The City of Abilene Water Utilities Department is excited to announce the launch of the new Customer Portal on June 1st, 2021.

In addition to the existing portal features, the smart meter upgrade to our portal will allow customers to view their water usage down to an hourly basis. You can use this information to lower your monthly utility bills and conserve water. The portal will include the ability to activate various notification tools including water consumption and billing limits as well as potential leaks*.

Existing Users:

If you are currently registered for utility billing you will automatically have access to the new consumption data. Simply login and click on the tab labeled “Consumption History”.

New users:

  1. Create a new account by clicking "Login / Register" in the top right corner, then “Register”
  2. Enter the information on screen. An activation email will be sent to you (be sure to check junk and spam folders). Once your account is activated, click the “Utility Billing” tab at the top.
  3. There you will be able to see your account(s) listed. If you do not see your account(s), click the button to “Add an account”. You will need your account number and last payment amount.  
  4. Click the account number you want to view and select the “Consumption History” tab to view your usage.

The smart meter upgraded customer portal includes many great features:

View account details

  • Account balances
  • Transaction history
  • Address info
  • Account info
  • Consumption history
  • Manage alerts and notifications*

Pay your bill

Sign up for e-Billing

Manage multiple accounts

 

*We expect this feature to be available mid June.

 

FAQs

1. Why should I enroll in the Customer Portal?

The customer portal will allow customers to view their water usage on an hourly basis and use the information to find ways to lower their bill, conserve water, and activate various notification tools including water consumption limits and indicated private system leaks*.

 2. How Do I Register for the Customer Portal?

If you have already registered for utility billing on the City’s website you will automatically have access to the new consumption data. Simply login and click on the tab labeled “Consumption History”.

  1. Create a new account by clicking "Login / Register" in the top right corner, then “Register”
  2. Enter the information on screen. An activation email will be will be sent to you (be sure to check junk and spam folders). Once your account is activated, click the “Utility Billing” tab at the top.
  3. There you will be able to see your account(s) listed. If you do not see your account(s), click the button to “Add an account”. You will need your account number and last payment amount.  
  4. Click the account number you want to view and select the “Consumption History” tab to view your usage.
     

3. Do I need multiple sign-ins if I have more than one account?

No. Customers can add multiple accounts by clicking “Add account” on the Utility Billing Home page.

 4. Will the Customer Portal show all of my accounts?

Yes. You can view and manage multiple accounts in the Customer Portal. If you do not see an account listed, simply click the “Add an account” button and enter the information for that account.

5. What type of alerts can I set up?

Alerts can be setup to notify customers about leaks, billing, and consumption. Alerts can be setup to send by email, text, or voice.

  • Leak Alerts: These will alert customers if consumption indicates abnormal usage or potential leaks. 
  • Billing alerts: These will alert customers when an estimated billing amount exceeds a designated amount in a billing cycle.
  • Consumption alerts: These will alert customers when consumption is more than a designated amount in a day.

 6. If I check the meter and then check the customer portal, will the numbers match?

Possibly. The meter will send updates to the customer portal hourly. Usage information may also be delayed in certain circumstances. 

 7. Why is my Customer Portal not showing any data?

If the data in the customer portal is not updating regularly, there may be something obstructing the transmission or a communications issue. If the problem persists, please contact the customer service center:

 Email: water_office@abilenetx.gov

Phone: (325) 676-6405

 8. How can I reset my password?

Click “Forgot Password” on the Customer Portal login page. A link will be sent to the registered email address.

 9. Who should I contact if I have additional questions after viewing the portal?

Please contact the Customer Service Center: 

Email: water_office@abilenetx.gov

Phone: (325) 676-6405

The following services are available: