnected. If sufficient payment has been made prior to the scheduled disconnect, your service will remain connected.

Is prepaid right for me?

Before signing up for prepaid, there are a few things to consider:

  • You must be able to receive notifications via email or phone.
  • Your balance must always remain above $0 to ensure a connected service. If it falls below $0, services will be disconnected with short notice.
  • You will not receive a monthly bill.
  • You must have the electric utility to be eligible for prepaid.
Will I receive a bill?

Prepaid customers will not receive a paper bill. Instead, prepaid customers will be able to see a daily breakdown of their utility charges through the municipal online payments system.

How do I make payments?

You can make payments through the following methods:

  • In-office
  • Municipal online payments system (through web or phone)
  • Mobile app
  • Quick pay
Are there other fees I will incur?

There is a $0.25 daily fee to be a prepaid customer.

Are there other fees I will incur?

There is a $0.25 daily fee to be a prepaid customer.

How do I manage my account?

Log on to your same account log in online. You can view your account balance, your daily cost, your average cost, how many estimated days you have left of service based on your account balance. Your daily bills are displayed in the same municipal online system.

How do I make payments?

You can make payments through the following methods:

  • In-office
  • Municipal online payments system (through web or phone)
  • Mobile app
  • Quick pay
What is it?

Prepay offers a way for you to pay your utilities as you go. No more surprise bills at the end of the month. You have more control over your bill. Pay for utilities before you use them. As a prepaid customer you’ll be empowered to monitor your consumption more closely and better manage your bill.

Will I receive a bill?

Prepaid customers will not receive a paper bill. Instead, prepaid customers will be able to see a daily breakdown of their utility charges through the municipal online payments system.

Are there other fees I will incur?

There is a $0.25 daily fee to be a prepaid customer.

Are there any deposits or fees to sign up?

There are no up-front deposits required. There is a onetime $25 to sign up fee to get started with prepaid. You must have a minimum of $40 in your prepaid account to begin.

Is prepaid right for me?

Before signing up for prepaid, there are a few things to consider:

  • You must be able to receive notifications via email or phone.
  • Your balance must always remain above $0 to ensure a connected service. If it falls below $0, services will be disconnected with short notice.
  • You will not receive a monthly bill.
  • You must have the electric utility to be eligible for prepaid.
How do I restart services if I’ve been disconnected?

Simply use one of the above payment methods mentioned above. If your account balance is above $0, your services will be connected. We recommend you add enough to not only get above the $0 minimum required balance, but to give you at least a few days of service if not more.

Is prepaid right for me?

Before signing up for prepaid, there are a few things to consider:

  • You must be able to receive notifications via email or phone.
  • Your balance must always remain above $0 to ensure a connected service. If it falls below $0, services will be disconnected with short notice.
  • You will not receive a monthly bill.
  • You must have the electric utility to be eligible for prepaid.
Will I receive a bill?

Prepaid customers will not receive a paper bill. Instead, prepaid customers will be able to see a daily breakdown of their utility charges through the municipal online payments system.

Are there any deposits or fees to sign up?

There are no up-front deposits required. There is a onetime $25 to sign up fee to get started with prepaid. You must have a minimum of $40 in your prepaid account to begin.

How do I manage my account?

Log on to your same account log in online. You can view your account balance, your daily cost, your average cost, how many estimated days you have left of service based on your account balance. Your daily bills are displayed in the same municipal online system.

How do I avoid disconnection?

To ensure continued service, you must always keep your account balance above $0. You will receive alerts notifying you when your balance is at or below $20. You will also be notified if you are scheduled to be disconnected. If sufficient payment has been made prior to the scheduled disconnect, your service will remain connected.

How does it work?

After adding funds to your account, you are billed daily instead of monthly. Your daily bills reduce your account balance. You are required to maintain a balance of $0 or above to maintain utility service. You will receive various alerts to help you manage your balance and to know when its time to add funds.

What is it?

Prepay offers a way for you to pay your utilities as you go. No more surprise bills at the end of the month. You have more control over your bill. Pay for utilities before you use them. As a prepaid customer you’ll be empowered to monitor your consumption more closely and better manage your bill.

How do I avoid disconnection?

To ensure continued service, you must always keep your account balance above $0. You will receive alerts notifying you when your balance is at or below $20. You will also be notified if you are scheduled to be disconnected. If sufficient payment has been made prior to the scheduled disconnect, your service will remain connected.

What is it?

Prepay offers a way for you to pay your utilities as you go. No more surprise bills at the end of the month. You have more control over your bill. Pay for utilities before you use them. As a prepaid customer you’ll be empowered to monitor your consumption more closely and better manage your bill.

How do I manage my account?

Log on to your same account log in online. You can view your account balance, your daily cost, your average cost, how many estimated days you have left of service based on your account balance. Your daily bills are displayed in the same municipal online system.

How do I avoid disconnection?

To ensure continued service, you must always keep your account balance above $0. You will receive alerts notifying you when your balance is at or below $20. You will also be notified if you are scheduled to be disconnected. If sufficient payment has been made prior to the scheduled disconnect, your service will remain connected.

How do I make payments?

You can make payments through the following methods:

  • In-office
  • Municipal online payments system (through web or phone)
  • Mobile app
  • Quick pay
Will I receive a bill?

Prepaid customers will not receive a paper bill. Instead, prepaid customers will be able to see a daily breakdown of their utility charges through the municipal online payments system.

Will I receive a bill?

Prepaid customers will not receive a paper bill. Instead, prepaid customers will be able to see a daily breakdown of their utility charges through the municipal online payments system.

How do I make payments?

You can make payments through the following methods:

  • In-office
  • Municipal online payments system (through web or phone)
  • Mobile app
  • Quick pay
Is prepaid right for me?

Before signing up for prepaid, there are a few things to consider:

  • You must be able to receive notifications via email or phone.
  • Your balance must always remain above $0 to ensure a connected service. If it falls below $0, services will be disconnected with short notice.
  • You will not receive a monthly bill.
  • You must have the electric utility to be eligible for prepaid.
Will I receive a bill?

Prepaid customers will not receive a paper bill. Instead, prepaid customers will be able to see a daily breakdown of their utility charges through the municipal online payments system.

How do I restart services if I’ve been disconnected?

Simply use one of the above payment methods mentioned above. If your account balance is above $0, your services will be connected. We recommend you add enough to not only get above the $0 minimum required balance, but to give you at least a few days of service if not more.

How do I manage my account?

Log on to your same account log in online. You can view your account balance, your daily cost, your average cost, how many estimated days you have left of service based on your account balance. Your daily bills are displayed in the same municipal online system.

How do I restart services if I’ve been disconnected?

Simply use one of the above payment methods mentioned above. If your account balance is above $0, your services will be connected. We recommend you add enough to not only get above the $0 minimum required balance, but to give you at least a few days of service if not more.

Do I receive alerts?

As a prepaid customer, you’ll get the following alerts once you’ve setup your communication preference in your municipal online payments system:

  • Low Balance – will be sent once your account balance reaches $20 or below.
  • Pending disconnect – if your credit balance goes below $0, you will be scheduled to be disconnected (between 9:00am-4:00pm CST) the next day. If you make a payment prior to the disconnection, your services will remain intact.
  • Disconnect – if sufficient payment is not made prior to the scheduled disconnect, services will be turned off until payment is made to bring your account balance above $0.
  • Reconnect – if a disconnect has occurred and you make sufficient payment to bring your account above $0, your account will be reconnected. Once services have been restored, you will receive a reconnect alert.
  • Payment confirmation – once payments have been made, you will receive a payment confirmation
Are there any deposits or fees to sign up?

There are no up-front deposits required. There is a onetime $25 to sign up fee to get started with prepaid. You must have a minimum of $40 in your prepaid account to begin.

Do I receive alerts?

As a prepaid customer, you’ll get the following alerts once you’ve setup your communication preference in your municipal online payments system:

  • Low Balance – will be sent once your account balance reaches $20 or below.
  • Pending disconnect – if your credit balance goes below $0, you will be scheduled to be disconnected (between 9:00am-4:00pm CST) the next day. If you make a payment prior to the disconnection, your services will remain intact.
  • Disconnect – if sufficient payment is not made prior to the scheduled disconnect, services will be turned off until payment is made to bring your account balance above $0.
  • Reconnect – if a disconnect has occurred and you make sufficient payment to bring your account above $0, your account will be reconnected. Once services have been restored, you will receive a reconnect alert.
  • Payment confirmation – once payments have been made, you will receive a payment confirmation
How do I manage my account?

Log on to your same account log in online. You can view your account balance, your daily cost, your average cost, how many estimated days you have left of service based on your account balance. Your daily bills are displayed in the same municipal online system.

How do I avoid disconnection?

To ensure continued service, you must always keep your account balance above $0. You will receive alerts notifying you when your balance is at or below $20. You will also be notified if you are scheduled to be disconnected. If sufficient payment has been made prior to the scheduled disconnect, your service will remain connected.

How does it work?

After adding funds to your account, you are billed daily instead of monthly. Your daily bills reduce your account balance. You are required to maintain a balance of $0 or above to maintain utility service. You will receive various alerts to help you manage your balance and to know when its time to add funds.

How do I make payments?

You can make payments through the following methods:

  • In-office
  • Municipal online payments system (through web or phone)
  • Mobile app
  • Quick pay
Are there any deposits or fees to sign up?

There are no up-front deposits required. There is a onetime $25 to sign up fee to get started with prepaid. You must have a minimum of $40 in your prepaid account to begin.

What is it?

Prepay offers a way for you to pay your utilities as you go. No more surprise bills at the end of the month. You have more control over your bill. Pay for utilities before you use them. As a prepaid customer you’ll be empowered to monitor your consumption more closely and better manage your bill.

How do I manage my account?

Log on to your same account log in online. You can view your account balance, your daily cost, your average cost, how many estimated days you have left of service based on your account balance. Your daily bills are displayed in the same municipal online system.

Do I receive alerts?

As a prepaid customer, you’ll get the following alerts once you’ve setup your communication preference in your municipal online payments system:

  • Low Balance – will be sent once your account balance reaches $20 or below.
  • Pending disconnect – if your credit balance goes below $0, you will be scheduled to be disconnected (between 9:00am-4:00pm CST) the next day. If you make a payment prior to the disconnection, your services will remain intact.
  • Disconnect – if sufficient payment is not made prior to the scheduled disconnect, services will be turned off until payment is made to bring your account balance above $0.
  • Reconnect – if a disconnect has occurred and you make sufficient payment to bring your account above $0, your account will be reconnected. Once services have been restored, you will receive a reconnect alert.
  • Payment confirmation – once payments have been made, you will receive a payment confirmation
What is it?

Prepay offers a way for you to pay your utilities as you go. No more surprise bills at the end of the month. You have more control over your bill. Pay for utilities before you use them. As a prepaid customer you’ll be empowered to monitor your consumption more closely and better manage your bill.

What is it?

Prepay offers a way for you to pay your utilities as you go. No more surprise bills at the end of the month. You have more control over your bill. Pay for utilities before you use them. As a prepaid customer you’ll be empowered to monitor your consumption more closely and better manage your bill.

How do I restart services if I’ve been disconnected?

Simply use one of the above payment methods mentioned above. If your account balance is above $0, your services will be connected. We recommend you add enough to not only get above the $0 minimum required balance, but to give you at least a few days of service if not more.

How do I restart services if I’ve been disconnected?

Simply use one of the above payment methods mentioned above. If your account balance is above $0, your services will be connected. We recommend you add enough to not only get above the $0 minimum required balance, but to give you at least a few days of service if not more.

How do I manage my account?

Log on to your same account log in online. You can view your account balance, your daily cost, your average cost, how many estimated days you have left of service based on your account balance. Your daily bills are displayed in the same municipal online system.

How do I make payments?

You can make payments through the following methods:

  • In-office
  • Municipal online payments system (through web or phone)
  • Mobile app
  • Quick pay
How do I manage my account?

Log on to your same account log in online. You can view your account balance, your daily cost, your average cost, how many estimated days you have left of service based on your account balance. Your daily bills are displayed in the same municipal online system.

Is prepaid right for me?

Before signing up for prepaid, there are a few things to consider:

  • You must be able to receive notifications via email or phone.
  • Your balance must always remain above $0 to ensure a connected service. If it falls below $0, services will be disconnected with short notice.
  • You will not receive a monthly bill.
  • You must have the electric utility to be eligible for prepaid.
How do I avoid disconnection?

To ensure continued service, you must always keep your account balance above $0. You will receive alerts notifying you when your balance is at or below $20. You will also be notified if you are scheduled to be disconnected. If sufficient payment has been made prior to the scheduled disconnect, your service will remain connected.

How do I manage my account?

Log on to your same account log in online. You can view your account balance, your daily cost, your average cost, how many estimated days you have left of service based on your account balance. Your daily bills are displayed in the same municipal online system.

How does it work?

After adding funds to your account, you are billed daily instead of monthly. Your daily bills reduce your account balance. You are required to maintain a balance of $0 or above to maintain utility service. You will receive various alerts to help you manage your balance and to know when its time to add funds.

Do I receive alerts?

As a prepaid customer, you’ll get the following alerts once you’ve setup your communication preference in your municipal online payments system:

  • Low Balance – will be sent once your account balance reaches $20 or below.
  • Pending disconnect – if your credit balance goes below $0, you will be scheduled to be disconnected (between 9:00am-4:00pm CST) the next day. If you make a payment prior to the disconnection, your services will remain intact.
  • Disconnect – if sufficient payment is not made prior to the scheduled disconnect, services will be turned off until payment is made to bring your account balance above $0.
  • Reconnect – if a disconnect has occurred and you make sufficient payment to bring your account above $0, your account will be reconnected. Once services have been restored, you will receive a reconnect alert.
  • Payment confirmation – once payments have been made, you will receive a payment confirmation
How do I manage my account?

Log on to your same account log in online. You can view your account balance, your daily cost, your average cost, how many estimated days you have left of service based on your account balance. Your daily bills are displayed in the same municipal online system.

How does it work?

After adding funds to your account, you are billed daily instead of monthly. Your daily bills reduce your account balance. You are required to maintain a balance of $0 or above to maintain utility service. You will receive various alerts to help you manage your balance and to know when its time to add funds.

How do I avoid disconnection?

To ensure continued service, you must always keep your account balance above $0. You will receive alerts notifying you when your balance is at or below $20. You will also be notified if you are scheduled to be disconnected. If sufficient payment has been made prior to the scheduled disconnect, your service will remain connected.

How do I make payments?

You can make payments through the following methods:

  • In-office
  • Municipal online payments system (through web or phone)
  • Mobile app
  • Quick pay
Will I receive a bill?

Prepaid customers will not receive a paper bill. Instead, prepaid customers will be able to see a daily breakdown of their utility charges through the municipal online payments system.

Are there any deposits or fees to sign up?

There are no up-front deposits required. There is a onetime $25 to sign up fee to get started with prepaid. You must have a minimum of $40 in your prepaid account to begin.

Do I receive alerts?

As a prepaid customer, you’ll get the following alerts once you’ve setup your communication preference in your municipal online payments system:

  • Low Balance – will be sent once your account balance reaches $20 or below.
  • Pending disconnect – if your credit balance goes below $0, you will be scheduled to be disconnected (between 9:00am-4:00pm CST) the next day. If you make a payment prior to the disconnection, your services will remain intact.
  • Disconnect – if sufficient payment is not made prior to the scheduled disconnect, services will be turned off until payment is made to bring your account balance above $0.
  • Reconnect – if a disconnect has occurred and you make sufficient payment to bring your account above $0, your account will be reconnected. Once services have been restored, you will receive a reconnect alert.
  • Payment confirmation – once payments have been made, you will receive a payment confirmation
How does it work?

After adding funds to your account, you are billed daily instead of monthly. Your daily bills reduce your account balance. You are required to maintain a balance of $0 or above to maintain utility service. You will receive various alerts to help you manage your balance and to know when its time to add funds.

How do I restart services if I’ve been disconnected?

Simply use one of the above payment methods mentioned above. If your account balance is above $0, your services will be connected. We recommend you add enough to not only get above the $0 minimum required balance, but to give you at least a few days of service if not more.

How do I avoid disconnection?

To ensure continued service, you must always keep your account balance above $0. You will receive alerts notifying you when your balance is at or below $20. You will also be notified if you are scheduled to be disconnected. If sufficient payment has been made prior to the scheduled disconnect, your service will remain connected.

Will I receive a bill?

Prepaid customers will not receive a paper bill. Instead, prepaid customers will be able to see a daily breakdown of their utility charges through the municipal online payments system.

How do I restart services if I’ve been disconnected?

Simply use one of the above payment methods mentioned above. If your account balance is above $0, your services will be connected. We recommend you add enough to not only get above the $0 minimum required balance, but to give you at least a few days of service if not more.

What is it?

Prepay offers a way for you to pay your utilities as you go. No more surprise bills at the end of the month. You have more control over your bill. Pay for utilities before you use them. As a prepaid customer you’ll be empowered to monitor your consumption more closely and better manage your bill.

Is prepaid right for me?

Before signing up for prepaid, there are a few things to consider:

  • You must be able to receive notifications via email or phone.
  • Your balance must always remain above $0 to ensure a connected service. If it falls below $0, services will be disconnected with short notice.
  • You will not receive a monthly bill.
  • You must have the electric utility to be eligible for prepaid.
What is it?

Prepay offers a way for you to pay your utilities as you go. No more surprise bills at the end of the month. You have more control over your bill. Pay for utilities before you use them. As a prepaid customer you’ll be empowered to monitor your consumption more closely and better manage your bill.

What is it?

Prepay offers a way for you to pay your utilities as you go. No more surprise bills at the end of the month. You have more control over your bill. Pay for utilities before you use them. As a prepaid customer you’ll be empowered to monitor your consumption more closely and better manage your bill.

How do I avoid disconnection?

To ensure continued service, you must always keep your account balance above $0. You will receive alerts notifying you when your balance is at or below $20. You will also be notified if you are scheduled to be disconnected. If sufficient payment has been made prior to the scheduled disconnect, your service will remain connected.

Is prepaid right for me?

Before signing up for prepaid, there are a few things to consider:

  • You must be able to receive notifications via email or phone.
  • Your balance must always remain above $0 to ensure a connected service. If it falls below $0, services will be disconnected with short notice.
  • You will not receive a monthly bill.
  • You must have the electric utility to be eligible for prepaid.
How does it work?

After adding funds to your account, you are billed daily instead of monthly. Your daily bills reduce your account balance. You are required to maintain a balance of $0 or above to maintain utility service. You will receive various alerts to help you manage your balance and to know when its time to add funds.

Are there any deposits or fees to sign up?

There are no up-front deposits required. There is a onetime $25 to sign up fee to get started with prepaid. You must have a minimum of $40 in your prepaid account to begin.

Are there other fees I will incur?

There is a $0.25 daily fee to be a prepaid customer.

Are there any deposits or fees to sign up?

There are no up-front deposits required. There is a onetime $25 to sign up fee to get started with prepaid. You must have a minimum of $40 in your prepaid account to begin.

How do I manage my account?

Log on to your same account log in online. You can view your account balance, your daily cost, your average cost, how many estimated days you have left of service based on your account balance. Your daily bills are displayed in the same municipal online system.

How does it work?

After adding funds to your account, you are billed daily instead of monthly. Your daily bills reduce your account balance. You are required to maintain a balance of $0 or above to maintain utility service. You will receive various alerts to help you manage your balance and to know when its time to add funds.

Are there other fees I will incur?

There is a $0.25 daily fee to be a prepaid customer.

Do I receive alerts?

As a prepaid customer, you’ll get the following alerts once you’ve setup your communication preference in your municipal online payments system:

  • Low Balance – will be sent once your account balance reaches $20 or below.
  • Pending disconnect – if your credit balance goes below $0, you will be scheduled to be disconnected (between 9:00am-4:00pm CST) the next day. If you make a payment prior to the disconnection, your services will remain intact.
  • Disconnect – if sufficient payment is not made prior to the scheduled disconnect, services will be turned off until payment is made to bring your account balance above $0.
  • Reconnect – if a disconnect has occurred and you make sufficient payment to bring your account above $0, your account will be reconnected. Once services have been restored, you will receive a reconnect alert.
  • Payment confirmation – once payments have been made, you will receive a payment confirmation
How do I make payments?

You can make payments through the following methods:

  • In-office
  • Municipal online payments system (through web or phone)
  • Mobile app
  • Quick pay
How do I restart services if I’ve been disconnected?

Simply use one of the above payment methods mentioned above. If your account balance is above $0, your services will be connected. We recommend you add enough to not only get above the $0 minimum required balance, but to give you at least a few days of service if not more.

What is it?

Prepay offers a way for you to pay your utilities as you go. No more surprise bills at the end of the month. You have more control over your bill. Pay for utilities before you use them. As a prepaid customer you’ll be empowered to monitor your consumption more closely and better manage your bill.

Do I receive alerts?

As a prepaid customer, you’ll get the following alerts once you’ve setup your communication preference in your municipal online payments system:

  • Low Balance – will be sent once your account balance reaches $20 or below.
  • Pending disconnect – if your credit balance goes below $0, you will be scheduled to be disconnected (between 9:00am-4:00pm CST) the next day. If you make a payment prior to the disconnection, your services will remain intact.
  • Disconnect – if sufficient payment is not made prior to the scheduled disconnect, services will be turned off until payment is made to bring your account balance above $0.
  • Reconnect – if a disconnect has occurred and you make sufficient payment to bring your account above $0, your account will be reconnected. Once services have been restored, you will receive a reconnect alert.
  • Payment confirmation – once payments have been made, you will receive a payment confirmation
How do I make payments?

You can make payments through the following methods:

  • In-office
  • Municipal online payments system (through web or phone)
  • Mobile app
  • Quick pay
Is prepaid right for me?

Before signing up for prepaid, there are a few things to consider:

  • You must be able to receive notifications via email or phone.
  • Your balance must always remain above $0 to ensure a connected service. If it falls below $0, services will be disconnected with short notice.
  • You will not receive a monthly bill.
  • You must have the electric utility to be eligible for prepaid.
How do I restart services if I’ve been disconnected?

Simply use one of the above payment methods mentioned above. If your account balance is above $0, your services will be connected. We recommend you add enough to not only get above the $0 minimum required balance, but to give you at least a few days of service if not more.

Are there any deposits or fees to sign up?

There are no up-front deposits required. There is a onetime $25 to sign up fee to get started with prepaid. You must have a minimum of $40 in your prepaid account to begin.

How do I restart services if I’ve been disconnected?

Simply use one of the above payment methods mentioned above. If your account balance is above $0, your services will be connected. We recommend you add enough to not only get above the $0 minimum required balance, but to give you at least a few days of service if not more.

How do I manage my account?

Log on to your same account log in online. You can view your account balance, your daily cost, your average cost, how many estimated days you have left of service based on your account balance. Your daily bills are displayed in the same municipal online system.

How do I avoid disconnection?

To ensure continued service, you must always keep your account balance above $0. You will receive alerts notifying you when your balance is at or below $20. You will also be notified if you are scheduled to be disconnected. If sufficient payment has been made prior to the scheduled disconnect, your service will remain connected.

How do I manage my account?

Log on to your same account log in online. You can view your account balance, your daily cost, your average cost, how many estimated days you have left of service based on your account balance. Your daily bills are displayed in the same municipal online system.

Are there other fees I will incur?

There is a $0.25 daily fee to be a prepaid customer.

Will I receive a bill?

Prepaid customers will not receive a paper bill. Instead, prepaid customers will be able to see a daily breakdown of their utility charges through the municipal online payments system.

How does it work?

After adding funds to your account, you are billed daily instead of monthly. Your daily bills reduce your account balance. You are required to maintain a balance of $0 or above to maintain utility service. You will receive various alerts to help you manage your balance and to know when its time to add funds.

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